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SuperOps PSA
SuperOps PSA is the service desk half of the platform — tickets, clients, contracts, SLAs, time and billing — bundled with the RMM (free on the IT plans, per technician for MSPs) and built as one system with the RMM, so an alert raises a ticket already attached to the right device. No integration to maintain.
Data residency & processing
This matters more here than elsewhere in the platform: a service desk holds client contact details, ticket histories and whatever your technicians write in ticket notes — personal data under the DPDP Act. SuperOps is engineered in Chennai, but that is a fact about people, not about where data sits. SuperOps hosts in the United States or Europe, chosen at sign-up — no India region; the HQ of record is Claymont, Delaware, and there is no self-hosted option. If you have made residency commitments to your own clients, get the hosting region and sub-processor list documented before you sign.
On CERT-In: the 180-day ICT log duty applies to you as the regulated entity, not to SuperOps. CERT-In’s own FAQ permits storage outside India provided logs are producible to the authorities in reasonable time — but if you are IRDAI-regulated, the 2023 audit annexure asks as a plain yes/no whether ICT logs are stored in India, and that is where an offshore region actually costs you.
Buy through TechBag
Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The SuperOps platform family
This page covers SuperOps PSA — the service desk. The rest of the platform:
Quick facts
30-second orientation- Product
- SuperOps PSA — service desk & ticketing
- Vendor
- SuperOps (founded 2020 · Chennai, India)
- The category
- PSA / service desk (for MSPs & internal IT)
- The headline
- Built into the RMM — one product, one record
- Why that matters
- No RMM→PSA integration to build or maintain
- One record
- Alert, ticket and device share a single system
- Priced by
- MSPs: per technician (PSA only from $79) · IT teams: per endpoint, desk included
- The honest limit
- Lighter than ConnectWise Manage / Autotask / HaloPSA
- Where it fits
- MSPs of ~1–25 technicians; internal IT of similar scale
- Where it does not
- Complex contracts, project billing, procurement pipelines
- Vs
- ConnectWise Manage, Autotask, HaloPSA, Atera, Syncro
- In India via
- TechBag — scoping, licensing, local support, GST
Understand PSA before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is SuperOps PSA?
The service desk half of an India-built MSP platform — ticketing, clients, contracts, SLAs, time and billing — bundled with the RMM and built as one product with it — free on the IT plans, per technician for MSPs.
Two products and an integration vs one platform — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A separate PSA + a connector | SuperOps PSA (SuperOps) |
|---|---|---|
| Products to buy | RMM + PSA, two contracts | One product, one contract |
| The integration | Configured, mapped, maintained | Does not exist |
| When it breaks | Quietly — found weeks later | No sync to break |
| Alert to ticket | Mapped across two data models | Same record, no lookup |
| PSA pricing | Separate PSA contract and renewal | Same product as the RMM — per tech (MSP) or per endpoint (IT) |
| Adding a technician | Adds a seat cost | Free — priced by endpoint |
| Implementation | Weeks to months | Days |
| Contract & project depth | Deep (ConnectWise/Autotask) | Lighter — the honest trade |
The service desk is built as one system with the RMM — included in the IT plans, per technician for MSPs — no connector, no field mapping, no reconciliation. Honest limit: it is genuinely LIGHTER than ConnectWise Manage, Autotask and HaloPSA on project management, procurement and contract sophistication. Right below roughly 25 technicians; wrong above it. The IT plans’ 100-endpoint minimum is hard, and hosting is the US or Europe only — no India region for client personal data.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
One System, Not Two
Most MSP stacks are an RMM and a PSA with a connector between them. SuperOps built both halves as one product, so the ticket, the device record and the monitoring alert are rows in the same system rather than records in two systems that a nightly job tries to keep in agreement. Everything below follows from this one decision. No connector means no drift.
