- BFSIBanking, Financial Services & Insurance
- IT & ITESIT services, BPM, GCCs & SaaS
- Retail & e-commerceStore chains, D2C brands & marketplaces
- HealthcareComing soon
- ManufacturingComing soon
JumpCloud Cloud Directory
Your Wi-Fi still asks a domain controller who you are. That box is the last reason AD survives — JumpCloud Cloud Directory keeps every user and group in one SaaS directory, fed by HR, Google Workspace, Microsoft 365 or AD, and answers LDAP and RADIUS from the cloud — so the domain controller kept alive for Wi-Fi and a few Linux servers can finally go.
Buy through TechBag
Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The JumpCloud platform family
This page covers JumpCloud Cloud Directory — with Cloud LDAP, Cloud RADIUS and Directory Insights folded in. The rest:
Quick facts
30-second orientation- Product
- A cloud directory of users and groups, with Cloud LDAP, Cloud RADIUS and Directory Insights audit logs folded in
- Maker
- JumpCloud Inc., Louisville, Colorado; founded 2012; private, valued at $2.625B in its October 2021 round
- Sources
- Create users directly, or import them from HR systems, Google Workspace, Microsoft 365/Entra ID or Active Directory
- Protocols
- Cloud LDAP (RFC 2307, over LDAPS or StartTLS) and Cloud RADIUS for Wi-Fi, VPNs and switches, each per region
- Price
- $3 a user a month on annual terms, $4 monthly; LDAP, RADIUS and Directory Insights cost $3 / $4 each
- Packages
- Inside SSO ($11/$13), Device Identity Management ($13/$15) and all three Platform tiers; LDAP and RADIUS in Platform only
- Trial
- 30 days with full functionality and 24×7 support; accounts opened since 1 February 2024 get no free tier
- Proof
- JumpCloud cites 250,000+ organisations (not a paying count) and publishes no Gartner, Forrester or IDC placement
- India
- Mumbai region live since 30 April 2026 for new tenants; data at rest there, logs and telemetry may leave India
- In India via
- TechBag — AD exit plan, LDAP and RADIUS mapping, region choice, quote in INR with GST
Understand cloud directories before you buy one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is a cloud directory?
A cloud directory is the list of who works here, kept as a service rather than on a domain controller you patch.
A domain controller in the cupboard vs JumpCloud Cloud Directory — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A domain controller in the cupboard | JumpCloud Cloud Directory |
|---|---|---|
| Directory | A domain controller in a cupboard | A cloud directory, hosted in your chosen region |
| Wi-Fi sign-in | One shared Wi-Fi password for all | Per-user RADIUS logins, MFA optional |
| Linux and build servers | Local accounts on every box | Cloud LDAP over LDAPS, granted by group |
| Leavers | Disabled in AD, forgotten in Google | Disabled once, from the HR feed outward |
| Audit trail | Event logs nobody reads | Directory Insights: $3 alone, or in SSO tiers |
| What it is NOT | — | Access-review governance, or a free tier |
The cheapest test is the 30-day trial on one office: import users, move one Wi-Fi network and one LDAP app, and see what still asks the old server.
The four pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Directory core
Each person gets one identity in JumpCloud, created there or imported; group membership, including dynamic groups built from attributes, decides what each user reaches.
Sources
Integrations pull people from an HR system such as Workday, BambooHR or HiBob, or from Google Workspace, Microsoft 365/Entra ID and AD, so one upstream change flows down.
Endpoints
Regional LDAP and RADIUS hosts (ldap.in and radius.in for Indian tenants) answer file servers, Jenkins, Wi-Fi access points and VPNs, with MFA available on both.
Agent
An agent ties the directory account to the local login on Windows, macOS and Linux; JumpCloud says agents keep device logins working through a cloud outage.
Identities come in from HR, Google, Microsoft or AD, live in JumpCloud’s cloud directory, and reach apps, Wi-Fi and laptops through LDAP, RADIUS and an agent.
Nine capabilities. Identities, protocols, audit.
JumpCloud Cloud Directory moves the directory to the cloud — and keeps LDAP and RADIUS answering for the systems that never learned SAML.
One identity per person
Create accounts in the console or import them, then let a single change in the source of truth reach every connected app and laptop.
HR as the source
HR integrations with Workday, BambooHR, HiBob and others create, change and disable accounts as people join, move and leave.
Google, Microsoft and AD
Sync with Google Workspace or Microsoft 365/Entra ID, WS-Federation included, or keep Active Directory alongside through AD Integration.
Hosted LDAP, no server
RFC 2307 Cloud LDAP over LDAPS or StartTLS for Jira, Jenkins, OpenVPN, file servers and Linux hosts, managed by group.
Wi-Fi and VPN sign-in
Point access points, VPNs and switches at JumpCloud’s RADIUS; it generates the shared secrets and can map users to VLANs by group.
A factor on old protocols
Require MFA when users reach LDAP resources or sign in over RADIUS, so systems that speak only those protocols get a second factor too.
Directory Insights logs
Directory Insights records admin changes and authentication events for audit reporting; it is a $3 per-user item of its own.
