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Axcient x360Recover
Your backups report success every night. Nobody has checked that they boot — Axcient x360Recover backs up servers, endpoints and Azure workloads to an appliance, straight to the cloud or to your own vault, boot-tests every backup nightly and runs failed systems in the Axcient Cloud when the site goes down.
Buy through TechBag
Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The ConnectWise platform family
This page covers Axcient x360Recover — backup and disaster recovery, appliance or cloud-direct. The rest:
Quick facts
30-second orientation- Product
- Image backup and DR for MSPs and IT teams
- Owner
- Axcient, a ConnectWise company since Sept 2024
- Deploy
- Appliance, direct-to-cloud or your own cloud
- RPO / RTO
- 15 min / under 1 hour — Axcient’s claim
- Recovery
- Virtual Office boots systems in Axcient Cloud
- Testing
- AutoVerify nightly boot checks
- Pricing
- Quote only; flat-fee pooled storage
- Analysts
- No analyst placement published
- Storage
- Two US data centres, or Australia since Aug 2026
- In India via
- TechBag — INR/GST, sizing and support
Understand BCDR before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is BCDR?
Backup plus the means to keep working — restore points you can trust, and somewhere to run systems while the site is down.
Backups nobody has tested vs a recovery you have already rehearsed — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Backups nobody has tested | Axcient x360Recover |
|---|---|---|
| Backup chains | Reseed every year or two as chains grow fragile | Chain-free, so a bad block stays isolated |
| Proof it restores | A manual test nobody has time for | AutoVerify boot checks every night |
| When the site is down | Rebuild servers on new hardware | Virtual Office runs them in the Axcient Cloud |
| Client mix | One tool for servers, another for laptops | Appliance, cloud-direct and Azure in one product |
| Storage bill | Per-GB charges that grow with retention | Flat-fee pooled storage, Fair Use Policy applies |
| What it is NOT | — | Not SaaS backup — Microsoft 365 is x360Cloud |
The cheapest test is the free trial: protect one client, read a week of AutoVerify reports, then boot its servers in the Axcient Cloud.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Agents
Agents image Windows, Linux and macOS machines, VMware hosts, NAS devices and ReFS volumes; Azure VMs and Azure Files shares are protected without any hardware.
Local layer
An Axcient appliance, bought or leased, or your own hardware under BYOD — or, for direct-to-cloud, an optional USB or NAS Local Cache that shortens restores.
Vault
Chain-free backups land in the Axcient Cloud — two US data centres under Geo+, or Australia since August 2026 — or in a private-cloud vault you run under BYOC.
Recovery
Virtual Office boots one server or a whole office in the Axcient Cloud; client Runbooks preset each VM, and AutoVerify has already boot-tested the backup.
Chain-free images to an appliance, the cloud or your own vault — boot-tested nightly and bootable in the Axcient Cloud.
Nine capabilities. Protect, verify, recover.
Axcient x360Recover backs up every client system, proves each backup boots, and runs the office in the cloud when the site fails.
Backups without a chain to break
No reseeding, rebasing or consolidation: a corrupt block is isolated rather than breaking every later backup, so retention can run for years.
Appliance, cloud-direct or both
Run an Axcient or BYOD appliance for fast local restores, go direct-to-cloud with no hardware, or pair cloud-direct with a Local Cache.
Public-cloud workloads covered
Azure VMs and Azure Files shares are copied to the Axcient Cloud, so an Azure outage does not take the only copy of that data with it.
Every backup boot-tested
AutoVerify runs nightly boot checks and deep volume checks, producing the proof of DR testing that cyber insurers and auditors ask for.
Deletion kept away from attackers
AirGap splits a deletion request from the deletion itself, with varying delays, so ransomware or a stolen admin login cannot purge snapshots.
From detection to restore
An Attack-to-Recovery integration with ConnectWise SIEM, called recently released in August 2026, links the security alert to the restore workflow.
Run the office in Axcient’s cloud
Spin up one critical server or every impacted system in the Axcient Cloud, for a real disaster or for a DR test, without touching production.
Client-specific recovery runbooks
Runbooks store each client’s matching server settings, so virtual machines come up configured on the day rather than rebuilt by hand.
Faster restores and failback
A cheap USB drive or NAS holds a local copy of backup blocks for cloud-direct clients, cutting both restore time and the trip back home.
Watch Axcient x360Recover in action
A three-minute product overview, recovering a system after ransomware, and running x360Recover from the ConnectWise Platform.