Alert Becomes Ticket
A monitoring alert raises a ticket already attached to the device that produced it, with the asset history alongside. No field mapping, no 'which client does this asset belong to' lookup, no orphaned tickets when an integration hiccups. The workflow most MSPs spend real effort assembling is simply how the product works. From signal to ticket, without translation.
Client & Contract Management
Client records, contracts, SLA definitions and the service terms you have agreed. This is competent and appropriately scoped rather than deep — it handles standard managed-service arrangements well. If your contracts involve intricate fixed-fee structures or multi-tier SLA escalation matrices, this is where you will feel the ceiling. Solid for standard terms; shallow for exotic ones.
Time Tracking & Billing
Technicians log time against tickets, and that time flows toward billing and invoicing. For a straightforward managed-services or block-hours model this closes the loop cleanly. For multi-phase project billing or a procurement pipeline it does not reach as far as Autotask or ConnectWise Manage, and we would rather say so here than let you find out during implementation. Clean for the common model.
Reporting & Client Review
Ticket volumes, resolution times, SLA attainment and the reports you put in front of a client at a monthly review. Because tickets and devices live in one system, a report can span both without a data-warehouse exercise. Adequate and honest rather than best-in-class. One system to report across.
One product for the RMM and the PSA — the alert, the ticket, the device and the billable time on a single record.
Twelve capabilities. Intake, work, bill.
SuperOps puts the service desk in the same product as the monitoring — so tickets, devices and alerts share one record — the PSA half of the SuperOps portfolio.
Ticketing & Service Desk
The core queue — intake, assignment, status, priority, resolution and closure — for both client-raised requests and system-raised alerts. Competent and quick to learn, which matters when you onboard a technician in a week rather than a quarter. The queue, done properly.
Alerts That Raise Their Own Tickets
Monitoring alerts become tickets automatically, already attached to the device and client that produced them. The single most valuable behaviour in the product, and the one that exists only because RMM and PSA are one system. No mapping, no orphans.
SLA Definition & Tracking
Define response and resolution targets per client or contract and track attainment against them, with escalation when a ticket is at risk. Handles standard SLA structures well; intricate multi-tier escalation matrices are where deeper PSAs pull ahead. Standard SLAs, tracked reliably.
Client & Site Records
Client organisations, sites, contacts and the assets belonging to each — the map of who you serve and what you are responsible for. Shared with the RMM side, so an asset is not entered twice or entered differently. One client record, not two.
Contract & Service Terms
Contracts, covered services and commercial terms per client. Scoped for standard managed-service and block-hours arrangements. If you run complex fixed-fee structures with intricate inclusion rules, evaluate ConnectWise Manage or Autotask honestly against this. Good for the common shapes.
Time Tracking Against Tickets
Technicians log time to tickets, and that time carries into billing rather than being re-keyed from a spreadsheet at month end. The unglamorous capability that decides whether an MSP actually captures its billable hours. Captured where the work happens.
Billing & Invoicing
Turn tracked time and contracted services into invoices. Clean for straightforward managed-services and block-hours billing; it does not reach multi-phase project billing or procurement, where Autotask and ConnectWise Manage are genuinely deeper. Straightforward billing, handled.
Client Portal & Self-Service
A portal where client contacts raise and track their own tickets, which deflects the phone calls that consume a small team's morning. Basic self-service done adequately. Fewer interruptions, same work.
Workflow Rules & Automation
Route, assign, escalate and act on tickets by rule rather than by habit — so an overdue P1 escalates whether or not anyone is watching the queue at the time. Rules beat vigilance, consistently.
Service Reporting & Reviews
Ticket volume, resolution time, SLA attainment and technician workload — reports that span tickets and devices because both live in one system. Adequate rather than exceptional; enough for a monthly client review. Evidence, not anecdote.
Multi-Tenant Separation
Multiple client estates managed from one console with separation between them — a baseline MSP requirement rather than a differentiator, and correctly present. Many clients, cleanly divided.
AI In The Service Desk
SuperOps markets AI assistance for ticket summarisation and drafting. Treat productivity claims as unaudited until measured in your own environment — true of every vendor in this category at present, not this one specifically. Promising; measure it yourself.
