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ISL Online
Your technicians help users over the phone and still reach servers through a VPN. One tool should cover both, hosted where you choose — ISL Online gives technicians attended help by session code, unattended access through ISL AlwaysOn and RDP/SSH without a VPN — in ISL’s cloud, on your own server or in a private cloud, priced per technician working at once.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The ISL Online platform family
This page covers ISL Online — every plan, Self-Hosted, the Managed Private Cloud and the mobile apps. The rest:
Quick facts
30-second orientation- Product
- Remote support and unattended access, one licence
- Apps
- ISL Light for technicians; ISL AlwaysOn on devices
- Owner
- ISL Remote d.o.o., Ljubljana; part of PDQ since 2025
- Licence
- Per concurrent technician, 12-month term
- Price
- Starter $16.90/month billed yearly, USD
- Hosting
- ISL cloud, Self-Hosted server or Managed Private Cloud
- Security
- AES 256-bit end to end; ISO 27001:2022
- Analysts
- No analyst placement; Peer Insights badges are reviews
- India
- No India data centre; Self-Hosted keeps data local
- In India via
- TechBag — INR/GST, sizing and support
Understand remote support before you choose a tool
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is remote support software?
Remote support lets a technician see and control another person’s computer to fix it; unattended access does the same for machines with nobody at them.
An open RDP port and a VPN vs ISL Online — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | An open RDP port and a VPN | ISL Online |
|---|---|---|
| Reaching an office server | An open RDP port, or a VPN for every contractor | RDP or SSH routed through ISL, no inbound ports |
| Helping a user who calls | Screenshots traded over email | A session code and ISL Light Client |
| Machines left unattended | Shared passwords written down | AlwaysOn with access passwords and consent rules |
| Proof of the work | Nothing kept | Automatic .isr recordings and access history |
| Keeping it in-house | A tool with no self-hosted edition | A published Self-Hosted licence or a private cloud |
| What it is NOT | — | Remote sessions only; no patching, inventory or monitoring |
The cheapest test is the 15-day free trial: no card, one user and five devices — enough to try AlwaysOn, a session code and an RDP route.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
ISL Light
Runs on Windows, macOS (native on Apple Silicon since September 2026) and Linux, or in a browser through the web portal; version 5 redesigned the session toolbar in March 2026.
Client
Downloaded by the user for an attended session: they type in the code the technician gives them, and the session opens with them watching on their own screen.
AlwaysOn
Installed on each managed device and guarded by access passwords, one-time passwords, optional local consent and email approval of incoming connections; plans cap the count.
ICP
ISL runs it in its cloud from EU master servers, you install it on Windows or Linux for Self-Hosted, or ISL runs a single-tenant copy; it cannot decrypt session content.
ISL Light on your side, AlwaysOn or a session code on theirs — relayed by ISL’s cloud, your own server, or a private cloud.
Nine capabilities. Reach it, secure it, run it.
ISL Online lets a support team help users by code and reach unattended machines, from ISL’s cloud or from a server it runs itself.
Help by session code
The user runs ISL Light Client and enters the technician’s code; chat, audio and video calls, a whiteboard and file transfer work in the session.
AlwaysOn for empty desks
The ISL AlwaysOn agent keeps a device reachable with nobody present — 10 on Starter, 1,000 on Standard, 5,000 within fair use on Premium.
RDP and SSH without a VPN
Every plan can carry Microsoft RDP or SSH sessions through ISL with no VPN and no firewall changes, and build custom tunnels to other ports.
AES-256 end to end
Sessions are AES 256-bit encrypted end to end with keys agreed by Diffie-Hellman; the relay cannot read them, and TLS 1.3 arrived in 2026 builds.
Recordings on the technician’s PC
Any plan can record, automatically if you wish, to an .isr file on the operator’s computer; recording on the server needs a Self-Hosted install.
Consent, passwords and approvals
Unattended access can demand local consent, access or one-time passwords, or email approval, and each connection lands in access history.
SAML sign-in from Premium
SAML 2.0 with Entra ID or Okta, plus AD, LDAP or RADIUS logins, come with Premium, Self-Hosted and Enterprise — not with Starter or Standard.
Deployment link and REST API
From Standard, a custom deployment link pushes AlwaysOn to many devices at once, alongside a REST API and your own logo, colours and app names.
Android control, iPhone viewing
Android devices can be fully controlled and reached unattended; iPhones and iPads share their screen for viewing only. Every plan includes mobile.
Watch ISL Online in action
Connecting to a remote computer, how concurrent licences are counted, unattended Android access and user management. All from ISL Online’s official channel.
