Terms and Conditions

1. About these terms

These Terms and Conditions (the “Terms”) are issued by TechBag Digital Private Limited (“TechBag”, “we”, “us” or “our”), a company incorporated in India with its registered office at 1st Floor, 917, HRBR Layout, 1st Block, Kalyan Nagar, Bengaluru, Karnataka 560043, India.

They apply to:

• your use of our website, www.thetechbag.com, including its research pages, buying guides, the TechBag Journal, webinars, forms and the vendor portal (together, the “Website”); and
• every quotation, order, licence, subscription and service you buy from TechBag, unless a signed agreement between you and TechBag says otherwise.

Where documents conflict, they take priority in this order: (1) a master agreement or contract signed by both parties; (2) the order form, purchase order accepted by us, or statement of work; (3) our quotation; (4) these Terms. Terms printed on a customer’s purchase order do not apply unless we agree to them in writing.

By using the Website, or by placing an order with us, you agree to these Terms. If you accept them for an organisation, you confirm that you are authorised to bind it.

2. Who we are and what we do

TechBag is a business-to-business reseller and solutions provider. We sell software licences, subscriptions and cloud services from established software vendors to small and medium businesses and enterprises in India, and we provide the services that put them to work: solution design, proofs of concept, implementation, integration, migration, training and first-line support.

We sell in our own name. Each customer contracts with TechBag, pays TechBag and receives a GST invoice from TechBag. We buy the licences we resell from software vendors and their authorised distributors, under partner agreements, and pay them from our own bank account.

Our Website is where buyers research software: vendor and product pages, category guides, industry guides, the Journal and webinars. It helps businesses find the right product and lets them ask us for a quote, a demo or a call. At present, we do not sell through the Website itself: there is no online checkout, and every sale is agreed directly with our team. If we introduce online ordering, we will update these Terms and our Refund and Cancellation Policy before it goes live.

We sell to businesses, not to consumers. Our products and services are not for personal or household use.

3. How we work with customers

Most of our work with customers happens directly with our team, by call, email and meeting. A typical engagement runs like this:

• Enquiry. You contact us, or ask for a quote, demo or call through the Website.
• Discovery. We understand your requirements, environment, users and budget.
• Evaluation. Where useful, we arrange vendor demos, trials or a proof of concept.
• Proposal. We send a written quotation and, for services, a scope of work.
• Order. You confirm by purchase order, signed order form or written acceptance of the quotation.
• Invoice and payment. We issue a GST invoice; you pay TechBag on the agreed terms.
• Delivery. We deliver the licences electronically and carry out any agreed services.
• After the sale. We provide first-line support, manage renewals and add-ons, and escalate to the vendor when needed.

You agree to give us accurate information about your organisation, its requirements and its billing details (including your GSTIN, where you have one), and to tell us promptly if they change.

4. How we work with vendors and distributors

Enterprise software in India is sold through a channel: the software vendor appoints authorised distributors, and distributors supply authorised partners and resellers such as TechBag, who sell to and serve the customer. Some vendors also appoint partners directly. We work within these programmes as follows.

• Partner agreements. We buy from vendors and their authorised distributors under partner or reseller agreements, and we follow each vendor’s programme rules on pricing, territory, deal registration and licence compliance. Our partner status differs from vendor to vendor; ask us about a specific product.
• Deal registration. To secure project pricing and vendor support for your purchase, we may register the opportunity with the vendor or distributor. This means sharing your organisation’s name, the contact handling the purchase and the products and quantities under consideration, as described in our Privacy Policy.
• Our own account. We buy and resell as principal, not as an agent. We do not collect or hold money on behalf of any vendor, distributor or other third party: payments you make to TechBag are for TechBag’s own sales.
• Independence. Vendors and distributors are independent businesses. Unless we say so in writing, we are not their agent and cannot bind them, and they are not ours.
• Research is separate from sales. Our research pages describe products as we find them, including their limitations. Being a vendor’s partner does not change what we publish about its products.

5. Quotations, orders and prices

• A quotation is valid for the period stated on it. After that, prices may change.
• Unless the quotation says otherwise, prices are in Indian rupees and exclude GST, which is added at the rate in force on the invoice date.
• Vendor prices, exchange rates and programme terms can change before your order is placed with the vendor. If that changes your price, we will tell you before proceeding, and you may withdraw the order without charge.
• An order is binding once we accept it in writing or begin to fulfil it. We may decline an order, for example if a vendor will not supply it or the customer cannot be verified.
• Website prices, where shown, are indicative list or starting prices for research. They are not offers; your price is the one on your quotation.

6. Invoicing and payment

• We issue a GST-compliant tax invoice for every sale, in the name and GSTIN you give us.
• You pay TechBag by the method and on the terms stated in the quotation or invoice: usually bank transfer (NEFT, RTGS or IMPS), or a secure payment link processed by our payment gateway, Razorpay. We never ask for card details by email or phone, and we do not store them.
• Because we pay the vendor or distributor for a licence when we order it, many orders require payment in advance or before delivery. Your quotation says which.
• If an invoice is overdue, we may pause delivery, renewals and services for that order until it is paid, after telling you in writing.
• Any tax deducted at source must be supported by the certificate the law requires.

7. Delivery

Software is delivered electronically: by licence key, activation link, or provisioning of an account or tenant in the vendor’s cloud. We send delivery details to the contact named on your order.

Delivery is typically within 24 to 48 hours of order confirmation, subject to the vendor’s processing. Some products take longer, for example where the vendor must set up a new tenant or needs information from you, and the clock starts once we have everything we need. We will tell you if we expect a delay.

Services are delivered on the schedule in the agreed statement of work. Nothing physical is shipped unless your order expressly includes it.

