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LogMeIn Resolve
One console that runs your entire IT operation — monitoring, patching, mobile devices, tickets and remote support — secured by zero-trust execution, with an AI copilot included in the price.
How it’s rated
Full scoreboard ↓Quick answer
LogMeIn Resolve is GoTo's all-in-one IT management and support platform: RMM (monitoring, patching, automation), MDM for mobile fleets, helpdesk/ticketing and enterprise-grade remote support in one console — secured by a first-of-its-kind zero-trust architecture and the built-in GoPilot AI copilot. It earned Leader status in the IDC MarketScape for Worldwide UEM Software for SMBs 2025–26 and starts at ~US$23/month.
The LogMeIn product family
This page covers Resolve. GoTo’s LogMeIn portfolio also offers:
Quick facts
30-second orientation- Product
- LogMeIn Resolve (formerly GoTo Resolve)
- Vendor
- GoTo (Boston, MA · founded 2003 as LogMeIn)
- Category
- All-in-one RMM + MDM + helpdesk + remote support (UEM)
- Analyst standing
- IDC MarketScape UEM for SMBs 2025-26: Leader · Major Player in 4 more
- Security model
- Zero-trust: every remote execution signature-verified before it runs
- AI layer
- GoPilot copilot — triage, plain-language automation, custom AI reporting
- Platforms
- Windows · macOS · iOS · Android — computers and mobiles, one console
- Data protection
- Acronis-powered backup and endpoint security embedded in the platform
- Licensing
- Per endpoint, from ~US$23/mo (~19% saved billed annually) · MSP multi-tenant plans
- Made for
- SMB IT teams consolidating tools · MSPs running many clients
Understand RMM before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is RMM (and UEM)?
RMM — Remote Monitoring and Management — is the platform IT teams use to run fleets of computers from one console: agents on every device stream health data in, while patches, scripts, policies and remote-control sessions flow out.
Add mobile devices (phones, tablets) under the same roof and the category becomes UEM — Unified Endpoint Management. LogMeIn Resolve is a UEM platform with a helpdesk built in: computers, mobiles, tickets and remote sessions in one place — which is exactly the convergence the IDC MarketScape for SMBs now measures.
Point-tool stack vs all-in-one — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | RMM + MDM + ticketing + remote tool | All-in-one (Resolve) |
|---|---|---|
| Tools to buy | RMM + MDM + ticketing + remote tool — 4 vendors, 4 renewals | One platform, one subscription, one vendor |
| Agents on devices | 3-4 agents fighting for resources on every endpoint | One agent (plus MDM profile on mobiles) |
| Context | Ticket in one tab, device health in another, session in a third | Ticket, telemetry and remote session share one screen |
| Security model | Each tool a separate attack surface with its own credentials | Zero-trust signature verification on every remote execution |
| Automation | Scripting guru required; automations live in one tool's silo | No-/low-code + GoPilot writes automations from plain language |
| Mobile devices | Separate MDM product — or unmanaged phones | MDM built into the same console as computer management |
| Reporting | Exports stitched together in spreadsheets every month | Custom AI reports from a prompt, on live data |
| Cost shape | Per-tech here, per-device there, per-agent everywhere | Per endpoint, from ~US$23/mo — one line on the budget |
Migration is phased — Resolve coexists with the legacy stack while you retire it tool by tool at each renewal.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole Resolve platform, demystified.
Agents
Lightweight agents on Windows and macOS plus MDM profiles on iOS/Android feed telemetry in and carry fixes out — computers and mobiles under the same roof.
One Console
Devices, alerts, tickets, patches, scripts and remote sessions in one browser tab — designed so a two-person IT team can actually run all of it.
GoPilot
Ask in plain language: summarise this device's health, write an automation, build a report. GoPilot turns tickets into triage and intent into scripts.
Zero-Trust Engine
Every script and remote action must be signed and verified before it executes — so even a compromised technician account can't weaponise your RMM.
Ecosystem
Acronis-powered backup and endpoint security built in, Microsoft Teams ticket intake, PSA connectors and APIs for the MSP stack you already run.
One agent, one console, every action verified — IT management a small team can actually run.
Twelve capabilities. One converged console.
Resolve replaces a sprawl of point tools — RMM, MDM, ticketing, remote support, reporting — with a single zero-trust platform.
Monitoring & Alerting
Real-time device health, custom alert policies and auto-remediation — know about the failing disk before the user does.
Patch Management
OS and third-party updates found, scheduled and installed automatically — the #1 breach vector, closed while you sleep.
Mobile Device Management
Enroll, configure and secure iOS and Android alongside your computers — policies, apps and compliance from the same console.
No-/Low-Code Automation
Scripts and scheduled tasks without a scripting guru — describe the job to GoPilot or drag the steps together, then run it fleet-wide.
Asset Inventory & Reporting
Hardware, software and warranty data collected continuously — plus custom AI-powered reports written from a plain-language prompt.
