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Remote Support
Secure the front door. Email is where most attacks arrive — Remote Support is Splashtop’s unattended fleet-support software — IT teams and MSPs access, manage and support a fleet of endpoints anytime, without a user present. Monitoring, remote command, background tools and patch (via AEM); high-performance, secure, and far cheaper than TeamViewer.
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How it’s rated
Full scoreboard ↓Quick answer
Splashtop Remote Support is unattended remote-support software — it lets IT teams and MSPs (managed service providers) remotely access, manage and support a fleet of computers they're responsible for, anytime, without anyone needing to be present at the other end. Why this matters: IT teams and MSPs are responsible for keeping many computers (endpoints) — their organisation's, or their clients' — running: fixing issues, applying updates, checking status, doing maintenance. Much of this needs to happen without bothering (or waiting for) the user — e.g. maintenance after hours, fixing a server, or accessing an unmanned machine. Unattended remote access makes this possible: the IT team pre-deploys Splashtop on the computers they manage, and can then connect to any of them anytime — no user needed at the other end — to support, maintain and manage them. Remote Support is built for exactly this: managing a fleet of endpoints. You deploy it across the computers you're responsible for (silently, at scale), group and organise them, monitor their status, and access any of them on demand for support or maintenance. It typically includes endpoint-management extras — like remote command, background tools, monitoring/alerts, and (via Splashtop AEM) patch management — making it a lightweight endpoint-management and support tool, not just remote access. It's licensed by the number of managed computers (so cost scales with your fleet), and like all Splashtop products it's high-performance, strongly secure (256-bit AES, MFA, SOC 2/HIPAA/GDPR) and affordable versus incumbents. From Splashtop — an independent, high-performance remote-connectivity specialist — Remote Support is fast, secure, affordable unattended fleet support. TechBag scopes, licenses and supports it in INR/GST for Indian organisations.
The Splashtop platform family
This page covers Remote Support — unattended fleet support. The rest of Splashtop:
Quick facts
30-second orientation- Product
- Remote Support — unattended fleet support
- Vendor
- Splashtop (founded 2006 · San Jose, CA)
- The category
- Unattended remote support & endpoint mgmt
- What it does
- Access & manage a fleet of endpoints, anytime
- Unattended
- No one needed at the other end
- For
- IT teams & MSPs (managed endpoints)
- Extras
- Monitoring, alerts, remote tools, patch (AEM)
- Licensing
- Per managed computer (scales with fleet)
- Vs
- ConnectWise ScreenConnect, TeamViewer, N-able, Atera
- In India via
- TechBag — licensing, quotes, GST invoicing, support
Understand unattended remote support before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is Remote Support?
Splashtop’s unattended fleet support — IT teams & MSPs access, manage and support a fleet of managed endpoints anytime, without a user present.
Access-only, per-seat premiums vs unattended fleet support — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Unprotected / signature email | Remote Support (Splashtop) |
|---|---|---|
| Fleet access | Need user present each time | Unattended, anytime |
| Maintenance | Disrupts users / can't | After hours, in background |
| Management | Access only | Monitor, command, patch (AEM) |
| Onboarding endpoints | Per-machine setup | Silent mass deploy |
| Licensing | Per-seat / premiums | Per-computer, ∞ technicians |
| Cost | TeamViewer premiums | Affordable per-endpoint |
| Access security | Ungoverned standing access | Roles, MFA, logged, compliant |
| The vendor | PE-owned / conglomerate | Independent specialist |
Remote Support is fast, per-computer (unlimited technicians), secure unattended fleet support + management (add AEM for patching). Supporting users on demand instead? See SOS. TechBag advises honestly.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Deploy to the Fleet
Deploy the Splashtop agent (silently, at scale) across the computers you manage — your organisation's endpoints, or your clients' — so they're all accessible for unattended support. One-time deployment, then anytime access.
Organise & Monitor
Group and organise your managed computers (by client, department, type), and monitor their status — online/offline, health, and alerts on issues. So you have visibility over your whole fleet and know when something needs attention.
Access Unattended
Connect to any managed computer on demand, unattended — no one needs to be present at the other end. High-performance sessions to support, fix, maintain or manage the endpoint, whenever needed (including after hours or on unmanned machines).
Manage & Fix
Beyond remote control, use endpoint-management tools — remote command/script execution, background file transfer and task manager, system inventory, and (via Splashtop AEM) patch management — to manage and maintain endpoints efficiently, often without interrupting the user.
