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Arctic Wolf Aurora Managed Endpoint Defense
Your endpoint agent raises alerts at 3 a.m. Someone should be awake to read them — Aurora Managed Endpoint Defense puts Arctic Wolf’s SOC on its own ex-Cylance agent around the clock — triage, response actions, hunting and tuning help, with a public price of $18,240 a year for up to 100 devices.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Arctic Wolf platform family
This page covers Aurora Managed Endpoint Defense — the managed service, not the Aurora Endpoint Defense software tier. The rest:
Quick facts
30-second orientation- Product
- A managed service: Arctic Wolf’s SOC monitors, triages and responds on its Aurora endpoint agent
- Maker
- Arctic Wolf Networks, Eden Prairie, Minnesota; private, CEO Nick Schneider since August 2021
- Not to confuse
- Aurora Endpoint Defense is the software tier you run; this service puts Arctic Wolf’s analysts on it
- In the fee
- Aurora Protect and Aurora Endpoint Defense, triage, investigations, hunting, onboarding and tuning help
- Price
- AWS Marketplace public offer (US): $18,240 for 12 months, up to 100 devices; 24- and 36-month terms too
- Scope
- Endpoints only, on Arctic Wolf’s agent; third-party EDR, network and identity belong to Aurora MDR
- Variants
- An On-Demand version that escalates on request, and an edition launched for MSPs
- Response
- Response actions and guided remediation; full forensics and restoration are the Incident360 retainer
- India
- No India data region or SOC; Arctic Wolf’s Bengaluru site does R&D only
- In India via
- TechBag — device count, term choice, a quote in INR with GST and the first-alert drill
Understand managed endpoint services before you buy one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is a managed endpoint service?
You keep the endpoint agent; a vendor’s SOC analysts read its alerts and act on them for you.
An agent nobody watches vs a SOC on the agent — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | An endpoint agent nobody watches | Arctic Wolf Aurora Managed Endpoint Defense |
|---|---|---|
| Who reads endpoint alerts | Whoever checks the console that week | Arctic Wolf’s SOC, every hour of the year |
| After-hours detections | Found the next working morning | Triaged when they fire, with actions taken |
| Agent policies | Set once at rollout and forgotten | Onboarding plus ongoing configuration help |
| Threat hunting | Never, for want of time | Campaign-focused hunts in the service |
| Budgeting | A custom quote and a long wait | A public 100-device price to start from |
| What it is NOT | — | Estate-wide MDR, full IR, or India-hosted |
The cleanest test is a pilot group plus one harmless test detection: time the triage, read the guidance, then decide on the fleet.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Protect
The prevention agent, formerly CylancePROTECT, applies Aurora AI to files plus memory, script, device and application controls on Windows, macOS and Linux endpoints.
Focus
Endpoint Defense adds EDR through the Focus agent, once CylanceOPTICS: a behavioural detection engine, MITRE ATT&CK mapping and 30 days of retained endpoint data.
SOC
Arctic Wolf’s security operations team, working with its agentic AI, monitors around the clock, triages each endpoint alert and runs the investigation behind it.
Response
Analysts take response actions on the device and hand your team remediation steps; restoring systems after a full incident is bought separately as a retainer.
One vendor end to end — Aurora Protect and the Focus agent on each device, the Aurora Agentic SOC reading every alert.
Nine capabilities. Watch, investigate, act.
Aurora Managed Endpoint Defense hands your endpoint alerts to Arctic Wolf’s analysts, agent licences included.
Eyes on every alert, all night
Arctic Wolf’s SOC monitors the endpoint estate around the clock, so an alert at 3 a.m. is read when it fires.
Aurora AI before execution
Aurora Protect judges files with its AI model and adds memory and script control, so much is blocked before it runs.
Devices and apps on a list
Device control governs USB media and application control locks fixed-function machines to approved software.
Noise sorted by the SOC
Each endpoint alert is triaged by the Aurora Agentic SOC, so your team sees the ones that need a decision.
The story behind a detection
Analysts work the 30 days of EDR data the Focus agent keeps to trace where an attack began and what it touched.
Hunts tied to live campaigns
Campaign-focused threat hunting and tactical threat insights are listed in the service, not sold as extras.
Action on the device
Confirmed threats get response actions from Arctic Wolf’s analysts; the exact action list belongs in your order.
Steps your team can follow
Guided remediation tells your IT staff what to clean, reset or rebuild once the threat is contained.
Policies kept in shape
Onboarding and ongoing configuration help keep agent policies current, so the tool does not drift after rollout.
Watch Aurora Managed Endpoint Defense in action
Arctic Wolf on how its analysts and the Aurora agent work together, the endpoint technology underneath, and visibility across every device.