Watch the SuperOps service desk in action
The service desk, the platform it sits in, and the patching beside it.
Professional Service Automation in SuperOps
The service desk, built into the platform.
SuperOps IT Demo: AI-native Endpoint Management
The whole platform, RMM and PSA together.
How patching works in SuperOps
The other half of the platform.
Want a live, India-context walkthrough for your environment?
Book a guided demo →A PSA you integrate. Or a PSA that is already there.
Here’s what genuinely sets it apart — and the limit that decides it for many buyers.
Built into the RMM — and why that is structural, not just cheaper
The service desk comes in the box. That sounds like a discount; it is actually an architectural decision with operational consequences that outlast the price difference. The problem it solves: the standard MSP stack is two products. You license an RMM, you license a PSA, and between them sits an integration — sometimes vendor-built, sometimes a third-party connector, occasionally something you wrote. That integration must be configured, field-mapped between two different data models, and then maintained indefinitely. It breaks when either vendor ships a schema change. When it breaks quietly, tickets stop attaching to the right devices and nobody notices until a client asks why last month's report undercounts their incidents. The remediation is unbilled hours, and it recurs. What SuperOps provides: one product containing both halves. A ticket and the device it concerns are rows in the same system, not records in two systems that a sync job reconciles. There is no connector to license, no mapping to configure, no schema drift, and no failure mode where the two sides disagree. On the IT-team plans the service desk is in Prime and Prime Plus alike at no extra charge; on the MSP side it comes in the Pro, Super and Super Plus bundles, or as a PSA-only licence per technician. Bought as a bundle, there is no separate contract and no separate renewal date. Why it matters: this removes a category of work rather than making that work faster. The saving is not the PSA licence fee — though that is real — it is the integration you never build, the field mapping you never debug, and the reconciliation you never run. For a small MSP where one person wears every hat, that compounds. The honest framing: a large MSP with a dedicated operations function may consider a maintained integration an acceptable cost for a deeper PSA. That is a legitimate trade, and above roughly twenty-five technicians it is often the right one. The value: RMM and PSA in one product means one record and no integration to maintain. TechBag scopes whether that simplicity fits your operation or whether you have outgrown it.
An alert that raises its own ticket, against the right device
The most valuable everyday behaviour in SuperOps PSA is one that only exists because the two halves are one product: a monitoring alert becomes a ticket already attached to the device and client that produced it. The problem it solves: in a two-product stack, an alert fires in the RMM and a ticket must appear in the PSA. Making that happen correctly requires the integration to know which PSA client corresponds to which RMM site, which asset record matches which device, and what to do when either lookup fails. It usually works. When it does not, you get orphaned tickets with no asset, duplicate tickets from a retry, or tickets attached to the wrong client — and each one is manual cleanup by a technician who should be doing billable work. What SuperOps provides: no lookup, because there is nothing to look up. The device record the alert came from IS the device record on the ticket. Asset history, previous tickets and monitoring data sit alongside each other because they were never in separate places. A technician opening the ticket sees the machine's history without navigating to a second system. Why it matters: this is where the architectural argument stops being abstract and becomes a Tuesday morning. The technician has context immediately, the ticket is attached correctly every time rather than almost every time, and nobody spends Friday reconciling a queue. The honest framing: deeper PSAs achieve much the same outcome with a well-maintained integration — the difference is that they require it to be maintained, and SuperOps does not. That is the entire distinction, and whether it matters depends on whether you have someone to do that maintenance. The value: alerts become correctly-attached tickets with no mapping, because there is only one system. TechBag helps you test this properly in the trial rather than taking it on faith.
