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ISL Online
Remote support you can run in the cloud, on your own server or in a private cloud— from a Ljubljana vendor that PDQ bought in September 2025. This hub is your complete intel file.
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The company, at a glance
Quick answer
One intel page. Cloud, self-hosted or private.
ISL Online in full — the linked card is a full intel page covering every plan and deployment option.
ISL AlwaysOn
Platform & engineThe agent for unattended access; included, with the device cap set by your plan
Self-Hosted and Managed Private Cloud
Platform & engineWays to deploy ISL Online itself, on your own server or a single-tenant cloud; not separate products
ISL Pronto
Platform & engineWebsite live chat that can escalate to a remote session; ISL publishes no price for it
Meetings
Platform & engineWeb meetings, listed by ISL as a beta; not sold or priced on its own
ISL Online sells across 1 of the products TechBag carries in endpoint management. The Endpoint Management guide shows how the category splits and which part is yours. →
Why “where it runs” is the whole story
Many remote-support tools only run in the vendor’s cloud. ISL Online sellsthe same product three ways — its cloud, a server licence you install yourself, or a managed private cloud — so session data can stay where your rules need it.
ISL Light
Runs on Windows, macOS and Linux, with iOS and Android apps and a browser option. Version 5, released in March 2026, brought a redesigned session toolbar.
ISL Light Client
Downloaded for a single attended session and joined with a session code, so nothing has to be installed on the user’s machine in advance.
ISL AlwaysOn
The agent that keeps a computer or Android device reachable with nobody there, protected by access passwords and, if you choose, local consent.
ISL Conference Proxy
Relays and brokers every session. ISL runs it in the cloud from EU master servers; Self-Hosted and private-cloud buyers run their own copy.
Start with the plan your technician count needs; SAML sign-on starts at Premium, and server-side recording needs Self-Hosted.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
No analyst placement
no Gartner Magic Quadrant, Forrester Wave or IDC MarketScape entry
First ISL Online release
built in Ljubljana under the name Internet Services Layer
ISL Online Cloud launched
the hosted service, first shown at CeBIT
ISO/IEC 27001 certified
now to the 2022 edition; no SOC 2 report is offered
ISO 14001, ENS and ACN
environmental standard, Spain’s ENS at High level and Italy’s ACN framework
Acquired by PDQ
kept as a standalone product; PDQ tools are not part of an ISL licence
Peer Insights Customers’ Choice
Gartner Peer Insights user reviews, 4.8 of 5 from 45 reviews — not an analyst rating
No local office or data centre
EU master servers, global relays, prices in USD
The company in six figures
See the platform, hear the pitch
New ISL Light Toolbar | Remote Desktop
A walk through the redesigned session toolbar that arrived with ISL Light 5 in 2026.
Remote Desktop Administration Module | ISL Online
Where administrators manage users, devices and permissions for the whole account.
ISL Online and Simone Jo Moore at SITS 2025
A short clip from ISL’s stand at the SITS 2025 service-management show.
Where ISL Online sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
ISL Online Across Its Solution Areas
Each dot is a ISL Online solution area: competitive position vs category momentum.
Session codes and the ISL Light Client: help a user with nothing pre-installed.
Deployment Choice × Price Transparency
How freely each remote-support tool runs in its cloud, on your servers or in a private cloud vs how much of its pricing it publishes.
ISL’s cloud, a self-hosted server or a single-tenant private cloud, each with a published price; only 20+ licences go to sales.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with ISL Online?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. Who will be giving support?
2. How many machines must be reachable unattended?
3. What will your security review ask for?
What ISL Online does
Two jobs in one licence: helping a user who is on the line now, and reaching machines nobody is sitting at.
Read →Priced per concurrent technician
A licence covers one technician working at a time, however many sessions they run. Starter is a fixed one-user plan.
Read →What each plan adds
Recording and 2FA come with every plan; branding and the REST API from Standard; SAML single sign-on from Premium.
Read →Cloud, own server or private cloud
The same software in three places. Self-Hosted and the private cloud keep sessions and history on servers you control.
Read →A review badge is not a ranking
ISL’s Customers’ Choice badge comes from Gartner Peer Insights user reviews. No analyst report places it.
Read →Where session data sits
Session content is not stored in ISL’s cloud, recordings stay on the technician’s PC, and self-hosting keeps the rest local.
Read →The acronym decoder
Every term on these pages, in one place- ISL Online
- Remote support and access software from ISL Remote d.o.o., owned by PDQ since 2025.
- ISL Light
- The app a technician uses to run sessions, on desktop, mobile or in a browser.
- ISL Light Client
- The small program a customer runs to join an attended session.
- ISL AlwaysOn
- The agent installed on a managed device for unattended access.
