Splashtop SOS
SOS is Splashtop’s on-demand (attended) remote support — technicians instantly connect to a user’s device via a 9-digit code (no pre-install) to see and fix problems. High-performance, consent-based, secure, and far cheaper than LogMeIn Rescue or TeamViewer.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Splashtop platform family
This page covers SOS — on-demand attended support. The rest of Splashtop:
Quick facts
30-second orientation- Product
- SOS — on-demand (attended) remote support
- Vendor
- Splashtop (founded 2006 · San Jose, CA)
- The category
- On-demand / attended remote support
- What it does
- Technicians support users' devices via a code
- No install needed
- Users just share a 9-digit session code
- For
- Help desks, IT support teams, MSPs
- Licensing
- Per concurrent technician (not per device)
- Security
- 256-bit AES, MFA; SOC 2, HIPAA, GDPR
- Vs
- TeamViewer, LogMeIn Rescue, Zoho Assist, ConnectWise
- In India via
- TechBag — licensing, quotes, GST invoicing, support
Understand on-demand remote support before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is SOS?
Splashtop’s on-demand (attended) remote support — technicians connect to users’ devices via a 9-digit code (no pre-install) to see and fix problems.
Guiding users verbally vs on-demand remote support — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Unprotected / signature email | SOS (Splashtop) |
|---|---|---|
| Support method | Guide verbally (slow) | See & control directly |
| Getting connected | Install/setup hassle | 9-digit code, instant |
| Unmanaged devices | Can't support | Support anyone (no install) |
| Resolution time | Long, frustrating | Fast, effective |
| Licensing cost | Rescue/TeamViewer premiums | Affordable per-technician |
| Scale | Per-device costs | Unlimited users/devices |
| Security | Risky if uncontrolled | Attended, encrypted, compliant |
| The vendor | PE-owned incumbents | Independent specialist |
SOS is fast, no-install (9-digit code), consent-based, compliant on-demand support — per concurrent technician, far cheaper than Rescue/TeamViewer. Managing a fixed fleet unattended? See Remote Support. TechBag advises honestly.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
User Requests Help
The user opens a Splashtop SOS page or runs a small no-install app, gets a 9-digit session code and shares it with the technician, consenting throughout.
Technician Connects
The technician enters the code and connects instantly. Nothing is pre-installed on the user’s device, so you can support people and devices you don’t manage.
See & Control
The technician sees and controls the user’s screen and fixes the problem directly while they watch, with file transfer, chat and multi-monitor support.
Consent & Security
Sessions are attended: the user is present, consents and can end it. Each is encrypted with 256-bit AES, protected by MFA and logged. SOC 2, HIPAA, GDPR compliant.
Per-Technician Model
Licensed per concurrent technician, so you pay for how many support staff work at once and can support unlimited devices and users.
One agent per device, one console for the lot — new modules join the same setup, not a second operational silo.
Twelve capabilities. Connect, support, secure.
SOS lets your technicians support users’ devices on demand — via a 9-digit code, no install, see and fix directly — one of the remote-access & support products in the Splashtop portfolio.
Instant Connect via Session Code
The user gets a 9-digit code from a web page or small app and shares it; the technician enters it and connects instantly.
No Pre-Installed Software Needed
A small run-on-demand app or browser, nothing pre-installed, so you can support customers, ad-hoc requests and BYOD devices.
Support Any Device (incl. Mobile)
Supports Windows, Mac and Linux computers, and can view and support iOS and Android devices, though mobile support varies.
Full Remote Control
See the user’s screen and fully control mouse, keyboard and applications in fast, responsive sessions.
File Transfer, Chat & Tools
Transfer files, chat with the user and use support tools during the session, not just view the screen.
Multi-Monitor & Session Tools
View multiple monitors, reboot and reconnect, and use in-session tools for complex multi-screen issues.
Augmented-Reality Camera Support
The Augmented Reality add-on (Enterprise plan) uses the user’s phone camera with annotation to help with hardware issues.
Attended, Consent-Based Access
Attended by design: the user grants access with the code, watches the session and can end it at any time.
256-bit AES Encryption & MFA
Sessions use 256-bit AES encryption and TLS, and technicians authenticate with MFA before they can connect.
Session Logging & Compliance
Sessions are logged (who supported whom, when), with SOC 2, HIPAA and GDPR compliance for regulated support.
