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ManageEngine Remote Access Plus
Your desk walks to a PC to change one registry key. A fix that small shouldn’t need the user’s screen — Remote Access Plus gives an in-house IT desk remote control and a dozen background repair tools for Windows, Mac and Linux computers, on a server you own or in ManageEngine’s cloud, at a price published band by band.
Buy through TechBag
Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The ManageEngine platform family
This page covers ManageEngine Remote Access Plus — standalone remote troubleshooting, on-premises or cloud. The rest:
Quick facts
30-second orientation- Product
- Standalone remote troubleshooting for IT desks
- Deploys
- On your Windows server, or Zoho-hosted cloud
- Targets
- Windows, Mac, Linux; Android on-premises only
- Licensed by
- Computer bands, five technicians included
- Professional
- $95/year on-premises for 25 computers
- Cloud
- $150/year for 25 computers (Professional)
- Free edition
- 10 computers, one technician
- Not the same as
- Endpoint Central or Access Manager Plus
- India
- On-premises keeps sessions on your server
- In India via
- TechBag — INR/GST, sizing and support
Understand remote troubleshooting before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is remote troubleshooting software?
A way to fix a computer without being at it — take the screen when you must, and use background tools when you need not.
Desk visits and ad-hoc screen-sharing vs a remote troubleshooting tool — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Desk visits and ad-hoc sharing | ManageEngine Remote Access Plus |
|---|---|---|
| Fixing a PC | Walk to the desk or phone the user | Remote control from the web console |
| Small fixes | Take over the screen for everything | Registry, CLI and task tools in the background |
| Machines left off | Wait for someone to press power | Wake on LAN, singly or in bulk |
| Proof for audit | A ticket note saying ‘fixed remotely’ | Session history, chat logs and recordings |
| The price | Per-seat tools priced by quote | Published bands, five technicians included |
| What it is NOT | — | Not UEM, not PAM, not customer support |
The cheapest test is the free edition: put 10 computers and one technician on it and run a week of real tickets.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Server
On-premises, a Windows machine you host runs the server and web console on ports 8020 or 8383, backed by bundled PostgreSQL or your own Microsoft SQL Server.
Cloud
The cloud edition runs the server on Zoho’s side: technicians sign in with a Zoho account, and an Assist Gateway Server brokers each encrypted remote session.
Agent
A small agent on each Windows, Mac or Linux computer reports status and carries sessions; on-premises, it installs silently the first time a technician connects.
Remote offices
A branch Distribution Server fetches agents and tasks like Wake on LAN once and spreads them over the LAN; the Secure Gateway add-on fronts the server for roaming agents.
One server — on your Windows box or in Zoho’s cloud — and a light agent on every computer your desk supports.
Nine capabilities. Connect, fix, govern.
Remote Access Plus lets an IT desk fix its own computers without walking to them.
Remote control across three OSes
Take over Windows, Mac or Linux screens with multi-monitor switching, and resume the session automatically after the machine reboots.
Android screens, on-premises only
View and control Android 5.0 and later devices like desktops — but ManageEngine documents this for the on-premises edition only, not cloud.
Text, voice and video with the user
Standard has text chat; Professional adds voice and video, so a technician can talk a user through each step without a separate call.
Fix without taking the screen
Registry, command prompt, task manager, device manager, event viewer and file manager run in the background while the user keeps working.
Wake on LAN and remote shutdown
Boot machines that are off, singly or in bulk, and shut down, lock or sleep idle ones — both are Professional features, not in Standard.
File transfer through an encrypted tunnel
Move files and folders of any size to and from a remote machine, or browse its drives with the file manager, without leaving the console.
User confirmation and idle lock
Ask the user before each session — a setting admins can make permanent — and disconnect and lock the machine when a session goes idle.
Session recording and reports
Professional records sessions to the server with a storage cap, and reports log every session and chat, with personal data masked on export.
Roles and two-factor sign-in
Role-based technician access and two-factor sign-in, via an authenticator app or an emailed code, come in every edition, the free one included.
Watch Remote Access Plus in action
Moving files to a remote computer mid-session, and controlling Android devices from the on-premises edition.
How to perform remote file transfer in Remote Access Plus
Moving files mid-session.
