# Remote Access & Support — a TechBag decision guide

*Last reviewed 2026-10-03.*

- Canonical: https://www.thetechbag.com/browse/endpoint-management/remote-access
- Products compared: 24

The full narrative — hero claim, boundary section, decision variables, cost analysis and
failure modes — is on the page itself at https://www.thetechbag.com/browse/endpoint-management/remote-access.
This file carries the product data and the complete narrowing logic.

## The 24 products

### TeamViewer Remote — TeamViewer

- **Who it's for:** The broadest cross-platform remote access there is — one tool for staff remote work, attended support and unattended machines, Windows to Linux to mobile.
- **The honest limitation:** Licensed by named users with a fixed number of concurrent channels (Premium: one channel), session recordings are kept locally, and the consumer-grade free tier blocks you the moment it suspects commercial use.
- **Price:** $24.90–245.90 (≈ ₹2,067) — per month, annual — Remote Access · Business · Premium · Corporate (licensed users + concurrent channels)
- **Details:** https://www.thetechbag.com/teamviewer/teamviewer-remote

### TeamViewer Tensor — TeamViewer

- **Who it's for:** Enterprises standardising TeamViewer with SSO, conditional access by device and user group, and a central audit log a regulator can read.
- **The honest limitation:** Quote-only; conditional access is in Tensor Pro / Unlimited only; no credential vault or per-session approval workflow — policy, not privileged access.
- **Price:** Quote — enterprise licence — SSO, conditional access, central auditability / event log, session recording
- **Details:** https://www.thetechbag.com/teamviewer/teamviewer-tensor

### Splashtop Business Access — Splashtop

- **Who it's for:** Staff reaching their own office PCs from anywhere — the remote-work purchase, per user, at the lowest published price here.
- **The honest limitation:** Unattended access to your own machines only — no attended support sessions; session recording is local and only on Pro / Performance; account data sits on a US, German or Australian stack with no India region, and on-prem is the separate Splashtop On-Prem product.
- **Price:** $6–13 (≈ ₹498) — per user / month, annual — Solo $6 · Pro $8.25 · Performance $13 (Pro / Performance add session recording)
- **Details:** https://www.thetechbag.com/splashtop/splashtop-business-access

### Splashtop Remote Support / SOS — Splashtop

- **Who it's for:** Helpdesks and MSP-style teams: attended sessions on demand (SOS) and unattended access to managed endpoints (Remote Support), billed per concurrent technician.
- **The honest limitation:** A technician tool, not a remote-work licence; cloud session recording and mobile support vary by plan line and are not documented for every SKU — confirm before quoting; account data sits on a US, German or Australian stack with no India region; on-prem comes through Enterprise and the separate Splashtop On-Prem product.
- **Price:** $259–399 (≈ ₹21,497) — per concurrent technician / year, billed yearly only — $259 with 10 managed computers per licence, $399 with 300 (licences stack to 1,200); SOS session codes reach any number of devices on demand; Enterprise is quoted
- **Details:** https://www.thetechbag.com/splashtop/splashtop-remote-support

### AnyDesk — AnyDesk

- **Who it's for:** Fast sessions on poor links (the DeskRT codec), a self-hosted On-Premises edition, and published tiers that scale named users, devices and concurrent sessions together.
- **The honest limitation:** Session recordings are always stored locally on the recording side, there is no central audit trail on the standard tiers, annual billing only, and the free tier is personal use only.
- **Price:** $28.90–111.90 (≈ ₹2,399) — per month, billed yearly, excl. tax — Solo · Standard (20 users / 500 devices / 1 connection, add-ons to 20) · Advanced (100 / 1,000 / 2, add-ons to 50); 20% off the first year; Ultimate quoted from 5 users; Indian visitors see Solo at ₹1,350
- **Details:** https://www.thetechbag.com/anydesk/anydesk-remote-access

### LogMeIn Rescue — GoTo / LogMeIn

- **Who it's for:** Enterprise helpdesks: attended support at scale with audit-ready session logging, disruption-free unattended access for kiosks and signage, and granular permissions.
- **The honest limitation:** Per-technician seats at a premium price, mobile iOS / Android control is a paid add-on, and it is a support tool — not licensed for staff remote work.
- **Price:** Quote-led — per technician / month, billed annually; GoTo draws the dollar figures in the browser, so TechBag confirms today’s per-technician price; Mobile Support is a paid add-on
- **Details:** https://www.thetechbag.com/goto/goto-rescue