Remote Support & Access
Attended and unattended sessions with background file, task and registry access — GoTo's 20-year session engine, built in not bolted on.
Ticketing & Helpdesk
Tickets created from Teams, email or the end-user app, routed by properties and resolved with the device context attached automatically.
AI Copilot
Summarise device health, draft automations, answer 'what changed on this machine?' — an AI that works the console so you work the problem.
End-User Access
A user app for raising tickets, running approved fixes and accessing their own machines — deflecting the queue before it forms.
Signature-Verified Execution
Every remote action verified against a private signing key before running — a compromised console account can't push malicious scripts.
Acronis-Powered Protection
Backup, recovery and endpoint security embedded in the platform — the security stack and the management stack finally share a console.
MSP Multi-Tenancy
Separate client workspaces, cross-tenant dashboards and white-label options — the architecture MSPs need to run fifty companies from one seat.
Watch Resolve in action
Official product demos, the GoPilot AI copilot, and the console overview.
LogMeIn Resolve — Product Overview Demo
The all-in-one console end to end: devices, alerts, patching, tickets and remote sessions in one flow.
GoTo Resolve — Agent Desktop Console
The agent console where support work happens.
GoTo Resolve — Onboarding
From signup to first fixed ticket.
Want a live, India-context walkthrough on your own estate?
Book a guided demo →Everyone claims all-in-one. Few built it as one thing.
Here’s what genuinely sets Resolve apart from the bundled alternatives.
An actual Leader, per IDC
Named a Leader in the IDC MarketScape for Worldwide UEM Software for SMBs 2025-26 — cited for simplicity-first workflow design, practical AI, MSP enablement and embedded Acronis protection. Analyst validation most SMB tools never get.
Zero trust as a default, not a slide
Resolve's signature verification means every remote execution is cryptographically checked before it runs. After the industry's RMM supply-chain attacks, this architecture is the difference between a tool and a liability.
Genuinely all-in-one
RMM, MDM, helpdesk and remote support in one console and one subscription — not four SKUs sharing a login page. The consolidation maths is the business case: fewer tools, fewer agents, fewer invoices.
GoPilot is included
The AI copilot ships inside the platform — triage, plain-language automation, custom reports — rather than as a per-seat add-on. AI that removes work from the queue, priced like a feature, not a product.
The 20-year session engine inside
The remote support half isn't a licensed component — it's GoTo's own session technology, hardened across billions of Rescue-class connections. Most RMMs bolt this on; Resolve was born with it.
Priced for SMB reality
From ~US$23/month with ~19% savings billed annually and a genuinely fast time-to-value — IDC specifically flagged rapid onboarding and cost control as strengths. Enterprise capability without enterprise procurement.
Outcomes real teams reported
What your consolidation journey looks like
Estate mapping
TechBag advisors inventory your devices, mobile fleet, current tools and renewal dates; define consolidation targets and trial success criteria.
Agents + pilot cohort
Agents deploy to a pilot group in minutes; MDM enrolls a first mobile batch. First remote session and first automated patch cycle inside the week.
Helpdesk & automation live
Ticket intake (Teams/email) goes live, alert policies tuned, GoPilot automations replace the top recurring fixes. Legacy tools begin switching off.
Full estate & MSP tenants
Fleet-wide rollout, client tenants onboarded (for MSPs), Acronis protection policies applied — and the old renewals cancelled for good.
Trusted across the GoTo portfolio
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We replaced our RMM, our remote tool and our ticketing system with one subscription. Onboarding took an afternoon, not a quarter.”
“The zero-trust signing sold it to me. After the industry's RMM attacks, I wanted a platform where a stolen password can't push scripts to my fleet.”
“GoPilot writing automations from a plain-English description is the closest thing to hiring a junior engineer without hiring one.”
“Ticketing inside Teams means our staff actually raise tickets instead of walking over to my desk. Small feature, massive difference.”
“Multi-tenant views let us run thirty client environments from one pane. The per-endpoint pricing keeps our margins predictable as clients grow.”
“Patching finally just happens. The compliance report I used to build by hand every month is now a saved GoPilot prompt.”
“MDM for our field tablets plus RMM for the office machines in the same console — that combination is rarer than it should be.”
“Some advanced RMM features sit behind higher tiers, so read the plan matrix carefully. Value is still excellent for what we pay.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the RMM/UEM market — tap any vendor to see why it sits where it does.
TechBag RMM / UEM Market Grid
Execution strength vs product vision — the classic market map, minus the paywall.
IDC MarketScape Leader for SMB UEM 2025-26: unified breadth, zero-trust architecture and included AI at an SMB price. Brand awareness in the RMM world still trails the specialists — exactly why the value is sharp.
Unified Breadth × Time-to-Value
The grid nobody publishes — who's genuinely all-in-one, and who you can actually run with a small team.
The unified corner: all four functions native, plus the fastest time-to-value in its class — IDC called out the onboarding speed specifically.