How to Remotely Control Android Devices | Remote Access Plus
Android support, on-premises.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most fixes don’t need a desk visit. Remote Access Plus fixes them from the console.
Here’s what genuinely sets it apart — and exactly where it stops.
A dedicated tool, not a module you half-use
Endpoint Central includes remote control as one module of a full UEM suite. Remote Access Plus is the standalone product: remote control plus a dozen troubleshooting tools, priced by computer band. If patching and deployment already sit elsewhere, you are not paying for them twice.
A price you can read off the page
ManageEngine publishes every band from 25 to 10,000 computers. Professional on-premises is $95 a year for 25 computers and five technicians, $237 perpetual, or $150 a year in the cloud. An extra technician is $95 a year on-premises. Budgeting takes minutes, not a sales cycle.
Sessions that can stay on your own server
The on-premises edition runs on a Windows server you own, so session logs and screen recordings sit in its install directory, not a vendor cloud. It is also sold perpetual — roughly 2.5 years of the annual fee — which suits teams that would rather own the licence.
Where it stops
It is built around agents on computers you manage; ManageEngine documents no ad-hoc session for an outside customer, and no iOS control. Android control is on-premises only. Standard lacks recording, Wake on LAN and the system tools. No SAML single sign-on is documented, and there is no INR list price.
The numbers behind the platform
What your Remote Access Plus rollout looks like
Count computers and technicians
List every computer you support and every technician who needs a login — that picks the band and any extra technician packs.
Choose on-premises or cloud
On-premises if recordings must stay in-house or Android matters; cloud if nobody wants to patch another Windows server.
Pilot on the free edition
Put 10 computers and one technician on the free edition, which carries the Professional tools, and time a week of real tickets.
Lock down before rollout
Enforce two-factor sign-in, HTTPS agent traffic, user confirmation and idle lock, and set how long recordings are kept.
Roll out and connect the desk
Buy the band, push agents to every site, link ServiceDesk Plus or ServiceNow, and retire the old ad-hoc remote tools.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Most tickets get fixed through the registry or command prompt tool while the user keeps typing. We take the screen only when we must.”
“Audit wanted proof of consent. Permanent user confirmation plus session recording on our own server settled it in one review.”
“Endpoint Central covered only some machines. For the rest, Remote Access Plus gave us remote support for far less.”
“Wake on LAN changed our patch nights. Machines left switched off in branches come up on schedule instead of waiting for Monday.”
“Our Android handhelds needed support too. That only works on the on-premises edition, so it quietly decided the cloud question for us.”
“It is built for our own staff. When we had to help a vendor’s laptop outside the domain, we needed a different tool.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Published bands; on-prem or cloud; free for 10 PCs.
Deployment Control × Repair Depth
The grid nobody publishes — how far you can keep the server and session data on your own infrastructure vs how much can be fixed beyond watching the screen.
Own server; registry, CLI, Wake on LAN, 12+ tools.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Remote Access Plus vs the remote support field
Against TeamViewer, Splashtop, ConnectWise ScreenConnect, BeyondTrust Remote Support and Microsoft Remote Help — on deployment, platforms, price, limits, security and India.
