Jira Service Management

Jira Service Management enables Dev and Ops teams to collaborate at high speeds, allowing them to quickly adapt to business changes and provide excellent customer and employee service.

What is Jira Service Management?

Jira Service Management is designed to help you unlock high-velocity teams by empowering every team to deliver great service fast, bringing visibility to work, and accelerating the flow of work between development, IT, and business teams. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeping your team on track with goals.

What does Jira Service Management offer?

Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. Jira Service Management is a framework for structuring IT-related operations and the interactions of IT technical people with customers and clients. It emphasizes giving value to the customer as well as the customer connection.

What are the Specialties?

Work Management, Service Management, Request Management, Incident Management, Problem Management, Change Management, Asset Management, Configuration Management, Knowledge Management.