- BFSIBanking, Financial Services & Insurance
- HealthcareComing soon
- ManufacturingComing soon
- Retail & E-CommerceComing soon
Ivanti Neurons for ITSM
Know what will break before you change it. Change impact is a configuration question —Cloud, on-premises or hybrid — the most deployment-flexible platform we carry, with configuration management in every package. One thing up front: no India data region for ITSM.
Buy through TechBag
Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The SailPoint platform family
This page covers Ivanti Neurons for ITSM — the platform. The rest of the family:
Quick facts
30-second orientation- Product
- Ivanti Neurons for ITSM — the platform
- Deployment
- Cloud, ON-PREMISES or hybrid — 2026 on-prem docs
- PinkVERIFY
- 14 areas — configuration AND asset management
- ⚠️ India data
- NO India region — US, Australia, Germany
- India offices
- Bengaluru, Hyderabad, Chennai, Mumbai — support, not residency
- Gartner MQ 2026
- Among the 16 evaluated — quadrant not claimed
- Pricing
- Quote-only — no published rate card
- CEO
- Dennis Kozak — effective 1 January 2025
- ⚠️ Security
- Connect Secure/VPN CVEs — not this product, but expect the question
- In India via
- TechBag — scoping, licensing, local support, GST
Understand enterprise ITSM before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is Ivanti Neurons for ITSM?
An enterprise ITSM platform with configuration management in every package, listed in the PinkVERIFY registry for 14 areas across ITSM and ITAM together.
A SaaS-only service desk vs one you can deploy where you must — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Without a configuration model | Ivanti Neurons for ITSM (SailPoint) |
|---|---|---|
| Deployment | SaaS or nothing | Cloud, on-premises or hybrid |
| Configuration data | A separate asset spreadsheet | In the platform, certified alongside ITSM |
| Change impact | Judgement | Read from the CI Map |
| Where data sits | Assumed | US, Australia or Germany — stated, and not India |
| Vendor risk | Discovered in security review | Raised up front and scoped accurately |
Free 15-minute call · no obligation
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Service Management Core
Incident, problem, change, release, request, event, knowledge and service level management. The PinkVERIFY registry lists Ivanti for 14 areas across ITSM and ITAM as one certified toolset.
Configuration Management
Configuration management is a feature in ALL THREE packages, not an upsell. The CI Map lets change managers see which services a change might affect — the capability that makes change enablement more than a form.
Deployment Choice
Ivanti’s own product page states all three are supported, and the 2026 on-premises documentation set covers fresh installation, not just upgrades. In a category that has gone largely SaaS-only, this is why regulated estates shortlist Ivanti. Confirm new-customer on-prem availability at quote stage.
Analyst AI Assist
Ticket classification, summarisation and auto-translation for analysts, with a Self-Service AI Agent in the ESM package. Judge it on your own ticket corpus rather than the demo.
⚠️ The India position
Every Neurons for ITSM row in Ivanti’s subprocessor list shows those three countries. India appears in that document for the SECURITY products and for an engineering contractor. If a compliance answer depends on this, read the product column, not just the country column.
One telemetry fabric across endpoint, cloud, and network — threats correlated once, not chased console to console.
Twelve capabilities. Operate, model, assist.
Deployment flexibility and a single certified toolset for configuration and assets — which is what distinguishes portfolio, and paired with the human firewall.
Incident Management
Log, route, escalate and resolve against the configuration model.
Problem Management
Root cause and known error, linked to the CIs involved.
Change Enablement
Impact assessed from the CI Map before approval.
Request Fulfilment
Catalogue-driven requests with approvals and tasks.
Service Level Management
Targets, measurement and breach handling.
Knowledge Management
Articles for analysts and for self-service.
Configuration Management
The CMDB and CI relationships — in all three packages.
CI Map
Which services a change might affect, visualised.
Configuration Baseline
A known-good state to compare against, with variance reports.
Analyst AI Assist
Classification, summarisation and auto-translation.
Neurons Platform
The shared platform under ITSM, ITAM and discovery.
Self-Service Portal
The employee front door, with reporting behind it.
Where Ivanti Neurons for ITSM fits
The overview, getting started, and what to confirm before you sign.
Ivanti Neurons for ITSM Demo: AI-Powered IT Service Management
The platform demo, under its current name.
