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Addigy MDM
A Mac hangs while its user waits on the phone. You shouldn’t have to wait for its next check-in — Addigy MDM manages Macs, iPhones, iPads and Apple TVs through Apple’s MDM and DDM channels plus an always-on agent, so a live terminal or remote session reaches a Mac now — and MSPs keep every client in its own tenant.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Addigy platform family
This page covers Addigy MDM — the Apple device management product, with the Intelligence Suite tier, Identity and Addigy Assist folded in. The rest:
Quick facts
30-second orientation- Product
- Apple-only MDM, DDM and agent-based remote management in one multi-tenant console
- Maker
- Addigy, Inc. of Florida, USA — privately held, PSG Equity invested in 2022; led by Jason Tober
- Devices
- macOS, iOS, iPadOS and tvOS; Addigy states it does not support Android or Windows
- Price
- From $8.25 per Mac per month (pricing FAQ); plan cards say Request Custom Pricing
- Mobile seats
- iPhone, iPad and Apple TV are an add-on at a per-device rate Addigy does not publish
- Trial
- Fourteen days of the whole platform, card-free; no free tier exists after it
- Updates
- DDM-enforced updates from macOS 14, iOS 17 and iPadOS 17 upward, with deadlines and blackouts
- Assurance
- SOC 2 Type 2 plus a SOC 3 report; no ISO 27001; a BAA is signed, yet HIPAA compliance is not claimed
- India
- No India office, partner or data region; hosting on GCP, AWS and MongoDB Atlas, US-listed
- In India via
- TechBag — fleet count, Mac-versus-mobile seat split, USD quote converted to INR with GST
Understand agent-backed Apple MDM before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is an agent-backed Apple MDM?
Apple’s MDM channel handles profiles and enrolment; a resident agent adds live access between check-ins.
Check-in-only MDM and a console per client vs Addigy MDM — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Check-in-only MDM, a console per client | Addigy MDM |
|---|---|---|
| Reaching a stuck Mac | Wait for the next MDM check-in, then retry | Agent connection opens a live terminal at once |
| New-hire laptop | Imaged and configured on a desk by IT | ADE plus Assist from the box at home |
| OS update compliance | Reminder emails that users postpone | DDM deadline, weekday rules and blackouts |
| Many client fleets | A separate console login per client | One dashboard, data isolated per tenant |
| Mac sign-in | Local accounts drifting from the directory | IdP login window with password sync |
| What it is NOT | — | A Windows or Android MDM, or an on-prem server |
The cheapest test is the free trial: enrol five spare Apple devices through ADE, fix one over the live terminal, and set one DDM update deadline.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Agent
A resident agent on each Mac holds a standing connection, so inventory, scripts, the live terminal and remote-in sessions act at once instead of at the next MDM check-in.
MDM + DDM
Profiles, supervision and ADE run through Apple’s MDM protocol, while declarative management enforces OS update deadlines for Macs from macOS 14 and for iPhones and iPads from version 17.
Tenants
One SaaS console with data isolated per client organisation and SSO sign-in; it is cloud-native only, with no on-premises edition and no customer-selectable region.
Hosting
Addigy’s subprocessor list names Google Cloud, Amazon Web Services and MongoDB Atlas, each holding IP, device name and device data, all with US company locations.
Apple’s MDM and DDM for policy, a resident agent for live access — client tenants isolated in one US-hosted cloud.
Nine capabilities. Enrol, operate, assure.
Addigy MDM pairs Apple’s management channels with a resident agent, so an Apple fleet can be acted on live.
Zero-touch from the box
Native Apple Business Manager and School Manager links enrol Macs, iPhones, iPads and Apple TVs through ADE at first power-on.
Cloud login at the Mac
Identity, in every plan, brings an Okta, Entra ID or Google Workspace login window, password sync, offline login and SCIM sync.
A guided first boot
Addigy Assist, a native Swift app, takes over after ADE to walk a new Mac to work-ready, caching downloads on the local network.
Act on a Mac right now
Because the agent stays connected, live terminal, remote-in and inventory refresh happen in real time rather than on a polling cycle.
OS updates on a deadline
Declarative updates set an enforcement date and time, permitted weekdays and blackout periods for macOS 14+ and iOS 17+ fleets.
Every client, one console
MSPs keep each client organisation’s data isolated while working from a single dashboard, signed into once through SSO.
Ready-made Mac installers
The Prebuilt App catalogue, launched in July 2025, saves admins from packaging common Mac software one title at a time.
Compliance baselines
CIS, NIST, CMMC and DISA STIG checks come with the Intelligence tier; March 2026 added UK Cyber Essentials, NIS2 and the EU CRA.
Intelligence, gated by RBAC
AI Script Assist, plain-language reports and an MCP server with 240+ tools, every action passing an approval gate and role checks.
Watch Addigy MDM in action
Addigy Assist taking a Mac from the box to work-ready (2025), Apple system updates (2023), the policy model (2022) and Automated Device Enrollment (2022). All from Addigy’s official channel.