- ISL Conference Proxy
- The server software that brokers and relays sessions; the heart of a self-hosted install.
- Concurrent user
- One technician working at a time, whatever the number of sessions open; ISL’s unit of price.
- Managed device
- A computer or Android device with ISL AlwaysOn installed; each plan caps how many.
- Session code
- The one-off code a user enters to let a technician into an attended session.
- Direct Connection
- A peer-to-peer route between the two sides, used when possible before falling back to a relay.
- Managed Private Cloud
- A single-tenant ISL system run by ISL in a data centre the customer chooses.
- SAML 2.0
- The single sign-on standard ISL supports on Premium, Self-Hosted and Enterprise.
- .isr file
- ISL’s session-recording format, played back or exported to AVI with ISL Player.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Count technicians at your peak
A licence covers one technician at a time, and that person can run several sessions. Size by how many work at once, not by head count.
Check the device caps
Starter reaches 10 unattended devices and Standard 1,000. Premium and Self-Hosted are unlimited under a fair-use starting point of 5,000.
Pick where it runs
ISL’s cloud, your own server, or a single-tenant private cloud from 20 licences. Only the last two keep session history off ISL’s servers.
Match security needs to a plan
SAML single sign-on and directory sign-in need Premium, Self-Hosted or Enterprise. Recording and two-factor login are in every plan.
Use the free trial
The trial lasts 15 days and needs no card. Direct purchases can be refunded within 15 days; partner sales follow the partner’s terms.
Get it quoted in rupees
Indian buyers are shown USD with tax excluded. TechBag sizes the plan, quotes in INR with GST and supports rollout.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| Free Trial | 15 days · 1 user, 5 devices, no card | Free | Testing before you buy |
| Starter | One user, billed yearly · 10 managed devices | $16.90 a month ($202.80 a year) | A single IT admin |
| Standard | Per concurrent technician, billed yearly · 40 users, 1,000 devices | $34.90 a month | Small support teams |
| Premium | Per concurrent technician, billed yearly · unlimited under fair use | $54.90 a month | Desks that need SAML SSO |
| Self-Hosted | Per concurrent technician, billed yearly · your own server | $44.90 a month | Data kept on-premises |
| Managed Private Cloud | Per concurrent technician · 20-licence minimum, single-tenant | $99.90 a month ($23,976 a year minimum) | Regulated or large estates |
| Volume and two-year terms | Discounts on Standard from 3 licences and on 24-month terms | Shown at checkout | Growing teams |
ISL Online publishes USD prices per concurrent technician, billed yearly; the private cloud has a 20-licence minimum. TechBag quotes in INR with GST.
Five pitfalls that cost buyers quarters
Reading the price as per session
ISL charges per concurrent technician, and one technician can hold several sessions open. Three licences means three people working at once, not three sessions.
Expecting single sign-on on Standard
SAML SSO and AD, LDAP or RADIUS sign-in start at Premium; Self-Hosted and Enterprise include them too. Starter and Standard rely on ISL accounts with two-factor login.
Assuming the cloud keeps recordings
In ISL’s cloud a recording is written to the technician’s own computer as an .isr file. Only a Self-Hosted server can store recordings centrally.
Planning to control iPhones
Android devices can be fully controlled and left unattended. iPhones and iPads can only share their screen for viewing; the technician cannot operate them.
Asking for a SOC 2 report
ISL holds ISO 27001:2022, ISO 14001, ENS and ACN certificates. It describes SOC 2, PCI DSS and HIPAA as frameworks it helps customers meet, not reports it holds.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your requirements and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Four trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**TechBag’s illustrative estimate, not a quoted analyst figure. The takeaway: buyers increasingly want a self-hosted option beside the cloud — ISL Online sells both.
Tighter sign-in for remote tools
From June 2026 ISL emails a one-time login code to users who have not set up 2FA.
What it means for you
Expect identity checks on every technician, and enforce 2FA as an admin.
Keeping remote access in-house
ISL lists a self-hosted price and holds Spain’s ENS and Italy’s ACN approvals.
What it means for you
Public bodies and regulated firms can keep sessions on their own servers.
Remote support joining endpoint suites
PDQ bought ISL Online in September 2025 after embedding it in PDQ Connect.
What it means for you
Check what stays standalone and what moves into the parent’s tools.
Newer encryption on old fleets
August 2026 builds moved to TLS 1.3 and dropped Windows XP.
What it means for you
Legacy machines may need upgrading before they can be reached.
Questions buyers ask about ISL Online
Ready to shortlist ISL Online?
Open the ISL Online intel page for the deep dive, or let a TechBag advisor build the case with you — plan and deployment scoping, quotes, trials, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.