Splashtop Remote Support
Remote Support is Splashtop’s unattended fleet-support software — IT teams and MSPs access, manage and support a fleet of endpoints anytime, without a user present. Monitoring, remote command, background tools and patch (via AEM); high-performance, secure, and far cheaper than TeamViewer.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Splashtop platform family
This page covers Remote Support — unattended fleet support. The rest of Splashtop:
Quick facts
30-second orientation- Product
- Remote Support — unattended fleet support
- Vendor
- Splashtop (founded 2006 · San Jose, CA)
- The category
- Unattended remote support & endpoint mgmt
- What it does
- Access & manage a fleet of endpoints, anytime
- Unattended
- No one needed at the other end
- For
- IT teams & MSPs (managed endpoints)
- Extras
- Monitoring, alerts, remote tools, patch (AEM)
- Licensing
- Per concurrent technician — 10 or 300 managed computers each
- Vs
- ConnectWise ScreenConnect, TeamViewer, N-able, Atera
- In India via
- TechBag — licensing, quotes, GST invoicing, support
Understand unattended remote support before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is Remote Support?
Splashtop’s unattended fleet support — IT teams & MSPs access, manage and support a fleet of managed endpoints anytime, without a user present.
Access-only, per-seat premiums vs unattended fleet support — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Unprotected / signature email | Remote Support (Splashtop) |
|---|---|---|
| Fleet access | Need user present each time | Unattended, anytime |
| Maintenance | Disrupts users / can't | After hours, in background |
| Management | Access only | Monitor, command, patch (AEM) |
| Onboarding endpoints | Per-machine setup | Silent mass deploy |
| Licensing | Per-seat / premiums | Per concurrent technician, endpoints bundled |
| Cost | TeamViewer premiums | Affordable per-endpoint |
| Access security | Ungoverned standing access | Roles, MFA, logged, compliant |
| The vendor | PE-owned / conglomerate | Independent specialist |
Remote Support is fast, per-concurrent-technician, secure unattended fleet support + management (add AEM for patching). Supporting users on demand instead? See SOS. TechBag advises honestly.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Deploy to the Fleet
Deploy the Splashtop agent silently and at scale across the computers you manage, yours or your clients’, so all are ready for unattended support.
Organise & Monitor
Group managed computers by client, department or type, and monitor their status, health and alerts across the whole fleet.
Access Unattended
Connect to any managed computer on demand with no one present, to support, fix or maintain it, including after hours or on unmanned machines.
Manage & Fix
Beyond remote control: remote commands and scripts, background file transfer, task manager, system inventory and, via Splashtop AEM, patch management.
Per-Technician & Secure
Licensed per concurrent technician, with 10 or 300 managed computers per licence. 256-bit AES, MFA, access controls and logging; SOC 2, HIPAA, GDPR.
Reach the machine, fix the problem, close the session — all from one technician console.
Twelve capabilities. Access, manage, secure.
Remote Support lets IT teams & MSPs manage a fleet of endpoints — unattended, anytime, with monitoring, command and patch — one of the remote-access & support products in the Splashtop portfolio.
Unattended Access to Managed Endpoints
Reach any managed computer anytime with no one at the other end, including after hours and on unmanned machines.
Silent, At-Scale Deployment
Deploys the agent silently across many computers via packages, scripts or RMM, so onboarding a fleet is fast.
Computer Grouping & Organisation
Groups computers by client, department, location or type, keeping large and multi-client fleets organised.
Monitoring & Proactive Alerts
Monitors endpoint status and alerts on issues such as offline machines, low disk space and events, so you act early.
Remote Command & Scripting
Runs commands and scripts on endpoints, often in the background, to fix issues or manage many machines at once.
Background Tools (File, Task, Registry)
File transfer, task manager, inventory, registry, event logs and services, all without taking over the user’s screen.
Patch Management via Splashtop AEM
Add Splashtop AEM for OS and third-party patching, policies, alerting and automated remediation across the fleet.
256-bit AES Encryption & MFA
256-bit AES encryption, TLS and technician MFA, so only authorised staff can reach endpoints unattended.
Granular Access Control & Roles
Roles and permissions scope which technicians reach which computers, so an MSP technician sees only assigned clients.
Session Logging & Compliance
Every access is logged as an audit trail, with SOC 2, HIPAA and GDPR compliance for regulated environments.
Concurrent-Technician Licensing
Each licence: one concurrent technician plus 10 or 300 managed computers, up to 1,200. Up to 10 users share a licence; beyond, Enterprise.
