Help Scout

Help Scout is a Help desk software that makes it easy for teams to organize, categorize, and track issues, also supports both internal and external support and all find it easy to use.

Product Description:

Help Scout supports in delivering email, self-service, and live chat support from one powerful platform like your inbox. It answers 52% more emails with ease with features like saved replies and automated workflows, and reduce your support volume by 30% with a knowledge base that's built for discovery. Help Scout lets you keep things simple, move fast, and focus on delighting customers.

Specialties:

Web applications, Email, Cloud, Help desk, customer support, customer service, Shared Inbox, Knowledge Base, Live Chat, and customer experience.