Per-Computer & Secure
Licensed by the number of managed computers — cost scales with your fleet. Secured with 256-bit AES, MFA, and access controls, logged and compliant (SOC 2, HIPAA, GDPR) — so unattended access to your fleet is safe and governed.
One agent on every machine, one console over all of them — modules attach without a second operational world.
Twelve capabilities. Access, manage, secure.
Remote Support lets IT teams & MSPs manage a fleet of endpoints — unattended, anytime, with monitoring, command and patch — one of the remote-access & support products in the portfolio, and paired with the human firewall.
Unattended Access to Managed Endpoints
Access any of your managed computers anytime, without anyone at the other end — for support, maintenance or management. The core of fleet support: reach your endpoints whenever you need, including after hours and unmanned machines.
Silent, At-Scale Deployment
Deploy the Splashtop agent silently and at scale across many computers (via deployment packages, scripts or RMM) — so setting up unattended access across a large fleet is efficient, not a per-machine chore. Onboard endpoints quickly.
Computer Grouping & Organisation
Group and organise your managed computers — by client, department, location or type — so a large fleet (especially for MSPs managing multiple clients) stays organised and manageable. Find and access the right machine fast.
Monitoring & Proactive Alerts
Monitor endpoint status and health, and get proactive alerts on issues (offline, disk space, events) — so you catch and address problems proactively, not just reactively. Turns remote support into proactive fleet management.
Remote Command & Scripting
Run commands and scripts on endpoints remotely (often in the background, without interrupting the user) — to fix issues, automate maintenance, or manage many machines at once. Efficient management beyond hands-on remote control.
Background Tools (File, Task, Registry)
Use background tools — file transfer, task manager, system inventory, registry, event logs, services — to manage and troubleshoot endpoints without taking over the user's screen. Fix things quietly, without disrupting work.
Patch Management via Splashtop AEM
Add Splashtop AEM (Autonomous Endpoint Management) for OS and third-party patch management, policy/config, alerting and automated remediation across your fleet — turning Remote Support into a fuller endpoint-management solution. Keep endpoints patched and secure.
256-bit AES Encryption & MFA
Unattended access is secured with 256-bit AES encryption and TLS, and technicians authenticate with MFA — so only authorised staff can reach your endpoints, and sessions are protected. Essential, since unattended access to a fleet is powerful.
Granular Access Control & Roles
Control which technicians can access which computers/groups, with roles and permissions — so (especially for MSPs) access is scoped correctly (e.g. a technician only sees their assigned clients). Governed fleet access.
Session Logging & Compliance
All access is logged (who accessed which endpoint, when — an audit trail), and Splashtop maintains SOC 2, HIPAA, GDPR and more — so unattended fleet access is auditable and compliant. Important for accountability and regulated environments.
Per-Managed-Computer Licensing
Licensed by the number of computers you manage — unlimited technicians can access them. Cost scales with your fleet size, and adding technicians is free — ideal for IT teams and MSPs managing many endpoints with their staff.
Affordable vs ScreenConnect & TeamViewer
Splashtop Remote Support costs significantly less than incumbents like TeamViewer, while matching them on performance and fleet capability — with transparent pricing. Great value for IT teams and MSPs managing endpoints, and a common switch target.
Watch Splashtop Remote Support in action
The overview, getting started, and protecting M365 email.
Demo: Splashtop Remote Support
Remote Support, demonstrated.
Splashtop for Remote Support: Product Demo
The Remote Support product, in depth.
Want a live, India-context walkthrough on your own fleet?
Book a guided demo →The endpoint catches what arrives. Email stops it arriving.
Here’s what genuinely sets Splashtop Remote Support apart.