Affordable vs ScreenConnect & TeamViewer
Costs significantly less than TeamViewer while matching it on performance and fleet capability, with transparent pricing.
Watch Splashtop Remote Support in action
The overview, getting started, and the core workflows.
Demo: Splashtop Remote Support
Remote Support, demonstrated.
Splashtop for Remote Support: Product Demo
The Remote Support product, in depth.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Managing devices is the floor. Automating them is the win.
Here’s what genuinely sets Splashtop Remote Support apart.
Managing a fleet needs unattended access — anytime, no user needed
IT teams and MSPs maintain whole fleets, and much of that work happens with nobody at the machine: after-hours updates, servers, unmanned computers, proactive fixes, bulk tasks. Remote Support pre-deploys an agent so technicians can connect to any managed computer anytime, unattended.
More than access — lightweight endpoint management
Remote control alone is slow for fleet work. Remote Support adds monitoring and alerts, remote commands and scripts, and background tools (file transfer, task manager, inventory, event logs) that don’t interrupt users. Add Splashtop AEM for OS and third-party patching and automated remediation.
Concurrent-technician licensing, endpoints included — a bill you can model
Each licence covers one concurrent technician, shared by up to 10 users, plus 10 or 300 managed computers, up to 1,200; beyond that, Enterprise is quoted. SOS sessions reach any number of extra devices. Pricing is published, from $22 a month per technician, billed yearly. TechBag quotes in INR/GST.
Secure, governed, compliant unattended access
Unattended access is standing access to many machines, so a compromise could reach the whole fleet. Remote Support encrypts sessions with 256-bit AES and TLS, requires technician MFA, scopes each technician to specific computers or clients, logs every access, and is SOC 2, HIPAA and GDPR compliant.
Fast, affordable fleet support from an independent specialist
Remote Support pairs fast, responsive sessions with strong security and pricing significantly below TeamViewer, a common reason MSPs switch. It comes from an independent, privately held specialist, and pairs with SOS for attended support, AEM for patching, or Enterprise.
The honest scope
Remote Support gives IT teams and MSPs unattended fleet access with lightweight management. Rivals include TeamViewer, ConnectWise ScreenConnect, GoTo Resolve, and full RMM platforms such as N-able and Atera. Even with AEM it is not a complete RMM with ticketing or PSA, but it costs far less.
The numbers behind the platform
What your Remote Support journey looks like
Fleet scoping
Map fleet size, internal or multi-client use, and monitoring or patching needs. TechBag scopes it free and sets up a trial.
Deploy across the fleet
Mass-deploy the agent silently, group computers by client or department, and set access roles and MFA.
Manage & (optionally) add AEM
Access endpoints unattended, use monitoring and background tools, and add Splashtop AEM for patching.
Scale & save
Add technician licences as you grow (up to 1,200 computers; Enterprise beyond). TechBag models it in INR/GST and supports you.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“As an MSP, concurrent licensing fits: the team shares seats, each licence brings 300 computers, and it’s far cheaper than TeamViewer.”
“Anytime unattended access lets us do maintenance after hours and fix servers and unmanned machines without waiting on users.”
“Adding AEM gave us patching, policies, monitoring and remediation across the fleet. It’s now how we manage endpoints.”
“Background tools let us fix things without interrupting users, and grouping keeps our multi-client fleet organised.”
“Each technician only reaches their assigned clients, which is essential for us as an MSP, and everything is logged for audit.”
“We compared Atera and N-able, but for fast, affordable unattended access with AEM for patching, Splashtop was the right value.”
“Silent mass deployment onboarded hundreds of endpoints quickly, and alerts mean we catch issues before users do.”
“Switching from TeamViewer cut our per-endpoint cost substantially, with better performance. TechBag handled licensing and migration.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and review-site grids score satisfaction, not fit for your estate. So here’s TechBag’s synthesis of the unattended-support & RMM market — tap any vendor to see why it sits where it does.
TechBag IT & Device Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Unattended fleet support + mgmt. This page's product.
Platform Breadth × Fleet-Mgmt Depth
The grid nobody publishes — platform breadth vs fleet-mgmt depth.