How to connect to a remote computer | ISL Online Remote Desktop
Reaching an unattended computer, step by step.
Remote Support Software License Usage | ISL Online
How concurrent technician licences are counted.
Unattended remote access for Android | ISL Online
Reaching an Android device with nobody holding it.
Remote Desktop User Management | ISL Online
Adding users and setting what each may do.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Support desks now reach offices, homes and phones. ISL Online covers them from ISL’s cloud or a server you run.
Here’s what genuinely sets it apart — and exactly where it stops.
A self-hosted price you can read
In this category, running the server yourself usually means a sales call. ISL lists Self-Hosted at $44.90 per concurrent technician a month, billed yearly: the ISL Conference Proxy goes on your Windows or Linux server, and sessions, users and history stay in your network.
The whole toolkit on the entry plan
Even the $16.90-a-month Starter plan carries unattended access, RDP and SSH routing, automatic recording, audio and video calls, mobile device support and two-factor sign-in. Higher plans add users, devices, branding, the REST API and SAML — scale and control, not basic tools.
One product, three places to host it
The same ISL Light runs on ISL’s shared cloud, on your own server, or as a Managed Private Cloud — a single-tenant system ISL operates in AWS, Azure or a data centre you provide, with active-active high availability, 24/7 monitoring and a 99.9% uptime guarantee, from 20 licences.
Where it stops
There is no India office, data centre or rupee price; India pays in USD. SAML waits for Premium. iPhones and iPads can be watched, not controlled. Cloud recordings sit on each technician’s PC. Self-Hosted lacks Premium support and gets releases after the cloud. No patching or monitoring.
The numbers behind the platform
What your ISL Online rollout looks like
Count technicians working at once
Log the most technicians who hold sessions at the same moment and the machines needing unattended access — that picks the plan.
Decide where the relay runs
Choose ISL’s EU-run cloud, a Self-Hosted server of your own, or a Managed Private Cloud, which needs at least 20 licences.
Run the 15-day trial
Put AlwaysOn on a Windows PC, a Mac and an Android device, route one RDP session, and test the session-code flow with a user.
Lock down who connects
Enforce 2FA for every technician, set consent or email approval on unattended devices, turn on automatic recording, read the history.
Roll out and diarise renewal
Push AlwaysOn with a custom deployment link on Standard or higher, connect SAML on Premium, and note the 12-month renewal.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Our site engineers live in RDP. Routing it through ISL let us retire the VPN client we had been forcing onto contractors’ laptops.”
“Legal wanted session history on our own hardware. The Self-Hosted price was on the website, so the business case took an afternoon.”
“Starter covers our one-person desk and the branch PCs. The day we hire a second technician, we move up to Standard.”
“Every session records automatically, but the files sit on each technician’s laptop. We wrote a nightly job to gather them for audit.”
“Everything else signs in through Okta, so SAML was non-negotiable. That pushed us from Standard to Premium, and the budget had to follow.”
“Android tablets in our clinics can be fixed with nobody there. The iPads only share their screen, so a nurse still taps along.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Starter $16.90/month billed yearly; Standard $34.90 per technician.
Hosting Choice × Entry-Plan Toolkit
The grid nobody publishes — where the tool can run and keep its data, India included, vs how much of the support toolkit the cheapest paid plan already carries.
Cloud, published Self-Hosted or private cloud; recording and mobile on Starter.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
ISL Online vs the remote support field
Against TeamViewer Remote, AnyDesk, Splashtop SOS, ScreenConnect and Zoho Assist — on hosting, devices, licensing, price, limits, security, SSO and India.
