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ConnectWise RMM
Your technicians test every Windows update across every client. A NOC could vet them first — ConnectWise RMM is the cloud-native RMM on the ConnectWise Platform — Windows, Mac and Linux monitoring, Windows updates tested by a NOC, third-party patching and ScreenConnect in every package.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The ConnectWise platform family
This page covers ConnectWise RMM — the cloud-native RMM, not the self-hostable Automate. The rest:
Quick facts
30-second orientation- Product
- Cloud-native RMM for MSPs
- Platform
- ConnectWise Platform (formerly Asio)
- Formerly
- ConnectWise Command / Continuum
- Monitors
- Windows, Mac and Linux endpoints
- Patching
- NOC-tested Windows updates + third-party apps
- Packages
- Essentials, Pro, Premium
- Pricing
- Quote only — no list price published
- Analysts
- None — Gartner has no RMM Magic Quadrant
- India
- Offices in Mumbai, Bengaluru, Pune; no India region
- In India via
- TechBag — INR/GST, sizing and support
Understand cloud RMM before you buy one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is an RMM?
An agent on every endpoint and one console to monitor health, patch, script and connect remotely across all your clients.
A server-hosted RMM and hand-tested patches vs ConnectWise RMM — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A server-hosted RMM, patches tested by hand | ConnectWise RMM |
|---|---|---|
| Where the RMM runs | Your own server, database and upgrades | ConnectWise’s cloud — nothing to host |
| Windows updates | Every patch tested in-house each month | NOC-tested; approve or block by policy |
| Third-party apps | A script per application | Third-party patching in every package |
| Remote sessions | A separate remote tool and contract | ScreenConnect in every package |
| Alert noise | Hand-written thresholds per client | NOC-tuned monitors, 500 or 1K+ alerts |
| What it is NOT | — | Not self-hostable — that is Automate |
The cheapest test is the free trial: enrol one client’s devices, switch on NOC-approved Windows patching, and compare the alert noise with your current tool.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Agent
A lightweight agent on Windows, Mac and Linux devices reports health, runs PowerShell, bash or batch scripts and applies patches under the policies you set.
Platform
ConnectWise hosts the console and data on its own cloud platform, formerly branded Asio. There is no on-premises edition of RMM — Automate fills that role.
NOC
NOC technicians test each month’s Windows security updates and publish rollup reports; the stock monitoring conditions ship pre-tuned by the same team.
On top
ScreenConnect opens remote sessions from the device view, while PSA tickets, RPA Starter workflows and Reports and Dashboards share the same platform.
An agent on every endpoint, a console in ConnectWise’s cloud — with a NOC vetting Windows updates before your policies ship them.
Nine capabilities. Monitor, patch, resolve.
ConnectWise RMM monitors and patches every client endpoint from ConnectWise’s cloud, with a NOC vetting Windows updates first.
NOC-tuned monitoring conditions
Monitors ship tuned by ConnectWise’s NOC. Essentials includes 500 intelligent alerts, and Pro raises that to more than 1,000.
Windows, Mac and Linux
The agent monitors Windows, Mac and Linux endpoints; Pro adds virtual machine management and basic network monitoring on top.
Cloud monitoring on Premium
Premium adds cloud monitoring and Enterprise+ reporting; the Backup and Security dashboards are already part of Essentials.
Windows updates, NOC-tested
The NOC tests Windows security updates; you deploy all, none or only approved ones, in windows set by day, time, site or device.
Third-party apps in every package
Third-party patching sits in Essentials and up; ConnectWise names apps such as Adobe Acrobat Reader, Zoom, Slack and Notepad++.
Vulnerability view included
Essentials lists vulnerability management and gives each device an OS patch compliance score, so exposure and patch state sit together.
ScreenConnect built in
ScreenConnect Remote Access is in every package; Premium adds Remote Support, unlimited access agents and View camera sharing.
Scripts, written or generated
Run PowerShell, bash and batch across fleets; AI assistance drafts scripts and monitors, and RPA Starter chains them into workflows.
Intune and Microsoft 365 ties
Pro connects to Microsoft Intune for the devices it manages; Premium bundles Microsoft 365 SaaS backup into the same contract.
Watch ConnectWise RMM in action
The device view on the ConnectWise Platform, patching policies with manual controls, and scripting best practice — from ConnectWise’s own office-hours sessions.
ConnectWise Product Office Hours | RMM | ConnectWise Platform Device Details
The device page on the new platform.