Managing a fleet needs unattended access — anytime, no user needed
The fundamental reason Splashtop Remote Support exists is that IT teams and MSPs must manage and support many computers, much of which needs to happen without a user present — and unattended remote access makes that possible. The fleet-management reality: IT teams (managing their organisation's endpoints) and MSPs (managing clients' endpoints) are responsible for keeping many computers running well: fixing issues, applying updates and patches, doing maintenance, checking status, installing software, troubleshooting. This is ongoing work across a whole fleet of machines. Why unattended access is essential: much of this work needs to happen without a user present at the other end. Consider: maintenance and updates are best done after hours or in the background, when users aren't working. Servers and unmanned machines have no user to attend. Proactive fixes (before a user even notices) require accessing the machine independently. Bulk tasks across many endpoints can't wait for each user to be available. In all these, you need to reach the computer without someone there to grant access each time — i.e. unattended access. What Remote Support provides: Remote Support enables this by pre-deploying the Splashtop agent on the computers you manage. Once deployed, you can connect to any of them anytime, unattended — no user needed — to support, maintain and manage them. You get on-demand access to your entire fleet, whenever required. This is the foundation of efficient fleet support: rather than depending on users being present (as attended support does), you can work on your managed endpoints independently and proactively. The value: unattended fleet access transforms IT/MSP efficiency — maintenance and fixes happen when convenient (after hours, in the background), unmanned machines and servers are reachable, problems are fixed proactively, and bulk work across many endpoints is feasible. For IT teams and MSPs managing endpoints at scale, this is essential — you simply can't manage a fleet well relying only on attended, user-present access. Remote Support gives you the anytime, unattended access that fleet management requires. For any IT team or MSP responsible for a set of computers, this is the core enabling capability. TechBag helps organisations manage their endpoint fleet with Splashtop Remote Support. TechBag helps you reach your managed computers anytime.
More than access — lightweight endpoint management
A key strength of Splashtop Remote Support is that it's more than just remote access — it includes endpoint-management capabilities (monitoring, alerts, remote command, background tools, and patch management via AEM) — which matters because managing a fleet well requires managing endpoints, not just connecting to them. Beyond remote control: basic remote access lets you take over a machine's screen. But managing a fleet efficiently needs more — you need to monitor endpoints' health, be alerted to issues, run tasks across many machines, fix things in the background without interrupting users, keep endpoints patched, and maintain them proactively. Doing all this by manually remote-controlling each machine one at a time would be hugely inefficient. Remote Support's management capabilities: Remote Support provides endpoint-management tools alongside remote access: Monitoring and alerts — see endpoints' status and health, and get proactive alerts on issues — so you catch problems early and manage proactively. Remote command and scripting — run commands/scripts on endpoints (often in the background) to fix issues or automate maintenance across many machines efficiently. Background tools — file transfer, task manager, system inventory, event logs, services — to troubleshoot and manage without taking over the user's screen (no disruption). Patch management (via Splashtop AEM) — add AEM for OS and third-party patching, configuration policies, and automated remediation across the fleet, keeping endpoints secure and up to date. What this makes it: these capabilities turn Remote Support from a mere remote-access tool into a lightweight endpoint-management and support solution — you can monitor, maintain, fix and manage your fleet, not just connect to it. This is far more useful for IT teams and MSPs, whose job is managing endpoints, not just accessing them. The value: for IT teams and MSPs, having management capabilities integrated with remote access means you can efficiently manage your whole fleet from one tool — proactive monitoring, background maintenance, mass tasks, patching — rather than just reactively remote-controlling individual machines. This efficiency and proactivity is genuinely valuable, and (with AEM) approaches the capability of dedicated endpoint-management/RMM tools, at Splashtop's value. For organisations wanting to manage, not just access, their endpoints, this matters. TechBag helps organisations manage their fleet efficiently with Remote Support (and AEM). TechBag helps you manage endpoints, not just reach them.
Per-computer licensing, unlimited technicians — scales with your fleet
A significant advantage of Remote Support is its per-managed-computer licensing (with unlimited technicians) — you pay for the number of endpoints you manage, and any number of your technicians can access them — which matters because it aligns cost with your fleet and lets your whole team work without per-seat charges. How the model works: Remote Support is licensed by the number of managed computers — the endpoints you deploy it on and manage. You pay per endpoint (typically in packs/tiers). Crucially, unlimited technicians can access those managed computers — there's no per-technician charge. So your entire IT team or MSP staff can all manage the fleet, and cost depends only on the fleet size. Why this suits fleet management: this model fits how IT teams and MSPs work: your cost scales with the number of endpoints you're responsible for (your fleet), which is the natural unit — more endpoints to manage, proportionally more cost; and your whole team can work on the fleet without extra per-person charges (important, since fleet management is a team effort, and you don't want to pay per technician on top of per endpoint). This contrasts with attended support (like SOS), which is per-technician — the right model there (support capacity), but Remote Support's per-computer model is right for fleet management (fleet size). Combined with affordability: on top of this fitting model, Remote Support is priced significantly lower than incumbents like TeamViewer while matching fleet capability — so you get an appropriate licensing model AND low cost. The value: for IT teams and MSPs, per-computer licensing with unlimited technicians means predictable, fleet-aligned costs, with your whole team able to manage endpoints — economical and sensible for fleet management. And it's affordable versus incumbents. This makes Remote Support a cost-effective way to manage and support many endpoints, and a common switch target for organisations wanting better value. For any IT team or MSP managing a fleet, this model and pricing are well-suited and good value. TechBag helps organisations get fleet-aligned, affordable endpoint support with Remote Support. TechBag helps your whole team manage the fleet, priced by endpoints.
