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ScreenConnect
Your technicians wait for users to be free. The fix could happen behind their session — ScreenConnect puts a technician on a user’s screen, or on a machine nobody is sitting at, in seconds — in ConnectWise’s cloud or on your own server, priced per concurrent technician or by agent band.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The ConnectWise platform family
This page covers ScreenConnect — Remote Support, Remote Access, On-Premise and the Privileged Access add-on. The rest:
Quick facts
30-second orientation- Product
- Remote support and unattended access
- Formerly
- ConnectWise Control, renamed back in 2023
- Hosting
- ConnectWise cloud or your own On-Premise server
- Remote Support
- $30 One, $45 Standard, $55 Premium a month, annual
- Remote Access
- $33/month for 25 agents, billed annually
- Enterprise
- Quote only; Privileged Access, Premium Support
- Security
- AES-256, SOC 2 Type 2, SSO on every plan
- Analysts
- No analyst placement published
- India
- No India storage region documented
- In India via
- TechBag — INR/GST, sizing and support
Understand remote support software before you choose one
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is remote support software?
A way for a technician to see and control a distant computer — with the user watching, or on an unattended machine through an installed agent.
Free remote tools and shared admin passwords vs a managed support platform — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Free tools and shared passwords | ScreenConnect |
|---|---|---|
| Reaching the machine | Free consumer tools on every laptop | One access agent per machine, one console |
| Fixing without interrupting | Ask the user to step away | Backstage tools run behind their session |
| Admin rights | One shared admin password | Single-use credentials via Privileged Access |
| Proof for auditors | Nothing but the ticket note | Audit logs on every plan; video on Premium |
| Where the server lives | Wherever the free tool’s maker chose | ConnectWise’s cloud or your own On-Premise box |
| What it is NOT | — | Not a patching tool — pair it with an RMM for that |
The cheapest test is the free trial: put agents on one team's machines, fix a real ticket through Backstage, and time it.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Server
Every session is brokered by one ScreenConnect instance — hosted by ConnectWise in its cloud, or installed On-Premise on infrastructure you run, under your own domain and SSL certificate.
Host
Technicians sign in from a web browser or join from a phone, then pick a waiting guest or an agent from the session list; each concurrent technician takes one licence.
Guest
A one-off guest client joins attended sessions; an installed access agent — Windows, macOS, Debian, Red Hat and more — keeps a machine reachable when nobody is there.
Backstage
Backstage works in the background with PowerShell, Command Prompt, Registry Editor and file transfer, leaving the user’s screen alone; Toolbox holds the team’s shared tools.
One server brokers every session — ConnectWise’s cloud or your own box, with host, guest and Backstage around it.
Nine capabilities. Reach it, secure it, fix it.
ScreenConnect lets a technician reach and fix any computer, whether or not its user is there.
Support sessions from a code or link
A user joins from a session code or emailed link and the technician is on screen; Standard and above add iOS and Android guests and VoIP audio.
Agents that wait for you
Access agents keep machines reachable after hours. One includes 10; Standard and Premium set no cap; Remote Access licences sell agents in bands.
Several sessions per technician
One allows a single session; Standard lets each technician hold up to 3 at once and Premium up to 10 — the number that usually decides the tier.
SSO and MFA on every plan
LDAP, SAML, OAuth and other SSO sources, two-factor sign-in and brute-force blocking are in all plans, not held back for a higher tier.
Privileged Access, sold as an add-on
Admin logins use single-use credentials that expire at logout; users ask for elevation from the UAC prompt, and files are checked against VirusTotal.
Audit logs always, video on Premium
Every plan logs sign-ins, password changes and session access; video auditing of sessions is a Premium feature, so price that tier if you need it.
Fixes behind the user’s back
Backstage runs PowerShell, Command Prompt, Registry Editor and Event Viewer in the background while the user carries on working undisturbed.
One shelf of tools for the team
Admins load scripts and utilities into a shared Toolbox once; every technician then runs them on remote machines without installing them locally.
Wired into the ConnectWise stack
Links to ConnectWise PSA and Automate, comes inside ConnectWise RMM packages, and reaches Zendesk, Freshdesk and Acronis through integrations.
Watch ScreenConnect in action
A one-minute tour of ScreenConnect, setting up executives’ computers step by step, and granting admin rights only when needed with Privileged Access.
Fix IT Faster with ScreenConnect
The product in about a minute.
Setup C-Suite Computers with ScreenConnect — Step-by-Step Guide
Preparing executives’ machines for support.