Groups that fill themselves
Dynamic groups populate from user attributes such as department or location, and each group carries the resources its members get.
Identities beyond people
JumpCloud says the directory holds human, machine and AI-agent identities; governing agents needs a Platform-tier package.
Watch JumpCloud set up LDAP, RADIUS and federation
Three videos from JumpCloud’s official channel, all from 2024: University tutorials on configuring RADIUS and LDAP, and a release demo on federation and dynamic groups.
Configuring RADIUS | JumpCloud University Tutorial (2024)
A 4:42 JumpCloud University walk-through from 2024 on pointing Wi-Fi or a VPN at Cloud RADIUS and granting access by group.
Configuring LDAP | JumpCloud University Tutorial (2024)
A 2:51 tutorial from 2024 on switching on Cloud LDAP, binding users and connecting an application that speaks LDAP.
Product Release Demo: Federation & Dynamic Groups
A 19:48 release demo from February 2024 on identity federation and on groups that fill themselves from user attributes.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most small IT teams keep AD alive for Wi-Fi. JumpCloud Cloud Directory lets it go.
Here’s what genuinely sets it apart — and exactly where it stops.
A directory without a server room
Many Indian firms that grew up on Google Workspace never ran Active Directory, and those that did often keep a domain controller alive just for Wi-Fi and a few Linux boxes. Cloud Directory removes that last box: users live in JumpCloud, and LDAP and RADIUS are answered from its cloud, region by region.
Neutral between Google and Microsoft
It does not assume one suite. It can be the source of truth itself, take people from an HR system, or sit beside Google Workspace, Microsoft 365 and AD. That suits mixed fleets of Macs, Windows PCs and Linux laptops, where Entra ID would pull the whole estate deeper into Microsoft.
Priced in small, readable pieces
The directory lists at $3 per user a month on annual terms. LDAP, RADIUS and Directory Insights are each another $3, or arrive together in Platform and Platform Prime. A 60-person team can buy only what it uses and compare every line with Okta or Entra before signing.
Where it stops
LDAP and RADIUS are not in the $11 SSO or $13 Device Identity packages; you add them or move to a Contact-Sales Platform tier. The Mumbai region is for new tenants and covers data at rest, not logs or telemetry. There is no free tier for new accounts, no access-review campaigns and no analyst placement.
The numbers behind the platform
What your JumpCloud Cloud Directory rollout looks like
Map every sign-in
List each place people sign in today: Google or Microsoft, Wi-Fi, VPN, Linux servers, LDAP apps and every laptop.
Choose the region first
Pick the India, US or EU region at sign-up; changing it later is a paid migration, not a setting you can flip.
Pilot one office
Import users from HR or Google, bind ten laptops, and move one Wi-Fi network and one LDAP app across to JumpCloud.
Retire the old server
Move the remaining LDAP binds and RADIUS clients, keep AD in sync until the last one moves, then switch it off.
Settle the package
Price directory, LDAP, RADIUS and Insights à la carte against a Platform quote, then fix the INR figure with GST.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We retired our last domain controller: office Wi-Fi moved to Cloud RADIUS and two Linux build servers to Cloud LDAP in a weekend.”
“Google Workspace stays our mailbox, but joiners and leavers are now switched on and off in JumpCloud, with the HR feed in charge.”
“Mac and Windows logins use the same directory account, so a password change reaches the laptop and the apps in one step.”
“Our tenant pre-dated the Mumbai region, and moving it there is a paid migration. Choose the region on day one if audit needs it.”
“LDAP was not in the SSO package we bought, which surprised finance; adding it per user was easy once we read the pricing matrix.”
“Directory Insights gave our ISO auditors a clean trail of admin changes and logins without us building any logging of our own.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and review-site grids score satisfaction, not fit for your estate. So here’s TechBag’s synthesis of the cloud directory and workforce identity market — tap any vendor to see why it sits where it does.
TechBag Cloud Directory Grid
Execution strength vs product vision — the classic market map, minus the paywall.
$3 a user a month annual; Mumbai region for new tenants.
Legacy Reach × Source Flexibility
The grid nobody publishes — how far each directory reaches into old protocols and device logins vs how many systems it can take identities from.
Hosted LDAP and RADIUS, cross-OS device login; HR, Google, M365 and AD.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
JumpCloud Cloud Directory vs the cloud directory field
Against Okta Universal Directory, Microsoft Entra ID, miniOrange Directory, Scalefusion OneIdP and Hexnode IdP — on sources, LDAP, RADIUS, factors, device login, price and India data.
