--- title: "Hiver's US$25 seat covers 5 of the 6 things we first sold it on" summary: "The six promises in our 2024 Hiver post, mapped to the Free, Growth, Pro and Elite plan that carries each, with billing terms and India notes, as of September 2026." url: https://www.thetechbag.com/blog/level-up-helpdesk-hiver-can-revolutionize-customer format: Note desk: "Endpoints & devices" published: 2026-02-10 facts_checked: 2026-09-30 author: TechBag (The TechBag Journal) tags: ["Hiver","help desk","shared inbox","Gmail","Outlook","pricing","SSO","DPDP"] cover: https://www.thetechbag.com/blog/covers/level-up-helpdesk-hiver-can-revolutionize-customer.png --- # Hiver's US$25 seat covers 5 of the 6 things we first sold it on *The six promises in our 2024 Hiver post, mapped to the Free, Growth, Pro and Elite plan that carries each, with billing terms and India notes, as of September 2026.* Note · Endpoints & devices · By TechBag · Published 2026-02-10 · Facts checked 2026-09-30 · Canonical: https://www.thetechbag.com/blog/level-up-helpdesk-hiver-can-revolutionize-customer Five of the six things our February 2024 post promised from Hiver sit in its Growth plan, at US$25 a user a month on annual billing.[1] The sixth, measuring customer satisfaction, needs Pro at US$55. Single sign-on, which an Indian IT team will ask for before it lets any tool read the support@ inbox, is on Elite at about US$85.[2] The 2024 post told readers to try Hiver for free; the useful question now is which tier the promise actually lives on. ## Six promises, four tiers The original sold Hiver on six things: it works inside Gmail, it puts email, live chat and a knowledge base in one place, it automates standard replies and status changes, it lets colleagues work a thread together, it gives agents an internal knowledge base, and it reports response times and customer satisfaction. Hiver’s Growth plan now lists shared inboxes with ownership and history, email, live chat and self-service in one workspace, rule-based automations, pre-built analytics, an AI copilot and an AI knowledge builder.[1] Satisfaction surveys, reply-time targets and a customer portal are listed on Pro.[1] **Figure: The 2024 pitch lives in Growth; satisfaction scores sit on Pro and single sign-on on Elite** *Hiver plans, US$ per user per month on annual billing, and where each 2024 promise lands, September 2026* 1. 01Free · US$0A basic shared inbox inside Gmail or Outlook. Enough to stop two people answering the same mail. 2. 02Growth · US$25Five of the six 2024 promises: shared inbox, chat and self-service, automations, analytics, the knowledge tools. AI copilot included. 3. 03Pro · US$55The sixth promise, CSAT surveys, plus SLA targets, a customer portal and API access. 4. 04Elite · about US$85Single sign-on, HIPAA set-up, AI quality scoring and insights. Where a security review usually lands. Source: Hiver pricing page; TechBag Hiver Helpdesk intel page as committed 30 September 2026 · as of 30 September 2026 · Elite price as recorded by TechBag; Hiver's page does not print it TechBag countHow TechBag mapped it Six promises were read from the 2024 text and matched to the lowest plan whose feature list names them on Hiver’s pricing page, or on TechBag’s Hiver record where the page does not show the plan. Five land on Growth or below; one, satisfaction surveys, on Pro. ## Two things changed since 2024, and one cost the post never mentioned Hiver is no longer a Gmail tool. It now runs natively in Outlook and Microsoft 365 as well, so a company on Microsoft mail is no longer shut out.[2] And the AI the 2024 post did not have is now in the entry paid plan rather than sold as a premium. The cost the original left out is billing: Growth is US$35 a user a month on monthly billing against US$25 on annual, a 40% premium, while Pro is US$65 against US$55, about 18%.[1] Hiver also sells a minimum of two seats.[2] For the comparison with Zoho Desk, Freshdesk and HubSpot, see our [piece on team email](https://www.thetechbag.com/blog/email-management-best-practices) and our [help desk tier analysis](https://www.thetechbag.com/blog/benefits-using-customer-service-software-smbs); we do not redraw them here. Our view Our view: a finance, HR or vendor-desk team that answers mail should buy Growth on annual billing and stop. A customer-facing team that promises reply times needs Pro, because SLA targets and CSAT are what turn a shared inbox into a service. Buy Elite only when your identity policy demands single sign-on; ask TechBag to quote it before you assume you need it. ## If you are buying this in India Hiver lists in US dollars; an Indian buyer pays the rupee equivalent through a reseller, plus 18% GST. TechBag resells Hiver. Hiver was founded by Indian entrepreneurs.[3] A shared inbox tool reads every message in the mailboxes you connect, which makes it a processor of your customers’ and suppliers’ personal data under the DPDP Act; the Rules were notified on 13 November 2025, and the security-safeguard and breach-notice duties apply from 13 May 2027.[4] Hiver’s pricing page lists SOC 2 Type II, ISO/IEC 27001, GDPR and HIPAA.[1] It does not say where mailbox data is stored. Ask for the hosting region and the sub-processor list in writing before you connect the support@ inbox. How we did this Figures as of 30 September 2026 Growth and Pro prices, plan features and the compliance list are read from Hiver’s own pricing page, which carries no date. The Free plan’s scope, the Elite price, the two-seat minimum, Outlook support and the plan carrying SSO and API access are taken from TechBag’s Hiver Helpdesk page as committed on 30 September 2026, because Hiver’s page does not print them. Prices are per user per month and exclude GST; no exchange rate was applied. The hosting region could not be verified and is left as a question. Spotted an error? Write to us; corrections are published at the foot of the piece. Sources 1. [Hiver, pricing (Growth US$25 annual, US$35 monthly; Pro US$55 annual, US$65 monthly; SOC 2 Type II, ISO/IEC 27001, GDPR, HIPAA)](https://hiverhq.com/pricing) — vendor pricing page, undated 2. [TechBag, Hiver Helpdesk intel page (Free, Growth, Pro, Elite; about US$85 Elite with SSO; API on Pro; two-seat minimum; Gmail and Outlook)](https://www.thetechbag.com/hiver/hiver-helpdesk) — as committed 30 September 2026 3. [TechBag, Hiver vendor hub (Indian-founded)](https://www.thetechbag.com/hiver) — as committed 30 September 2026 4. [MeitY, Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025 (notified 13 November 2025; substantive duties from 13 May 2027)](https://www.meity.gov.in/data-protection-framework) — 13 November 2025 **Disclosure.** TechBag is a software reseller: it earns a margin when a reader buys through it, including from vendors named here. The analysis is TechBag’s own; no vendor paid for or saw this piece before publication. Facts are labelled reported, TechBag count or our view. Go deeper on TechBag - [Hiver Helpdesk](https://www.thetechbag.com/hiver/hiver-helpdesk) — plans, Gmail and Outlook set-up, and the standalone help desk comparison - [ITSM and service desk guide](https://www.thetechbag.com/browse/endpoint-management/itsm-service-desk) — help desks that also run internal IT tickets