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SOTI XSight
Your scanners fail on the floor, far from IT. Fixing them shouldn’t mean a courier or a site visit — SOTI XSight adds remote control, log pulls, chat and tickets to the devices MobiControl already manages — with battery, app, data and Wi-Fi dashboards for Android and Windows fleets.
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How it’s rated
Full scoreboard ↓Quick answer
The SOTI platform family
This page covers SOTI XSight — the diagnostics and support layer. The rest:
Quick facts
30-second orientation- Product
- Diagnostic intelligence and remote support for devices already managed in SOTI MobiControl
- Maker
- SOTI Inc., Mississauga, Canada; private, founded 1995 by CEO Carl Rodrigues
- Lineage
- Successor to SOTI Assist, which SOTI says “has evolved into” XSight
- Needs
- SOTI MobiControl; XSight integrates with it rather than enrolling devices itself
- Platforms
- Analytics, alerting and live support on Android and Windows; visualisation also on Linux
- Support tools
- Remote control, file transfer, log pull, recording, text, voice and video chat, ticketing
- Price
- No standalone price; in the SOTI ONE bundle at $119.88 a device for 12 months on AWS
- Trial
- 30-day free trial from SOTI’s XSight page; subscription only, cloud or on-premise platform
- India
- SOTI India offices in Kochi and Gurugram; no India cloud region documented
- In India via
- TechBag — fleet sizing, bundle versus quote, INR invoice with GST
Understand device diagnostics before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is device diagnostics?
A support team sees and fixes a device remotely, and dashboards show fleet-wide trends such as dying batteries or dead Wi-Fi spots.
Phone calls and device returns vs remote diagnostics — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Phone calls and device returns | SOTI XSight |
|---|---|---|
| Seeing the fault | The worker describes the screen by phone | Remote control with draw-on-screen |
| Getting the logs | Ship the device back to IT | Pull logs and files remotely |
| Dead batteries | Swapped after a shift is lost | A battery-health dashboard and swap list |
| Network or device? | Replace the handheld and hope | Cellular and Wi-Fi heat maps by site |
| Finding problems | Wait for the call | Watchlist alerts on conditions you set |
| What it is NOT | — | An MDM, an Apple analytics tool, or remote work access |
The cheapest test is the free trial: run a week of real tickets through remote control and log pulls, and count the device returns you avoid.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
MobiControl
XSight does not enrol devices. It integrates with MobiControl, which already holds the fleet, so the device list, groups and policies it works with come from there.
Support
An agent opens a device, takes remote control with draw-on-screen, moves files, pulls logs, records the session and talks to the user by text, voice or video.
Intelligence
Dashboards chart battery health, app usage, data usage and cellular or Wi-Fi heat maps; SOTI limits this layer to Android and Windows, with Linux for visualisation.
Platform
SOTI hosts its cloud products on AWS and Azure under ISO/IEC 27001, and says the SOTI ONE Platform also installs on-premise, which is the in-country route.
A support and analytics layer on MobiControl — remote control, logs and tickets, with dashboards for Android and Windows.
Nine capabilities. Support, analyse, alert.
SOTI XSight lets a help desk see, fix and predict problems on devices MobiControl already manages.
Take over the screen
An agent controls the device and can draw on its screen to point the user at the right button instead of reading out steps.
Pull the evidence
File transfer moves a config or a fix onto the device, and a log pull brings its logs back, so a fault is read rather than guessed.
Text, voice or video
Live text, voice and video chat reach the worker holding the device, with audio and video recording of the session available.
A dashboard for batteries
The Smart Battery Dashboard tracks battery health across the fleet, so weak packs are swapped before a shift dies at noon.
Which apps, how much data
Operational intelligence charts app usage and data usage per device and group, to show which apps are used and where data goes.
Heat maps of signal
Cellular and Wi-Fi heat maps show where devices lose signal on a site, separating a network gap from a faulty handheld.
Alerts before a call
A watchlist flags devices that cross the conditions you set, so the help desk sees a problem before the worker rings it in.
Tickets in the same tool
Integrated ticketing logs each case beside the device it concerns, and SOTI documents a ServiceNow link for desks that use it.
An AI assistant, in beta
SOTI Stella, labelled beta, is integrated within MobiControl and XSight; treat it as a preview to test, not a reason to buy.
Watch SOTI XSight in action
Operational intelligence dashboards, the Smart Battery Dashboard, watchlist alerting, and SOTI’s 2021 introduction to XSight.
How-To: Use SOTI XSight Operational Intelligence For Smarter Business Decisions
A walk through the operational intelligence dashboards and what they say about how a fleet is used.
