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Axcient x360Cloud
Microsoft and Google keep the service running. Keeping your clients’ data is the MSP’s job — Axcient x360Cloud backs up Microsoft 365 and Google Workspace for MSPs into the Axcient Cloud — one backup a day guaranteed, retention up to 10 years, storage pooled across every client.
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How it’s rated
Full scoreboard ↓Quick answer
The ConnectWise platform family
This page covers Axcient x360Cloud — Microsoft 365 and Google Workspace backup, and how it overlaps ConnectWise Cloud Backup. The rest:
Quick facts
30-second orientation- Product
- Microsoft 365 + Google Workspace backup
- Owner
- Axcient, a ConnectWise company since Sept 2024
- Backups
- 1 a day guaranteed, up to 3 attempted
- Retention
- Custom policies up to 10 years
- Storage
- 100 GB fair use per seat, pooled per MSP
- Data centres
- US, Canada and Europe; no India
- Pricing
- Quote only; 14-day free trial
- Sibling
- ConnectWise Cloud Backup (ex-SkyKick), M365 only
- Analysts
- No Gartner or Forrester placement
- In India via
- TechBag — sizing, quotes and support
Understand SaaS backup before you buy one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is SaaS backup?
An independent copy of cloud mail and files, held outside the tenant and restorable to a chosen point in time.
Recycle bins and two backup tools vs one MSP SaaS backup — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Recycle bins and a tool per suite | Axcient x360Cloud |
|---|---|---|
| Two suites | One tool for Microsoft, another for Google | Both suites in one multi-tenant console |
| Deleted mail | Gone once the recycle-bin window closes | Retained on a custom policy up to 10 years |
| Leavers | Licence kept alive just to hold the mailbox | Unlicensed users kept in backup retention |
| Storage bill | Per-GB overages nobody forecasts | 100 GB per seat, pooled across all clients |
| A stolen admin login | Backups deleted before the ransom note | No delete or purge from inside the product |
| What it is NOT | — | Not directory backup — Entra ID is not listed |
The cheapest test is the 14-day free trial: connect one tenant, restore a mailbox, a SharePoint site and a Drive folder, and time each one.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Connectors
x360Cloud connects to each client tenant through Microsoft and Google APIs, then finds new users, containers and SharePoint sites on its own, so nobody adds them by hand.
Axcient Cloud
Copies sit on redundant Amazon S3 storage, AES-256 encrypted at rest, in a US, Canadian or European data centre. Axcient documents no India region and no bring-your-own storage.
AirGap
Backups cannot be deleted or purged from inside x360Cloud, and AirGap keeps them recoverable, so a hijacked MSP login cannot wipe a client’s history.
Console
One portal for every client: SmartSearch, restores, PST export, dashboards, immutable audit logs and backup alerts that can raise tickets through a PSA.
Microsoft and Google APIs in, the Axcient Cloud out — copies an MSP login cannot purge, pooled across every client.
Nine capabilities. Protect, recover, prove.
Axcient x360Cloud keeps an independent copy of Microsoft 365 and Google Workspace data outside the client’s tenant.
Mail, files, sites and Teams posts
Exchange mail, calendar, contacts and archive mailboxes, OneDrive, SharePoint and Teams channel messages, found and backed up automatically.
Google Workspace in the same console
Gmail, Calendar, Contacts, Drive, Sites and Shared Drives — the half ConnectWise Cloud Backup, the ex-SkyKick sibling, does not cover.
Keep departed users’ data
Long-term retention covers unlicensed and deleted users and shared mailboxes, so freeing a licence does not throw away that person’s mail.
SmartSearch across every snapshot
Full-text search by sender, subject, owner, date or text inside attachments, across users, services and version history at the same time.
Item, user or whole-service restores
Restore a message, a mailbox, a OneDrive or a SharePoint site to a chosen date and version, or restore one user’s data into another account.
PST export and Teams message export
Mailboxes export to PST at speed; Teams channel threads export as HTML or JSON for standard and private channels, rather than going back into Teams.
Backups an attacker cannot purge
Nobody can delete or purge data from inside x360Cloud, and AirGap keeps copies recoverable — the answer to a stolen MSP admin login.
Immutable logs for auditors
Immutable audit logs of user, system and backup activity, with detailed reports to hand to a third-party auditor or answer an e-discovery request.
Backup health raised as tickets
Dashboards show every client’s backup status, and failed jobs can open tickets through a PSA with the diagnostics and a fix-it workflow attached.
