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Arcserve
Backup, continuous replication and SaaS backup from one vendor— with the editions, the add-ons and the US list prices laid out plainly. This hub is your complete intel file.
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Same software. Better outcome — at a lower cost.
The company, at a glance
Quick answer
Four intel pages. Backup, replication and SaaS backup.
Arcserve, product by product — every linked card is a full intel page, from UDP backup and Replication and High Availability to SaaS backup and ShadowProtect images.
Arcserve UDP
Image backup and recovery for servers and VMs.
Backs up physical, VMware and Hyper-V machines in every edition, Proxmox from Advanced and Nutanix AHV in Premium, and Virtual Standby.
Replication and High Availability
Byte-level replication with automatic failover.
Copies files, apps or whole Windows and Linux servers as they change, fails over when the heartbeat stops and rolls back to a point.
Arcserve SaaS Backup
Microsoft 365, Google, Salesforce and more.
Hosted backup of Microsoft 365, Entra ID, Google Workspace, Salesforce, Dynamics 365 and five more apps, with no data centre in India.
Arcserve ShadowProtect
StorageCraft’s image backup, now from Arcserve.
Image backup for Windows and Linux, physical or virtual, with VirtualBoot, ImageManager checks and host-based Hyper-V backup in 8.0.
DR Runbooks
Platform & engineA UDP 11 add-on bought on top of any edition: ordered recovery runbooks that build real resources in your own AWS account, test on a schedule, clean up and keep evidence; AWS is the only restore target in the first release
Cyber Resilient Storage and Cloud CRS
Platform & engineImmutable backup storage that works only with UDP: CRS runs on hardware, at a dark site or as a VM, and Cloud CRS is the Arcserve-hosted version, both priced per back-end TB
Arcserve Backup
Platform & engineThe older tape and disk-to-disk-to-tape product, version 19, for drives, large libraries and virtual tape; still sold, on quote, and not covered by its own TechBag page
Retired: OneXafe, ShadowXafe, Cloud Services
Platform & engineThese are retired. Arcserve Cloud Services and OneXafe Solo stopped selling in February 2024 and support ended on 31 July 2024; OneXafe and ShadowXafe no longer appear on arcserve.com
Arcserve sells across 4 of the products TechBag carries in backup & cyber resilience. The Backup & Cyber Resilience guide shows how the category splits and which part is yours. →
Why “which edition” is the whole story
Arcserve’s features are real but gated by edition — Nutanix AHV, Assured Recovery and AI anomaly detection are Premium, and DR Runbooks is an add-on. Match the edition to the job, patch UDP to a current release, and Arcserve is a solid backup estate.
Arcserve Console and ArcGenie
The new console runs as SaaS or on your own server, with the ArcGenie AI assistant built in; the older UDP Console is still offered.
Recovery Point Server
Holds UDP recovery points on local disk or in AWS S3, Azure or Google Cloud buckets, and replicates them one-to-many from Advanced up.
Virtual Standby and Instant VM
Virtual Standby keeps a VM ready on vSphere or Hyper-V in every edition; Instant VM and EC2, Azure or Google targets need Advanced.
Assured Recovery
Runs scheduled recovery tests on your own infrastructure and reports the time a restore took against the target you set for it.
Start with the job — VM and server backup, continuous failover, or SaaS data — then check the edition.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
Gartner Niche Player, 2025 and 2026
placed in the Niche Players box of the Backup and Data Protection Platforms quadrant two years running; never a Leader
Independent company
Arcserve left CA as a standalone private business backed by Marlin Equity Partners, and launched UDP
StorageCraft merger
brought ShadowProtect, ImageManager and OneXafe into the range; OneXafe has since been retired
Chris Babel named CEO
the former TrustArc chief took over, alongside new investment from H.I.G. WhiteHorse and Monroe Capital
UDP 11 shown
added agentless Proxmox, the ArcGenie assistant, the new Arcserve Console, DR Runbooks and CRS 2.0 as a VM
Critical UDP flaws fixed in 10.2
CVE-2025-34520 is scored 9.8 by NVD and 7.7 by VulnCheck, its reporter; none from 2024 to 2026 is on CISA’s exploited list
ISO 27001 for SaaS Backup sites
SaaS Backup data centres hold ISO/IEC 27001:2013 and ISAE 3402-II; no company-wide ISO or SOC 2 report is shown
Cloud Services ended in 2024
sales stopped in February 2024 at short notice and support closed on 31 July 2024; MSPs who used it had to move
The company in six figures
See the platform, hear the pitch
About Arcserve
Arcserve’s own short introduction to the company, posted in November 2022.