Proactively Monitor Smart Battery Health | SOTI XSight
The Smart Battery Dashboard: spotting tired batteries across a fleet before they fail on shift.
How To: Use SOTI XSight Watchlist for Proactive Device Monitoring
Setting watchlist conditions so XSight flags a device before its user reports the fault.
What is SOTI XSight?
SOTI’s 2021 introduction to XSight; the dashboards shown have since been redesigned.
Want a live, India-context walkthrough for your environment?
Book a guided demo →A help desk can’t fix what it can’t see. XSight puts the device screen, logs and health in front of it.
Here’s what genuinely sets it apart — and exactly where it stops.
Support that starts from the device, not a phone call
A help-desk agent opens the device in XSight, takes remote control, draws on the screen, pulls logs and files, and talks to the worker by text, voice or video, all while the case is logged in the built-in ticket. For a scanner on a warehouse floor, that can replace a courier trip or a site visit.
Fleet trends a single ticket never shows
Operational intelligence charts battery health, app usage, data usage and cellular or Wi-Fi heat maps across Android and Windows devices. A watchlist then raises an alert when a device crosses your conditions, so recurring faults on one site, model or app show up as a pattern rather than as twenty separate calls.
One vendor from enrolment to diagnosis
XSight integrates with MobiControl, so the device, its profile and its support history sit with one vendor. SOTI sells the pair as MobiControl XS, and its AWS Marketplace bundle adds Snap and Premium or Enterprise Service at $119.88 a device for 12 months, which removes a separate remote-support contract.
Where it stops
XSight needs MobiControl and does not manage devices by itself. SOTI’s footnotes limit operational intelligence, alerting and live support to Android and Windows, so iPhone and Mac fleets get none of it. It is not a remote-access tool for staff working from home, has no standalone price, and no India cloud region is documented.
The numbers behind the platform
What a SOTI XSight pilot looks like
Count the devices it can see
Split the fleet by platform. Only Android and Windows devices get analytics and live support; Apple devices fall outside it.
Start the 30-day trial
Connect a trial to your MobiControl estate and enable XSight on one site’s scanners and one group of Windows tablets.
Run real tickets through it
Handle live cases with remote control, log pulls and chat, and time each against the old call-and-return process.
Set watchlists and batteries
Write watchlist conditions for storage and connectivity, and use the battery dashboard to build the first swap list.
Choose bundle or quote
Compare the $119.88 SOTI ONE bundle with a MobiControl XS quote, and settle cloud versus on-premise for Indian data.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“A picker’s scanner kept dropping off the network. The Wi-Fi heat map showed one aisle was the dead spot, not the device.”
“Drawing on the screen during remote control cut our call times; the store staff follow a circle better than a list of taps.”
“The battery dashboard gave us a swap list each month. Fewer handhelds now die before the evening delivery run ends.”
“Watchlist alerts for low storage reach us before the app crashes, so the field team no longer rings us first.”
“Our iPads get nothing from the analytics side, which we only learned in the trial. Check your platform mix first.”
“Log pulls from Windows tablets in clinics saved us shipping devices back. The ticket sits beside the device record.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the device support and diagnostics market — tap any vendor to see why it sits where it does.
TechBag Device Diagnostics Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Sold with MobiControl; $119.88 a device a year in the SOTI ONE bundle.
Remote Support × Device Analytics
The grid nobody publishes — how far a tool goes in fixing a managed device remotely vs how deep its fleet-health analytics run.
Control, draw, logs, chat and tickets; battery, usage and signal maps.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
SOTI XSight vs device support and diagnostics tools
Against 42Gears SureMDM, Scalefusion UEM, TeamViewer Remote, TeamViewer Remote Management and Zebra VisibilityIQ Foresight — on what each needs, remote control, analytics, batteries, price, India data and exit.