Axcient x360Recover Product Overview
Appliance and cloud-direct in three minutes.
Axcient x360Recover - Ransomware Recovery
Recovering a system after an attack.
x360Recover Monitoring & Management on ConnectWise Platform
Running x360Recover from ConnectWise.
Want a live, India-context walkthrough for your environment?
Book a guided demo →A backup is only as good as the restore nobody has tried. x360Recover boot-tests every one and can run it in the cloud.
Here’s what genuinely sets it apart — and exactly where it stops.
One BCDR tool for every client shape
An office with a server room gets an appliance; a remote team gets cloud-direct agents; an Azure tenant gets public-cloud backup. All three run on the same chain-free engine and console, so an MSP trains, supports and bills one product instead of three.
Recovery that has already been rehearsed
AutoVerify boot-tests backups every night, and Virtual Office can bring one server or a whole office up in the Axcient Cloud for a drill. The evidence a regulator or insurer asks for is produced as a by-product, not as a yearly project nobody schedules.
Storage that does not grow the invoice
Axcient prices storage as a flat, pooled fee under its Fair Use Policy, and chain-free backups remove the reseeding that bloats retention. Axcient says 3-, 5-, 7- or 10-year retention is possible without the storage overage that usually punishes long history.
Where it stops
There is no India storage region: the Axcient Cloud is two US data centres or, since August 2026, Australia, so an India-resident copy means your own BYOC vault. There is no public price. The 15-minute RPO and sub-hour RTO are Axcient’s claims; measure yours in a drill.
The numbers behind the platform
What your x360Recover rollout looks like
List every system and its RPO
Inventory servers, endpoints and Azure workloads per client, and write down the RPO and RTO each one actually needs.
Choose the vault and the hardware
Decide appliance or cloud-direct per site, and whether a US, Australian or your own BYOC vault meets your storage rules.
Protect one client end to end
Start the free trial on one client, let AutoVerify report for a week, and check that alerts land in your PSA as tickets.
Run a real Virtual Office drill
Boot the pilot’s servers in the Axcient Cloud, time the users’ return to work, then fail back and record both numbers.
Migrate the rest and retire the old tool
Move the remaining clients, keep the old backups until retention expires, and file drill reports for auditors and insurers.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“AutoVerify’s boot report went straight into our insurer’s questionnaire. We had never been able to prove a backup would start before.”
“Branch laptops go cloud-direct, the head-office server keeps an appliance. One console for both finally ended our two-vendor setup.”
“Our drill in Virtual Office surfaced a missing firewall rule for the ERP server. Better to learn that on a Tuesday than in a real outage.”
“No India region was the sticking point. We ended up running a private vault in our Mumbai colocation under the bring-your-own-cloud option.”
“Seven-year retention on a flat storage fee changed the maths. The old tool charged us every time the chain had to be reseeded.”
“Getting a price took two calls and a sizing sheet. The product is solid, but a public rate card would have saved a week.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the MSP BCDR market — tap any vendor to see why it sits where it does.
TechBag MSP BCDR Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Appliance, cloud-direct or BYOC; quote-only.
Deployment & Residency × Recovery Depth
The grid nobody publishes — where backups can be deployed and stored, India included, vs how far the product goes in proving and running recovery.
Nightly boot checks, Virtual Office, runbooks; US or AU.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Axcient x360Recover vs the MSP BCDR field
Against Datto SIRIS, N-able Cove, Veeam Data Platform, Acronis Cyber Protect Cloud and Unitrends — on deployment, price, retention, testing, failover and India storage.
