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JumpCloud Remote Access
A laptop needs a fix and the user is in a meeting. Your remote tool wants their screen anyway — JumpCloud Remote Access lets IT take live, unattended or background control of Windows, Mac and Linux desktops from a browser, over an encrypted peer-to-peer link, using the agent your JumpCloud devices already run — $3 per user a month, or included in the $9 Device Management package.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The JumpCloud platform family
This page covers JumpCloud Remote Access — formerly Remote Assist, with Background Tools and the Remote File Manager folded in. The rest:
Quick facts
30-second orientation- Product
- Remote support for managed desktops, launched from JumpCloud’s device console; formerly Remote Assist
- Maker
- JumpCloud Inc., Louisville, Colorado; Remote Assist launched free in October 2022, now a paid line
- Sessions
- Live Assist with consent prompt, one-time access code, Silent Assist (unattended), Background Tools
- Targets
- Windows, macOS and Linux desktops running the JumpCloud Agent; no iOS or Android devices
- Transport
- WebRTC from the admin’s browser, with unique session keys, end-to-end encryption and peer-to-peer links
- Audit
- Sessions are logged automatically; video recording of sessions is not documented by JumpCloud
- Price
- $3 per user a month billed annually, $4 monthly; in the $9 Device Management package
- Not in
- Platform Essentials, the 300-user package, even though it includes MDM and Patch Management
- India
- New tenants may choose the Mumbai region (April 2026); logs and telemetry may be handled abroad
- In India via
- TechBag — package fit, a trial on your desktops and a quote in INR with GST
Understand remote support tools before you buy one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
Remote support from the device console
JumpCloud Remote Access gives IT live, unattended and background sessions on Windows, Mac and Linux desktops.
A separate remote tool vs JumpCloud Remote Access — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A separate remote tool | JumpCloud Remote Access |
|---|---|---|
| Support tool | A separate agent and contract | Same agent and console as the MDM |
| Quick fixes | Take over the screen every time | Background commands and file moves |
| After hours | Wait for the user to be online | Silent Assist on unattended desktops |
| User consent | Shared passwords and screen links | Live Assist asks the user before control |
| Licensing | Per technician or channel | Per managed user, in the device package |
| What it is NOT | — | Mobile remote control or recorded sessions |
The cheapest test is the 30-day trial: run Live Assist, Silent Assist and Background Tools on one Windows, one Mac and one Linux desktop.
The four pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Console
An admin opens the device in the JumpCloud console and starts a session from the browser; the same record carries the device’s user, policies and patch state.
Agent
Every target must run the JumpCloud Agent on Windows, macOS or Linux; Linux needs a desktop session (X11 or a display manager), so headless servers are out.
Channel
Screen, input and files move over WebRTC with unique session keys and end-to-end encryption, directly peer-to-peer between browser and device.
Log
Each session is logged automatically in JumpCloud. JumpCloud documents no video recording, so the record is who connected, where and when, not a replay.
A session starts in the admin’s browser, travels peer-to-peer over WebRTC to the JumpCloud Agent on the desktop, and leaves a log, not a video.
Nine capabilities. Connect, repair, audit.
JumpCloud Remote Access opens a support session from the same device record IT already manages — the support layer of the JumpCloud platform.
Consent-first live control
Live Assist, the default session type, asks the user to accept before the admin can see or control the screen.
One-time access codes
A one-time access code opens a session on demand, for the user who needs help now rather than at a booked time.
Nothing to install for IT
Sessions run from the admin’s browser over WebRTC, with multi-monitor viewing and clipboard sync, and no viewer app.
Unattended access
Silent Assist reaches a device with no one at it, for after-hours fixes on laptops and desktops that run the agent.
Fix without the screen
Background Tools run commands and move files without sharing the screen, so the user keeps working; they are not on Linux.
Remote File Manager
Remote File Manager browses the device’s files and moves them in either direction, without a separate file-sharing tool.
Every session logged
Sessions are logged automatically in JumpCloud; video recording is not documented, so the log is the whole audit trail.
Keys per session
Each session gets unique keys, end-to-end encryption and a direct peer-to-peer path, according to JumpCloud’s documentation.
Timeouts and limits
Sessions time out after 120 minutes by default, one session per device at a time, with unlimited devices in parallel.
Watch JumpCloud run remote sessions (as Remote Assist)
Three videos from JumpCloud’s official channel, from 2023 and 2024, all made under the product’s earlier name, Remote Assist: a session demo, an explainer and a live show on Silent Assist.