It is lighter than ConnectWise Manage and Autotask — read this before you buy
We are putting the main limitation in its own section rather than in a footnote, because it decides the purchase for a meaningful share of buyers and discovering it during implementation is expensive. What SuperOps PSA does well: standard managed-services operation. Tickets, SLAs, client and site records, time tracking, block hours, straightforward recurring billing, a client portal and service reporting. For an MSP running a conventional book of business, this covers the work and does so with far less configuration than the deep PSAs demand. Where it comes up short, specifically: complex contract structures — intricate fixed-fee arrangements with detailed inclusion and exclusion rules, or tiered SLA escalation matrices, are where you meet the ceiling. Project management — multi-phase projects with dependencies, resource planning and phased billing are Autotask and ConnectWise Manage territory, and SuperOps does not seriously attempt it. Procurement — quoting, purchase orders, vendor management and the hardware-resale pipeline are largely absent. Reporting depth — adequate for a monthly client review, thin if you want detailed profitability analysis per contract per technician. HaloPSA also outclasses it on configurability if that is what you value. How to decide, concretely: write down the three most complex things your service business does commercially. If they are 'raise tickets, track SLAs, bill monthly', SuperOps handles them and the included-in-the-box economics are a genuine win. If any of them involves project phases, procurement or contract structures you would struggle to explain in a sentence, evaluate the deep PSAs properly — and expect SuperOps to lose that comparison, because it will. Why we lead with this: because a PSA migration is one of the most disruptive things an MSP can undertake, and doing it twice because the first choice was undersized is a genuinely bad year. The value: light is the right trade below roughly twenty-five technicians and the wrong one above it. TechBag tells you which side you are on before you sign, not after.
Two price books — per technician for MSPs, per endpoint for IT teams
SuperOps' pricing page has two tabs, and which one you buy from decides the economics. The MSP tab is priced per technician per month. A PSA-only licence is $79 on annual billing or $89 billed monthly; Standard RMM (RMM only) is $99 or $109; Pro, the core PSA with RMM essentials, is $129 or $149; and Super is $159 or $179. Each RMM-bearing licence includes 150 endpoints, and a technician who looks after more buys 150-endpoint packs rather than another licence. Super Plus switches to per-endpoint billing — $2.50 falling to $2.00 per endpoint a month on monthly billing — and includes the PSA for unlimited technicians. The IT-team tab is priced per endpoint instead: Prime is $1.50 per endpoint per month at the 100-endpoint minimum, $1.40 from 101 to 500, $1.30 from 501 to 1,000 and $1.20 above 1,000; Prime Plus is $2.50 early-bird against a $3.00 list, sliding to $2.00. Both IT plans include the service desk, so there a new technician adds no cost. Prices are listed in US dollars, Australian dollars, euros and pounds — there is no rupee price. Who each model favours: on the MSP plans the bill follows headcount, so set it beside Atera and Syncro, which also charge per technician but with unlimited devices, and check whether 150 endpoints per licence covers your ratio or pushes you into packs. On the IT plans the people are free and only the machines count, which suits a team that is large relative to its fleet. TechBag runs both calculations at your actual numbers.
An Indian vendor for an Indian service business — and the residency caveat
For an Indian MSP, buying a service desk from a company built in Chennai has practical consequences beyond sentiment — and one important non-consequence. What genuinely helps: SuperOps was founded in Chennai in 2020 by Arvind Parthiban, who had already built and exited Zarget to Freshworks in 2017, with CTO Jayakumar Karumbasalam. Support hours overlap your working day, so an escalation gets a reply the same afternoon rather than overnight — which matters more for a service desk than for almost any other tool, because your own SLA depends on it. The product reflects how Indian MSPs actually operate rather than having those assumptions retrofitted. And TechBag invoices in INR with GST rather than leaving you with USD billing and forex reconciliation. The company behind it: $54.4 million raised, a $25 million Series C in January 2025 led by March Capital, 176 employees as of June 2026, over a thousand customers across 104 countries. Real and funded; also materially smaller than ConnectWise or Kaseya, which is worth weighing if you are betting a decade of process on it. The caveat, stated plainly: an Indian engineering base tells you where the people are, not where your data is. The HQ of record is Claymont, Delaware; hosting is the United States or Europe, chosen at sign-up, with no India region; and there is no self-hosted option. Your service desk holds client contact details and ticket histories — personal data under the DPDP Act. If you serve regulated clients, get the hosting region and sub-processor list in writing before signing. On CERT-In, the 180-day log duty is yours rather than the vendor's, and CERT-In's own FAQ permits offshore storage provided logs are producible in reasonable time; but IRDAI's 2023 audit annexure asks as a yes/no whether ICT logs sit in India, and that is where an offshore region has a real cost. The value: genuine India-origin engineering with support hours that match yours, and an honest account of what residency questions remain open. TechBag helps you put them to the vendor in writing.