How Aurora Managed Endpoint Defense Combines Experts and Technology to Simplify Security
Arctic Wolf’s own walk-through of the managed service: its analysts working on top of the Aurora endpoint agent.
How Aurora Endpoint Powers Outcome-Driven Security
The Aurora endpoint technology the service runs on, framed around outcomes rather than features.
Illuminate Every Endpoint
A brief Arctic Wolf piece on endpoint visibility across the estate.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Endpoint agents raise alerts around the clock. Arctic Wolf’s SOC reads them for you.
Here’s what genuinely sets it apart — and exactly where it stops.
A price you can put in a budget
Most managed endpoint services stop at “contact sales”. Arctic Wolf lists this one on AWS Marketplace: $18,240 for 12 months and up to 100 devices, which is $182.40 per device a year, with 24- and 36-month terms also offered. Larger fleets are quoted, but you start the conversation from a real number.
The agent and the analysts from one vendor
The listing includes the Aurora Protect and Aurora Endpoint Defense licences, so the software and the people watching it come on one contract. When a detection looks wrong, there is no second vendor to blame: the team that tunes the Focus agent is the team that triages its alerts.
Hunting and upkeep, not only alerts
Beyond triage, the service lists campaign-focused threat hunting, tactical threat insights, onboarding and ongoing configuration help. That last item matters: an endpoint agent left on its day-one policy drifts, and here someone is paid to keep exclusions, controls and versions in order.
Where it stops
It sees only Arctic Wolf’s own agent: no CrowdStrike or Defender feeds, no firewall, no identity, which is Aurora MDR’s job. Response is actions plus guidance; forensics and restoration are the paid Incident360 retainer. Endpoint data lives outside India, and the only public price covers 100 devices.
The numbers behind the platform
What your Aurora Managed Endpoint Defense rollout looks like
Count devices and pick a term
List every endpoint by OS, decide whether the 100-device band fits, and compare 12-, 24- and 36-month terms.
Draw the scope line
Write down which surfaces stay outside the service — firewall, identity, cloud — and whether Aurora MDR is needed.
Onboard the agent
Deploy Aurora Protect and the Focus agent to a pilot group, retire the old antivirus, and agree response permissions.
Run a first-alert drill
Trigger a harmless test detection and time how fast the SOC triages it, what it does and how its guidance reads.
Roll out and set reviews
Extend to every device, schedule configuration reviews, and decide whether an Incident360 retainer sits alongside.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We had Cylance licences and nobody reading the console. Moving to the managed tier meant the alerts finally had an owner.”
“The marketplace price let finance approve a 100-device pilot in a week, without waiting on a custom proposal.”
“A macro dropper hit a finance laptop late at night; by morning we had the timeline and a short list of what to reset.”
“Configuration help was the surprise. They cleaned up exclusions our previous admin had left wide open for years.”
“It only watches the endpoints. Our firewall and Microsoft 365 logs still needed someone, so we priced Aurora MDR too.”
“Guided remediation is clear, but a full rebuild after an incident was not in scope. Read where the retainer begins.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the managed endpoint detection market — tap any vendor to see why it sits where it does.
TechBag Managed Endpoint Detection Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Public 100-device offer; endpoint scope on its own agent.
Price Transparency × Included Response
The grid nobody publishes — how much of the price is public vs how far the response inside the fee goes before a retainer or upper tier.
$18,240 per 100 devices; actions and guidance, IR retainer extra.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Aurora Managed Endpoint Defense vs the endpoint MDR field
Against ESET PROTECT MDR, Bitdefender MDR, Xcitium MDR, Coro Managed SOC and Heimdal Managed XDR — on scope, response, price, warranty, exit and India.