JumpCloud Remote Assist: Start a Remote Control Session With JumpCloud | JumpCloud for MSPs
A short 2023 demo of starting a session; it uses the earlier Remote Assist name, now Remote Access.
What Is Remote Assistance?
A three-minute 2024 explainer on remote assistance, made while the product was still called Remote Assist.
The IT Hour | Remote Silent Assist 5.12.23
A 56-minute 2023 live session on Silent Assist, the unattended mode, shown under the old Remote Assist name.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most remote tools take over the screen. JumpCloud can fix things in the background.
Here’s what genuinely sets it apart — and exactly where it stops.
Support sessions on the device record you already keep
Remote Access starts from the device in JumpCloud’s console, where its user, policies and patch status already sit, and it uses the same agent as JumpCloud’s MDM. There is no second support agent to deploy, and in the $9 Device Management package it costs nothing extra.
Fix things without taking over the screen
Background Tools let IT run commands and move files while the user carries on working, and Silent Assist reaches machines nobody is sitting at. When a user does need to watch, Live Assist asks for consent first, which suits teams handling customer or patient data on screen.
A per-user price, not per technician
Most rivals here bill per technician or per concurrent channel. JumpCloud lists Remote Access at $3 per managed user a month on annual billing, and does not state a technician limit, so ask. It was free for unlimited devices at its 2022 launch; new accounts now pay. TechBag quotes in INR with GST.
Where it stops
No iPhone, iPad or Android targets. Headless Linux servers are not supported, and Background Tools skip Linux. No session video recording is documented, keyboards are English QWERTY only, and there is no technician approval workflow or on-prem edition. It is missing from Platform Essentials, and no analyst has placed JumpCloud.
The numbers behind the platform
What your JumpCloud Remote Access rollout looks like
List what you support
Count the desktops by OS, the phones and tablets, and any headless Linux servers, then mark which ones JumpCloud can reach.
Package and audit needs
Check whether your package includes Remote Access (Platform Essentials does not) and whether auditors need session video.
Pilot the session types
Run Live Assist, a one-time code, Silent Assist and Background Tools on a pilot of Windows, Mac and Linux desktops.
Write the support rules
Decide when IT may use Silent Assist, how consent is recorded and where session logs go, then train the helpdesk.
Retire and sign
Retire the old remote tool on covered desktops, keep one for mobiles if needed, and sign the INR quote with GST.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Remote Access came with the device package, so we dropped a per-technician tool. Our helpdesk starts sessions from the device record.”
“Background Tools let us restart services and pull logs while the user keeps working. Nobody has to stop for a screen share.”
“Silent Assist handles our after-hours fixes on branch desktops, and the consent prompt keeps daytime sessions above board.”
“Our auditors asked for session recordings and JumpCloud only logs sessions. We now note the ticket number in every session.”
“Field staff carry Android tablets that it cannot reach, so we kept a second tool for those. Desktops are covered well.”
“Sessions open from the browser without any viewer app, which matters when our engineers work from locked-down laptops.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and review-site grids score satisfaction, not fit for your estate. So here’s TechBag’s synthesis of the Remote access and support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
$3 per user list price; no analyst placement.
Built Into UEM × Device Reach
The grid nobody publishes — how tightly the remote tool is built into your device management (same agent, same console, same bill) vs how many kinds of device and use it reaches.
Same agent as the MDM; desktops only; sessions logged, not recorded.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
JumpCloud Remote Access vs the remote-support field
Against TeamViewer Remote, AnyDesk, Zoho Assist, Splashtop Remote Support and ManageEngine Remote Access Plus — on sessions, mobile, recording, licensing, price and India data.
