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Spanning Backup
A user deletes a shared folder, or a deploy wipes a Salesforce layout. The recycle bin isn’t a backup — Spanning Backup copies Microsoft 365, Google Workspace and Salesforce to its own AWS storage every day, keeps every version with no retention limit, and lets users restore their own data — Salesforce metadata included.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Kaseya platform family
This page covers Spanning Backup — Kaseya’s SaaS backup for three suites, Salesforce among them, sold as one all-inclusive plan. The rest:
Quick facts
30-second orientation- Product
- Cloud-to-cloud protection for Salesforce, Google Workspace and Microsoft 365
- Maker
- Spanning Cloud Apps, founded 2010 in Austin; part of Kaseya since 2018
- Owner
- Kaseya, Miami; CEO Rania Succar since June 2025; Insight Partners majority
- Price
- Quote only; one all-inclusive plan, no tiers, with volume pricing
- Backups
- One automated daily backup, plus unlimited on-demand backups
- Retention
- Unlimited versions and no retention limit, inside the single plan
- Salesforce
- Records, 17 metadata types, attachments and Chatter; sandbox seeding included
- Security
- AES-256 at rest with per-object keys; SOC 2 Type II, ISO 27001, HIPAA
- India
- No India region; AWS in US, Canada, EU, UK, APAC (Australia), South Africa
- In India via
- TechBag — seat count per suite, region choice, quote with GST
Know what SaaS backup covers before you sign for it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is cloud-to-cloud backup?
A separate service copies your SaaS data every day to its own cloud, so a deletion or bad sync can be undone.
Recycle bins and native retention vs Spanning Backup — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Recycle bins and native retention | Spanning Backup |
|---|---|---|
| A file deleted last quarter | Gone once the recycle bin window closes | Restored from any daily or on-demand snapshot |
| A broken Salesforce deploy | Rebuild layouts and reports by hand | Restore 17 metadata types inside Salesforce |
| Who does the restore | IT, after a ticket and a wait | The user, through self-service restore |
| When someone leaves | Keep paying a full seat, or lose the mail | Move them to an Archived Licence |
| Testing in a sandbox | Copy data in with scripts | Seed the sandbox from the backup, no extra fee |
| What it is NOT | — | Hourly backup, an India region, or Entra ID backup |
Use the 14-day trial as the test: back up one tenant or org, restore a deleted file and a Salesforce layout, and time both.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Connect
An admin authorises Spanning against the Microsoft 365 tenant, Google domain or Salesforce org with OAuth 2.0; nothing is installed and no service-account password is stored.
Capture
After a first full backup, Spanning runs one automated incremental a day, and admins can add as many on-demand backups as they like, for example before a big import.
Store
Each backup is a point-in-time snapshot held in an isolated AWS virtual private cloud in the region picked at setup, encrypted with AES-256 and a unique key per object.
Restore
Admins search and restore items, folders or whole accounts to any snapshot; users can restore their own data, and the Salesforce app runs inside the Salesforce interface.
OAuth access and a daily snapshot on AWS — restored to any point by admins, by users, or inside Salesforce itself.
Nine capabilities. Back up, restore, govern.
Spanning Backup keeps an independent, daily copy of your SaaS data so any deletion, bad sync or broken deploy can be undone.
Mail, sites, files and Teams
Exchange Online mail, calendars and contacts, SharePoint sites and lists, OneDrive files and Microsoft Teams data.
Gmail, Drive and Shared Drives
Gmail, Google Drive including Shared Drives, Calendars and Contacts, backed up for every licensed user in the domain.
Records and metadata
Records, attachments, Chatter and 17 metadata types such as reports, layouts and permission sets, plus free sandbox seeding.
Any day, any snapshot
Every daily and on-demand backup stays available, so you can go back to the last good state and restore it to the tenant.
Into another account or org
Admins restore to the original user or a different one; for Salesforce, data and metadata can go from one org into another.
Users restore their own
Licensed users can bring back their own files, folders and mail, and Salesforce users their own record fields, without a ticket.
Archived licences for ex-staff
When a Microsoft 365 user is deleted, an Archived Licence keeps the old backups restorable and frees the standard seat.
Immutable audit log, alerts
An audit log that cannot be edited records who did what in the app, and admins are alerted when a backup fails.
Status in UniView and IT Glue
Backup status and tenant details flow to UniView and IT Glue, and proof of backup can be imported into Compliance Manager GRC.
Watch Spanning Backup in action
A Microsoft 365 overview and demos for Google Workspace and Salesforce, from Spanning’s official channel. Recorded in 2018–2020, when the suites were still called Office 365 and G Suite.