| Dimension | SOTI XSight | 42Gears SureMDM | Scalefusion UEM | TeamViewer Remote | TeamViewer Remote Management | Zebra VisibilityIQ Foresight |
|---|---|---|---|---|---|---|
| What it is | Diagnostics + support | UEM, support built in | UEM with troubleshooting | General remote access | RMM add-on modules | Zebra analytics service |
| What it needs first | SOTI MobiControl | Nothing extra | Nothing extra | Stands alone | TeamViewer Remote | Your EMM + OneCare |
| Deployment | Cloud or on-premise | Cloud or on-premise | Cloud, India-hosted | Cloud only | Cloud only | Zebra’s cloud |
| Remote control on mobiles | Control + draw + record | Screen, touch and keys | From Business tier | OS-dependent control | No mobile coverage | No remote control |
| Device analytics | App, data, signal maps | SureInsights at top | Reports by tier | Session logs only | PC health monitoring | Usage, RAM, WLAN, scans |
| Battery health | Smart Battery Dashboard | In Enterprise tier | Not on price list | Not offered | Not for mobiles | Remaining useful life |
| Alerting | Watchlist alerts | Predictive widgets | Location by tier | No fleet alerts | Monitoring alerts | Predictive states |
| Ticketing and ITSM | Built in + ServiceNow | ServiceNow at top tier | ITSM from Business | Your desk tool | Inside TeamViewer | Zebra cases only |
| Platforms covered | Android and Windows | Nine platform families | Six operating systems | Six operating systems | Windows and macOS | Zebra-centred |
| Pricing model | Per device, bundled | Per device, monthly | Per device, annual | Named users + channels | Per endpoint, annual | Add-on to OneCare |
| Published entry price | $119.88/device/yr bundle | $3.99/device/month | $5 for remote support | $24.90–245.90/month | Quote only | Not published |
| India data | On-prem for India | Bengaluru, on-prem too | India-hosted | Cloud-brokered | Region unverified | Region not stated |
| Lock-in and exit | Tied to MobiControl | Part of the MDM | Part of the MDM | Easy to swap | Tied to TeamViewer | Tied to OneCare |
| Best fit | MobiControl fleets | Budget rugged fleets | India-hosted UEM | Cross-platform help | TeamViewer PC estates | All-Zebra fleets |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose SOTI XSight if…
- ✓Your Android or Windows frontline fleet already runs on MobiControl and support still means phone calls and device returns
- ✓You want remote control, log pulls, chat and tickets in the same console that charts batteries, apps and Wi-Fi
- ✓Buying MobiControl and XSight together, as MobiControl XS or the SOTI ONE bundle, is simpler than a second vendor
Compare alternatives if…
- ✓Remote view in the base MDM plan is enough — 42Gears SureMDM Standard includes it at a published $3.99
- ✓India hosting matters more than diagnostics depth — Scalefusion is hosted in India with troubleshooting from Business
- ✓Your problem is Zebra battery and repair data on a OneCare contract — Zebra VisibilityIQ Foresight is built for it
Do not expect…
- ✓Battery, usage or alerting analytics for iPhones, iPads or Macs
- ✓A standalone XSight price, or XSight without MobiControl underneath
- ✓Remote access for staff working from home — that is a different tool
TechBag has no device diagnostics guide yet, so SOTI XSight sits outside the category guides. Browse all products to compare it with the rest of the catalogue. →
What do device faults cost your support team?
Drag the sliders (managed Android and Windows devices; support-hour cost). Estimates model help-desk and field time spent on device faults, returns and battery failures at an assumed 1.5 hours per device a year, with 70% of it removed by remote control, log pulls and analytics. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Not published on its own: SOTI prints no XSight price. The one published figure is the SOTI ONE bundle that SOTI Inc. sells on AWS Marketplace — $119.88 per device for a 12-month contract, about $9.99 a month, covering MobiControl, XSight, Snap and Premium or Enterprise Service. Otherwise XSight is quoted with MobiControl as MobiControl XS, by subscription, cloud or on-premise. TechBag compares both routes and invoices in INR with GST.
SOTI ONE bundle (AWS Marketplace)
Best for a new SOTI fleet
- $119.88 per device for 12 months (≈$9.99/mo)
- MobiControl + XSight + Snap + Premium/Enterprise Service
- Volume deals via SOTI; AWS costs may apply
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
MobiControl XS (quoted)
Best for existing MobiControl estates
- MobiControl and XSight, quoted per device
- Enterprise-level service bundles, per SOTI SKU list
- 30-day free trial; subscription only
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
What share of the fleet is Android or Windows? XSight analytics, alerts and live support skip iOS and macOS.
Is MobiControl already in place, or are you buying both? XSight reads its fleet from MobiControl and needs it.
Is this help-desk support for managed devices, or staff remote work? XSight is built for the first, not the second.
Do battery failures cost shifts today? The Smart Battery Dashboard is worth most on fleets that swap packs.
Will cases live in XSight’s own tickets or in ServiceNow? Agree which system is the record before the pilot.
Does fleet data have to stay in India? No India cloud region is documented, so plan on-premise if it must.
Is the $119.88 SOTI ONE bundle right, or a MobiControl XS quote? Compare both for your device count and term.
Will anyone rely on Stella? It is labelled beta; test it in the trial before it enters a support process.
Questions buyers ask
Ready to evaluate SOTI XSight?
Price the support hours your frontline devices cost today, or let a TechBag advisor scope a 30-day XSight trial on one site’s Android and Windows devices.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.