ScreenConnect Privileged Access
Admin rights only when needed.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Support calls stall while users wait on hold. ScreenConnect fixes the machine behind their session — hosted by ConnectWise or by you.
Here’s what genuinely sets it apart — and exactly where it stops.
Your server or ConnectWise’s — one product
Few support tools are still sold for self-hosting. On-Premise runs on infrastructure you pick, with custom domains, private extensions and settings ConnectWise says can be configured for PCI, CJIS and HIPAA. For data kept in India, this is the route — the cloud names no India region.
A price list you can put in a spreadsheet
Remote Support is $30 a month on One (one licence, annual only), $45 on Standard and $55 on Premium per concurrent technician billed annually — or $59 and $69 billed monthly. Remote Access is a monthly total per agent band: $33 for 25 agents, $656 for 1,000.
Made for the technician’s bench
Backstage, Toolbox, a remote command line and Wake-on-LAN are there for fixing machines, not just viewing them. ScreenConnect also plugs into ConnectWise PSA and Automate and is bundled in ConnectWise RMM packages, so an MSP on those tools may already own it.
Where it stops
Its security record needs watching: a CVSS 10 bypass in February 2024 that on-prem owners had to patch themselves, and a May 2025 nation-state event affecting a very small number of customers. Video auditing is Premium-only, and On-Premise and Privileged Access have no public price.
The numbers behind the platform
What your ScreenConnect rollout looks like
Count technicians, sessions and agents
Note peak concurrent technicians, the sessions each holds and machines left unattended — that picks One, Standard, Premium or Remote Access.
Decide cloud or On-Premise
If client or regulator rules need data on your own servers, scope On-Premise now and name an owner for applying every release.
Trial with one support shift
Start the free trial, put agents on one team’s machines, connect SSO, and time real tickets against the tool you use today.
Lock down technician access
Enforce MFA, restrict technicians by IP or device, set session-level roles, and add Privileged Access if admins share passwords.
Wire it to the desk, retire the rest
Link ScreenConnect to your PSA or helpdesk, move the remaining machines onto agents, then uninstall the old remote tools.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“Two clients insisted sessions never touch a vendor cloud. On-Premise on our own servers settled it without buying a second tool.”
“Backstage is the feature my team would fight to keep. We clear a stuck print spooler while the user carries on typing.”
“After February 2024 we patched our on-prem server the same day and now read every ConnectWise bulletin. Self-hosting makes that our job.”
“We assumed Standard would give auditors session video. Video auditing turned out to be Premium, so four seats moved up a tier.”
“Ten sessions per technician on Premium means one engineer can watch an overnight rollout across all our branch PCs.”
“The dollar price list made budgeting easy, but finance wanted rupee invoices with GST, so we bought through a reseller.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote support market — tap any vendor to see why it sits where it does.
TechBag Remote Support Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Cloud or On-Premise; One from $30/month, annual.
Hosting Control × Technician Toolkit
The grid nobody publishes — where the server and your session data can live, India included, vs how much a technician can do on the machine.
On-Premise any size; Backstage, Toolbox, PAM add-on.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
ScreenConnect vs the remote support field
Against TeamViewer Remote, AnyDesk, Splashtop Remote Support, BeyondTrust Remote Support and Zoho Assist — on hosting, licensing, price, limits, security and India.