Positions are TechBag’s illustrative synthesis of public analyst positioning (IDC MarketScape 2025-26) and review-platform data — not a reproduction of any analyst graphic. Verify before relying on it.
Resolve vs the RMM heavyweights
Console screenshots all look alike. The architecture, security model and licensing differences below are what actually change your operation.
| Dimension | LogMeIn Resolve | NinjaOne | Atera | Datto RMM | ConnectWise |
|---|---|---|---|---|---|
| Heritage & focus | Support-DNA, all-in-one | RMM royalty | AI-first disruptor | MSP stalwart | MSP suite giant |
| Unified breadth (RMM + MDM + helpdesk + remote) | All four native | RMM-centric | Broad | RMM + ecosystem | Broad, multi-product |
| Remote session quality | Rescue-grade engine | Good (integrations) | Good (bundled) | Good | ScreenConnect-strong |
| Native MDM (mobile fleets) | Built in | Newer module | Thin | Separate product | Via ScreenConnect/partners |
| Zero-trust security architecture | Signature-verified | Hardened | Hardened | Improving | Hardened |
| AI assistance | GoPilot included | Ninja AI (rolling out) | AI Copilot (mature) | Cooper AI | Sidekick add-on |
| MSP multi-tenancy | Native + white-label | Excellent | Excellent | Excellent | Excellent |
| Embedded data protection | Acronis inside | Partnered add-ons | Partnered add-ons | Datto BCDR | Portfolio products |
| Licensing economics | Per endpoint, ~$23/mo entry | Per device, quote-led | Per technician | Quote-led | Complex |
| Best fit | Consolidating SMBs & MSPs | RMM purists | Device-heavy MSPs | Datto ecosystem shops | Large established MSPs |
Which platform is right for you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Resolve if…
- ✓You want RMM, MDM, helpdesk and remote support genuinely in one console
- ✓Zero-trust execution matters — you've read about RMM supply-chain attacks
- ✓You want AI included in the price, not sold per seat
- ✓You're an MSP or SMB team where time-to-value decides adoption
Choose NinjaOne if…
- ✓Best-in-class RMM console is the single priority
- ✓You already run a PSA you love
- ✓MDM can wait or live elsewhere
Choose Atera if…
- ✓Per-technician pricing fits your device-heavy economics
- ✓You want mature AI ticket automation today
- ✓Mobile management isn't a requirement
Choose Datto RMM if…
- ✓Datto backup is already your BCDR standard
- ✓You're committed to the Kaseya ecosystem
- ✓Bundled commercial deals appeal to you
Choose ConnectWise if…
- ✓You're a large MSP with dedicated tooling staff
- ✓ScreenConnect-grade remote control is non-negotiable
- ✓You need the deepest PSA integration in the industry
What would consolidation save you?
Drag the sliders. Estimates use a blended 30% saving from consolidating RMM, MDM, ticketing and remote-tool spend onto one platform — conservative against reported outcomes.
Include RMM, MDM, ticketing, remote tool and backup spend attributable per endpoint. Illustrative only — your TechBag quote models actual licences and tiers.
Three ways to consume it
Resolve (now LogMeIn Resolve) prices per agent, with tiers by capability and a genuinely free plan. Indicative list below (USD & INR, annual billing); TechBag turns any combination into a clear, GST-compliant quote in INR.
Free
Best for trying the consolidation
- Unlimited Lite devices + a few Pro devices
- Remote support + core RMM basics
- The honest way to test the fit
Standard / Growth
Best for SMB IT teams consolidating
- RMM + remote support + helpdesk core
- More Pro devices + automation
- ~20% saved billing annually
Premium / Complete
Best for automation-heavy operations
- Advanced automation & alert-driven workflows
- MDM for mobile fleets in the same console
- GoPilot AI features across the platform
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your endpoints, mobile fleet and current tools — we’ll model Resolve against what you spend today.
The 8 questions to ask every RMM vendor
Take this into your next vendor call — including ours.
Is it one product or a bundle wearing one logo? Ask to see a ticket, its device telemetry and a remote session in a single screen.
How are remote scripts verified before running? 'Signed and verified per action' is the zero-trust answer; 'valid login' is not.
Is MDM native in the same console — or a separately-priced cousin product with its own agent and admin?
What does the AI actually do — and is it included or a per-seat add-on? Demand a live GoPilot-style demo on your data.
Whose remote-control engine is it? Test attended, unattended and background access on a bad network before you decide.
Multi-tenant views, white-labelling, per-endpoint vs per-tech maths — model your growth for 3 years, not the demo month.
Is backup/EDR embedded or an integration referral? Who supports you when a restore fails at 2 AM?
Which features (automation triggers, reporting, MDM) sit behind higher tiers? Price the tier you'll actually need.
Questions buyers ask
Ready to evaluate Resolve?
Get a quote, scope a consolidation trial, or bring your tool bills and let a TechBag advisor model the savings with you.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.