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ConnectWise
The software stack a managed service provider runs on— remote support, RMM, PSA, SIEM and backup, with only ScreenConnect priced in public. This hub is your complete intel file.
Buy through TechBag
Same software. Better outcome — at a lower cost.
The company, at a glance
Quick answer
Seven intel pages. One MSP platform.
ConnectWise, product by product — every linked card is a full intel page, from remote support to RMM, PSA, SIEM and backup.
ScreenConnect
Reach any screen, attended or unattended.
Licensed per concurrent technician, with unattended access sold by agent band and a self-hosted edition. Formerly ConnectWise Control.
ConnectWise RMM
Monitor, patch and script every endpoint.
Windows, Mac and Linux monitoring with OS and third-party patching and ScreenConnect built in, on the ConnectWise Platform.
ConnectWise Automate
Deep automation for Windows-heavy fleets.
The former LabTech: more customisation than ConnectWise RMM, on your own servers or in ConnectWise's cloud. Windows-first.
ConnectWise PSA
Tickets, time, projects and invoices together.
The former ConnectWise Manage: SLAs, time tracking, projects, procurement, agreements and billing, built for MSPs.
ConnectWise SIEM
Security logs watched around the clock.
A multi-tenant SIEM watched by ConnectWise's own SOC, with what it calls a 15-minute SLA. Essentials, Pro or Dedicated Tenant.
Axcient x360Recover
Image backup with instant virtual recovery.
Axcient (ConnectWise since 2024): appliance or direct-to-cloud backup with instant virtualisation, stored in the US or Australia.
Axcient x360Cloud
Cloud-to-cloud backup for SaaS data.
Backs up Microsoft 365 and Google Workspace into Axcient's cloud. It overlaps ConnectWise Cloud Backup (ex-SkyKick) for M365.
Managed EDR with SentinelOne
Platform & engineSentinelOne's EDR engine, watched by ConnectWise's SOC
ConnectWise CPQ
Platform & engineMSP quoting and proposals, formerly ConnectWise Sell
ConnectWise Cloud Backup
Platform & engineMicrosoft 365 and Entra ID backup, formerly SkyKick
Email Security with Proofpoint
Platform & engineProofpoint's engine, packaged for ConnectWise partners
Documentation and Reports
Platform & engineFormerly ITBoost and BrightGauge, now platform modules
RPA and AI Agents
Platform & engineWorkflow automation and agentic AI on the platform
ConnectWise sells across 4 of the products TechBag carries in endpoint management. The Endpoint Management guide shows how the category splits and which part is yours. →
Also sold in Backup & Cyber Resilience (2 products) · Security (1 product).
Why “one MSP platform” is the whole story
An MSP that buys remote support, RMM, ticketing, security and backup from five vendors spends its margin on the seams. ConnectWise bet on the whole MSP stack from one vendor— and in July 2026 put PSA, RMM, ScreenConnect and SIEM on one ConnectWise Platform, after buying Axcient and SkyKick for backup.
ConnectWise Platform
Formerly Asio. Generally available since July 2026, it brings PSA, RMM, ScreenConnect, SIEM and AI agents onto one platform.
ScreenConnect
Sold on its own, and built into ConnectWise RMM; the Premium RMM package includes unlimited remote-access agents and remote support.
SIEM and Managed EDR
A multi-tenant SIEM and SentinelOne-based EDR, both watched by ConnectWise's own 24/7 SOC.
Axcient
x360Recover for servers and PCs, x360Cloud for Microsoft 365 and Google Workspace — acquired with SkyKick in September 2024.
Start with ScreenConnect or the RMM; PSA, SIEM and Axcient backup join on the same platform.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
No placement exists
Gartner has no Magic Quadrant for RMM, PSA or remote support
Winter 2026 badge, ConnectWise RMM
based on user reviews — not an analyst report
Category awards, 2024–2025
PSA, RMM, remote control and more — peer-review based
Founded
headquartered in Tampa, Florida
Acquired by Thoma Bravo
still on the board in 2026; terms not disclosed
Axcient and SkyKick acquired
backup and disaster recovery joins the line
ConnectWise Platform generally available
PSA, RMM, ScreenConnect, SIEM and AI agents together
Mumbai, Bengaluru and Pune
offices listed by ConnectWise; no India storage region
The company in six figures
See the platform, hear the pitch
ConnectWise: The Future of Predictive IT™
The unified platform and its agentic AI, unveiled in June 2026.
MSPs Run, Grow, and Transform with ConnectWise
ConnectWise's pitch to managed service providers.
The MSP Platform | ConnectWise Platform
The platform in 2024, when it was still branded Asio.
Where ConnectWise sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
ConnectWise Across Its Solution Areas
Each dot is a ConnectWise solution area: competitive position vs category momentum.
ScreenConnect: the one line with published prices.
MSP Stack Breadth × Price Transparency
How much of an MSP’s stack each vendor covers vs how much of its pricing it publishes.
Widest MSP stack; only ScreenConnect is priced publicly.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with ConnectWise?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. What is forcing the decision?
2. Where must it run?
3. Who will run it?
What an MSP stack is
RMM watches devices, PSA runs the business, remote access fixes things, backup and security protect them.
Read →ConnectWise RMM or Automate?
Two separate products: one cloud-native, one scriptable and self-hostable. Neither has an announced end date.
Read →Support vs access licences
Support is priced per concurrent technician; unattended access by the number of agents.