The honest scope
SuperOps PSA is the service desk half of an India-built MSP platform — ticketing, client and contract records, SLA tracking, time capture, billing, a client portal and service reporting — built into the same product as the RMM — included in the IT-team plans and the MSP bundles, and also sold to MSPs as a PSA-only licence. Where it genuinely wins: the architecture. RMM and PSA are one product, so alerts become correctly-attached tickets with no integration, no field mapping and no reconciliation. The commercial model reinforces it — one contract, one renewal date and a price published openly: per technician for MSPs (PSA only from $79 a month on annual billing, PSA plus RMM from $129), per endpoint with the desk included for internal IT. For an MSP of roughly one to twenty-five technicians running a conventional service book, that combination removes real operational work and real cost at once. Where a competitor fits better, plainly: ConnectWise Manage and Autotask PSA are deeper on contracts, project management, procurement and profitability reporting — if you run multi-phase projects, a hardware-resale pipeline or intricate fixed-fee structures, they win and SuperOps will feel thin. HaloPSA is more configurable if configurability is what you value. Atera and Syncro also bundle RMM and PSA and price per technician with unlimited devices, whereas a SuperOps MSP licence carries 150 endpoints before packs are needed — when one technician manages many hundreds of devices, do that arithmetic before shortlisting. NinjaOne is the deeper RMM but leans on partner PSAs, so you are back to an integration. The limits to weigh: the service desk is genuinely lighter than the deep PSAs — project management, procurement and contract sophistication are the specific gaps; the IT-team plans carry a 100-endpoint minimum; hosting is the United States or Europe, chosen at sign-up, with no India region and no self-hosted option, which matters because a service desk holds client personal data; no analyst quadrant placement is possible for MSP-centric vendors, so evaluate on a trial rather than a graphic; and SuperOps is a smaller company than the incumbents. So the honest positioning: below about twenty-five technicians, with a conventional service book, the included service desk and the single-record architecture make this a strong and genuinely differentiated choice. Above that, or with real process complexity, evaluate ConnectWise Manage and Autotask properly — a PSA migration done twice is a bad year. TechBag scopes it honestly, in INR with GST.
The numbers behind the platform
What your SuperOps evaluation looks like
Name your three hardest commercial processes
Write down the three most complex things your service business does commercially. If they are 'raise tickets, track SLAs, bill monthly', SuperOps handles them. If any involves project phases, procurement or a contract structure you cannot explain in one sentence, evaluate ConnectWise Manage and Autotask properly first — this is the decision, and it is cheaper to make now.
Trial the alert-to-ticket path
Do not evaluate the service desk as a feature list. Deploy the agent to a real slice of the estate and let genuine alerts raise genuine tickets for a fortnight. Confirm they attach to the right device and client every time, and that a technician gets the asset history without opening anything else. That single workflow is the product's whole argument.
Model your contracts and run real billing
Set up your actual client contracts, not simplified versions, and run a billing cycle end to end — time captured against tickets, through to invoice. Simplified test contracts hide exactly the gaps that matter. Get the data residency and sub-processor answers in writing during this phase, since the service desk holds client personal data.
Watch for the size you outgrow it
Around twenty-five technicians, or when projects and procurement become a real part of your business, the calculus changes. TechBag reviews the fit as you grow and will tell you when a deeper PSA is the right move rather than defending the original sale.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We retired an RMM-to-PSA connector we had been nursing for three years. It broke roughly twice a year, always quietly, and always meant a weekend of ticket reconciliation. Having both halves in one product removed the whole category of problem.”
“Alerts arrive as tickets already attached to the right device with the asset history alongside. Our technicians stopped opening two systems to work one incident.”
“Setup took days rather than the months our last PSA implementation consumed. For a team our size that difference is the whole decision.”
“Honest warning: we outgrew it. Once we started running multi-phase projects with phased billing and a procurement pipeline, the gaps were real and we moved to Autotask. It was genuinely right for our first four years and genuinely wrong for the fifth.”
“The contract model handles our standard managed-services agreements well. Our two most complicated fixed-fee arrangements needed a workaround, which we knew going in because TechBag flagged it during scoping.”
“On the per-endpoint IT plan the service desk carries no per-technician fee, so onboarding a junior does not increase our software bill. With per-seat pricing we used to hesitate before adding someone. That is a bad incentive to have.”
“Reporting is adequate rather than impressive. It covers a monthly client review comfortably; it will not give you deep per-contract profitability analysis. Know which you need.”
“TechBag was direct that SuperOps hosts only in the US or Europe, with no India option, which mattered because our service desk holds client contact data. We got the hosting answer documented before signing rather than during a client audit.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the MSP PSA & service-desk market — tap any vendor to see why it sits where it does.
TechBag MSP PSA Grid
Execution strength vs product vision — the classic market map, minus the paywall.
PSA included with the RMM, one system. This page's product.
PSA Depth × Integration Freedom
The grid nobody publishes — how deep the service desk goes vs how much integration work it leaves you.
Light PSA, zero integration burden.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
SuperOps PSA vs the MSP service-desk field
ConnectWise Manage, Autotask, HaloPSA, Atera and Syncro — honest lanes. The edge here is being included with the RMM in one system. Running projects, procurement or complex contracts? The deep PSAs genuinely beat this, and we say so.
| Dimension | SuperOps | ConnectWise Manage | Autotask PSA | HaloPSA | Atera | Syncro |
|---|---|---|---|---|---|---|
| Position | PSA included with the RMM | The deep MSP PSA | Deep PSA (Kaseya-owned) | Highly configurable PSA | Bundled PSA, per-technician | Bundled PSA, per-technician |
| Sold with the RMM? | In the IT plans and MSP bundles | Separate product + integration | Separate product + integration | Standalone — integrate your RMM | Included | Included |
| Integration to maintain? | None — one system | Yes | Yes | Yes | None | None |
| Contract sophistication | Standard agreements | Very deep | Very deep | Deep & configurable | Standard | Standard |
| Project management | Minimal — a real gap | Full project & resource mgmt | Full project mgmt | Strong | Basic | Basic |
| Procurement / quoting | Largely absent | Full procurement pipeline | Full procurement | Present | Minimal | Basic |
| Implementation effort | Days | Weeks to months | Weeks to months | Weeks (configurable) | Days | Days |
| Best fit | MSPs of 1–25 techs on a conventional service book | Large, complex MSPs with projects & procurement | Deep PSA within the Kaseya stack | Teams that value configurability above all | Very high device-to-technician ratios | A per-tech alternative to Atera |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose SuperOps PSA if…
- ✓You want the service desk included with the RMM, in one product, with no integration to build or maintain
- ✓You run a conventional service book — tickets, SLAs, block hours, recurring billing
- ✓You are an MSP of roughly 1–25 technicians, or an internal IT service desk of similar scale
- ✓You want a published price either way — per technician on the MSP plans, per endpoint (with techs free) on the IT plans
- ✓You want an implementation measured in days rather than months
ConnectWise Manage or Autotask if…
- ✓You run multi-phase projects, a procurement pipeline, or intricate fixed-fee contract structures — these are genuinely deeper and SuperOps will feel thin
HaloPSA if…
- ✓Configurability is what you value most, and you have the time to invest in configuring it
Atera or Syncro if…
- ✓Your technicians each run many hundreds of devices; at that ratio, licensing per technician outright beats licensing per endpoint
Look elsewhere if…
- ✓You are an internal IT team under 100 endpoints (the IT plans' minimum), or client personal data must be hosted in India — SuperOps offers the US or Europe
SuperOps PSA is one of 22 ITSM & service desk products TechBag carries. The ITSM & service desk guide narrows them to a shortlist and shows the reasoning. →
What does maintaining that integration cost you?