Secure, governed, compliant unattended access
Because Remote Support provides unattended access to a fleet of computers — a powerful capability — its security, governance and compliance are essential, and Splashtop provides them strongly. Why unattended access must be secured: unattended access means being able to connect to managed computers anytime, without a user present to grant access. This is powerful and efficient — but it means the access itself must be tightly secured and controlled, because it's standing access to many machines. If compromised or misused, an attacker or rogue insider could reach the whole fleet. So the security and governance of unattended access is paramount. What Remote Support provides: Strong encryption and authentication — 256-bit AES encryption and TLS protect sessions, and technicians authenticate with MFA, so only authorised staff can access endpoints. This is critical given the standing access. Granular access control — control which technicians can access which computers or groups, with roles and permissions. For MSPs especially, this scopes access correctly (a technician sees only their assigned clients), and for all, it enforces least privilege. Logging and audit — all access is logged (who accessed which endpoint, when), providing an audit trail for accountability and investigation. Compliance — Splashtop maintains SOC 2, HIPAA, GDPR and more, so unattended fleet access meets security and regulatory standards — important for regulated environments and MSPs handling clients' systems. Why this matters: this security and governance means unattended fleet access — for all its power and convenience — is safe and controlled, not a liability. Access is encrypted and authenticated, scoped to the right technicians and machines, logged for audit, and compliant. For IT teams and MSPs (who hold access to many machines, often including clients'), this is essential — both to protect the fleet and to meet the accountability and compliance expectations of managing others' systems. Given how powerful unattended access is, doing it with strong security and governance (as Remote Support provides) is the responsible approach. For any organisation managing endpoints, secure, governed, compliant access is a must. TechBag helps organisations get secure, governed unattended access with Remote Support. TechBag helps you manage your fleet safely.
Fast, affordable fleet support from an independent specialist
Remote Support combines Splashtop's hallmarks — high performance, strong security, affordability, and an independent, focused, trusted vendor — in a fleet-support tool, which matters because managing endpoints is ongoing, business-critical work that benefits from all of these. Performance: like all Splashtop products, Remote Support delivers fast, responsive sessions — so when a technician does connect to an endpoint (for hands-on support), it's smooth and efficient, not laggy. Good performance keeps fleet support work fast. Affordability and value: Remote Support is significantly cheaper than incumbents like TeamViewer — which are known for expensive pricing — while matching fleet capability. For IT teams and MSPs managing many endpoints, this cost difference is substantial (per-endpoint costs add up), and Remote Support is a common switch target for those wanting better value on fleet support. Real value for a core, ongoing function. Independent, focused specialist: Splashtop is an independent, privately-held, financially-healthy remote-connectivity specialist — remote access and support is its core business. So Remote Support comes from a focused, expert, stable, self-directed vendor (not PE-owned like some competitors, or a conglomerate side-line), proven at scale. For a tool your IT team or MSP relies on to manage endpoints daily, this focused, trusted, stable vendor is reassuring. Plus the ecosystem: Remote Support fits within Splashtop's broader range — pair it with SOS (on-demand attended support), AEM (deeper endpoint management/patching), or Enterprise — so you can build a complete remote-support-and-management capability with one vendor. The combination: Remote Support brings together anytime unattended fleet access, endpoint-management capabilities, fast performance, strong compliant security, per-computer value, and a focused independent vendor. For IT teams and MSPs managing endpoints, this makes it a compelling, cost-effective fleet-support-and-management tool. Especially for those switching from a costly incumbent, the value is clear. TechBag supplies Remote Support with local scoping, migration help and support. TechBag provides fast, affordable, secure fleet support from a specialist.