Access + core mgmt (+AEM), great value.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Remote Support vs the unattended-support & RMM field
ConnectWise ScreenConnect, TeamViewer, N-able, Atera and GoTo Resolve — honest lanes; the edge is performance + published per-technician pricing + endpoint mgmt (via AEM), from an independent specialist.
| Dimension | Splashtop Remote Support | ConnectWise ScreenConnect | TeamViewer | N-able (Take Control/RMM) | Atera | GoTo Resolve |
|---|---|---|---|---|---|---|
| Position | Unattended fleet support + mgmt | MSP unattended access | Market leader (premium) | Full RMM platform | All-in-one RMM/PSA | IT support + mgmt |
| Unattended fleet access | Yes — core | Yes — core | Yes | Yes | Yes | Yes |
| Performance | Excellent | Good | Good | Good | Good | Good |
| Endpoint management (patch/monitor) | Yes — via AEM add-on | Via ConnectWise RMM | Some (add-ons) | Full RMM | Full RMM | Yes |
| Licence meter | Per concurrent technician, 10 or 300 endpoints each | Per concurrent technician | Varies (costly) | Per-endpoint | Per-technician (flat) | Per-agent/endpoint |
| Security & compliance (SOC2/HIPAA) | Strong — AES, MFA, roles, compliant | Good | Strong | Good | Good | Good |
| Price / value | Published: $259 or $399 per technician / yr | Moderate | Expensive | Moderate (RMM) | Moderate (per-tech) | Moderate |
| Scope (focused vs full RMM/PSA) | Focused: access + core mgmt (+AEM) | Access; RMM separate | Access-focused | Full RMM (+ PSA options) | Full RMM + PSA | Support + some mgmt |
| Best fit | Fast, affordable unattended fleet support + mgmt (IT/MSP) | MSPs wanting flexible unattended access | Broad support (at a premium) | Full RMM platform | All-in-one RMM+PSA (per-tech flat) | GoTo-ecosystem IT support |
Which IT & device management approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Splashtop Remote Support if…
- You manage a fleet of endpoints and need anytime unattended access (IT team/MSP)
- You want published per-technician pricing with managed computers bundled into each licence
- You want lightweight endpoint management (monitor, command, patch via AEM)
- You want strong compliant security and real value vs TeamViewer, from a specialist
ConnectWise ScreenConnect if…
- You're an MSP wanting flexible unattended access within the ConnectWise ecosystem
N-able if…
- You need a full RMM platform (deep automation, patching, monitoring)
Atera if…
- You want all-in-one RMM + PSA with flat per-technician pricing
TeamViewer if…
- You want the broadest feature set (at a premium)
Splashtop Remote Support is one of 24 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What could this save you?
Drag the sliders (count endpoints; IT-hour cost as loaded rate). Estimates contrast inefficient per-machine support and premium incumbent pricing vs affordable per-technician unattended access plus management (background fixes, patching via AEM). Illustrative; Remote Support has published per-concurrent-technician pricing.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models actual device counts and modules.
Three ways to consume it
Remote Support has published per-concurrent-technician pricing — $259 a year with 10 managed computers per licence or $399 with 300, billed yearly — far cheaper than TeamViewer. Add AEM (from <$1/endpoint/mo) for patching. TechBag right-sizes it and quotes in INR/GST with local support (and models savings).
Remote Support (per technician)
Best for unattended fleet support
- $259/yr (10 computers) or $399/yr (300) per concurrent technician
- Licences stack to 1,200 computers; Enterprise quoted beyond
- Anytime unattended access + core mgmt tools
- Silent mass deploy, grouping, roles, logging
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
+ AEM (endpoint management)
Best for patching & fuller mgmt
- Add Splashtop AEM: OS/third-party patch, policy, remediation
- Turns it into a fuller endpoint-mgmt solution
- TechBag scopes the mix in INR/GST
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you manage a fleet of endpoints needing anytime unattended access and support (IT team or MSP)? That's Remote Support.
Need to support users on demand (attended) too? Pair with Splashtop SOS. Remote Support is for unattended fleet access.
How many technicians work at once, and how many endpoints do we manage? Each licence covers one plus 10 or 300 computers.
Do you need monitoring, alerts, remote command, and patching? Consider adding Splashtop AEM for fuller endpoint management.
As an MSP, use grouping and granular access so technicians reach only their assigned clients — governed multi-client access.
How do encryption, MFA, access roles, logging and compliance protect standing unattended access to our fleet?
Compare per-endpoint cost vs TeamViewer — Splashtop is typically far cheaper. Switching can save a lot.
Need a full RMM/PSA (ticketing, deep automation)? Weigh Remote Support + AEM vs dedicated RMM platforms (N-able, Atera).
Questions buyers ask
Ready to manage your endpoint fleet efficiently?
Scope unattended fleet support (anytime access + lightweight management — or switch off a pricey incumbent and save), or let a TechBag advisor plan your endpoint support & management.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.