Hiver

Get 25% Off - Click on 'Claim Discount' Now! Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail & Outlook.

Product Description:

Hiver is a powerful collaborative email management platform that revolutionizes the way teams handle customer management through their shared inbox solution. With its advanced features and seamless integration with Gmail, Hiver empowers teams to efficiently manage customer interactions, provide exceptional customer service, and improve overall customer management workflows.

At the heart of Hiver's customer management capabilities is its shared inbox functionality. It allows teams to transform their regular email accounts into shared inboxes, enabling multiple team members to collaborate on and respond to customer emails from a single centralized platform. This eliminates the need for forwarding or CCing emails, ensuring transparency, accountability, and seamless teamwork.

With Hiver, teams can easily assign emails to specific team members, track progress, and set deadlines, ensuring timely responses and avoiding customer inquiries falling through the cracks. The platform provides a clear overview of the status of each email, enabling teams to prioritize and manage their customer communication efficiently.

Hiver also offers powerful email collaboration features, such as email notes, internal email comments, and email tags. These features enable teams to add context, collaborate on customer responses, share information, and maintain a consolidated knowledge base within the shared inbox. This results in improved internal collaboration, faster response times, and consistent communication across the team.

To further enhance customer management, Hiver provides insightful analytics and reporting capabilities. Teams can gain valuable insights into key metrics like response times, resolution rates, and customer satisfaction. These analytics enable teams to identify areas for improvement, optimize workflows, and deliver exceptional customer experiences.

With Hiver's customer management features, teams can also automate repetitive tasks through email automation and workflows. By creating customized rules and templates, teams can automate actions such as assigning emails, sending canned responses, or routing emails based on specific criteria. This saves time, reduces manual effort, and ensures consistency in customer interactions.

Furthermore, Hiver seamlessly integrates with popular customer relationship management (CRM) platforms such as Salesforce, allowing teams to sync customer data and collaborate seamlessly between their email inbox and CRM system. This integration enables teams to have a holistic view of customer interactions and access relevant information without switching between multiple tools.

In-short, Hiver is a comprehensive email management platform that greatly enhances customer management for teams. With its shared inbox functionality, collaboration features, analytics, automation capabilities, and CRM integration, Hiver enables teams to streamline their customer communication, improve response times, and deliver exceptional customer service. It empowers teams to effectively manage customer relationships, resulting in enhanced customer satisfaction and business success.

Specialties:

Email Management, Gmail Suite, Email Analytics, Gmail Automation, Gmail Interface, Email Deliverability, Live Chat, Customer Service, Collaborative Inbox, Google Groups.