| Dimension | ISL Online | TeamViewer Remote | AnyDesk | Splashtop SOS | ScreenConnect | Zoho Assist |
|---|---|---|---|---|---|---|
| What it is | Support + AlwaysOn | Flagship remote suite | Four-plan remote desktop | Code-based support | ConnectWise support tool | Zoho cloud support |
| Deployment | Cloud, own server, MPC | TeamViewer cloud only | Self-host on Ultimate | Cloud; on-prem via Ent. | Cloud or On-Premise | Cloud; on-prem on ask |
| Devices covered | Android full, iOS view | Phones via add-on | Seven client platforms | Mobile attended only | Mobile guests from Std | Mobile from Professional |
| Pricing model | Per concurrent tech | Per licence, annual | Per plan, yearly | Per tech, annual only | Per tech or agent band | Per tech or 25 PCs |
| Published entry price | $16.90/month, Starter | $24.90/month, yearly | $28.90/month Solo | $259 a year per tech | $30/month, One plan | $10/tech/month |
| Included vs add-on | Core tools on every plan | Modules cost extra | Extra sessions paid | Recording, PSA included | PAM sold as add-on | Storage, VoIP extra |
| Scale and limits | 1,000 to 5,000 devices | Device caps per plan | 100 to 1,000 devices | Stacks to 1,200 PCs | 10 sessions per tech | 2–6 sessions per tech |
| Security depth | AES-256, clean CVE log | AES-256, SOC 2 and 3 | TLS 1.3, RSA 2048 | SOC 2 and ISO 27001 | AES-256; 2024 CVSS 10 | AES-256 over TLS, 2FA |
| Integrations | ServiceNow on private | ITSM connectors, Corp. | ITSM hooks on Ultimate | PSA ticketing built in | ConnectWise PSA and RMM | Zoho Desk plus ITSM |
| Governance and SSO | SAML from Premium | SSO through Tensor | OIDC SSO, Ultimate | SSO kept for Enterprise | SAML on every plan | SSO not on the chart |
| India storage region | EU cloud; self-host | No India option | Own server on Ultimate | US, EU or Australia | No region; On-Premise | Mumbai and Chennai |
| Support | Chat, weekdays CET | 24h support via Tensor | Published SLA | Hours not stated | Email and phone | 24x7 as an add-on |
| Lock-in and exit | 15-day refund; self-host | Auto-renews yearly | Discount ends at renewal | Annual commitment | Monthly or self-hosted | Monthly, cancel any time |
| Best fit | Self-hosting on a budget | One-brand buyers | Low-bandwidth teams | Price-led help desks | ConnectWise shops | India-resident SMBs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose ISL Online if…
- ✓You want a self-hosted or private-cloud option with a price you can read before calling sales
- ✓Technicians reach office servers over RDP or SSH and you would like to retire the VPN for it
- ✓A small desk needs unattended access, recording and mobile support on the entry plan
Compare alternatives if…
- ✓Cloud data must sit in an Indian region — Zoho Assist offers Mumbai and Chennai
- ✓You need SAML on the cheapest plan — ScreenConnect includes SSO from One
- ✓Linux, Raspberry Pi or fully offline sites dominate — RealVNC Connect is built for them
Do not expect…
- ✓An India office, data centre or rupee price — ISL sells in USD
- ✓Control of iPhones or iPads — iOS screens can be viewed, not driven
- ✓Patching or inventory — PDQ’s own tools are separate licences, not part of ISL
ISL Online is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What does supporting devices the slow way cost you?
Drag the sliders (devices your technicians support; technician-hour cost). Estimates model time lost to desk visits, VPN set-ups and talking users through fixes by phone at an assumed 1.5 hours per device a year, with 70% of it recovered through attended, unattended and RDP/SSH sessions. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published, in USD per concurrent technician a month, billed yearly: Starter $16.90 (one user, 10 devices), Standard $34.90 (40 users, 1,000 devices) and Premium $54.90 (unlimited within fair use, with SAML). Self-Hosted on your own server is $44.90, and a Managed Private Cloud is $99.90 per licence with a 20-licence minimum ($23,976 a year). There is no INR price. TechBag counts your concurrent technicians first, then quotes in INR with GST.
Starter to Premium
Best for desks happy in ISL’s cloud
- From $16.90/month, billed yearly
- 10, 1,000 or 5,000 AlwaysOn devices by plan
- SAML and LDAP sign-in from Premium
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Self-Hosted and Private Cloud
Best when data must stay on your servers
- Self-Hosted $44.90 per technician a month
- Private cloud from 20 licences at $99.90 each
- Server-side recording on Self-Hosted
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many technicians hold sessions at the same moment? ISL licenses concurrent technicians, and Starter allows only one.
How many machines need AlwaysOn? Starter covers 10, Standard 1,000 and Premium 5,000 within fair use.
Is ISL’s cloud acceptable, or must the relay run on your own server (Self-Hosted) or a single-tenant private cloud?
Does policy require SAML sign-in or directory logins? Both need Premium, Self-Hosted or Enterprise.
Must technicians control iPhones or iPads? ISL can only view iOS screens; Android can be fully controlled.
Where must recordings live? Cloud recordings are saved on each technician’s PC; only a Self-Hosted server can record centrally.
Is an EU-mastered cloud that keeps session metadata acceptable, or must everything stay on servers in India?
Can finance pay a yearly USD charge, or do you need an INR invoice with GST through a partner?
Questions buyers ask
Ready to evaluate ISL Online?
Count the technicians who work at the same time and the machines they must reach first, or let a TechBag advisor scope a trial covering attended, unattended and RDP sessions.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.