### LogMeIn Resolve — GoTo / LogMeIn

- **Who it's for:** Small IT teams wanting remote support, ticketing, patching and MDM in one light console, with automatic session recording on by default.
- **The honest limitation:** Licensed per managed endpoint with a 25-endpoint floor (not per concurrent technician), so it does not fit a desk supporting a handful of ad-hoc machines; MDM is included in Complete and an add-on below it; remote-work use for staff is not documented; plan names changed with the LogMeIn rebrand (formerly GoTo Resolve).
- **Price:** Per endpoint — per endpoint / month, billed annually — Starter · Advanced · Complete; 25-endpoint minimum, unlimited technician users; Advanced and Complete include one Remote Support licence; GoTo draws the dollar figures in the browser, so TechBag confirms today’s per-endpoint price
- **Details:** https://www.thetechbag.com/goto/goto-resolve

### BeyondTrust Remote Support — BeyondTrust

- **Who it's for:** Regulated support desks: forensic session recording, approval workflows, credential injection from a vault, Jump agents for unattended, and an on-prem appliance option.
- **The honest limitation:** Quote-only and priced like the privileged-access product it is; overkill for a five-person helpdesk; third-party vendor access is properly its sibling, Privileged Remote Access, not this SKU.
- **Price:** Quote — per concurrent technician, annual (one licence ≈ 150 managed assets); cloud — which BeyondTrust can host in its Asia (India – West) region — or B Series appliance on-prem
- **Details:** https://www.thetechbag.com/beyondtrust/beyondtrust-remote-support

### Zoho Assist — Zoho

- **Who it's for:** Small and mid-sized IT teams that want attended support and unattended access from a published price list — with a free plan for one technician and five unattended computers.
- **The honest limitation:** Session recording and audit need Enterprise (or Unattended Professional), no self-hosted edition is published, and SSO is not on Zoho’s plan comparison.
- **Price:** $10–24 (≈ ₹830) — per technician / month, billed yearly — Standard · Professional · Enterprise (2 / 4 / 6 concurrent sessions); unattended access is priced separately per 25 computers; Zoho publishes an INR list too
- **Details:** https://www.thetechbag.com/zoho/zoho-assist

### ManageEngine Remote Access Plus — ManageEngine

- **Who it's for:** IT teams that want remote support on their own Windows server — with a perpetual licence option — or the same tool in the cloud.
- **The honest limitation:** Standard has no session recording, iOS is not supported and Android only on-premises, and ManageEngine does not tie the cloud edition to an India region.
- **Price:** $75 / yr on-prem · $10 / mo cloud (≈ ₹830) — for 25 computers with five technicians (Standard); Professional $95 / yr or $15 / mo adds recording; perpetual from $187; free edition for 10 computers; USD only
- **Details:** https://www.thetechbag.com/manageengine/manageengine-remote-access-plus

### N-able Take Control — N-able

- **Who it's for:** MSP technicians who need more than the remote sessions built into their RMM: a web portal, end-user logins, longer session history and 24/7 phone support.
- **The honest limitation:** No published price, and N-able hosts it in three AWS locations it does not name — no India region is documented.
- **Price:** Quote — N-able publishes no price — plans are chosen inside a 14-day, no-card trial; licences cover 50 or 500 devices by tier
- **Details:** https://www.thetechbag.com/n-able/n-able-take-control

### LogMeIn Pro — GoTo / LogMeIn

- **Who it's for:** Individuals and small teams reaching their own pre-installed computers from anywhere, with remote printing and antivirus in every plan.
- **The honest limitation:** Reaches computers you set up in advance — not on-demand support for someone else’s device. Linux hosts are beta only, and GoTo names no India hosting site.
- **Price:** $30–129 (≈ ₹2,490) — per month, billed annually, for 2 / 5 / 10 computers — Individuals · Power Users · Small Businesses; unlimited users; USD only, no INR list
- **Details:** https://www.thetechbag.com/goto/goto-logmein-pro

