Lead scoring sits on US$39 to US$90 CRM seats, not the US$9 entry plan

01Four numbers are the whole of monitoring

The 2023 version of this post listed a dozen things to track. In practice a team of five to twenty sellers needs four: leads by source, conversion from each stage to the next, days spent in each stage, and a forecast of what closes this month. The first three come from any CRM that records stages with dates; a spreadsheet can do them for a while. The fourth, and the habit of working the best leads first, are where the plans divide.

02Where the plans split

Forecasting does not follow the same line. Pipedrive puts forecast reports in Growth at US$39, a tier below its scoring; Freshsales keeps “forecasting insights” for Enterprise at US$59; HubSpot places scoring and forecasting together in Professional.¹²³ Zoho CRM is the exception that prices in rupees: forecasting, multiple pipelines and web forms are in Standard at about ₹800 a user a month, and its Zia predictions in Enterprise at about ₹2,400.⁴⁵

The order follows each vendor’s business model. A per-seat CRM earns most by moving a team up a tier, and scoring is the feature a sales manager asks for once the lead list outgrows one person’s memory. Buy the entry plan, run the four numbers for a quarter, and upgrade only the seats that need the queue.

03If you are buying this in India

Only Zoho prints a rupee price; the others list US$, and an Indian company buying through a reseller pays 18% GST on top.⁶ Five Freshsales Pro seats are US$2,340 a year before GST; five Zoho Standard seats are ₹48,000, or ₹56,640 with GST. A web form that captures a lead collects personal data, so the consent wording on it falls under the Digital Personal Data Protection Act, 2023; the DPDP Rules were notified on 13 November 2025 and their substantive duties apply from 13 May 2027.⁷ Write the notice into the form now, while the funnel is small.