Simplify Office 365 Backup | Spanning Backup
A two-minute overview of Spanning for Microsoft 365, recorded when the suite was still called Office 365.
Spanning Backup for G Suite: Product Demo
A walk through backup and restore for Google Workspace, from the years it was branded G Suite.
Spanning Backup for Salesforce Demo
The Salesforce app inside the Salesforce interface: backups, restores and metadata, as shown in 2018.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Your SaaS provider promises uptime, not your files. Spanning keeps a copy outside the app.
Here’s what genuinely sets it apart — and exactly where it stops.
Three suites, and Salesforce done properly
One Spanning contract can protect Salesforce next to Microsoft 365 or Google Workspace. On Salesforce it backs up records and 17 metadata types, restores inside Salesforce or into another org, and seeds sandboxes free. Datto SaaS Protection, Kaseya’s other SaaS backup, does not cover Salesforce at all.
One plan, with nothing held back
Spanning sells a single plan with every feature: unlimited versions, no retention limit, unlimited on-demand backups and self-service restore. With no tiers or storage quota, the quote turns on seat count and volume. Spanning says it is priced 30% below rivals; that is its claim, not a published figure.
Restores that do not queue at the helpdesk
Users restore their own files, mail and Salesforce fields; admins restore to another user, roll an account back to a past snapshot, or park a leaver on an Archived Licence. For MSPs on Kaseya, backup status shows up in UniView and IT Glue next to everything else.
Where it stops
Automated backups run once a day; Datto SaaS Protection runs up to three. No region is in India, the nearest is Australia, and Kaseya’s help centre says the Microsoft 365 region cannot be changed once chosen. No Entra ID backup is listed, no price is printed, and the official video channel has been idle since 2021.
The numbers behind the platform
What your Spanning Backup rollout looks like
Count seats in each suite
List users per suite — Microsoft 365, Google and Salesforce — plus leavers whose data must be kept, and set retention.
Settle the region in writing
Agree which AWS region holds the copies, since none is in India, and record it; the Microsoft 365 choice is permanent.
Run the 14-day trial
Authorise one tenant or org by OAuth, let the first full backup finish, and note how long it takes and what it skips.
Restore the hard cases
Restore a deleted Teams file, a user’s mail to another account and a Salesforce layout, and time each against your RTO.
License, delegate, monitor
Buy seats and Archived Licences, switch on self-service restore, and route backup alerts into your PSA or IT Glue.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“A bad data loader job overwrote 4,000 opportunity owners. We restored the field from the morning snapshot inside Salesforce.”
“We run Google Workspace for staff and Microsoft 365 for one acquired unit. One Spanning contract covers both.”
“Sandbox seeding without buying another tool saved our release team a real line item this year.”
“Users restore their own OneDrive folders now, so those tickets have mostly stopped reaching us.”
“Archived licences kept leavers' old mailboxes restorable and freed their standard seats for new joiners.”
“One automated backup a day was not enough for our finance team; we now trigger on-demand runs at month-end.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the SaaS backup market — tap any vendor to see why it sits where it does.
TechBag SaaS Backup Grid
Execution strength vs product vision — the classic market map, minus the paywall.
One all-inclusive plan, quote only; Salesforce included.
Residency Choice × Restore Depth
The grid nobody publishes — whether the copy can be held in India or on your own storage, vs how deep and self-service the restore goes.
Cross-org Salesforce restore, self-service; no India region.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Spanning Backup vs the SaaS backup field
Against Druva SaaS Apps, AvePoint Cloud Backup, Datto SaaS Protection, Arcserve SaaS Backup and Veeam Data Cloud for Microsoft 365 — on apps, price, frequency, security, Entra ID, support and India.