### ScreenConnect — ConnectWise

- **Who it's for:** MSPs and IT teams that license by concurrent technician, want unlimited unattended agents from Standard, and may need a self-hosted On-Premise server.
- **The honest limitation:** Behind February 2024’s CVSS 10 flaw (CVE-2024-1709) and a May 2025 nation-state event that affected a very small number of customers; no India cloud region is documented and prices are USD only.
- **Price:** $30–55 (≈ ₹2,490) — per concurrent technician / month, billed annually — One (single licence, 10 unattended agents) · Standard · Premium ($59 / $69 billed monthly); Remote Access alone from $33 / month for 25 agents; On-Premise and Enterprise quoted
- **Details:** https://www.thetechbag.com/connectwise/screenconnect

### Dameware Remote Support — SolarWinds

- **Who it's for:** Windows-heavy IT teams that want remote control plus Active Directory, service and event-log admin on their own servers, bought once per technician.
- **The honest limitation:** Session recording is not documented, phones only get a technician app (no support for phone screens), sign-on is Active Directory rather than SAML, and you patch the server yourself.
- **Price:** From $520 — per technician, perpetual with no monthly fees — includes Mini Remote Control (sold alone from $370); internet sessions need the centralised-mode proxy
- **Details:** https://www.thetechbag.com/solarwinds/dameware-remote-support

### Dameware Remote Everywhere — SolarWinds

- **Who it's for:** IT teams that want cloud remote support to Windows, Mac, Linux, Android and iOS, with sessions recorded to the cloud.
- **The honest limitation:** SolarWinds publishes no hosting region, SAML sign-on or Dameware-specific SOC 2 or ISO report for it, and the price for endpoints beyond 500 is not listed.
- **Price:** From $972 — sold as an annual subscription; each licence covers one concurrent technician and 500 endpoints
- **Details:** https://www.thetechbag.com/solarwinds/dameware-remote-everywhere

### RealVNC Connect — RealVNC

- **Who it's for:** Teams reaching Windows, Mac, Linux and Raspberry Pi machines — including industrial and embedded screens — over the cloud or directly on the LAN, from the company founded by the creators of VNC.
- **The honest limitation:** Recordings stay on the technician’s machine (no central archive); single sign-on is OIDC on Enterprise only; direct LAN connections need Premium and offline use needs Enterprise with the Classic Viewer; no India data centre.
- **Price:** $8.75–29.75 (≈ ₹726) — per active connection a month, billed annually — Essentials (1 user, 1 connection, 3 devices) · Plus (up to 3 connections, 50 devices) · Premium (up to 5 connections, 150 devices); Enterprise custom; per-user HelpDesk plans $16.49 / $24.99
- **Details:** https://www.thetechbag.com/realvnc/realvnc-connect

### ISL Online — ISL Online

- **Who it's for:** Support teams that want attended and unattended support with a published price and a genuine self-hosted or private-cloud option — now part of PDQ.
- **The honest limitation:** SAML single sign-on only from Premium; cloud recordings stay on the technician’s PC (server-side recording needs Self-Hosted); iPhones and iPads are view-only; no India data centre.
- **Price:** $16.90–54.90 (≈ ₹1,403) — per concurrent technician a month, billed yearly — Starter (1 user, 10 devices) · Standard (40 users, 1,000 devices) · Premium (unlimited within fair use); Self-Hosted $44.90; Managed Private Cloud $99.90 (20-licence minimum)
- **Details:** https://www.thetechbag.com/isl-online/isl-online-remote-support

### RemotePC — IDrive

- **Who it's for:** Small teams that want low-cost access to a fixed set of computers, priced by computers rather than by user — with unlimited users on Team.
- **The honest limitation:** Every list price is a first-year discount (renewals are a third higher), SSO only on Team and Enterprise, recordings save to your own computer, and there is no on-premises edition.
- **Price:** $29.50–599.50 / yr — a year at renewal per account for 1 / 10 / 50 / 100 computers — Solo · Pro · Team (unlimited users) · Enterprise; 25% off the first year; HelpDesk $99.50 per technician a year
- **Details:** https://www.thetechbag.com/idrive/idrive-remotepc