| Dimension | JumpCloud Remote Access | TeamViewer Remote | AnyDesk | Zoho Assist | Splashtop Remote Support | ManageEngine Remote Access Plus |
|---|---|---|---|---|---|---|
| What it is | Support inside UEM | Cross-platform remote | Fast remote desktop | Support desk tool | Per-technician support | Self-hostable support |
| Hosting | SaaS, peer-to-peer | Cloud only | Cloud or on-prem | Cloud only | Cloud; on-prem apart | Your server or cloud |
| Attended support | Live Assist + codes | Attended included | Attended, any device | 2 to 6 sessions | SOS on demand | Attended included |
| Unattended access | Silent Assist | On the same licence | Device caps by tier | Priced separately | Remote Support line | By computer count |
| Phones and tablets | No mobile targets | Mobile supported | Mobile included | Mobile from Professional | Varies by plan | Android, on-prem only |
| Session recording | Logged, not recorded | Local recordings | Local only | Enterprise records | Enterprise, on request | Professional records |
| Staff remote work | IT support only | Remote work too | Staff access included | Not documented | Technician tool | Unclear for staff |
| Ecosystem | Inside the device suite | Standalone | Standalone tool | Own price list | Bundled in RMMs | Inside Endpoint Central |
| Pricing model | Per managed user | Users + channels | Users, devices, sessions | Per technician | Per concurrent tech | Computers + technicians |
| Published entry price | $3 /user/month | $24.90 /month | $28.90 /month | $10 /tech/month | $259 /tech/year | $75 /year on-prem |
| Free option | 30-day trial | Not for business | Personal use only | Free plan | No free tier listed | Free for 10 |
| India data region | Mumbai tenant option | Not documented | On-prem route | India data centre | US, DE or AU | On-prem in India |
| Lock-in and exit | Nothing extra to remove | Client everywhere | Annual terms | Light to leave | Bundled in RMM | Perpetual option |
| Best fit | JumpCloud device fleets | One tool for everything | Slow links, self-hosting | Small Indian IT teams | Helpdesks and MSPs | Self-hosted, low cost |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose JumpCloud Remote Access if…
- ✓Your desktops already run the JumpCloud Agent and you want support sessions in the same console
- ✓Background fixes and unattended access matter more than recorded sessions
- ✓You buy the $9 Device Management package, where it is already included
Compare alternatives if…
- ✓You must support phones and tablets — TeamViewer, AnyDesk or Zoho Assist
- ✓Auditors want session recordings — Zoho Assist Enterprise or Remote Access Plus Professional
- ✓You need a self-hosted server — AnyDesk On-Premises or ManageEngine Remote Access Plus
Do not expect…
- ✓Remote control of iPhones, iPads or Android devices
- ✓Sessions on headless Linux servers, or Background Tools on Linux
- ✓The free unlimited Remote Assist of 2022 — new accounts pay
JumpCloud Remote Access is one of 24 remote support & access products TechBag carries. The Remote Access guide narrows them to a shortlist and shows the reasoning. →
What does a separate remote-support tool cost you?
Drag the sliders (desktops you support; IT-hour cost). Estimates model the IT time lost to desk visits, waiting for users to come online, interrupting them for screen shares and juggling a separate remote tool, at an assumed 0.3 hours per desktop a month, with 50% of it removed by unattended and background sessions from the device console. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published list prices, in USD per user per month (read 12 October 2026): Remote Access is $3 billed annually or $4 billed monthly, à la carte. It is included in the Device Management package ($9 annually / $11 monthly), Device Identity Management ($13 / $15), Platform and Platform Prime — but not in Platform Essentials. JumpCloud prices per managed user, while most remote-support rivals price per technician or concurrent channel, and no technician limit is published. Remote Assist was free for unlimited devices at its October 2022 launch; new accounts now get a 30-day trial instead. TechBag quotes in INR with GST.
JumpCloud Remote Access
Best as an add-on for JumpCloud-managed desktops
- $3 per user a month, annual ($4 monthly)
- Live, unattended and background sessions
- Windows, Mac and Linux; no mobile
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Device Management package
Best when you also need MDM and patching
- $9 per user a month, annual ($11 monthly)
- Remote Access included at no extra cost
- Not included in Platform Essentials
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you support phones or tablets remotely? JumpCloud Remote Access cannot reach iOS or Android; budget another tool.
Do auditors or customers require session video? JumpCloud logs sessions but documents no recording.
Are any Linux targets headless servers? They need a display session; Background Tools do not run on Linux.
Is your package Platform Essentials? It excludes Remote Access; ask if the $3 add-on attaches or a package change is needed.
Billing is per managed user. Is there any cap on how many technicians can run sessions at the same time?
When may IT use Silent Assist without the user present? Write it down before turning unattended access on.
Do users type on non-English layouts? JumpCloud documents English (QWERTY) keyboards only for sessions.
Is this a new tenant? Mumbai is chosen at sign-up; logs and telemetry may still be processed outside India.
Questions buyers ask
Ready to evaluate JumpCloud Remote Access?
List the desktops, phones and servers your helpdesk supports, or let a TechBag advisor check them against what Remote Access can reach, confirm your package includes it, and quote in INR.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.