Per-Concurrent-Technician Licensing
Licensed by the number of technicians working at once, with unlimited devices and users supported.
Affordable vs Rescue & TeamViewer
Costs significantly less than LogMeIn Rescue and TeamViewer while matching them on performance, with transparent pricing.
Watch Splashtop SOS in action
The overview, getting started, and the core workflows.
Splashtop SOS Demo
SOS on-demand support, demonstrated.
Demo: Splashtop On-Demand Support
On-demand support in depth.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Managing devices is the floor. Automating them is the win.
Here’s what genuinely sets Splashtop SOS apart.
Seeing the screen beats guiding verbally — attended support works
Guiding a user verbally is slow and error-prone, because the technician can’t see what the user sees. With SOS, the technician sees and controls the user’s screen, with consent, and fixes the problem directly. A 9-digit code starts the session in seconds, with nothing to pre-install.
No pre-install — support anyone, including who you don't manage
Unattended tools need software pre-installed, which doesn’t work for customers’ computers, BYOD or brand-new devices. With SOS the user runs a small app or browser page without admin rights, shares a 9-digit code, and the technician connects; nothing is left behind. Remote Support covers managed devices.
Per-technician licensing — support unlimited users affordably
SOS is licensed per concurrent technician: five technicians who might work at once need five seats, and those seats can support unlimited users and devices. Cost tracks your support team, not your user base, and per-technician pricing is significantly below LogMeIn Rescue and TeamViewer.
Secure, consent-based support — and compliant
Remote support means accessing users’ devices, so it must be consented and secure. SOS is attended: the user generates and shares the code, watches throughout and can end the session. Sessions use 256-bit AES and TLS, technicians use MFA, and everything is logged, with SOC 2, HIPAA and GDPR compliance.
Fast, affordable support from an independent specialist
SOS brings Splashtop’s fast, responsive sessions to on-demand support, so technicians resolve issues quickly. It costs significantly less than LogMeIn Rescue and TeamViewer, a common reason teams switch, and comes from an independent, privately held specialist rather than a PE-owned incumbent.
The honest scope
SOS is attended support via a 9-digit code, licensed per concurrent technician. Incumbents TeamViewer and LogMeIn Rescue cost more; Zoho Assist, ConnectWise ScreenConnect, BeyondTrust and GoTo Resolve also compete. BeyondTrust goes deeper on privileged security, and ConnectWise is a fuller MSP suite.
The numbers behind the platform
What your SOS journey looks like
Support scoping
Map how many technicians work at once, who they support, managed or unmanaged devices, and compliance. TechBag scopes it free.
Set up technicians
Set up concurrent technician seats, the code-sharing workflow and MFA, then start supporting via 9-digit codes.
Roll out & (if switching) migrate
Roll out to your team, migrate from LogMeIn Rescue or TeamViewer if needed, and add the AR add-on (Enterprise plan).
Scale & save
Scale technician seats with your support team; support unlimited users/devices. TechBag models it in INR/GST and supports you locally.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We moved our help desk from LogMeIn Rescue to SOS and cut costs dramatically per technician. The 9-digit code connect is instant.”
“As an MSP, the no-install code lets us support any customer device in seconds, and per-technician licensing covers unlimited endpoints.”
“Controlling the user’s screen instead of talking them through it slashed our resolution times. Users find sharing a code easy.”
“Attended sessions, 256-bit AES and HIPAA compliance let us support our clinical users securely, with the user granting access.”
“The AR camera add-on lets us help with hardware and equipment issues: we see what users see and annotate it.”
“We considered BeyondTrust and ConnectWise, but for fast, affordable on-demand support SOS won. TechBag priced it in INR.”
“File transfer, chat and multi-monitor give our technicians what they need, and it just works. Our support satisfaction went up.”
“Our support agents help customers instantly without asking them to install anything, and per-agent pricing scales with our team.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and review-site grids score satisfaction, not fit for your estate. So here’s TechBag’s synthesis of the remote-support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Fast, affordable on-demand support. This page's product.
Platform Breadth × Support Depth
The grid nobody publishes — platform breadth vs support depth.