Read →ScreenConnect's 2024 and 2025 incidents
What ConnectWise disclosed, what it patched, and what self-hosted customers had to do.
Read →Why there is no analyst quadrant
Gartner has no Magic Quadrant for RMM or PSA. Review badges are not analyst placements.
Read →Where your data is stored
No India storage region is documented. Self-hosted ScreenConnect or Automate keeps data on servers you choose.
Read →The acronym decoder
Every term on these pages, in one place- ConnectWise
- Software for MSPs and IT teams; founded 1982, based in Tampa, Florida.
- MSP
- Managed service provider: a firm that runs IT for other businesses.
- RMM
- Remote monitoring and management: watch, patch and script endpoints.
- PSA
- Professional services automation: tickets, time, projects and billing.
- ScreenConnect
- ConnectWise's remote support and access tool; ConnectWise Control until 2023.
- Automate
- ConnectWise's scriptable RMM, formerly LabTech; on-prem or cloud-hosted.
- ConnectWise Platform
- The shared platform under PSA, RMM and security, formerly Asio.
- Concurrent technician
- A ScreenConnect seat: one technician in session at a time.
- Unattended access
- Connecting to a machine with nobody at it, through an installed agent.
- SIEM
- Security information and event management: collects and correlates logs.
- SOC
- Security operations centre: analysts who watch and respond to alerts.
- BCDR
- Backup, continuity and disaster recovery — x360Recover's category.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Map what you already run
List your RMM, PSA, remote, backup and security tools. ConnectWise can replace several at once — decide which, rather than buying overlaps.
Choose RMM or Automate
They are separate products. Automate is scriptable, mostly Windows and can be self-hosted; RMM is cloud-native on the ConnectWise Platform.
Price ScreenConnect from the card
One is $30 a month billed yearly. Standard is $45 and Premium $55 per concurrent technician; unattended access starts at $33 a month for 25 agents.
Get quotes for the rest
RMM, Automate, PSA, SIEM and the Axcient products have no published prices. Ask for each package's contents in writing with the quote.
Settle where data is stored
No India storage region is documented; x360Recover stores in the US or Australia. Self-hosted ScreenConnect or Automate keeps data on servers you choose.
Plan patching, then price it together
Self-hosted ConnectWise tools are yours to patch. TechBag scopes the mix, sets a patch owner and quotes in INR with GST.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| ScreenConnect | Per concurrent technician, or per agent band | $30 One · $45 Standard · $55 Premium a month, yearly | Remote support |
| ConnectWise RMM | Essentials, Pro, Premium packages | Quote | Cloud endpoint management |
| ConnectWise Automate | Self-hosted or cloud-hosted | Quote · free trial | Deep Windows scripting |
| ConnectWise PSA | Basic, Standard, Premium editions | Quote | Tickets to invoices |
| ConnectWise SIEM | Per user; Essentials, Pro, Dedicated Tenant | Quote | 24/7 log monitoring |
| Axcient x360Recover | Appliance or direct-to-cloud | Quote | Server and PC recovery |
| Axcient x360Cloud | Cloud-to-cloud backup | Quote | Microsoft 365 and Google Workspace |
Only ScreenConnect publishes a price; RMM, Automate, PSA, SIEM and Axcient are quoted — TechBag gathers the quotes and bills in INR with GST.
Five pitfalls that cost buyers quarters
Reading a review badge as an analyst verdict
G2 and Channel Program awards come from user and peer reviews. ConnectWise has no Gartner, Forrester or IDC placement, and Gartner has no quadrant for RMM or PSA.
Leaving self-hosted ScreenConnect unpatched
In February 2024 ConnectWise patched its cloud for CVE-2024-1709, a CVSS 10 flaw; on-prem servers had to upgrade to 23.9.8. Name a patch owner before you self-host.
Assuming Automate is being retired
ConnectWise has published no end date for Automate, though it does publish stories of partners moving to ConnectWise RMM. Choose on fit, not on rumour.
Assuming an India storage region
ConnectWise has Indian offices but documents no India storage region for its cloud products. If data must stay in India, self-host or get it in the contract.
Buying two Microsoft 365 backups
x360Cloud and ConnectWise Cloud Backup (ex-SkyKick) both back up Microsoft 365. Pick one, or be clear why you need both.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your requirements and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Four trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**TechBag’s illustrative estimate, not a quoted analyst figure. The takeaway: MSPs are consolidating tools — which is why ConnectWise put PSA, RMM, ScreenConnect and SIEM on one platform in 2026.
MSP tools collapse into one platform
ConnectWise Platform went GA in July 2026.
What it means for you
Buy for how the pieces share data, not one tool at a time.
Agentic AI reaches the service desk
zofiQ's agentic AI is now part of ConnectWise.
What it means for you
Ask which tickets AI closes on its own, and who checks it.
Remote access is a prime target
ScreenConnect had a CVSS 10 flaw in 2024.
What it means for you
Patch ownership and MFA belong in the buying decision.
Security sold with the RMM
SIEM and Managed EDR ship with a 24/7 SOC.
What it means for you
Check who responds at 3 a.m., not just what detects.
Questions buyers ask about ConnectWise
Ready to shortlist ConnectWise?
Open any of the seven intel pages for the deep dive, or let a TechBag advisor build the case with you — stack and deployment scoping, quotes, trials, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.