| Dimension | ManageEngine Remote Access Plus | TeamViewer | Splashtop | ConnectWise ScreenConnect | BeyondTrust Remote Support | Microsoft Remote Help |
|---|---|---|---|---|---|---|
| What it is | Standalone IT-desk tool | SaaS remote access suite | Remote support, SaaS | Support + access tool | Enterprise support tool | Intune add-on |
| Deployment | On-prem or cloud | SaaS only | SaaS or On-Prem gateway | Cloud or On-Premise | Cloud or appliance | Microsoft cloud only |
| Platforms | Win, Mac, Linux, Android | Six platforms | Attended on five OSes | Desktop plus mobile | Widest OS list | Windows, macOS, Android |
| Pricing model | Per computer band | Per user + channels | Per concurrent tech | Per tech, or per agent | Per concurrent user | Per user, both sides |
| Published entry price | $95/yr for 25 PCs | ₹1,499/month Business | $259/yr per tech | $45/month per tech | Quote only | $3.50/user/month |
| Included vs add-on | Tools on Professional | Many paid add-ons | Security extras paid | Integrations add-on | Vault and recording in | Needs Intune Plan 1 |
| Scale and limits | Bands to 10,000 PCs | Devices capped per plan | 300 PCs per licence | Unlimited agents | Up to 250,000 endpoints | Not published |
| Security depth | AES-256, 2FA, consent | AES-256, TLS 1.3 | AES-256, SOC 2 | AES-256, MFA, audit | Vault + FIPS crypto | No recordings |
| Integrations | SDP, ServiceNow, SIEM | Broad ITSM list | Many ITSM and RMM | ConnectWise-centred | ServiceNow two-way | Intune and Entra only |
| Governance and SSO | Roles + 2FA; no SAML | SSO on Tensor only | SSO on Enterprise | SAML, LDAP, audit | SAML, SCIM, RBAC | Entra ID sign-in |
| India storage region | Own server, or confirm | No India region | On-Prem; no India cloud | Self-host; no India DC | India – West region | India geo; 30-day logs |
| Support | Phone and email | 24-hour on Tensor | Tickets, chat, phone | All plans; more on Ent. | Global; 99.9% cloud SLA | Via Intune support |
| Lock-in and exit | Perpetual option | Annual auto-renewal | Annual; On-Prem option | Monthly or self-host | Exports, but purges | Tied to your tenant |
| Best fit | In-house IT desks | Mixed-device SMB teams | Budget help desks | ConnectWise shops, MSPs | Regulated service desks | Microsoft 365 estates |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Remote Access Plus if…
- ✓Your IT desk supports its own staff’s computers and wants to fix most issues without taking over the screen
- ✓Session logs and recordings must stay on a server you own, or you would rather buy a perpetual licence
- ✓You want to price every band from 25 to 10,000 computers before speaking to sales
Compare alternatives if…
- ✓You support customers or contractors outside your domain — look at Splashtop, ScreenConnect or TeamViewer
- ✓You need a credential vault, India-hosted cloud and a recording of every session — weigh BeyondTrust Remote Support
- ✓You already license Endpoint Central or Intune — their built-in remote tools may already cover these machines
Do not expect…
- ✓Android control on the cloud edition — ManageEngine documents it for on-premises only
- ✓SAML single sign-on — ManageEngine documents roles and two-factor sign-in, not SAML
- ✓An INR price list — ManageEngine publishes Remote Access Plus prices in US dollars
ManageEngine Remote Access Plus is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What do desk visits cost you?
Drag the sliders (computers your desk supports; technician-hour cost). Estimates model technician time spent on desk visits, waiting for users and repeat calls at an assumed 1.5 hours per computer a year, with 70% of it removed by remote control and background repair tools. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published: ManageEngine lists USD prices by computer band, each including five technicians. Professional for 25 computers is $95 a year on-premises, $237 perpetual, or $150 a year ($15 a month) in the cloud; Standard is $75, $187 and $100. Bands run to 10,000 computers, and extra technicians start at $95 a year. A free edition covers 10 computers with one technician. TechBag sizes the band first, then quotes in INR with GST.
Standard
Best for basic remote control only
- From $75/year on-premises, 25 computers
- Five technicians, text chat, roles, 2FA
- No recording, Wake on LAN or system tools
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Professional
Best for full remote troubleshooting
- From $95/year on-premises, or $237 perpetual
- Recording, voice/video, Wake on LAN, 12+ tools
- Cloud from $150/year for 25 computers
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you need recording, Wake on LAN or the system tools? Standard has none of them; budget for Professional.
Will you run a Windows server for it, or should Zoho host it? Cloud is subscription-only, with no perpetual option.
Must you control Android devices? That is documented for the on-premises edition only, and iOS is not listed at all.
More than five technicians? Each band includes five; extra technicians are sold in packs of 1 to 50.
Do you already own Endpoint Central? Its UEM editions include remote control — check before buying a second tool.
Will you support customers or contractors outside your domain? This is built for your own managed computers.
Where must recordings live? On-premises keeps them on your server; for cloud, confirm the data centre in writing.
Is SAML single sign-on mandatory? ManageEngine documents two-factor sign-in and roles, not SAML — ask before you sign.
Questions buyers ask
Ready to evaluate Remote Access Plus?
Count your computers and technicians first, or let a TechBag advisor check whether Endpoint Central you already own covers the same machines.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.