| Dimension | ScreenConnect | TeamViewer Remote | AnyDesk | Splashtop Remote Support | BeyondTrust Remote Support | Zoho Assist |
|---|---|---|---|---|---|---|
| What it is | Support + unattended | Broad remote platform | Tiered remote desktop | SOS attended support | Enterprise support suite | Cloud support + access |
| Deployment | Cloud or On-Premise | Cloud only | On-prem on Ultimate | SOS cloud; on-prem Ent. | Cloud or appliance | Zoho cloud only |
| Devices covered | Mobile guests from Std | Mobile as an add-on | Wide OS spread | Attended mobile only | Broadest OS coverage | Mobile from Professional |
| Pricing model | Per tech or agent band | Per licence, yearly | Per plan, billed yearly | Per tech, yearly only | Concurrent, by quote | Per tech or 25 PCs |
| Published entry price | $30/month, One plan | ₹719/month, India site | $28.90/month Solo | From $22/month, yearly | No price published | $10/technician/month |
| Included vs add-on | PAM is an add-on | Modules sold separately | Extra connections paid | Recording, PSA in SOS | Vault built in | Storage, VoIP extra |
| Scale and limits | Up to 10 sessions/tech | Device caps per tier | Device caps by plan | 1,200 computers max | Appliance scale-out | 2 to 6 sessions/tech |
| Security depth | AES-256; CVE history | RSA 4096, AES-256 | TLS 1.3, AES-256 | ISO 27001, SOC 2 | FIPS crypto + vault | AES-256, 2FA, IP rules |
| Integrations | ConnectWise PSA, RMM | ITSM connectors | ITSM on Ultimate | PSA ticketing in SOS | Deep ITSM sync | Zoho Desk, Jira, Zendesk |
| Governance and SSO | SSO on every plan | SSO needs Tensor | SSO on Ultimate | SSO held for Enterprise | SAML, SCIM, LDAP | No SSO in plan table |
| India storage region | None; self-host instead | No India option | Self-host on Ultimate | US, Germany, Australia | Asia (India – West) | Mumbai and Chennai |
| Support | Email + phone, all plans | Premium via Tensor SLA | SLA; phone on Advanced | Hours not published | 99.9% cloud SLA | 24x7 is an add-on |
| Lock-in and exit | Monthly or self-host | 28-day notice to cancel | Annual, account-bound | Year-long commitment | Appliance purges data | Monthly, no lock-in |
| Best fit | ConnectWise MSPs | One-vendor buyers | Small or air-gapped | Budget support desks | Regulated enterprises | Rupee-first SMBs |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose ScreenConnect if…
- ✓You want the same remote tool in ConnectWise’s cloud today and on your own server tomorrow
- ✓Your technicians fix machines in the background — Backstage and Toolbox are the reason to buy
- ✓You already run ConnectWise PSA, Automate or RMM
Compare alternatives if…
- ✓Data must be stored in India without self-hosting — Zoho Assist and BeyondTrust document India regions
- ✓You want credential injection and recording of every session as standard — look at BeyondTrust
- ✓The lowest per-technician price matters most — Zoho Assist and Splashtop list cheaper entry points
Do not expect…
- ✓Video session auditing below Premium — it is a Premium feature
- ✓An India cloud region — ConnectWise documents none
- ✓An On-Premise or Privileged Access price online — both go through sales
ScreenConnect is one of 22 remote support & access products TechBag carries. The Remote Support & Access guide narrows them to a shortlist and shows the reasoning. →
What do stalled support sessions cost you?
Drag the sliders (endpoints you support; technician-hour cost). Estimates model technician time lost waiting for users to be free, switching between remote tools and retyping session notes at an assumed 1.5 hours per endpoint a year, with 70% of it recovered through unattended agents, background fixes and a PSA link. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Published, in USD: Remote Support is $30 a month on One (one licence, annual only), $45 on Standard and $55 on Premium per concurrent technician billed annually, or $59 and $69 billed monthly. Remote Access is a monthly total per agent band — $33 for 25 agents up to $656 for 1,000, billed annually. Enterprise, On-Premise and Privileged Access are priced by sales. TechBag sizes your technicians and agents first, then quotes in INR with GST.
Standard
Best for help desks and small MSPs
- $45/month per concurrent tech, billed annually
- Up to 3 sessions per tech, unlimited agents
- Backstage, command line, iOS/Android guests
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Premium
Best for MSPs and audited desks
- $55/month per concurrent tech, billed annually
- Up to 10 sessions per tech
- Video auditing and remote diagnostics
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many sessions does each technician run at once? One allows 1, Standard 3 and Premium 10 — that decides the plan.
Do auditors need video of sessions? Video auditing is a Premium feature, so budget that tier for every technician it covers.
Must session data stay on your own servers? Then price On-Premise through sales and decide who applies every patch.
Is an India storage region required? ConnectWise documents none for the cloud; put any location commitment in the contract.
Who reads ConnectWise’s Trust Center bulletins? Cloud instances are patched by ConnectWise; on-prem servers are patched by you.
Do technicians share admin passwords? Privileged Access, an add-on, swaps them for single-use credentials that expire at logout.
Do you only need unattended access? A Remote Access licence starts at $33 a month for 25 agents instead of per-technician seats.
Can finance pay a USD card or annual invoice, or do you need INR billing with GST through a reseller?
Questions buyers ask
Ready to evaluate ScreenConnect?
Count your concurrent technicians and unattended machines first, or let a TechBag advisor scope a trial on one support shift and weigh cloud against On-Premise.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.