Beyond the Arc: Data Protection on a budget
An October 2024 episode on protecting data when the IT budget is small.
Beyond the Arc: Insights From the Arcserve State of Data Resilience Report
A September 2024 discussion of Arcserve’s own survey of resilience practice.
Where Arcserve sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
Arcserve Across Its Solution Areas
Each dot is a Arcserve solution area: competitive position vs category momentum.
UDP’s home ground: physical and virtual machines in one console, with a published US price for the Premium edition.
Resilience Jobs Covered × Price Transparency
How many resilience jobs each vendor covers — backup, DR, SaaS, immutable storage — vs how much of its pricing it publishes.
Image backup, backup-based DR, continuous replication with failover, SaaS backup and immutable storage; US store prices for UDP Premium and SaaS Backup, the rest quoted.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with Arcserve?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. What are you protecting first?
2. How quickly must you be running again?
3. Which best describes your team?
Four product lines, one vendor
UDP is the main backup product. Replication and HA, SaaS Backup and ShadowProtect are separate licences with separate jobs.
Read →Standard, Advanced or Premium UDP?
Cloud standby and Proxmox need Advanced. Nutanix AHV, Assured Recovery tests and AI anomaly checks need Premium.
Read →Backup-based DR or continuous replication?
UDP recovers from the last backup. Replication and HA copies every change as it happens and fails over automatically.
Read →Reading Arcserve’s US prices
UDP is priced per front-end TB, storage add-ons per back-end TB and SaaS Backup per user. Indian buyers get a quote.
Read →Where SaaS Backup stores data
Copies sit in Arcserve-run data centres in six countries, none in India. Check that against your data policy first.
Read →Arcserve across backup and resilience
Backup & Recovery, Disaster Recovery and SaaS Backup each list an Arcserve product. The family page links all three guides.
Read →The acronym decoder
Every term on these pages, in one place- UDP
- Unified Data Protection, Arcserve’s main product for backing up and recovering physical, virtual and cloud machines.
- Recovery Point Server
- The UDP server that stores deduplicated recovery points and can copy them on to other servers or cloud buckets.
- Front-end TB
- A terabyte of the source data you protect; UDP capacity licences count this, not the size of the backups.
- Back-end TB
- A terabyte of backup storage used; Arcserve’s storage add-ons are sold by this measure.
- Virtual Standby
- A UDP feature that keeps a ready-to-start VM copy of a protected machine, updated from each backup.
- Instant VM
- Starts a VM straight from a UDP recovery point so work resumes while the full restore runs; Advanced and up.
- Assured Recovery
- Automated recovery testing on your own infrastructure that reports actual restore times; Premium only in UDP.
- DR Runbooks
- A paid UDP 11 add-on that runs ordered recovery tests and failovers into the customer’s own AWS account.
- Cyber Resilient Storage
- Arcserve’s immutable storage for UDP backups, as hardware, a VM or the hosted Cloud CRS service.
- Heartbeat failover
- In Replication and HA, the replica watches the main server and takes over by itself when the signal stops.
- VirtualBoot
- A ShadowProtect feature that starts a backup image as a virtual machine without restoring it first.
- ImageManager
- The ShadowProtect companion that verifies, consolidates and replicates backup images onsite or offsite.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Split the jobs
Decide what needs nightly backup, what needs continuous replication and which cloud apps need their own backup.