### Remote Desktop Manager — Devolutions

- **Who it's for:** IT and ops teams juggling hundreds of RDP, SSH, VNC and web connections who want them — and the credentials behind them — in one shared, permissioned console.
- **The honest limitation:** A connection manager, not a support tool: no session codes and no support agent of its own — it launches RDP, SSH, VNC or a tool like TeamViewer — and recordings are 1-frame-per-second video of embedded sessions.
- **Price:** $30 / user / mo (≈ ₹2,490) — per named user a month, billed annually ($360 a year) — the “Remote desktop management & IT operations” package, with the Devolutions Server or Cloud vault and Gateway; Free edition for individual use; list price, not a promotion
- **Details:** https://www.thetechbag.com/devolutions/devolutions-remote-desktop-manager

### Heimdal Remote Desktop — Heimdal

- **Who it's for:** Heimdal customers who want remote support launched from the same dashboard as their patching and protection modules.
- **The honest limitation:** Runs on ISL Online, so compare it with ISL’s own licences; Windows-only per Heimdal’s compatibility matrix, and tenant data stays in Europe, the US or the UK.
- **Price:** Quote — per admin user / year, quoted (minimum 10 admins) — runs on ISL Online’s technology, launched from Heimdal’s dashboard; unattended access is switched on by policy; recordings kept three months
- **Details:** https://www.thetechbag.com/heimdal/heimdal-remote-desktop

### Matrix42 FastViewer — Matrix42

- **Who it's for:** IT teams, especially Matrix42 service-desk customers, that want attended and unattended support launched from the ticket at a published per-session price, with the option to run the server themselves.
- **The honest limitation:** Priced only in euros, and the web console cannot record sessions yet (Matrix42's own FAQ says recording is planned); no credential vault or per-session approval, and no India presence.
- **Price:** €540 — per concurrent session a year, plus VAT, on the Matrix42 Marketplace (published in euros only); each licence covers up to 100 unattended agents; only the technician needs a licence; on-prem server available
- **Details:** https://www.thetechbag.com/matrix42/matrix42-fastviewer

### Delinea Connection Manager — Delinea

- **Who it's for:** Secret Server admins juggling many RDP and SSH sessions who want them in one window with no password ever typed.
- **The honest limitation:** A connection manager, not a support tool: no session codes, no attended support, RDP and SSH only. Its value depends on Secret Server behind it, and recording on its own is not documented.
- **Price:** Quote — quote-only, with a free trial; a desktop connection manager for RDP and SSH sessions in tabs, with credentials injected from Delinea Secret Server
- **Details:** https://www.thetechbag.com/delinea/delinea-connection-manager

### Omnissa Workspace ONE Assist — Omnissa

- **Who it's for:** Help desks supporting phones, rugged handhelds, kiosks, PCs, Macs, Linux devices and Horizon sessions that are already enrolled in Workspace ONE UEM, from inside the UEM console.
- **The honest limitation:** Works only on devices enrolled in Workspace ONE UEM, so customers, vendors and unmanaged laptops need another tool; no credential vault or per-session approval is documented, and where SaaS recordings are stored is not stated.
- **Price:** Quote — add-on subscription (SaaS or Term) to Workspace ONE UEM, Enterprise edition included; bundled only in Workspace ONE Platinum, Horizon Platinum and the Frontline Worker add-on; no Assist price published
- **Details:** https://www.thetechbag.com/omnissa/omnissa-workspace-one-assist

### JumpCloud Remote Access — JumpCloud

- **Who it's for:** JumpCloud-managed Windows, Mac and Linux desktops that need live (consent-prompted), unattended (Silent Assist) and background command and file sessions from the same console and agent as the MDM.
- **The honest limitation:** Desktops only — no iOS or Android targets and no headless Linux servers; Background Tools skip Linux; sessions are logged but video recording is not documented; English (QWERTY) keyboards only; cloud-only, with the Mumbai tenant region for new sign-ups only.
- **Price:** $3 (≈ ₹249) — per managed USER / month, billed annually ($4 monthly) — not per technician (no technician limit published); included in JumpCloud's $9 Device Management package, Platform and Platform Prime, not in Platform Essentials; formerly Remote Assist, free only at its 2022 launch; 30-day trial
- **Details:** https://www.thetechbag.com/jumpcloud/jumpcloud-remote-access