Fast, affordable, secure support.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
SOS vs the on-demand support field
TeamViewer, LogMeIn Rescue, Zoho Assist, ConnectWise and BeyondTrust — honest lanes; the edge is instant no-install connect + performance + per-technician value, from an independent specialist.
| Dimension | Splashtop SOS | TeamViewer | LogMeIn Rescue | Zoho Assist | ConnectWise ScreenConnect | BeyondTrust Remote Support |
|---|---|---|---|---|---|---|
| Position | Fast, affordable on-demand support | Market leader (premium) | Dedicated support (premium) | Affordable, feature-rich | MSP-popular support | Enterprise/secure support |
| Instant, no-install (code) connect | Yes — 9-digit code | Yes | Yes (PIN) | Yes | Yes | Yes (jump/session key) |
| Performance | Excellent | Good | Good | Good | Good | Good |
| Per-concurrent-technician licensing | Yes — support unlimited users | Varies (can be costly) | Per-technician (premium) | Yes | Yes | Per-license (enterprise) |
| Mobile & AR support | Yes (mobile view; AR as Enterprise add-on) | Yes (incl. AR) | Yes (incl. mobile) | Some | Some | Some |
| Security & compliance (SOC2/HIPAA) | Strong — AES, MFA, compliant | Strong | Strong | Good | Good | Strongest (PAM-grade) |
| Price / value | Affordable, transparent | Expensive | Expensive | Very affordable | Moderate | Enterprise-priced |
| Vendor focus / independence | Independent remote-access specialist | Public company | PE-owned (GoTo) | Part of Zoho suite | Part of ConnectWise | Security vendor (PAM) |
| Best fit | Fast, affordable, secure on-demand support (help desks, MSPs) | Broad support (at a premium) | Dedicated support (premium incumbent) | Budget-conscious, in the Zoho world | MSPs wanting an integrated suite | Enterprise privileged/secure support |
Which IT & device management approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Splashtop SOS if…
- You want fast, on-demand support with instant no-install (code) connection
- You support many users/devices — incl. unmanaged/external — with a team of technicians
- You want per-concurrent-technician licensing and real value vs Rescue/TeamViewer
- You want strong, consent-based, compliant security from an independent specialist
TeamViewer if…
- You want the broadest support feature set (at a premium)
Zoho Assist if…
- You want the most budget option, especially in the Zoho ecosystem
ConnectWise ScreenConnect if…
- You're an MSP wanting support integrated in a broader MSP suite
BeyondTrust Remote Support if…
- You need enterprise privileged/secure support (PAM-grade)
What could this save you?
Drag the sliders (count technicians; IT-hour cost as loaded rate). Estimates contrast slow verbal support and premium incumbent per-technician pricing vs fast, affordable on-demand support (support unlimited users per technician seat). Illustrative; SOS has transparent per-technician pricing.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models actual device counts and modules.
Three ways to consume it
SOS has published per-concurrent-technician pricing — from $22/tech/mo billed yearly ($259 or $399 a year, with 10 or 300 managed computers per licence) — and session-code support for unlimited users/devices. Far cheaper than LogMeIn Rescue/TeamViewer. TechBag right-sizes seats/tier and quotes in INR/GST with local support (and models savings).
Remote Support — SOS
Best for on-demand user support
- $259/yr (10 computers) or $399/yr (300) per concurrent technician
- Per concurrent technician — support unlimited users
- Instant no-install (9-digit code) connect
- AR camera sharing: Enterprise add-on
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
+ Remote Support & Enterprise
Best for managed fleets / org-wide
- Add Remote Support (unattended fleet) or Enterprise (SSO/on-prem)
- Or AEM for endpoint management
- TechBag scopes the mix in INR/GST
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do your technicians need to remotely support users' devices on demand (help desk, MSP, customer support)? That's SOS.
Will SOS’s no-install code let us support devices we don’t manage, such as customer and BYOD machines?
How many technicians support at once? SOS is licensed per concurrent technician — size to your team.
Value fast, responsive support sessions — Splashtop's performance keeps support smooth and quick.
Assess consent (attended), encryption, MFA and compliance (SOC 2/HIPAA/GDPR) — SOS is strong and compliant.
Need AR camera support (hardware/equipment) or mobile support? Consider the Enterprise plan with the Augmented Reality add-on.
Compare cost vs LogMeIn Rescue/TeamViewer — SOS is typically far cheaper. Switching can save a lot.
Size by concurrent technicians and tier, and quote in INR/GST — TechBag scopes it.
Questions buyers ask
Ready to deliver fast, affordable on-demand support?
Scope on-demand support (instant no-install connect, per-technician value — or switch off a pricey incumbent and save), or let a TechBag advisor plan your help-desk support tooling.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.