How AI Transforms ITSM Workflows
The agentic direction, published August 2026.
What’s New in Ivanti Neurons 2026.2 — ITSM, ITAM & LOB
The current release across the line.
The Power of Three: ITSM, ITAM and Discovery Together
Why Ivanti sells these three as one story.
Want a live, India-context walkthrough for your environment?
Book a guided demo →A ticket records what broke. The configuration model predicts it.
What genuinely sets it apart — and the two things we will not let you find out later.
Deployment flexibility is the genuine differentiator
Ivanti’s own product page states Neurons for ITSM is built on a multi-tenant platform designed for the cloud, but can be deployed in the cloud, ON-PREMISES or as a HYBRID combination. Backing that up rather than merely claiming it: a dedicated on-premises documentation set for 2026 covering system requirements, prerequisites, FRESH INSTALLATION, Redis setup, licence management, upgrades and performance tuning. Fresh-install documentation is the tell that on-premises is a real path rather than a legacy one. The caveat we will not skip: Ivanti does not state publicly whether on-premises is sold to NEW customers, so settle that at quote stage.
There is NO India data region for ITSM — and here is why that gets misread
India genuinely appears in Ivanti’s subprocessor list, so a buyer skim-reading it will conclude the opposite of the truth. It appears on the AWS row for Ivanti’s VULNERABILITY and SECURITY products, and on the row for EPAM Systems, an engineering contractor — personnel access, not data hosting. Every row for Neurons for ITSM lists the United States, Australia and Germany. Ivanti’s four India offices are real and worth having for support, but they are an office fact, not a residency fact. If your obligation names India storage, we will point you at BMC Helix instead and say why.
Configuration AND asset management, certified as one toolset
The PinkVERIFY registry lists Ivanti as ‘ITSM and ITAM v2025.4’ across 14 areas, holding both configuration management and IT asset management. Only two vendors on our ITSM list hold both. Read it correctly though: PinkVERIFY stopped being an ITIL 4 certification when PeopleCert ended its relationship with Pink Elephant in May 2023, and the registry publishes no expiry dates, so currency is not verifiable. ‘Listed in the PinkVERIFY registry for 14 areas’ is the honest claim; ‘currently ITIL 4 certified’ is not.
The security record, stated in full rather than either half
Ivanti products have been repeatedly exploited by state-linked threat actors — CVE-2023-46805, CVE-2024-21887, CVE-2025-0282, CVE-2025-22457, with CISA advisory AA25-022A and Google/Mandiant reporting. Two things are true together. Those vulnerabilities hit CONNECT SECURE and VPN appliances, not Neurons for ITSM, so treating them as defects in this product would be inaccurate and we will say so in your security review. And your security review will still ask, because reviews assess vendors rather than SKUs. Bring the scope distinction to that meeting rather than being asked for it.
The numbers behind the platform
What your Ivanti Neurons for ITSM evaluation looks like
Settle the India question first
If your obligation names India data storage, this platform does not meet it and no amount of evaluation will change that. Read Ivanti’s subprocessor list by PRODUCT column, not country column.
Cloud, on-premises or hybrid
All three are supported and the 2026 on-prem docs include fresh installation. Confirm new-customer on-prem availability in writing, because Ivanti does not state it publicly.
Pick ITSM, ESM or AEM
Three packages today. ‘Enterprise Premium’ no longer exists — that URL redirects. Buy ESM only if service management genuinely spreads past IT.
Pre-empt the security conversation
Bring the CISA advisory and the scope distinction — Connect Secure and VPN, not ITSM — to your security review rather than waiting to be asked.
Get discovery entitlement in writing
Asset Discovery is a line item in all three packages, and Ivanti publishes no entitlement matrix. Get the exact scope stated rather than inferred.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“On-premises was the requirement. Very few current platforms still do it properly.”
“We nearly recorded India residency from the subprocessor list. Read the product column.”
“The security questions came up in review, as expected. Scoping them to the VPN products settled it.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the ITSM platform market — tap any vendor to see why it sits where it does.
TechBag ITSM Platform Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Cloud, on-prem or hybrid. No India region for ITSM.
Detection × Portfolio Integration
The grid nobody publishes — platform capability vs how much of it you get without buying a second SKU.