Watch Axcient x360Cloud in action
A three-minute tour of what x360Cloud protects, and a full demo of search, restore and reporting from the official Axcient channel.
Axcient x360Cloud Product Overview
What x360Cloud protects and how.
Axcient x360Cloud Demo
Search, restore and reports, live.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Clients split between Microsoft and Google. x360Cloud backs up both from one console.
Here’s what genuinely sets it apart — and exactly where it stops.
Microsoft and Google tenants from one console
Most MSPs have clients on both suites. x360Cloud backs up Exchange, OneDrive, SharePoint and Teams channel posts alongside Gmail, Drive, Shared Drives and Sites, so one tool, one contract and one set of alerts covers the lot instead of two products.
Pooled storage an MSP can budget
Each billable seat adds 100 GB to a fair-use pool shared across the MSP’s whole client base, and retention runs to 10 years. A heavy mailbox at one client is balanced by light users at another, instead of producing an overage line on the invoice.
Backups a stolen admin login cannot wipe
Data cannot be deleted or purged from inside x360Cloud, every user signs in with MFA, and AirGap keeps copies recoverable. An attacker inside an MSP console looks for the backups first; here that step fails, and the immutable audit log keeps the trail.
Where it stops
One backup a day is guaranteed; ConnectWise Cloud Backup offers up to six snapshots a day. Entra ID is not on x360Cloud’s list, Teams posts come back as an export, and storage is US, Canada or Europe only — no India region. Prices are quote-only.
The numbers behind the platform
What your Axcient x360Cloud rollout looks like
Count seats, suites and leavers
List each client’s Microsoft 365 and Google seats, shared mailboxes and leavers to keep — that sizes the pooled storage.
Pick the region and retention
Choose the US, Canadian or European data centre, set retention up to 10 years, and record the cross-border transfer in writing.
Trial one client tenant
Connect one tenant on the 14-day trial, let auto-discovery finish, then restore a mailbox, a site and a Drive folder.
Wire alerts and onboard the rest
Route failed-backup alerts into the PSA as tickets, then onboard the remaining clients and check each first backup.
Rehearse and retire the old tool
Run a timed restore and a PST export for an auditor, keep the old product for its retention term, then cancel.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Half our clients are on Google Workspace. Having Gmail and Shared Drives in the same portal as Exchange ended our two-vendor setup.”
“A partner left, we reclaimed the licence, and his mailbox stayed in the backup. Two years later legal asked for it and we had it.”
“SmartSearch found the attachment by a phrase inside the PDF. The restore took minutes; working out which mailbox took longer.”
“Once a day is thin for a busy finance mailbox. We accept it because the pooled storage keeps the monthly bill flat.”
“Our auditor wanted proof nobody could purge backups. The immutable audit log and the no-delete setting answered it in one meeting.”
“Storage sits in the US or Europe, never India. For our clients that needed a written note on cross-border transfer first.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the SaaS backup market — tap any vendor to see why it sits where it does.
TechBag SaaS Backup Grid
Execution strength vs product vision — the classic market map, minus the paywall.
M365 + Google for MSPs; quote-only; no analyst placement.
Storage Location × Workload Breadth
The grid nobody publishes — how much choice you get over where copies are stored, India included, vs how many SaaS workloads one licence protects.
US, Canada, Europe; M365 + Google, no Entra ID.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Axcient x360Cloud vs the SaaS backup field
Against Datto SaaS Protection, Acronis Cyber Protect Cloud, Veeam Data Cloud for Microsoft 365, AvePoint Cloud Backup and Druva — on coverage, price, storage, backup frequency, Entra ID and India.