From Unboxing to Work-Ready in Minutes | Addigy Assist in Action
Addigy Assist taking a new Mac from the box through ADE to a configured, signed-in desktop.
Simplify Apple System Updates Down to a Single Checkbox with Addigy
How Addigy schedules and enforces macOS and iOS updates; DDM enforcement reached general availability in 2024.
Addigy Policies Overview
The policy model that decides which profiles, apps and scripts each group of devices receives.
Automated Device Enrollment Overview
Linking Apple Business Manager so that company-bought Apple devices enrol themselves on first boot.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most Apple MDMs act when a device next checks in. Addigy keeps an agent connected, so you act now.
Here’s what genuinely sets it apart — and exactly where it stops.
Reach a Mac this minute, not on its next poll
Most Apple MDMs wait for a device to poll Apple’s push service before anything happens. Addigy keeps a resident agent beside the profile, which it calls real-time rather than polling-based: a live terminal or remote-in session opens while the user is still on the call.
Built only for Apple, all the way down
Addigy is Apple-only by design. ADE covers Mac, iPhone, iPad and Apple TV; DDM enforces update deadlines with weekday rules and blackout windows; Platform SSO runs for Entra and Okta. Supervised devices can use Single App Mode, which TechBag does not grade as kiosk management.
Designed around the MSP running many clients
Each client organisation is a tenant with its own isolated data inside a single console, and 39 listed integrations include Autotask, ConnectWise Manage, HaloPSA and IT Glue. MSP rates sit below direct ones but are quoted, not printed.
Where it stops
Windows PCs and Android phones need a second tool. Only the Mac price is public, so an iPad-heavy estate needs a quote. It is cloud-only on US-listed hosts with no India region, support keeps US and EU hours, ISO 27001 is missing, and Addigy’s own trust portal declines to call it HIPAA compliant today.
The numbers behind the platform
What your Addigy MDM rollout looks like
Count Macs against mobile seats
List Macs, iPhones, iPads and Apple TVs separately, since only the Mac rate is published and mobile is a quoted add-on.
Start the no-card trial
Open the 14-day trial, link Apple Business Manager, and enrol a handful of spare Macs and iPads through ADE.
Test the live tools and DDM
Fix a test Mac over the live terminal, then set a DDM update deadline with a blackout window and watch it land.
Wire identity and the PSA
Connect Okta, Entra ID or Google for the login window, then link Autotask, ConnectWise or HaloPSA for tickets.
Migrate in waves, by client
Move one client tenant or department at a time from the old MDM, and budget for Addigy’s quoted migration service.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“A designer’s Mac froze mid-render; I opened Addigy’s live terminal, killed the hung process and she never had to restart.”
“We look after nineteen client offices. Each sits in its own tenant, yet I review all their patch status from one screen.”
“Setting a DDM deadline with a Friday blackout ended the update nagging. Laptops patched overnight on the chosen weekdays.”
“New hires open the box at home and Assist walks them through sign-in with Okta. We stopped pre-staging laptops in the office.”
“Our Windows desktops still live in another tool, so we run two consoles. Fine for us, but plan for it if your estate is mixed.”
“Budgeting Macs was easy from the FAQ figure, but our iPads needed a quote, and waiting on it delayed sign-off by a week.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the UEM & MDM market — tap any vendor to see why it sits where it does.
TechBag UEM & MDM Grid
Execution strength vs product vision — the classic market map, minus the paywall.
From $8.25 per Mac a month; Apple-only, MSP-first.
Live Access & Tenancy × Apple Depth
The grid nobody publishes — how live and MSP-ready the console is vs how deep its Apple management goes.
Live agent on every Mac; isolated client tenants.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Addigy MDM vs the Apple and UEM field
Against Jamf Pro, Jamf Now, Microsoft Intune, Hexnode UEM and NinjaOne MDM — on devices, DDM, price, minimums, security, tenancy, integrations, support and India.