The honest scope
Splashtop Remote Support is unattended remote-support and lightweight endpoint-management software — letting IT teams and MSPs access, manage and support a fleet of computers they're responsible for, anytime, without a user present — distinguished by its anytime unattended fleet access, endpoint-management capabilities (monitoring, alerts, remote command, background tools, and patch via AEM), high performance, strong compliant security, per-managed-computer licensing (unlimited technicians), and affordability. The honest framing: the unattended-support and RMM (remote monitoring and management) space is competitive. Options range from remote-access-focused tools to full RMM platforms: TeamViewer (broad, premium), ConnectWise ScreenConnect (popular unattended-access tool for MSPs), N-able Take Control / N-central and Atera (full RMM platforms with deep automation, patching, monitoring, ticketing), and GoTo Resolve. Splashtop Remote Support's distinctive strengths are: its high performance; its strong, compliant security; its per-computer value (far cheaper than TeamViewer); its endpoint-management capabilities (especially with AEM added); and its independent-specialist vendor. Relative to full RMM platforms (N-able, Atera, ConnectWise RMM), Remote Support (even with AEM) is more focused on access-plus-core-management than a complete RMM with ticketing/PSA — though for many, that focus (plus AEM) is exactly right, at better value. This page covers Remote Support (unattended fleet support); for on-demand attended user support, see Splashtop SOS; for deeper endpoint management/patching, Splashtop AEM; and for org-wide SSO/on-prem, Splashtop Enterprise. Remote Support is most compelling when you want fast, affordable, secure unattended access and lightweight management of a fleet — especially for IT teams and MSPs, and those switching from a costly incumbent. For a full RMM/PSA suite, dedicated RMM platforms may go further. TechBag scopes Remote Support honestly against ConnectWise, TeamViewer, N-able and Atera, and licenses it in INR/GST with local support.
The numbers behind the platform
What your Remote Support journey looks like
Fleet scoping
How many endpoints you manage (fleet size), whether internal or multi-client (MSP), and your management needs (monitoring, patching via AEM). TechBag scopes it free and sets up a trial.
Deploy across the fleet
Silently mass-deploy the Splashtop agent across your managed computers, group them (by client/department), and configure access roles, MFA and security. Fleet ready for unattended access.
Manage & (optionally) add AEM
Access endpoints unattended, use monitoring/alerts and background tools, and — if you need patching and deeper management — add Splashtop AEM. Manage your fleet proactively.
Scale & save
Scale as your fleet grows (per-computer); if switching from TeamViewer, realise savings. TechBag models it in INR/GST and supports you locally.
Trusted across regulated industries in 100+ countries
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“As an MSP, per-computer licensing with unlimited technicians is perfect — our whole team manages all clients' endpoints, and cost scales with the fleet, not the staff. Far cheaper than TeamViewer.”
“Unattended access to our whole endpoint fleet, anytime, transformed our IT — we do maintenance after hours, fix servers, and handle unmanned machines without waiting for users.”
“Adding AEM turned it into real endpoint management — patching, policies, monitoring, remediation across the fleet. It's not just remote access anymore; it's how we manage endpoints.”
“Background tools (task manager, file transfer, command) let us fix things without interrupting users. Grouping keeps our multi-client fleet organised. Efficient and smooth.”
“Granular access control means each technician only reaches their assigned clients — essential for us as an MSP. Plus logging for audit. Secure and governed fleet access.”
“We compared Atera and N-able (full RMM), but for fast, affordable unattended access plus core management — with AEM for patching — Splashtop was the right value. TechBag scoped it honestly.”
“Silent mass deployment let us onboard hundreds of endpoints quickly. Monitoring and alerts mean we catch issues proactively. Managing our fleet is genuinely easier now.”
“Switching from TeamViewer to Splashtop Remote Support cut our per-endpoint cost substantially, with the same (better, on performance) capability. TechBag handled India licensing and migration.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the unattended-support & RMM market — tap any vendor to see why it sits where it does.
TechBag Email-Security Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Unattended fleet support + mgmt. This page's product.
Detection × Portfolio Integration
The grid nobody publishes — how strong the email detection is vs how integrated with the wider security portfolio.