| Dimension | Axcient x360Cloud | Datto SaaS Protection | Acronis Cyber Protect Cloud | Veeam Data Cloud for M365 | AvePoint Cloud Backup | Druva SaaS Apps |
|---|---|---|---|---|---|---|
| What it is | MSP SaaS backup | Kaseya SaaS backup | MSP protection suite | Veeam-hosted M365 SaaS | Multi-SaaS backup | Cloud-native SaaS backup |
| Deployment | Axcient Cloud only | Datto Cloud only | Acronis or Microsoft | Veeam-hosted in Azure | Theirs, yours or SFTP | Druva cloud only |
| Coverage | M365 + Google | M365 + Google | M365 + Google | Microsoft 365 only | Widest workload list | M365, Google, CRM |
| Pricing model | Per seat, flat storage | Per licence, quoted | Per seat or per GB | Per user, annual | Per user or per volume | Per user, per plan |
| Published entry price | Not published | Not published | $2.60/seat (2023 list) | From $2.63/user/month | Calculator or quote | Not captured |
| Storage included | 100 GB/seat, pooled | Unlimited retention | Unlimited for M365 | Unlimited storage | Unlimited storage | Pooled per licence |
| Frequency and retention | 1/day, up to 10 years | 3x daily, unlimited | Daily, up to 6/day | Plan-based | Long-term retention | Policy-based |
| Security depth | AirGap, no purge | Point-in-time copies | Backup plus security | Immutable, encrypted | Ransomware warranty | Air-gapped + MDDR |
| Integrations | PSA alerting | Kaseya 365 stack | Acronis MSP platform | Microsoft Marketplace | Elements for MSPs | Federated search |
| Entra ID and governance | Entra ID not listed | Entra ID sold apart | Not established | Entra ID on Advanced | Entra ID included | Entra ID, AD, Okta |
| India storage region | US, Canada, Europe | No India region | Mumbai data centre | Central India | India not listed | Mumbai (ap-south-1) |
| Support and trial | 14-day trial | Via Kaseya partner | Via service provider | 24x7 in every plan | Terms not public | Free trial |
| Lock-in and exit | PST and JSON export | Tied to Kaseya cloud | Tied to Acronis | Self-host fallback | Your own storage | Druva-held copies |
| Best fit | Mixed-suite MSPs | Kaseya-stack MSPs | Acronis-stack MSPs | M365-only tenants | Widest SaaS estates | India-resident SaaS |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose x360Cloud if…
- ✓You are an MSP whose clients split between Microsoft 365 and Google Workspace
- ✓Pooled storage across all clients suits you better than per-client allowances
- ✓You already run Axcient x360Recover and want SaaS backup in the same family
Compare alternatives if…
- ✓Your clients are Microsoft 365 only and Entra ID matters — look at ConnectWise Cloud Backup or Veeam
- ✓Copies must be stored in India — Acronis, Veeam and Druva document Indian regions
- ✓You need Salesforce or Dynamics in the same contract — weigh AvePoint or Druva
Do not expect…
- ✓More than one backup a day guaranteed — up to three are attempted
- ✓A published price — ConnectWise quotes x360Cloud, and no INR list exists
- ✓Teams posts restored into Teams — they export as HTML or JSON
Axcient x360Cloud is one of 20 saas backup products TechBag carries. The SaaS Backup guide narrows them to a shortlist and shows the reasoning. →
What does hand-run SaaS recovery cost you?
Drag the sliders (users protected; IT-admin hour cost). Estimates model admin time spent recovering deleted mail and files, answering retention requests and keeping licences alive for leavers at an assumed 1.5 hours per user a year, with 70% of it removed by self-service search, restore and pooled retention. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote-only: neither ConnectWise nor Axcient publishes an x360Cloud price. It is sold per billable seat, with pooled storage (100 GB per seat) and retention in a flat fee, and a 14-day trial needs no credit card. ConnectWise also sells ConnectWise Cloud Backup (ex-SkyKick), Microsoft 365 only, also quote-only. TechBag sizes your seats and suites first, then brings back a written quote with GST invoicing.
Axcient x360Cloud
Best for MSPs with Microsoft 365 and Google clients
- Quote only; 14-day free trial
- 1 backup a day guaranteed; 10-year retention
- 100 GB per seat, pooled across clients
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
ConnectWise Cloud Backup
Best for Microsoft 365-only tenants
- Quote only; ex-SkyKick
- Up to six snapshots a day; Entra ID listed
- No Google Workspace
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do your clients use Google Workspace as well as Microsoft 365? If not, compare ConnectWise Cloud Backup too.
Is one guaranteed backup a day enough for your busiest mailboxes, or do you need several snapshots a day?
Must Entra ID users, groups and policies be restorable? x360Cloud does not list Entra ID — plan for it separately.
Can copies sit in the US, Canada or Europe? If they must stay in India, x360Cloud is not the product.
Will 100 GB per billable seat, pooled across clients, cover your largest archive mailboxes over the retention term?
Do any clients need more than 10 years of mail? That is the ceiling on x360Cloud’s custom retention policies.
Is exporting Teams channel threads as HTML or JSON enough, or must posts be restored back into Teams?
If you change product, how will you keep old snapshots readable until their retention runs out?
Questions buyers ask
Ready to evaluate Axcient x360Cloud?
Model your protected users first, or let a TechBag advisor compare x360Cloud with ConnectWise Cloud Backup for your client mix.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.