ConnectWise Product Office Hours | RMM Patching Improvements and Manual Controls
Patch policies and manual overrides.
ConnectWise Product Office Hours | ConnectWise RMM Scripting Best Practices
Writing and running scripts safely.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Every client adds endpoints and patches to test. ConnectWise RMM hands the Windows testing to a NOC.
Here’s what genuinely sets it apart — and exactly where it stops.
Windows patches a NOC has already tested
ConnectWise’s NOC technicians test each Windows security update, approve the good ones, block the bad and publish a monthly rollup report. You choose whether to deploy everything, nothing, or only what you or the NOC approved — so Patch Tuesday stops being a lab exercise for every MSP.
Remote access comes in the box
Every package includes ScreenConnect Remote Access, launched from the device view rather than a second console. Premium adds ScreenConnect Remote Support, unlimited access agents and View camera sharing — the remote tool many MSPs were already paying for separately.
Cloud-native, which is exactly how it differs from Automate
ConnectWise sells two RMMs and says so: Automate offers deeper manual customisation, runs on-premises or hosted and primarily supports Windows; RMM is cloud-native on the ConnectWise Platform. No server, database or upgrade cycle lands on your team — and no self-hosted option exists either.
Where it stops
No price is published for any package, and no India storage region is documented. OS patching is Windows-first: ConnectWise’s September 2026 note on its platform patching describes Windows and Intel-based macOS, so test Apple-silicon Macs. It also carries no analyst placement — Gartner has no RMM quadrant.
The numbers behind the platform
What your ConnectWise RMM rollout looks like
Count endpoints and alerts
List endpoints by OS and client, and estimate alert volume — that decides Essentials, Pro or Premium before the quote.
Settle the hosting question
Confirm cloud-only fits your contracts; if a client insists on data on your servers, weigh Automate instead, in writing.
Pilot on one client estate
Deploy agents to one client, switch on NOC-approved Windows patching and third-party updates, and compare alert noise.
Wire in PSA and ScreenConnect
Route alerts to PSA tickets, open ScreenConnect from the device view, and move your top scripts into the library.
Roll out and retire the old tool
Onboard the remaining clients, check patch compliance scores per device, then remove the previous RMM agents.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Patch Tuesday used to eat two days of testing. Now we read the NOC rollup, deploy what they approved and hold the rest.”
“We left Automate because nobody wanted to own the server any more. The trade-off: fewer knobs to turn in scripting.”
“ScreenConnect was already our remote tool, so getting it inside every RMM package removed a whole separate renewal.”
“Essentials’ 500-alert allowance was tight for our server-heavy clients. Pro’s higher ceiling and VM view settled it.”
“No price on the website meant three calls before we had a number. The quote itself was fine once we had device counts.”
“Pro’s Intune link let us see managed laptops next to servers. We finally stopped flipping between two admin portals.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the MSP RMM market — tap any vendor to see why it sits where it does.
TechBag MSP RMM Grid
Execution strength vs product vision — the classic market map, minus the paywall.
No analyst placement; G2 Leader badge is review-based.
Price Transparency × Bundled Breadth
Nobody else charts this: how much pricing is visible before a sales call against how much is included out of the box — backup, PSA, remote access, patching.
Quote-only; ScreenConnect, NOC patching, M365 backup on Premium.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
ConnectWise RMM vs the MSP RMM field
Against NinjaOne, Datto RMM, N-able N-sight, Atera and SuperOps — on deployment, OS coverage, price, patching, sign-in, support and India.