Access + core mgmt (+AEM), great value.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Remote Support vs the unattended-support & RMM field
ConnectWise ScreenConnect, TeamViewer, N-able, Atera and GoTo Resolve — honest lanes; the edge is performance + per-computer value + endpoint mgmt (via AEM), from an independent specialist.
| Dimension | Splashtop Remote Support | ConnectWise ScreenConnect | TeamViewer | N-able (Take Control/RMM) | Atera | GoTo Resolve |
|---|---|---|---|---|---|---|
| Position | Unattended fleet support + mgmt | MSP unattended access | Market leader (premium) | Full RMM platform | All-in-one RMM/PSA | IT support + mgmt |
| Unattended fleet access | Yes — core | Yes — core | Yes | Yes | Yes | Yes |
| Performance | Excellent | Good | Good | Good | Good | Good |
| Endpoint management (patch/monitor) | Yes — via AEM add-on | Via ConnectWise RMM | Some (add-ons) | Full RMM | Full RMM | Yes |
| Per-managed-computer, unlimited techs | Yes | Per-technician model | Varies (costly) | Per-endpoint | Per-technician (flat) | Per-agent/endpoint |
| Security & compliance (SOC2/HIPAA) | Strong — AES, MFA, roles, compliant | Good | Strong | Good | Good | Good |
| Price / value | Affordable, transparent per-computer | Moderate | Expensive | Moderate (RMM) | Moderate (per-tech) | Moderate |
| Scope (focused vs full RMM/PSA) | Focused: access + core mgmt (+AEM) | Access; RMM separate | Access-focused | Full RMM (+ PSA options) | Full RMM + PSA | Support + some mgmt |
| Best fit | Fast, affordable unattended fleet support + mgmt (IT/MSP) | MSPs wanting flexible unattended access | Broad support (at a premium) | Full RMM platform | All-in-one RMM+PSA (per-tech flat) | GoTo-ecosystem IT support |
Which email-security approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Splashtop Remote Support if…
- ✓You manage a fleet of endpoints and need anytime unattended access (IT team/MSP)
- ✓You want per-managed-computer licensing with unlimited technicians
- ✓You want lightweight endpoint management (monitor, command, patch via AEM)
- ✓You want strong compliant security and real value vs TeamViewer, from a specialist
ConnectWise ScreenConnect if…
- ✓You're an MSP wanting flexible unattended access within the ConnectWise ecosystem
N-able if…
- ✓You need a full RMM platform (deep automation, patching, monitoring)
Atera if…
- ✓You want all-in-one RMM + PSA with flat per-technician pricing
TeamViewer if…
- ✓You want the broadest feature set (at a premium)
What do email threats cost you?
Drag the sliders (count endpoints; IT-hour cost as loaded rate). Estimates contrast inefficient per-machine support and premium incumbent pricing vs affordable per-computer unattended access plus management (background fixes, patching via AEM). Illustrative; Remote Support has transparent per-computer pricing.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models actual device counts and modules.
Three ways to consume it
Remote Support has transparent per-managed-computer pricing (unlimited technicians) — typically a few dollars/computer/yr at volume, far cheaper than TeamViewer. Add AEM (from <$1/endpoint/mo) for patching. TechBag right-sizes it and quotes in INR/GST with local support (and models savings).
Remote Support (per computer)
Best for unattended fleet support
- From ~$264/yr per pack (few $ per computer at volume) — unlimited technicians
- Per managed computer — unlimited technicians
- Anytime unattended access + core mgmt tools
- Silent mass deploy, grouping, roles, logging
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
+ AEM (endpoint management)
Best for patching & fuller mgmt
- Add Splashtop AEM: OS/third-party patch, policy, remediation
- Turns it into a fuller endpoint-mgmt solution
- TechBag scopes the mix in INR/GST
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your device counts and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you manage a fleet of endpoints needing anytime unattended access and support (IT team or MSP)? That's Remote Support.
Need to support users on demand (attended) too? Pair with Splashtop SOS. Remote Support is for unattended fleet access.
How many endpoints do you manage? Remote Support is licensed per managed computer (unlimited technicians) — size to your fleet.
Do you need monitoring, alerts, remote command, and patching? Consider adding Splashtop AEM for fuller endpoint management.
As an MSP, use grouping and granular access so technicians reach only their assigned clients — governed multi-client access.
Assess encryption, MFA, granular access roles, logging and compliance — essential for standing unattended access. Splashtop is strong.
Compare per-endpoint cost vs TeamViewer — Splashtop is typically far cheaper. Switching can save a lot.
Need a full RMM/PSA (ticketing, deep automation)? Weigh Remote Support + AEM vs dedicated RMM platforms (N-able, Atera).
Questions buyers ask
Ready to manage your endpoint fleet efficiently?
Scope unattended fleet support (anytime access + lightweight management — or switch off a pricey incumbent and save), or let a TechBag advisor plan your endpoint support & management.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.