| Dimension | Addigy MDM | Jamf Pro | Jamf Now | Microsoft Intune | Hexnode UEM | NinjaOne MDM |
|---|---|---|---|---|---|---|
| What it is | Apple MDM + live agent | Apple enterprise MDM | Small-team Apple MDM | Microsoft cloud UEM | Multi-OS UEM, kiosk-led | Mobile add-on to RMM |
| Deployment | SaaS only, agent + MDM | Jamf-hosted cloud | Cloud, set up in an hour | Microsoft cloud only | SaaS in 3 regions | Inside NinjaOne SaaS |
| Devices and DDM | 4 Apple OSes, DDM | Every Apple OS, DDM | Apple basics, no DDM | 5 OS families | 6 OSes, DDM partial | Phones and tablets |
| Pricing model | Per device, monthly | Per device, annual | Per device, monthly | Per user, or bundled | Per device, tiered | Add-on per device |
| Published entry price | From $8.25/Mac/month | $12.50 per Mac | From $4/device/month | $8/user/month | $2.20/device/month | Quoted on top |
| Included vs add-on | Mobile seats extra | Identity, EDR sold apart | Basics only | Plan 2 and Suite extra | Tier sets the depth | RMM seat required |
| Minimums and scale | No stated device floor | 25-device minimum | 3 free; ~50 devices | No free tier | 15-device minimum | Volume-banded |
| Security and compliance | Benchmarks in a tier | Protect, ETP attach | Escrow, lock, wipe | Defender + Entra CA | Tier-gated controls | Lock, wipe, passcode |
| Identity and tenancy | IdP login + tenants | Enterprise-first | One small team | Entra-native; Lighthouse | MSP-friendly tenancy | MSP tenancy native |
| Integrations | 39 listed, PSA-heavy | Marketplace, Nation | ABM and VPP apps | Microsoft stack | Broad catalogue | The NinjaOne platform |
| India storage region | No region; US-listed | Not India-resident | Not India-resident | India geo on offer | US, EU or UAE | Not India-resident |
| Support | US team, EU hours added | Day-zero OS support | Self-serve by design | Paid plan for speed | Support often praised | Onboarding included |
| Lock-in and exit | Agent to remove | Deep config to rebuild | Light to leave | Tied to Entra | Standard re-enrol | Leaves with the RMM |
| Best fit | Apple MSPs, lean IT | Large Apple estates | Tiny Apple offices | Windows-heavy M365 | Low-cost mixed fleets | Existing NinjaOne users |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Addigy MDM if…
- ✓Your fleet is Apple-only and you want to open a live terminal or remote session on a Mac without waiting for it to check in
- ✓You are an MSP looking after many client Apple fleets and want each one isolated inside a single console
- ✓A published per-Mac starting price, monthly billing and a 14-day no-card trial matter to how you buy
Compare alternatives if…
- ✓Windows PCs or Android phones share the estate — Intune and Hexnode UEM manage all of them in one place
- ✓You want the deepest Apple scripting and the biggest admin community — Jamf Pro is the guide’s depth benchmark
- ✓Your computers already sit in NinjaOne — its MDM module adds phones without a second vendor
Do not expect…
- ✓Windows or Android device management, or an on-premises server
- ✓A published iPhone, iPad or MSP rate, or device storage inside India
- ✓An ISO 27001 certificate or a claim of HIPAA compliance — Addigy offers a BAA instead
Addigy MDM is one of 28 UEM & MDM products TechBag carries. The UEM & MDM guide narrows them to a shortlist and shows the reasoning. →
What does hands-on Apple admin cost you?
Drag the sliders (Apple devices you manage; IT-hour cost). Estimates model admin time spent hand-configuring new Apple devices, chasing OS updates and waiting on check-ins to fix stuck Macs, at an assumed 1.5 hours per device a year, with 70% of it removed by ADE enrolment, DDM deadlines and live agent access. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
The only public figure sits in Addigy’s pricing FAQ — a $8.25 per Mac per month starting point — while the plan cards on that page read Request Custom Pricing. iPhone, iPad and Apple TV seats are an add-on at a separate per-device rate Addigy does not publish, MSP rates are lower and quoted, and no minimum device count is listed. Billing is per device per month with no multi-year contract required, though multi-year plans lock in a lower rate. A 14-day trial needs no credit card. Security Suite starts at $16 per Mac per month. TechBag splits your Mac and mobile seats first, then quotes in INR with GST.
Addigy MDM
Best for Apple fleets that need live control
- From $8.25 per Mac per month
- iPhone, iPad, Apple TV: quoted add-on
- 14-day trial, no credit card
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Intelligence Suite tier
Best for teams adding AI and benchmarks
- No extra cost through 31 October 2026
- Then a paid tier, custom-priced per device
- AI Script Assist, MCP with 240+ tools
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Is every device Apple? Windows PCs and Android phones need another tool, as Addigy manages neither.
How many seats are iPhone, iPad or Apple TV? Their add-on rate is unpublished, so get it quoted in writing.
Are Macs on macOS 14 and iPhones on iOS 17 or later? Older devices fall back to MDM-only updates.
Were devices bought through Apple Business Manager channels? ADE zero-touch depends on it, not on Addigy.
Can your DPDP review accept device data with US-located subprocessors (GCP, AWS, MongoDB Atlas) and no region choice?
Do auditors need ISO 27001 or HIPAA compliance? Addigy’s reports are SOC 2 Type 2 and SOC 3, with a BAA on request.
Will US and EU support hours suit Indian working time, or should a partner cover first-line tickets?
Will you use the AI tier after 31 October 2026, when its free period ends? Price it before renewal.
Questions buyers ask
Ready to evaluate Addigy MDM?
Split your Macs from your iPhones, iPads and Apple TVs first, or let a TechBag advisor run the 14-day trial with you and get the mobile add-on rate quoted in writing.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.