| Dimension | ConnectWise RMM | NinjaOne | Datto RMM | N-able N-sight | Atera | SuperOps |
|---|---|---|---|---|---|---|
| What it is | Cloud-native MSP RMM | Cloud IT operations | Kaseya’s cloud MSP RMM | N-able’s lighter RMM | RMM + PSA + AI, per tech | PSA-RMM, Chennai-built |
| Deployment | Cloud only | Cloud only, + FedRAMP | Cloud only | Cloud only | Cloud only | Cloud only |
| OS coverage | Win, Mac, Linux watched | Win, macOS, Linux OS | Win + macOS patch policy | Win, macOS, Linux, iOS | Win, macOS, Linux | Desktop, mobile, network |
| Pricing model | Quote only, 3 packages | Per endpoint, a range | Quote only | Quote only | Per technician | Per tech, published |
| Published entry price | None published | $1.50–$3.75/endpoint | None published | None published | Amounts not captured | $99/tech/mo, RMM only |
| Included vs add-on | Remote access in all | MDM, docs in platform | Bundled in Kaseya 365 | EDR, Cove, Take Control | AI Copilot in every plan | PSA in every MSP plan |
| Scale and limits | 500 or 1K+ alerts | 50 to 150,000 endpoints | No ceiling published | Lighter of two platforms | Unlimited devices | 150 endpoints per tech |
| Patching depth | NOC-vetted Win updates | 200+ third-party apps | Policy-based patching | Patch + vulnerability | Package-manager based | OS + third-party, AI |
| Scripting and integrations | PS, bash, batch + API | PSA, EDR, Intune | Autotask, SIRIS, IT Glue | 75+ integrations | Splashtop, AnyDesk | Security + backup stack |
| Governance and SSO | ConnectWise SSO + MFA | SOC 2, ISO 27001 | KaseyaOne Unified Login | Entra ID sign-in | SSO on top plans | SAML SSO, Azure AD |
| India storage region | No India region | No India region | Sydney nearest | ‘Asia’, country unnamed | Not documented | US or Europe only |
| Support | Terms in the quote | Free and unlimited | 24/7/365, 99.99% | 24/7, real people | Varies by plan | Phone, US and UK |
| Lock-in and exit | Tied to the Platform | 60 days’ notice | Kaseya-bound | N-central is not a tier | 2026 legacy repricing | Monthly, movable region |
| Best fit | ConnectWise PSA shops | One agent, broad suite | Kaseya-stack MSPs | Quick-start hosted RMM | Small team, big fleet | Price-first MSPs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose ConnectWise RMM if…
- ✓You already run ConnectWise PSA or ScreenConnect and want the RMM that shares their platform
- ✓You would rather let a NOC test Windows updates than build your own patch lab
- ✓You want a cloud RMM with no server to host — and do not need Automate’s deeper customisation
Compare alternatives if…
- ✓You want a published price before a sales call — SuperOps publishes one, NinjaOne a range
- ✓Your team is small and your fleet large — Atera’s per-technician model may cost less
- ✓You are standardised on Autotask and Datto backup — Datto RMM fits that stack
Do not expect…
- ✓A list price for any package — Essentials, Pro and Premium are all quote-only
- ✓An India storage region — none is documented for ConnectWise RMM
- ✓A self-hosted edition — for on-premises RMM, ConnectWise points to Automate
ConnectWise RMM is one of 24 rmm & patch products TechBag carries. The RMM & Patch guide narrows them to a shortlist and shows the reasoning. →
What does hand-run patching and alert triage cost you?
Drag the sliders (managed endpoints; technician-hour cost). Estimates model technician time spent testing and approving patches, triaging alerts and hopping to a separate remote tool at an assumed 1.5 hours per endpoint a year, with 70% of it removed by NOC-tested patching, tuned monitors and built-in remote access. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote only: ConnectWise publishes no price for ConnectWise RMM in any currency. Essentials, Pro and Premium each go through a customised quote, with no unit, amount or billing term shown on the vendor site. TechBag counts your endpoints and alert load first, then quotes in INR with GST.
RMM Essentials
Best for core monitoring and patching
- Quote only — no list price
- 500 alerts, Windows + third-party patching
- ScreenConnect Remote Access included
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
RMM Pro and Premium
Best for VMs, networks and cloud estates
- Quote only — no list price
- Pro: 1K+ alerts, Intune, VMs, networks
- Premium: Remote Support, M365 backup
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Do you need Intune, VM management or network monitoring? Those start at Pro; Essentials covers core monitoring and patching.
Will 500 intelligent alerts be enough, or does your estate need Pro’s 1,000-plus before the first month is out?
Is cloud-only acceptable to every client? ConnectWise RMM has no self-hosted edition; Automate is the on-premises option.
Has ConnectWise stated in the contract where your RMM data is stored? No India region is documented today.
How many Macs are Apple silicon? Test OS patching on them in the pilot, not after rollout, and get the answer in writing.
Do you already pay for ScreenConnect? Every package includes Remote Access, so remove the double licence at renewal.
Have you read ConnectWise’s 2025 advisories, including the June code-signing certificate rotation that covered RMM agents?
Can finance accept a USD quote, or do you need INR invoicing with GST through a reseller such as TechBag?
Questions buyers ask
Ready to evaluate ConnectWise RMM?
Count your endpoints and alert load first, or let a TechBag advisor scope a pilot that puts one client estate on NOC-approved patching.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.