8. Implementation and professional services

• Each services engagement is defined by a statement of work or proposal that sets out the scope, deliverables, timeline, assumptions, responsibilities and fees.
• We perform services with reasonable skill and care, using trained personnel, and where appropriate the vendor’s own or certified engineers.
• You agree to provide timely access, information, decisions and a named point of contact. Delays on your side may move the timeline and, if they add work, the fees.
• Changes to scope are agreed in writing before the work is done.
• Unless the statement of work says otherwise, a deliverable is accepted when you confirm it or begin using it in production, or 10 business days after delivery if you have not reported a material defect.

9. Support and service levels

Product service levels are set by the vendor. Uptime, response times, maintenance and product support for each product are governed by the vendor’s licence or subscription terms and support policy, which apply to your use of that product.

TechBag provides first-line support. We are your first point of contact: we receive the issue, help diagnose it, resolve what we can, and escalate to the vendor or distributor where the vendor’s support is needed, following the case through to resolution. Write to info@thetechbag.com with your organisation name, the product and a description of the issue.

Where you buy a managed service or support contract from TechBag, its service levels are the ones stated in that contract.

10. Cancellations, refunds and renewals

Cancellations, refunds, renewals and returns are governed by our Refund and Cancellation Policy, which forms part of these Terms. In short: we aim to acknowledge a refund request within 2 business days and resolve it within 7 business days of acknowledgment.

Subscriptions renew on the terms of your order. We remind you before a renewal falls due, and you may decline a renewal by telling us within the notice period in that policy.

11. Software licences and compliance

• Software is licensed, not sold. Your use of each product is governed by the vendor’s end-user licence agreement, subscription terms or acceptable use policy, which you accept when you install, activate or use it. The vendor, not TechBag, grants the licence.
• You agree to use licences within the purchased quantity, edition, term and territory, and to cooperate with any licence audit the vendor is entitled to carry out.
• You agree to comply with applicable export control and sanctions laws, and not to use the products for any unlawful purpose.

12. Using our Website

Information on the Website

Our research pages, guides and Journal articles are prepared with care: we cite our sources and date our claims. They are general information to support your own evaluation, not professional, legal, financial or security advice for your particular circumstances. Products, prices, certifications and vendor details change, and a page may lag behind. Please confirm anything material with us or the vendor before relying on it. If you find an error, tell us at info@thetechbag.com.

Forms, webinars and the newsletter

When you request a quote, book a call, register for a webinar or subscribe to the Journal, you agree to give accurate information. We handle it as described in our Privacy Policy.

The vendor portal

Software vendors may claim and maintain their listings through our vendor portal. If you use it, you confirm that you are authorised to act for that vendor, that what you submit is accurate and that you have the right to publish it. Everything submitted is reviewed before it appears, and we may edit or decline it. Keep your sign-in details confidential; you are responsible for activity under your account.

Acceptable use

You agree not to:

• use the Website unlawfully, or to infringe anyone’s rights;
• attempt to gain unauthorised access to the Website, our systems or other users’ accounts;
• introduce malware, or disrupt or overload the Website;
• submit false information, or impersonate any person or organisation; or
• use the Website to send unsolicited commercial messages.

Links to other websites

The Website links to vendor sites, sources and other third-party resources. We do not control them and are not responsible for their content or practices.

13. Intellectual property

The Website’s content, design, text, graphics, data compilations and software belong to TechBag or its licensors and are protected by law. You may read, share links to and quote reasonable extracts from our pages with attribution to TechBag and a link to the source page. Any other reproduction or commercial use needs our written permission.

Vendor and product names, logos and trademarks belong to their owners and are used only to identify their products. Their appearance on the Website does not imply that the owner endorses TechBag, unless we say so.

14. Confidentiality and data protection

Each party will keep confidential the non-public business and technical information it receives from the other in the course of an engagement, use it only for that engagement and protect it with reasonable care. A signed non-disclosure agreement between us takes priority over this clause.

We handle personal data as described in our Privacy Policy. Where an implementation requires us to process personal data on your behalf, the terms of that processing will be set out in your contract.

15. Warranties and disclaimers

• Product warranties, performance commitments and support are given by the vendor under its licence terms. We pass the benefit of them to you and will help you claim them, but we do not add warranties of our own to third-party software.
• We warrant that services will be performed with reasonable skill and care.
• Except as stated in these Terms or a signed contract, and to the extent the law allows, the Website and its content are provided “as is”, and all other warranties, express or implied, are excluded.

16. Limitation of liability

• TechBag’s total liability arising out of or relating to an order is limited to the amount you paid TechBag for that order (or, for a subscription or services contract, the amount paid in the 12 months before the claim arose).
• Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity, however caused.
• TechBag is not liable for the performance, availability or security of third-party software or cloud services, which are the vendor’s responsibility under its terms.
• Nothing in these Terms limits liability that cannot be limited by law, including for fraud.

17. Indemnity

You agree to indemnify TechBag against third-party claims, including from a vendor, arising from your breach of a vendor’s licence terms or your unlawful use of a product or the Website.

18. Events beyond our control

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, power or network failures, or a vendor or distributor’s failure to supply. The affected party will tell the other promptly and resume as soon as it can.

19. Governing law and disputes

These Terms, and any dispute arising out of them, are governed by the laws of India.

If a dispute arises, please write to us first at info@thetechbag.com. Both parties will try in good faith to resolve it within 30 days. If it is not resolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Bengaluru, and the proceedings will be in English. Subject to this, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

20. Changes to these terms

We may update these Terms from time to time, and will change the “Last updated” date at the top when we do. The version in force when you place an order applies to that order. Continued use of the Website after an update means you accept the updated Terms.

21. Contact us

For questions about these Terms, an order, or anything else, contact us at: