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Zoho Assist
Your technicians still walk to desks and read codes over the phone. A fix shouldn’t need a visit — Zoho Assist puts a technician on any user’s screen from a link, and on enrolled PCs with nobody there — priced per technician or per 25 computers, in rupees, with records kept in Zoho’s India data centre if you choose it.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Zoho platform family
This page covers Zoho Assist — Remote Support and Unattended Access. The rest:
Quick facts
30-second orientation- Product
- Cloud remote support + unattended access
- Remote Support
- Per technician; from $10 (₹400)/month, yearly
- Unattended Access
- Per 25 computers; from $10 (₹400)/month, yearly
- Free plan
- 1 technician, 5 unattended computers
- Concurrency
- 2, 4 or 6 sessions per technician by edition
- Platforms
- Windows, Mac, Linux, Raspberry Pi; mobile on Pro+
- Security
- TLS 1.2/1.3, 256-bit AES, 2FA on every plan
- India
- Data in the Zoho data centre picked at sign-up
- Trial
- 15 days, no credit card
- In India via
- TechBag — INR/GST, sizing and support
Understand remote support software before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is remote support software?
A way to see and control a user’s computer from anywhere — so a technician fixes it without walking over.
Desk visits and borrowed tools vs one remote support product — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Desk visits and borrowed tools | Zoho Assist |
|---|---|---|
| Reaching the user | Desk visits and phone walkthroughs | An invite link, SMS or session ID |
| After-hours fixes | Wait for someone to be at the PC | Unattended agents with wake-on-LAN |
| Proof of what was done | A line in a ticket, if that | Recordings and session audit on higher tiers |
| Who may connect | Shared passwords to remote tools | Roles, IP restriction and MFA via Secure Connect |
| The price | Free tools no one licensed properly | Published INR list, per technician or per 25 PCs |
| What it is NOT | — | Not an RMM — no patching or monitoring suite |
The cheapest test is the 15-day trial: open the account on Zoho's India data centre, enrol one branch's PCs, and see what it replaces.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Console
Technicians work from a web viewer, a native desktop viewer or the iOS and Android apps, starting sessions, sending invitations and opening the in-session diagnostic tools.
Customer
The customer joins from an email, SMS or link invitation, types a session ID into a web form, or raises a request from the Quick Support plugin on their desktop.
Agent
An agent on Windows, Mac, Linux or Raspberry Pi keeps a machine reachable with nobody present, grouped for permissions and deployed in bulk by script or distributor.
Data centre
Customer data, session details, logs and encrypted recordings are managed in the Zoho data centre chosen at sign-up; Zoho lists Mumbai and Chennai among its sites.
A technician console and an unattended agent — joined through Zoho’s cloud, with records in the data centre you pick.
Nine capabilities. Connect, fix, govern.
Zoho Assist lets a technician see and fix a computer from anywhere, whether or not anyone is sitting at it.
Ad-hoc sessions from a link
Invite a customer by email, SMS or link, or let them enter a session ID in a web form; each Remote Support technician runs unlimited ad-hoc sessions.
Always-on access to enrolled PCs
Agents on Windows, Mac, Linux and Raspberry Pi, pushed by start-up script or distributor, with wake-on-LAN and computer groups for fleets.
Phones, tablets and Android TV
ChromeOS, iOS, Android and IoT devices need a Professional or higher edition; since September 2026 an Android TV can join using its remote’s D-pad.
Diagnostic tools inside the session
Task Manager, Command Prompt, Registry Editor, Device Manager and Event Viewer open in-session, with Mac and Linux tools added through 2025–26.
A shared script repository
Admins keep scripts in one place and run them on remote devices mid-session; remote script execution needs Remote Support Enterprise or Unattended Professional.
Session Highlights and MCP
Session Highlights (August 2026) summarises and tags each finished session; the Zoho Assist MCP integration (April 2026) lets an AI agent start sessions.
Secure Connect for unattended
With Secure Connect on, a technician must pass multi-factor authentication before reaching any unattended device; it arrived in June 2026 on Unattended Professional.
Recording and session audit
Session recording, session audit and scheduled reports come with Remote Support Enterprise and Unattended Professional; extra storage is $4 a month per 5 GB.
Roles, departments and consent
Organisation roles and IP-based restriction on every plan, departments higher up, and prompts before a technician joins, blanks a screen or prints.
Watch Zoho Assist in action
A product overview, enrolling machines for unattended access, Secure Connect MFA, and the Session Highlights summaries added in 2026.
Access & Troubleshoot Any Device Remotely with Zoho Assist - Overview
The product end to end.
Free Training: Explore Zoho Assist In-depth - In Focus: Unattended Access
Enrolling and deploying agents.
How to Set Up Secure Connect for Unattended Access in Zoho Assist
MFA before any unattended session.
What Is Session Highlights in Zoho Assist? Auto Session Summaries & Analytics
Automatic session summaries.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Support calls pile up faster than technicians can walk. Zoho Assist brings every screen to the desk.
Here’s what genuinely sets it apart — and exactly where it stops.
Two prices for two different jobs
Zoho keeps the two licences apart. Remote Support is bought per technician, for help-desk sessions to any computer; Unattended Access is bought per 25 computers, with unlimited technicians reaching those enrolled machines. A team doing both buys both, sized to its own mix.
A published price list in rupees
Zoho lists INR prices beside USD: Remote Support Standard ₹480 a month, or ₹400 billed yearly; Professional ₹720 or ₹600; Enterprise ₹1,120 or ₹960. Unattended Access runs ₹480/₹400 and ₹720/₹600 per 25 computers. Zoho calls it pay-as-you-go — change or cancel any time.
Records stored in the data centre you choose
Zoho’s help page says all customer data, session details and logs are managed in the Zoho data centre selected at sign-up. Zoho lists India among its regions, with Mumbai as primary and Chennai as secondary site. Pick India when the account is created — it is set then.
Where it stops
Standard allows two concurrent sessions per technician. Recording, audit and diagnostics wait for Enterprise or Unattended Professional. There is no published self-hosted edition — Zoho asks you to contact it — 24x7 Enterprise Support is paid, and SSO is not on the plan comparison.
The numbers behind the platform
What your Zoho Assist rollout looks like
Split the work into two licences
Count technicians who take ad-hoc calls and computers you must reach unattended — that sets seats and 25-PC packs.
Pick India and the edition
Create the account on Zoho’s India data centre, then choose Standard, Professional or Enterprise by the concurrency you need.
Trial with one desk and one site
Run the 15-day trial with a single help-desk shift and one branch’s PCs enrolled, and log sessions, drops and fixes.
Push agents and switch on controls
Deploy agents by script or distributor, group computers, turn on 2FA and Secure Connect, and connect your helpdesk.
Retire the ad-hoc tools
Move every technician onto Assist, confirm recordings and reports land where audit needs them, then remove the old tools.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We bought four technician seats for the service desk and two Unattended packs for branch PCs. Keeping the licences apart kept the bill honest.”
“Standard’s two-session cap bit us in the first busy week. Moving the senior engineers to Professional fixed it for ₹200 more a head.”
“We picked the India data centre when we signed up, and that one decision answered most of the questions our auditors asked.”
“Customers type a session ID into a form on our site and land straight in the queue. No more reading codes over the phone.”
“Recording is Enterprise-only for attended sessions. We learnt that after the trial, so budget for the top tier if you need proof.”
“Secure Connect means nobody touches a plant-floor PC without MFA. It closed the gap our old shared-password setup left open.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Two licences, INR list, India data centre.
India Data Options × Price Transparency
The grid nobody publishes — where your session data can live, India included, vs how openly and flexibly the product is priced.
India DC at sign-up; USD and INR list, monthly or yearly.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Zoho Assist vs the remote support field
Against TeamViewer Remote, AnyDesk, Splashtop SOS, ConnectWise ScreenConnect and LogMeIn Rescue — on deployment, devices, price, limits, security and India.
| Dimension | Zoho Assist | TeamViewer Remote | AnyDesk | Splashtop SOS | ConnectWise ScreenConnect | LogMeIn Rescue |
|---|---|---|---|---|---|---|
| What it is | Support + unattended | Remote access + support | Remote desktop tiers | On-demand support | MSP support + access | Enterprise support desk |
| Deployment | Cloud; self-host on ask | Cloud; Tensor for large | Cloud or on-premises | Cloud service | Cloud or on-premise | SaaS only |
| Devices covered | Desktop, Pi; mobile Pro+ | Mobile-to-mobile add-on | Desktop, mobile, Pi | Desktop; mobile attended | Mobile from Standard | Desktop, mobile, vPro |
| Pricing model | Per tech or per 25 PCs | Per licence, annual only | Per tier, per account | Per concurrent tech | Per concurrent tech | Quote only |
| Published entry price | $10 (₹400)/month | Set by region | Not captured | $259/year per tech | $30/month One plan | No list price |
| Included vs add-on | Storage, VoIP paid | Five paid add-ons | Connections sold extra | Recording, ITSM in | Depth rises by plan | Not published |
| Scale and limits | 2, 4 or 6 sessions | Business: 3 sessions | 100 to 1,000 devices | 10 or 300 per licence | Up to 10 per tech | Not published |
| Security depth | 2FA, MFA, IP rules | 2FA, recording on Corp | 2FA for unattended | Recording; SSO on Ent | 2FA, SSO on all plans | Mandatory SSO, MFA |
| Integrations | Desk, Zendesk, Jira | ServiceNow, Jira, Teams | Directory and MDM | PSA and ITSM | PSA, Automate, helpdesks | ServiceNow, Salesforce |
| Governance and SSO | SSO not listed | AD Connector | SSO on Ultimate-Cloud | SSO on Enterprise only | SAML, LDAP, OAuth | SSO mandatory |
| India storage region | India DC at sign-up | US option only | Self-host on Ultimate | Global, EU, OC stacks | Self-host in India | Not published |
| Support | 24x7 support is paid | Premium support via SLA | Published SLA | Not on price page | Premium on Enterprise | Terms with the quote |
| Lock-in and exit | Cancel any time | 28-day notice | Yearly subscription | Yearly only | Monthly or self-host | Subscription SaaS |
| Best fit | Price-led Indian teams | Broad platform buyers | Self-hosted estates | Concurrent-tech desks | MSPs on ConnectWise | Large regulated desks |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Zoho Assist if…
- ✓You want a published INR price list and the option to pay monthly
- ✓Your records should sit in Zoho’s India data centre, chosen at sign-up
- ✓You already run Zoho Desk or another helpdesk Assist connects to
Compare alternatives if…
- ✓Sessions must stay inside your own network — weigh AnyDesk Ultimate on-premises or ScreenConnect On-Premise
- ✓You need mandatory SSO across a large regulated desk — look at LogMeIn Rescue
- ✓You license by concurrent technician with computers bundled per seat — see Splashtop SOS
Do not expect…
- ✓Session recording on Remote Support Standard or Professional — it starts at Enterprise
- ✓A published self-hosted edition — Zoho handles on-premises requests by contact only
- ✓Patching and monitoring — Assist is remote support, not an RMM
Zoho Assist is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What do desk visits and phone walkthroughs cost you?
Drag the sliders (computers you support; technician-hour cost). Estimates model technician time spent on desk visits, phone walkthroughs and waiting for users at an assumed 1.5 hours per computer a year, with 70% of it removed by remote sessions and unattended access. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published: Zoho lists Zoho Assist in USD and INR, monthly or yearly. Remote Support, per technician a month — Standard $12 (₹480), or $10 (₹400) billed yearly; Professional $18 (₹720) or $15 (₹600); Enterprise $28 (₹1,120) or $24 (₹960). Unattended Access, per 25 computers a month — Standard $12 (₹480) or $10 (₹400); Professional $18 (₹720) or $15 (₹600). A free plan and a 15-day trial exist; teams of 10+ technicians can ask for concurrent pricing. TechBag sizes the seats and PC packs first, then quotes in INR with GST.
Remote Support
Best for help desks taking ad-hoc calls
- From ₹400 ($10)/technician/month, billed yearly
- 2, 4 or 6 concurrent sessions by edition
- Recording and audit on Enterprise only
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Unattended Access
Best for fleets of managed PCs and servers
- From ₹400 ($10)/month per 25 computers, yearly
- Unlimited technicians on enrolled machines
- Recording and Secure Connect MFA on Professional
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many technicians take ad-hoc sessions, and how many computers need unattended access? Each is bought separately.
Will a technician run more than two sessions at once? Standard allows 2, Professional 4 and Enterprise 6.
Is the account being created on Zoho’s India data centre? It is chosen at sign-up, so decide before anyone registers.
Do you need attended sessions recorded for audit? That needs Remote Support Enterprise, plus storage beyond the base.
Do you support phones, tablets or ChromeOS? They need Professional or higher on either licence.
Is single sign-on a requirement? It is not on the plan comparison — get Zoho’s answer in writing.
Do you need 24x7 help? Enterprise Support is a paid add-on on every plan, not included.
Must sessions stay on your own servers? Zoho publishes no on-premises edition — raise it with Zoho first.
Questions buyers ask
Ready to evaluate Zoho Assist?
Count your technicians and the computers you reach unattended first, or let a TechBag advisor scope a trial that puts one desk and one site on Zoho Assist.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.