| Dimension | Arctic Wolf Aurora Managed Endpoint Defense | ESET PROTECT MDR | Bitdefender MDR | Xcitium MDR | Coro Managed SOC | Heimdal Managed XDR |
|---|---|---|---|---|---|---|
| What it is | SOC on the Aurora agent | MDR on ESET PROTECT | SOC on GravityZone | SOC on ZeroDwell | SOC on Coro modules | SOC on Heimdal modules |
| Deployment | SaaS + Aurora agent | Cloud or own console | GravityZone agent | On-prem console unclear | Cloud Actionboard only | Heimdal agent + modules |
| Coverage | Endpoints only | Endpoint, mobile, cloud | Endpoint; XDR optional | Xcitium or Defender | Coro’s stack | Mostly Windows |
| Pricing model | Per device, 1–3 years | Per device, quoted | Platform + service | Modular, per endpoint | Per user or device | Per device a year |
| Published entry price | $18,240 / 100 devices | Not published | Reported $6.99–10.49 | Not published | List withdrawn | Not published |
| Included vs add-on | Agent licences inside | Full stack in bundle | Platform in the fee | Modules stack up | Package decides | Modules quoted apart |
| Scale and track record | Agent changed hands | 100M+ sensors | 285+ analysts | Unverified >2,000 | Unverified >2,000 | Since 2014 |
| Response and IR depth | Act, then guide | 6-min claim; DFIR tier | Pre-approved actions | Containment-first | Auto-fix, then SOC | Act or notify per module |
| Integrations and channel | Direct, AWS or MSP | ESET telemetry only | MSP edition | SMB, mid and MSPs | Partner-led only | Reseller alerts, PSA |
| Assurance and warranty | Warranty in bundles | Warranty, SOC 2 | Not documented | Not documented | Not documented | No SLA published |
| India storage region | No India region | Own-server console | APAC SOC, no India DC | Not documented | Not confirmed | EU, US or UK only |
| SOC and support | Agentic SOC, no India | Premium Support | 30-minute call | 24/7, sites unnamed | Via your partner | 24x7, location unnamed |
| Lock-in and exit | Aurora agent required | Tied to ESET agents | GravityZone goes too | Defender path exists | Whole stack moves | Tied to Heimdal |
| Best fit | Aurora agent estates | All-ESET organisations | First EDR, APAC hours | Prevention-first SMBs | Lean SMB IT teams | Windows Heimdal shops |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Aurora Managed Endpoint Defense if…
- ✓You run, or are moving to, Arctic Wolf’s Aurora endpoint agent and nobody has the hours to read its alerts
- ✓You want a public starting price — $18,240 a year for up to 100 devices on AWS Marketplace — before a sales call
- ✓You value hunting and ongoing configuration help bundled in, not just alert forwarding
Compare alternatives if…
- ✓Your SOC must also read a firewall, identity provider or another vendor’s EDR — that is Aurora MDR or an estate-scope service
- ✓Mobile and cloud-app coverage under the same analysts matters — ESET’s MDR bundle spans both
- ✓You want analysts acting module by module only where you allow it — Heimdal’s ADAPT settings do that
Do not expect…
- ✓An Indian data region or an India-based SOC for this service
- ✓Forensics and system restoration inside the fee — that is the Incident360 retainer
- ✓A Gartner Magic Quadrant placement — none exists for MDR; Arctic Wolf cites IDC MarketScape
Arctic Wolf Aurora Managed Endpoint Defense is one of 19 managed detection & response products TechBag carries. The Managed Detection & Response guide narrows them to a shortlist and shows the reasoning. →
What does watching your own endpoints cost you?
Drag the sliders (endpoints covered; analyst-hour cost). Estimates model in-house time spent triaging endpoint alerts, investigating detections and tuning agent policies at an assumed 1.5 hours per endpoint a year, with 70% of it handed to a managed SOC. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published: the only public figure is Arctic Wolf’s AWS Marketplace offer for the US — $18,240 for 12 months and up to 100 devices, about $182.40 per device a year, with 24- and 36-month terms also listed. Larger fleets, the On-Demand variant and the bundles are quoted. Forensics and restoration are a separate Incident360 retainer. TechBag quotes in INR with GST.
Managed Endpoint Defense
Best for fleets that want the full service
- $18,240 a year for up to 100 devices (AWS offer)
- Aurora Protect and Endpoint Defense licences inside
- Triage, hunting, response and tuning help
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
On-Demand or MSP edition
Best for escalation-only or MSP-run estates
- Quoted; not on the public marketplace offer
- On-Demand escalates when you ask
- MSP edition delivered by your provider
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Does the fleet fit the 100-device public band, or will a larger quote apply? Count servers and laptops separately.
Are all devices Windows, macOS or Linux at versions Aurora Protect and Focus support, including any ARM64 Windows?
Which signals sit outside the service — firewall, identity, cloud, another EDR — and who watches those today?
Which response actions may Arctic Wolf’s analysts take without asking, and which need your sign-off first?
Will you add an Incident360 or JumpStart retainer for forensics and restoration, at $325 an hour on JumpStart?
Is storage in Japan, Canada, Frankfurt, ANZ, South America or the US acceptable under your DPDP and sector rules?
Do you need the full service, the On-Demand variant that escalates on request, or the MSP edition through a provider?
Does the quote state device count, term, included licences and renewal terms? Ask for INR with GST and the exit terms.
Questions buyers ask
Ready to evaluate Aurora Managed Endpoint Defense?
Count your devices and model the analyst hours first, or let a TechBag advisor scope a 100-device pilot with a first-alert drill.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.