## Why each constraint rules out what it does

**Approval workflow and credential vault.** Rules out TeamViewer Remote, TeamViewer Tensor, Splashtop Business Access, Splashtop Remote Support / SOS, AnyDesk, LogMeIn Rescue, LogMeIn Resolve, Zoho Assist, ManageEngine Remote Access Plus, N-able Take Control, LogMeIn Pro, ScreenConnect, Dameware Remote Support, Dameware Remote Everywhere, RealVNC Connect, ISL Online, RemotePC, Remote Desktop Manager, Heimdal Remote Desktop, Matrix42 FastViewer, Delinea Connection Manager, Omnissa Workspace ONE Assist and JumpCloud Remote Access — no per-session approval workflow or credential injection (policy controls at most). That leaves BeyondTrust Remote Support.

**Central, tamper-evident session recording.** Rules out TeamViewer Remote, Splashtop Business Access, AnyDesk, RealVNC Connect, ISL Online and RemotePC — recordings are stored locally on the technician or host side. That leaves TeamViewer Tensor, Splashtop Remote Support / SOS, LogMeIn Rescue, LogMeIn Resolve, BeyondTrust Remote Support, Zoho Assist, ManageEngine Remote Access Plus, N-able Take Control, LogMeIn Pro, ScreenConnect, Dameware Remote Support, Dameware Remote Everywhere, Remote Desktop Manager, Heimdal Remote Desktop, Matrix42 FastViewer, Delinea Connection Manager, Omnissa Workspace ONE Assist and JumpCloud Remote Access.

**Concurrent-technician licensing.** Rules out TeamViewer Remote, Splashtop Business Access, AnyDesk, LogMeIn Rescue, Zoho Assist, Dameware Remote Support, Remote Desktop Manager, Heimdal Remote Desktop and JumpCloud Remote Access — named users (with or without concurrent channels), not concurrent seats; LogMeIn Resolve, ManageEngine Remote Access Plus, LogMeIn Pro and RemotePC — priced per agent and per device, not per concurrent technician. That leaves TeamViewer Tensor, Splashtop Remote Support / SOS, BeyondTrust Remote Support, N-able Take Control, ScreenConnect, Dameware Remote Everywhere, RealVNC Connect, ISL Online, Matrix42 FastViewer, Delinea Connection Manager and Omnissa Workspace ONE Assist.

**Self-hosted or on-prem.** Rules out TeamViewer Remote, LogMeIn Rescue, LogMeIn Resolve, Zoho Assist, N-able Take Control, LogMeIn Pro, Dameware Remote Everywhere, RemotePC, Heimdal Remote Desktop and JumpCloud Remote Access — cloud-only. That leaves TeamViewer Tensor, Splashtop Business Access, Splashtop Remote Support / SOS, AnyDesk, BeyondTrust Remote Support, ManageEngine Remote Access Plus, ScreenConnect, Dameware Remote Support, RealVNC Connect, ISL Online, Remote Desktop Manager, Matrix42 FastViewer, Delinea Connection Manager and Omnissa Workspace ONE Assist.

**Attended support.** Rules out Splashtop Business Access, LogMeIn Pro, Remote Desktop Manager and Delinea Connection Manager — unattended access to your own machines only. That leaves TeamViewer Remote, TeamViewer Tensor, Splashtop Remote Support / SOS, AnyDesk, LogMeIn Rescue, LogMeIn Resolve, BeyondTrust Remote Support, Zoho Assist, ManageEngine Remote Access Plus, N-able Take Control, ScreenConnect, Dameware Remote Support, Dameware Remote Everywhere, RealVNC Connect, ISL Online, RemotePC, Heimdal Remote Desktop, Matrix42 FastViewer, Omnissa Workspace ONE Assist and JumpCloud Remote Access.

**Staff remote work.** Rules out Splashtop Remote Support / SOS, LogMeIn Rescue, BeyondTrust Remote Support, N-able Take Control, Dameware Remote Support, Remote Desktop Manager, Delinea Connection Manager, Omnissa Workspace ONE Assist and JumpCloud Remote Access — a technician support tool, licensed per technician, not per employee. That leaves TeamViewer Remote, TeamViewer Tensor, Splashtop Business Access, AnyDesk, LogMeIn Resolve, Zoho Assist, ManageEngine Remote Access Plus, LogMeIn Pro, ScreenConnect, Dameware Remote Everywhere, RealVNC Connect, ISL Online, RemotePC, Heimdal Remote Desktop and Matrix42 FastViewer.