| Dimension | JumpCloud Cloud Directory | Okta Universal Directory | Microsoft Entra ID | miniOrange Directory | Scalefusion OneIdP | Hexnode IdP |
|---|---|---|---|---|---|---|
| What it is | Open cloud directory | Okta’s identity store | Microsoft’s cloud IdP | India-built directory | UEM-linked identity | IdP for Hexnode fleets |
| Deployment | SaaS only | SaaS only | SaaS, plus Azure add-on | Cloud or on-prem | SaaS | SaaS |
| Identity sources | HRIS, Google, M365, AD | AD, LDAP and HR sync | AD sync; HR from P1 | AD, LDAP and HR | Built-in or federated | Hexnode-centred |
| LDAP for legacy apps | Cloud LDAP, $3 add-on | LDAP interface | Via Domain Services | Cloud LDAP headline | LDAP listed | LDAP listed |
| RADIUS for Wi-Fi and VPN | Cloud RADIUS, $3 add-on | On the SSO SKU | NPS extension | At the SSO SKU | Not recorded | Not recorded |
| Phishing-resistant MFA | WebAuthn, passkeys, Go | FIDO2 and passkeys | Passkeys and FIDO2 | At the MFA SKU | Not established | Not documented |
| Conditional access | Add-on or Prime | Full, depth by tier | Conditional Access, P1 | Basic | Device-signal policies | Device Trust Engine |
| Device login | Win, Mac, Linux agent | Higher suites | Windows-first | Via the MFA SKU | Device-bound login | Managed devices only |
| App ecosystem | Connector count unstated | 7,000+ OIN connectors | Microsoft-native | 5,000+ integrations | Inside Scalefusion | Hexnode fabric |
| Pricing model | Per user, à la carte | Per-user suites | Per user, or in M365 | Per user, INR quote | Per device | Inside UEM plans |
| Published entry price | $3/user/month | ~$6, $1,500 minimum | Free; P1 at $7 | Quote in INR | $4/device/month | Bundled, no list |
| India data region | Mumbai, new tenants | India tenants, 2026 | No India geo | On-prem in India | Ask for OneIdP | No India DC listed |
| Lock-in and exit | Re-point LDAP and RADIUS | A directory you rent | Tied to Microsoft 365 | Self-hostable | Tied to the UEM | Tied to Hexnode UEM |
| Best fit | Mixed fleets, no AD | Many-app estates | Microsoft 365 shops | INR, on-prem option | Scalefusion fleets | Hexnode fleets |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose JumpCloud Cloud Directory if…
- ✓You have no Active Directory, or keep one alive only for Wi-Fi, VPN and a few Linux or LDAP systems
- ✓Your fleet mixes Macs, Windows and Linux, and you want one directory that favours neither Google nor Microsoft
- ✓You want published per-user prices and a Mumbai region chosen at sign-up
Compare alternatives if…
- ✓Microsoft 365 E3 or Business Premium already pays for Entra ID P1
- ✓You need the widest app catalogue — Okta lists 7,000+ integrations
- ✓Identity data must sit on your own servers — miniOrange offers an on-premises edition
Do not expect…
- ✓LDAP and RADIUS in the $11 SSO or $13 Device Identity packages
- ✓India-only processing: logs, telemetry and support data may leave India
- ✓Access-review campaigns or segregation-of-duties checks
JumpCloud Cloud Directory is one of 30 iam, sso & mfa products TechBag carries. The IAM, SSO & MFA guide narrows them to a shortlist and shows the reasoning. →
What does keeping a directory server cost you?
Drag the sliders (users in the directory; IT-hour cost). Estimates model the IT time spent patching a domain controller, keeping a RADIUS server and local server accounts in step, and chasing leavers across systems, at an assumed 1.5 hours per user a year, with 70% of it removed by a hosted directory. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published. Cloud Directory is $3.00 per user a month on annual billing or $4.00 month to month (USD), and it sits inside the SSO package ($11 / $13) and the Device Identity Management package ($13 / $15). Cloud LDAP, Cloud RADIUS and Directory Insights are $3 / $4 each; LDAP and RADIUS are bundled only in the Contact-Sales Platform and Platform Prime packages. New accounts start with a 30-day trial, not a free tier. TechBag quotes in INR with GST.
Cloud Directory
Best for a directory of record without AD
- $3 per user a month annual, $4 monthly
- HR, Google Workspace, M365 and AD as sources
- Also inside the $11 SSO package
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
+ Cloud LDAP and RADIUS
Best when servers, Wi-Fi or VPNs still need a directory
- $3 / $4 per user each, à la carte
- Bundled only in Platform and Platform Prime
- MFA available on both protocols
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Is your tenant new enough to start in Mumbai, and which logs, telemetry and support data will still leave India?
Do you need LDAP and RADIUS? Neither is in the SSO or Device Identity packages, so price them à la carte.
Which system is the source of truth: HR, Google Workspace, Microsoft 365 or AD? Test the leaver flow first.
List every LDAP bind and RADIUS client, and confirm each works with LDAPS or StartTLS and per-user logins.
Suspended users are billable at JumpCloud; agree how leavers are deleted so dormant accounts stop costing money.
What still works if JumpCloud’s cloud is unreachable: laptop logins, LDAP binds, Wi-Fi? Test it during the pilot.
How long does Directory Insights keep events, and does that cover CERT-In’s 180-day log rule or need an export?
What term and user count does the quote cover? Ask TechBag for INR with GST, each à-la-carte line itemised.
Questions buyers ask
Ready to evaluate JumpCloud Cloud Directory?
List every place your people sign in today, or let a TechBag advisor map your LDAP apps, RADIUS clients and laptops, pick the right package and region, and get the quote in INR with GST.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.