Drag the sliders (endpoint count; technician hourly cost as a loaded rate). Estimates contrast a two-product stack — a separate PSA licence plus the unbilled hours spent configuring and repairing an RMM-to-PSA integration — against one platform where that integration does not exist. The modelled saving is the licence you do not buy plus the reconciliation you never run. NB: if you need project management or procurement, a deeper PSA is worth its cost and this model does not apply. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Two price books, three ways in
SuperOps sells to two audiences. Internal IT teams pay per endpoint and get the service desk included: Prime ($1.50/endpoint/month at the 100-endpoint minimum, sliding to $1.20 above 1,000) and Prime Plus ($2.50 early-bird against a $3.00 list, sliding to $2.00); the 100-endpoint minimum is a HARD floor. MSPs pay per technician per month: PSA only $79 (annual) or $89 (monthly), Pro $129 / $149, Super $159 / $179, each RMM licence with 150 endpoints. USD, AUD, EUR or GBP — no INR. Verified against superops.com/pricing on 30 September 2026 — TechBag confirms current rates and invoices in INR with GST.
Prime (IT teams)
Best for an internal IT service desk
- Service desk INCLUDED — no separate SKU or contract
- $1.50/endpoint/mo at 100 → $1.20 above 1,000 — PUBLISHED
- No per-technician charge on the IT plans — adding techs is free
MSP licences (per technician)
Best for MSPs billing clients
- PSA only: $79/tech/mo annual, $89 monthly
- Pro (PSA + RMM) $129 · Super $159 — 150 endpoints per licence
- Super Plus per endpoint, PSA for unlimited technicians
Prime Plus
Best if you also need mobile device management
- Same included service desk — the tier does not gate the PSA
- $2.50/endpoint/mo early-bird (list $3.00) → $2.00 at scale
- Adds Apple & Android MDM; TechBag invoices INR with GST
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you run multi-phase projects, procurement, or intricate fixed-fee contracts? If yes, evaluate ConnectWise Manage and Autotask — SuperOps is genuinely lighter here.
How often does your current RMM-to-PSA sync break, and who fixes it? That unbilled time is the real saving on offer, not the licence fee.
In the trial, did every alert raise a ticket attached to the correct device and client? Test this with real alerts, not a demo.
What is your device-to-technician ratio? SuperOps MSP licences are per technician with 150 endpoints each; Atera and Syncro are per technician with unlimited devices; the IT plans are per endpoint. Model all three.
Do you have at least 100 endpoints? It is a hard floor — below it, this is not available to you.
Did you run a full billing cycle on your REAL contracts during the trial? Simplified test contracts hide the gaps that matter.
Your service desk holds client contact details and ticket histories — personal data under the DPDP Act. SuperOps hosts in the US or Europe, chosen at sign-up, with no India region; get the sub-processor list in writing.
Where will you be in three years? A PSA migration is disruptive — buying one you will outgrow in eighteen months is a false economy.
Questions buyers ask
Ready to stop maintaining an integration?
Scope SuperOps PSA against your real contracts, run a full billing cycle in the trial rather than a simplified test, and test the alert-to-ticket path with genuine alerts. Or let a TechBag advisor map your commercial processes against its known gaps first — if you need ConnectWise Manage or Autotask depth, we will tell you before you commit.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.