**Vendor-published list price.** Rules out TeamViewer Tensor, BeyondTrust Remote Support, N-able Take Control, Heimdal Remote Desktop, Delinea Connection Manager and Omnissa Workspace ONE Assist — quote-only. That leaves TeamViewer Remote, Splashtop Business Access, Splashtop Remote Support / SOS, AnyDesk, LogMeIn Rescue, LogMeIn Resolve, Zoho Assist, ManageEngine Remote Access Plus, LogMeIn Pro, ScreenConnect, Dameware Remote Support, Dameware Remote Everywhere, RealVNC Connect, ISL Online, RemotePC, Remote Desktop Manager, Matrix42 FastViewer and JumpCloud Remote Access.

**Supporting iOS and Android screens.** Rules out Splashtop Business Access, LogMeIn Pro, Dameware Remote Support, Delinea Connection Manager and JumpCloud Remote Access — desktop access only, no mobile device support. That leaves TeamViewer Remote, TeamViewer Tensor, Splashtop Remote Support / SOS, AnyDesk, LogMeIn Rescue, LogMeIn Resolve, BeyondTrust Remote Support, Zoho Assist, ManageEngine Remote Access Plus, N-able Take Control, ScreenConnect, Dameware Remote Everywhere, RealVNC Connect, ISL Online, RemotePC, Remote Desktop Manager, Heimdal Remote Desktop, Matrix42 FastViewer and Omnissa Workspace ONE Assist.

**Unattended access to managed machines.** Rules nothing out: all twenty-one reach an unattended machine — twenty through an installed agent (Matrix42 FastViewer, TeamViewer host, Splashtop streamer, AnyDesk, Rescue unattended access, Resolve, BeyondTrust Jump agent, the Zoho Assist and Remote Access Plus agents, Take Control, the LogMeIn Pro host, the ScreenConnect agent, both Dameware agents, RealVNC Server, ISL AlwaysOn, the RemotePC host and the Heimdal agent), and Remote Desktop Manager over the machine’s own RDP, SSH or VNC service. What differs is who may reach it and what is recorded — the audit chips above.

**Performance on poor connections.** Rules nothing out on documentation — every vendor claims it. AnyDesk documents its DeskRT codec, Splashtop its high-frame-rate engine, TeamViewer adaptive quality. The honest test is your worst branch link at 4 pm; which tool wins it for your sites is [TechBag to confirm].

**Already bundled in your RMM.** Not a chip because it removes nothing here — it removes the purchase. NinjaOne and Atera bundle Splashtop; Action1 and ManageEngine Endpoint Central include remote control; N-central and N-sight include a lighter Take Control; LogMeIn Resolve is an RMM with support built in. If an RMM is on the bill, its remote tool may already cover attended and unattended support — only the audit and privileged cases justify a second tool.

## Your situation

### A five-person helpdesk doing attended support all day

**Shortlist:** Splashtop Remote Support / SOS, LogMeIn Resolve, AnyDesk

**Why:** Attended sessions on demand at published prices; Splashtop bills per concurrent technician, Resolve per managed endpoint (25 minimum, unlimited technicians), AnyDesk per named user with concurrent sessions included.

**Trade-off:** Recordings are local on AnyDesk and plan-dependent on Splashtop — fine until an audit asks; then the next shortlist applies.

### Staff need their own office PCs from home

**Shortlist:** Splashtop Business Access, TeamViewer Remote, AnyDesk

**Why:** Licensed per user for unattended access to their own machines — Splashtop Business Access is built for exactly this at the lowest published price.

**Trade-off:** Support tools (Rescue, BeyondTrust, Splashtop SOS) are the wrong licence for this — per technician, not per employee. And every tool here needs MFA enforced on day one.