Configuration and asset management certified together.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Ivanti Neurons for ITSM vs the ITSM platforms we carry
BMC Helix, ServiceNow, Freshservice and ManageEngine — honest lanes. The single fact that most often decides between Ivanti and BMC is India data storage: BMC documents a Mumbai region, Ivanti has none for ITSM.
| Dimension | Ivanti Neurons | BMC Helix | ServiceNow | Freshservice | ManageEngine SDP |
|---|---|---|---|---|---|
| Deployment flexibility | Cloud, on-premises OR hybrid — 2026 on-prem docs | SaaS or current containerised on-prem | SaaS only | SaaS only | On-prem or cloud |
| India data storage | NO India region for ITSM — US, Australia, Germany | OCI Mumbai, backups Hyderabad — documented | None documented | India-built, India hosting available | India-built, on-prem or India cloud |
| Config + asset certified together | PinkVERIFY 14 areas, holds CON AND AM | PinkVERIFY 18 areas, holds CON AND AM | Deep, but not in this registry | Lighter configuration depth | Present |
| Discovery in the package | Asset Discovery a line item in all three packages | SEPARATE SKU from $50,000 | Separately licensed | Included at higher tiers | Included |
| Published pricing | Quote-only, no rate card | Quote-only | Quote-only | Published per-agent tiers | Published tiers |
| Vendor security history in review | Connect Secure/VPN CVEs — not ITSM, but expect the question | Ownership carve-out is the live question instead | Not a live concern | Not a live concern | Not a live concern |
Which cybersecurity approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Ivanti Neurons for ITSM if…
- ✓You need on-premises or hybrid deployment and want a platform where that is current rather than legacy
- ✓You want configuration and asset management from one certified toolset
- ✓You already run Ivanti endpoint management and want service management on the same platform
- ✓AND you do NOT have an obligation naming India data storage
BMC Helix if…
- ✓Your obligation names India data storage. BMC documents an OCI Mumbai region with Hyderabad backups; Ivanti has no India region for ITSM. That single constraint decides it
Freshservice or ManageEngine if…
- ✓You want a working service desk in weeks rather than months, or published pricing you can budget against today. Both are India-built and TechBag sells both
Ivanti Neurons for ITSM is one of 14 itsm & service desk products TechBag carries. The ITSM & Service Desk guide narrows them to a shortlist and shows the reasoning. →
What does an inaccurate configuration model cost you?
Drag the sliders (count IT staff; loaded hourly cost). Estimates assume time currently lost to assessing change impact by hand and reconciling asset data across systems. Illustrative — and note that a deployment constraint, not a feature gap, is what usually decides this shortlist.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
QUOTE-ONLY. Ivanti publishes no pricing for any package, and the third-party estimates in circulation contradict each other so badly ($25–59/user/YEAR vs $95/agent/MONTH) that they disqualify themselves.
Ivanti Neurons for ITSM
Best when deployment choice decides it
- QUOTE-ONLY — no published rate card
- Cloud, on-premises OR hybrid — all three supported
- Configuration management in every package
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
+ what to settle before signing
Best confirmed in writing
- No India data region for ITSM — confirm your obligation
- New-customer on-premises availability is not stated publicly
- Asset Discovery entitlement — no public entitlement matrix
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Does your obligation name India data storage? If so, this platform does not meet it for ITSM.
Has anyone checked Ivanti’s subprocessor list by PRODUCT rather than by country?
Cloud, on-premises or hybrid — and is new-customer on-prem availability confirmed in writing?
ITSM, ESM or AEM? Note ‘Enterprise Premium’ no longer exists as a tier.
Is the Asset Discovery entitlement stated explicitly? Ivanti publishes no entitlement matrix.
Is anyone claiming ‘current ITIL 4 certification’? PinkVERIFY is not that, and publishes no expiry dates.
Is anyone claiming Leader placement? That traces to the 2022 MQ — the 2026 quadrant is unverified.
Has the Connect Secure/VPN scope distinction been documented for your security review?
Questions buyers ask
Check the India question before you evaluate further
TechBag will read your obligation against Ivanti's actual subprocessor list rather than a sales claim — and if it names India storage, we will point you at BMC Helix and explain why.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.