Measure front-end data
UDP capacity licences count the source data you protect; socket or per-machine licences are the alternatives.
Pick the UDP edition
Advanced adds cloud standby and Proxmox; Premium adds Nutanix AHV, Assured Recovery, Oracle and full tape support.
Add the extras
DR Runbooks and Cyber Resilient Storage are bought on top of UDP; storage add-ons are sized per back-end TB.
Check where data lives
UDP, Replication and HA and ShadowProtect store data where you choose; SaaS Backup has no region in India.
Quote in rupees, with GST
Arcserve’s store does not sell to India. TechBag sizes the licences, works through distribution and quotes in INR with GST.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| UDP · Premium | Per front-end TB, 1, 3 or 5-year subscription · Nutanix AHV, Assured Recovery, Oracle, tape and AI anomaly detection | $199/front-end TB/yr (US store) · $19.99 monthly | Full feature set |
| UDP · Standard and Advanced | Per front-end TB, per OS instance or per socket · perpetual only as a 3 or 5-year bundle · DR Runbooks an extra purchase | Quote | Smaller or VMware and Hyper-V estates |
| Storage add-ons for UDP | Per back-end TB · Cyber Resilient Storage, Cloud CRS and Cloud Storage · need UDP | $225, $415 and $240 per back-end TB/yr (US store) | Immutable or offsite copies |
| Replication and High Availability | Quoted licence · not on the store | Quote | Continuous replication and failover |
| SaaS Backup | Per user, 1 or 3-year subscription · one licence per app family · Salesforce and Dynamics quoted | $47.95/user/yr, M365 or Google (US) · Entra ID $18 | Microsoft 365 and Google Workspace |
| ShadowProtect | Per machine subscription on the StorageCraft store · server prices not shown | $47/Windows desktop/yr (US store) | MSPs protecting client machines |
Arcserve publishes US e-store prices for UDP Premium and SaaS Backup; other editions and India are quoted. TechBag quotes in INR with GST.
Five pitfalls that cost buyers quarters
Treating UDP as continuous protection
UDP restores from its last backup, so data since then can be lost. Seconds-level recovery points need Replication and HA.
Reading a feature without its edition
Proxmox and cloud standby need Advanced; Nutanix AHV, Assured Recovery and AI anomaly detection need Premium.
Expecting DR Runbooks to fail over anywhere
The add-on restores only into your own AWS account in its first release, and AWS bills you for the compute it starts.
Assuming SaaS Backup can stay in India
Its regions are Denmark, the US, the UK, Australia, Germany and Canada. There is no Indian data centre.
Running a UDP release older than 10.2
Critical pre-login flaws published in August 2025 affect every earlier version; 7.x and older get no fix at all.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your requirements and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Four trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**TechBag’s illustrative estimate, not a quoted analyst figure. The takeaway: immutable copies are now table stakes — which is why Arcserve sells Cyber Resilient Storage as a UDP add-on.
Moving off VMware
UDP 11 added agentless Proxmox backup, available in the Advanced and Premium editions.
What it means for you
Make sure the backup tool and its licence follow you to the new hypervisor.
Recovery tests as evidence
DR Runbooks schedules recovery tests into AWS monthly, quarterly or on demand, and keeps timestamped proof.
What it means for you
Auditors and insurers ask for proof a restore works, not that a backup ran.
Locked copies by default
Cyber Resilient Storage 2.0 can now run as a VM, not only on dedicated hardware.
What it means for you
Ask who could delete the locked copy, and prove they cannot.
Backup servers under attack
In August 2025 Arcserve fixed pre-login heap overflows and an auth bypass that hit every UDP before 10.2.
What it means for you
Treat the backup server as a first-priority patch, not back-office kit.
Questions buyers ask about Arcserve
Ready to shortlist Arcserve?
Open any of the four intel pages for the deep dive, or let a TechBag advisor build the case with you — the edition, the TB count, quotes, trials, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.