| Dimension | Axcient x360Recover | Datto SIRIS | N-able Cove | Veeam Data Platform | Acronis Cyber Protect Cloud | Unitrends Recovery Series |
|---|---|---|---|---|---|---|
| What it is | Chain-free MSP BCDR | Appliance-led BCDR | Cloud-first backup | Backup software + vault | Backup + security suite | Appliance + cloud |
| Deployment | Appliance, D2C or BYOC | Appliance or software | SaaS, no appliance | Self-hosted, any cloud | Cloud console, any store | Physical appliances |
| Workloads covered | Servers to Azure VMs | Physical and virtual | Servers, PCs, M365, GWS | VMs, servers, Kubernetes | Servers, VMs, PCs, M365 | 200+ platforms supported |
| Pricing model | Quote; flat-fee storage | Quote; flat-fee cloud | Per device or user | Points, or per TB | Three published models | Quote; cloud per 500 GB |
| Published entry price | Not published | Not published | Not published | Vault from $14/TB | 2023 list: $31.20/server | Not published |
| Storage and retention | Pooled; 10-yr retention | Infinite cloud option | Storage included | Per-TB tiers, minimums | Pooled, then overage | Up to indefinite |
| Backup frequency | 15-min RPO (claim) | Every 5 minutes | Every 15 minutes | Seconds with CDP | Up to 6 a day (M365) | Set by policy |
| Ransomware defences | AirGap + immutable | Hardened Linux + ML | Isolated by default | Immutable vault | EDR in the same agent | Behavioural detection |
| Backup testing | AutoVerify nightly | Screenshot verification | Automated recovery tests | SureBackup | Monthly test failover | Runbook DR tests |
| Recovery and failover | Virtual Office in cloud | One-click cloud DR | Standby Image, DRaaS | Instant boot; own site | Runbooks + failback | DRaaS with RTO SLA |
| Integrations | ConnectWise + Autotask | Kaseya portal | N-able stack | ConnectWise Manage link | RMM in the same agent | UniView portal |
| India storage region | No India region | No India location | Not in India | Azure + AWS India | Mumbai data centre | No India location |
| Lock-in and exit | Your hardware, own cloud | One integrated stack | Cloud-only copy | Your storage, your site | Several storage targets | Appliance + cloud pair |
| Best fit | ConnectWise MSPs | Kaseya MSPs | Hardware-free MSPs | Build-your-own DR | One-agent MSPs | Appliance-first sites |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Axcient x360Recover if…
- ✓Your clients range from a server room to remote laptops to Azure, and you want one BCDR product across all of them
- ✓You need proof that backups boot, produced every night rather than in a yearly test
- ✓You already run ConnectWise PSA or RMM, or Autotask, and want backup alerts and billing to flow into it
Compare alternatives if…
- ✓Backup data must be stored in India by the vendor — Acronis and Veeam Data Cloud Vault document Indian regions
- ✓You want no hardware at all and storage bundled per device — weigh N-able Cove
- ✓You are a Kaseya shop — Datto SIRIS or Unitrends fits the rest of your stack
Do not expect…
- ✓A published price — every x360Recover deal is quoted
- ✓An India region in the Axcient Cloud — only the US and Australia are documented
- ✓Microsoft 365 or Google Workspace backup — that is Axcient x360Cloud, a separate product
Axcient x360Recover is one of 27 disaster recovery products TechBag carries. The Disaster Recovery guide narrows them to a shortlist and shows the reasoning. →
What does checking backups by hand cost you?
Drag the sliders (servers and endpoints protected; technician-hour cost). Estimates model technician time spent checking backups by hand, repairing or reseeding backup chains and running restore tests at an assumed 1.5 hours per protected machine a year, with 70% of it removed by nightly automated boot checks and chain-free backups. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote-only: ConnectWise publishes no x360Recover price, and there is no INR list price. Axcient charges storage as a flat, pooled fee under its Fair Use Policy; appliances can be your own hardware (BYOD), bought or leased. TechBag inventories your servers and endpoints first, then quotes in INR with GST.
Direct-to-Cloud
Best for remote staff and server-light offices
- No appliance to buy or maintain
- Optional USB or NAS Local Cache
- Quote only; flat-fee pooled storage
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
With an Appliance
Best for sites that need fast local restores
- Your own hardware, or buy or lease Axcient's
- Replicates to Axcient Cloud or your own vault
- Quote only; sized per site
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Does your policy or regulator require backups stored in India? If so, plan a BYOC vault — the Axcient Cloud has none.
Which sites need an appliance for fast local restores, and which can go cloud-direct with an optional Local Cache?
Will you reuse hardware under BYOD, or buy or lease Axcient’s turn-key appliances? Price both before you decide.
Have you measured RPO and RTO in a drill, rather than relying on Axcient’s 15-minute and sub-hour claims?
Have you read Axcient’s Fair Use Policy, which governs the flat-fee pooled storage, against your retention plans?
After running in Virtual Office, how will systems come home — and have you timed that step, not only the failover?
Does your PSA or RMM appear in the native list — ConnectWise PSA and RMM, Autotask, Cork, Gradient, Nerdio?
Are you on ConnectWise Continuity? ConnectWise calls it retired; confirm the move to x360Recover and its timeline.
Questions buyers ask
Ready to evaluate Axcient x360Recover?
Model your servers and endpoints first, or let a TechBag advisor scope a pilot that protects one client end to end and ends in a real Virtual Office drill.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.