### BFSI or regulated — a regulator will ask for the recording

**Shortlist:** BeyondTrust Remote Support, TeamViewer Tensor, LogMeIn Rescue

**Why:** Central, tamper-evident recordings and audit logs; BeyondTrust adds per-session approval and credential injection from a vault, Tensor adds conditional access and a central event log, Rescue audit-ready logging.

**Trade-off:** BeyondTrust is priced as privileged access; Tensor is a quote; Rescue is per technician at a premium. The cheapest tool on the page does the same session — and cannot answer the regulator.

### You already run an RMM

**Shortlist:** Splashtop Remote Support / SOS, LogMeIn Resolve

**Why:** NinjaOne and Atera bundle Splashtop; Resolve is itself an RMM with support inside. The remote tool may already be on the bill.

**Trade-off:** The bundled tool covers attended and unattended support; it does not cover privileged approval or vendor access — if you need those, one additional tool, not a replacement.

### Kiosks, signage and OT screens — unattended without disturbing the display

**Shortlist:** LogMeIn Rescue, BeyondTrust Remote Support, Splashtop Remote Support / SOS

**Why:** Rescue's disruption-free unattended mode, BeyondTrust Jump agents, Splashtop Remote Support on managed endpoints — reach a machine nobody is sitting at, without interrupting what it is showing.

**Trade-off:** Unattended agents on shared machines need an offboarding process — the access outlives the technician unless somebody revokes it.

### Third-party vendors need into your systems

**Shortlist:** BeyondTrust Remote Support, TeamViewer Tensor

**Why:** Approval per session, credential injection so the vendor never sees the password, full recording — BeyondTrust (properly its Privileged Remote Access sibling); Tensor's conditional access scopes who may reach what.

**Trade-off:** This is a privileged-access purchase wearing a remote-support label; price it as one. Generic tools can do the session and cannot prove what the vendor did.

### Branches on bad links, across regions

**Shortlist:** AnyDesk, Splashtop Remote Support / SOS, TeamViewer Remote

**Why:** Codec and relay design decide it — AnyDesk's DeskRT, Splashtop's engine, TeamViewer's adaptive quality; all three publish prices and self-serve trials for a real test.

**Trade-off:** Test on the worst link, not the demo. On-prem relays (AnyDesk On-Premises, Splashtop On-Prem, BeyondTrust appliance) change the answer if traffic must stay inside.

### Macs, Linux boxes and phones, one support tool

**Shortlist:** TeamViewer Remote, AnyDesk, BeyondTrust Remote Support

**Why:** Cross-platform attended and unattended with mobile screens: TeamViewer and AnyDesk natively, BeyondTrust with full audit; Rescue and Resolve add mobile as paid add-ons.

**Trade-off:** Mobile remote control depends on the phone's OS permissions (Android vendor-specific; iOS screen-view only) — no tool changes that.

### A small IT team that wants a free start and rupee pricing

**Shortlist:** Zoho Assist, ManageEngine Remote Access Plus

**Why:** Zoho publishes an INR list and a free plan (one technician, five unattended computers); ManageEngine’s free edition covers 10 computers.

**Trade-off:** Zoho keeps recording to Enterprise; ManageEngine lists USD only and keeps recording to Professional.

### Remote support must run on your own servers

**Shortlist:** ManageEngine Remote Access Plus, BeyondTrust Remote Support

**Why:** Remote Access Plus installs on a Windows server you own, with a perpetual licence option; BeyondTrust ships as an appliance.

**Trade-off:** You run the server and its patching — and roaming machines need ManageEngine’s gateway, a quoted add-on.

### An MSP already on N-central or N-sight

**Shortlist:** N-able Take Control

**Why:** A lighter Take Control is already in both RMMs; the standalone Plus adds a web portal, cloud recordings and end-user logins.

**Trade-off:** N-able publishes no price — the upgrade is quoted inside a 14-day trial.

### Two to ten of your own computers, reached from anywhere

**Shortlist:** LogMeIn Pro, Splashtop Business Access

**Why:** LogMeIn Pro is priced per computer pack with unlimited users; Splashtop Business Access is licensed per user.

**Trade-off:** Neither is an on-demand support tool — Pro costs more per computer but includes antivirus and remote printing.

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*Vendor-neutral. Nothing gated. https://www.thetechbag.com/browse/endpoint-management/remote-access*