| Dimension | Spanning Backup | Datto SaaS Protection | Druva SaaS Apps | Veeam Data Cloud for Microsoft 365 | AvePoint Cloud Backup | Arcserve SaaS Backup |
|---|---|---|---|---|---|---|
| What it is | Three-suite SaaS backup | Kaseya’s MSP SaaS backup | SaaS-native backup | Veeam-hosted M365 backup | Broad SaaS backup | Hosted multi-SaaS backup |
| Deployment | Hosted on AWS only | Kaseya cloud only | Druva’s AWS cloud | Veeam-run in Azure | Hosted or your storage | Arcserve-hosted only |
| Apps covered | M365, Google, Salesforce | M365 + Google only | M365, Google, Salesforce | Microsoft 365 only | Widest platform list | Ten apps incl. Jira |
| Pricing model | One plan, per user | Per licence via MSP | Per user, two plans | Per user, three plans | Users or data volume | Per user per connector |
| Published entry price | Not published | Not published | Not captured | $2.63–3.50/user/month | G-Cloud £1.50/month | $47.95/user/year |
| Included vs add-on | Everything in one plan | Defense and Entra extra | Identity plans apart | Entra ID in Advanced | Warranty is extra | Entra ID $18/user/year |
| Frequency and retention | Daily + on-demand | Up to 3 a day | Policy-set retention | 24 h RPO, or 10 min | Cadence not stated | Cadence not published |
| Security depth | AES-256, SOC 2 Type II | SOC 2; one site | Air gap plus MDDR | Immutable by default | Lock method unclear | 4 immutable copies |
| Integrations | UniView, IT Glue, GRC | Datto RMM, Autotask | Search, hold, eDiscovery | Veeam portal only | Elements for MSPs | Own console only |
| Entra ID and admin control | No Entra ID listed | Entra ID licensed apart | Via identity plans | Entra ID in Advanced | Entra ID covered | Entra ID as own seat |
| India storage region | No; nearest Australia | No Asian region | Mumbai (ap-south-1) | Central India | Only via your storage | No India region |
| Support and trial | 24/7 email; 14 days | Through your MSP | Trial; tiers unstated | 24/7, 1-hour Sev 1 | Tiers not published | Trial; terms unlisted |
| Lock-in and exit | Hosted; export items | Export before you go | Held by Druva | Copies sit with Veeam | Yours only if BYO | Ask about export |
| Best fit | M365/Google + Salesforce | Kaseya MSP clients | India-held three suites | Large M365 tenants | Widest SaaS estates | Many apps, list price |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Spanning Backup if…
- ✓Salesforce data and metadata need protecting alongside Microsoft 365 or Google Workspace, from one vendor and one plan
- ✓You want unlimited retention and every feature in the price, without picking a tier or watching a storage quota
- ✓Users should restore their own data, and your MSP already lives in UniView and IT Glue
Compare alternatives if…
- ✓Backups must be stored in India — Druva (Mumbai) and Veeam Data Cloud (Central India) offer an Indian region
- ✓You need more than one automated backup a day — Datto SaaS Protection runs three, Veeam Premium a 10-minute RPO
- ✓Entra ID, Dynamics 365 or Jira must be covered too — AvePoint and Arcserve SaaS Backup list them
Do not expect…
- ✓A published price, or an India storage region
- ✓Entra ID object backup, or copies written to storage you own
- ✓An analyst placement — none was found for Spanning
Spanning Backup is one of 20 saas backup products TechBag carries. The SaaS Backup guide narrows them to a shortlist and shows the reasoning. →
What does lost SaaS data cost you?
Drag the sliders (users you protect; staff-hour cost). Estimates model the IT and user time lost to recreating deleted files, chasing expired recycle bins and restoring by hand, taken as 1.5 hours per protected user each year, of which snapshot and self-service restore remove 70%. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote only. Spanning publishes no price: it sells one all-inclusive plan per user — every feature, unlimited versions and retention, sandbox seeding for Salesforce — with volume pricing and no tiers. Spanning says it is priced 30% below competitors; that is its own claim. Archived Licences for leavers are bought separately, and a 14-day free trial is offered. TechBag counts your seats per suite, then quotes with GST.
Spanning Backup plan
Best for active users in each suite
- One per-user plan, every feature included
- Daily backup, unlimited on-demand runs
- Quote only, with volume pricing
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Archived Licence
Best for leavers whose data must stay
- Keeps a deleted M365 user's backups restorable
- Frees the standard seat for someone else
- Bought separately; quote only
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Which suites hold your data — Microsoft 365, Google Workspace, Salesforce — and how many users in each?
Can backups sit outside India? Spanning has no India region; is Australia, the EU or the UK acceptable under DPDP?
Is one automated backup a day enough, or will teams need on-demand runs before month-end or big imports?
Do you need metadata restore, cross-org restore or sandbox seeding, and who in the CRM team will run them?
Who backs up Entra ID objects and policies? Spanning lists no Entra ID backup, so name the tool that will.
How many departed users must stay restorable, and does the quote price Archived Licences separately?
Does your MSP use UniView, IT Glue or Compliance Manager GRC, so backup status lands where they work?
Does the quote state the per-user rate, volume bands, term, renewal cap and any Dark Web Monitoring charge?
Questions buyers ask
Ready to evaluate Spanning Backup?
Count your seats in Microsoft 365, Google Workspace and Salesforce first, or ask a TechBag advisor whether storage outside India works for your data and to set up the trial.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.