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Heimdal Managed XDR
An alert fires at 3 a.m. on a Windows server. Someone should be awake to read it — Heimdal Managed XDR puts Heimdal’s analysts on the modules already running on your devices, around the clock, and lets you decide module by module whether they act on a threat or only tell you about it.
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How it’s rated
Full scoreboard ↓Quick answer
The Heimdal platform family
This page covers Heimdal Managed XDR — the 24x7 SOC service that runs on Heimdal’s modules. The rest:
Quick facts
30-second orientation- Product
- A 24x7 SOC service that Heimdal runs on telemetry from its own security modules
- Maker
- Heimdal, Copenhagen; founded 2014, bought by Marlin Equity Partners in 2020, CEO Jesper Frederiksen
- Service scope
- Monitoring, investigations, extended threat hunting, forensics and an incident response team
- Telemetry
- TAC, Next-Gen Antivirus, REP and VectorN, plus XTP, firewall and Windows Event Viewer logs
- Authority
- MXDR ADAPT: per module, “Allow MXDR to Action” or “Notify Customer”; resellers add “Notify Reseller”
- Platforms
- TAC and the firewall are Windows-only; antivirus and REP add macOS 10.15+; no Linux detection agent
- Price
- Quote only, per device per year; its own line on Heimdal’s pricing calculator
- Commitments
- No response-time SLA, log retention period or SOC location is published
- India
- Sales and support from Mumbai; customer data hosted only in European, American or British regions
- In India via
- TechBag — module scoping, ADAPT settings, a quote in INR with GST
Understand managed XDR before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is managed XDR?
A vendor’s analysts run detection and response for you, at all hours, on the security tools already on your devices.
Alerts nobody reads after hours vs Heimdal Managed XDR — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Alerts nobody reads after hours | Heimdal Managed XDR |
|---|---|---|
| Who sees a night-time alert | Whoever opens the console next morning | Heimdal’s SOC, at any hour |
| Who may act on it | Only staff with admin rights, once reached | Analysts, on modules set to Allow |
| Threat hunting | When someone finds a spare afternoon | Extended hunts inside the service |
| After an incident | Guesswork from scattered logs | Forensics from module and Event Viewer data |
| Partner involvement | A forwarded email, if anyone remembers | Notify Reseller routes alerts to your MSP |
| What it is NOT | — | A SOC for third-party EDR, Linux, or India-hosted data |
The cheapest test is a pilot group of Windows endpoints: let analysts triage two weeks of alerts, then run one ransomware drill.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Sensors
Next-Gen Antivirus, Ransomware Encryption Protection and VectorN Detection run on the Heimdal agent; firewall and Event Viewer logs add context.
Console
TAC rates risk across the estate and correlates detections through the XTP engine, mapped to MITRE ATT&CK, and checks Microsoft 365 sign-ins. It is Windows-only.
SOC
Analysts monitor, investigate, run extended hunts and handle forensics, backed by an incident response team; no SOC location or response SLA is published.
ADAPT
For each module you pick “Allow MXDR to Action” or “Notify Customer”; a reseller can route alerts to itself with “Notify Reseller”. Authority is agreed in advance.
Heimdal modules feed the Action Center — analysts hunt around the clock and act wherever ADAPT allows them to.
Nine capabilities. Watch, hunt, respond.
Heimdal Managed XDR is a 24x7 SOC that watches Heimdal’s own modules and acts only where you allow it.
Monitoring at every hour
Heimdal’s SOC watches the estate around the clock, so an alert raised at night reaches an analyst instead of an unread inbox.
A ranked view of the estate
TAC scores devices across the estate, giving analysts an order of work for which endpoints to examine first when alerts pile up.
Odd sign-ins surfaced
Where TAC is licensed, its Login Anomaly Detection watches Microsoft 365 users and adds suspicious sign-ins to the SOC’s queue.
Detections in ATT&CK terms
Extended Threat Protection maps what it detects to MITRE ATT&CK techniques, giving analysts and auditors a shared vocabulary.
Hunts beyond the alert queue
Extended threat hunting is part of the service, searching the telemetry your Heimdal modules collect rather than waiting for alerts.
How the incident unfolded
Forensic investigation sits in the service scope, so the SOC can rebuild an attack’s path from module data and Event Viewer logs.
Act or notify, per module
MXDR ADAPT lets analysts act on one module while another only alerts you, so their authority follows your own risk appetite.
Alerts to your partner
With “Notify Reseller” set, the MSP or partner that sold you Heimdal hears about an incident and can coordinate the client response.
A team that takes action
Heimdal describes an action-oriented incident response team behind its analysts, not a service that only forwards alerts to you.
Watch Heimdal Managed XDR in action
An MXDR walkthrough on incident response and threat hunting, Heimdal’s account of a ransomware attack its team broke up, and two short explainers. All from Heimdal’s official channel, 2024–2025.
MXDR Walkthrough with Alex Gurgu: Effective Incident Response and Threat Hunting
A walkthrough of how the MXDR service approaches incident response and threat hunting.
Heimdal MXDR | Experts Awake So You Don’t Have to Be
Heimdal’s own pitch for a SOC that covers the hours your team is off duty.
Advanced Threat Detection Empowers MXDR Team to Dismantle Ransomware Attack
Heimdal’s account of its MXDR team breaking up a ransomware attack.
Why Your IT Department Trusts Heimdal MXDR
The vendor’s case for handing night-time alert triage to its analysts.
Want a live, India-context walkthrough for your environment?
Book a guided demo →Most small IT teams can’t staff a night shift. Heimdal’s SOC watches its own modules around the clock.
Here’s what genuinely sets it apart — and exactly where it stops.
A SOC on the agent you already run
MXDR reads the Heimdal modules on your devices — Threat-hunting & Action Center, Next-Gen Antivirus, REP and VectorN — plus XTP detections, firewall events and Windows Event Viewer logs. For a Heimdal estate there is no second agent to deploy and no log pipeline to build before the analysts start work.
You set where analysts may act
MXDR ADAPT is set per module: “Allow MXDR to Action” lets the SOC respond on its own, while “Notify Customer” keeps the decision with you. Resellers can add “Notify Reseller”. A cautious team can let analysts act on ransomware detections yet keep firewall changes for itself.
Hunting and forensics, not only triage
Heimdal lists monitoring, investigations, extended threat hunting and forensics in the service, with an incident response team behind the analysts. Detections arrive mapped to MITRE ATT&CK through XTP, which makes a post-incident report easier to hand to auditors or a board.
Where it stops
No third-party EDR ingestion is documented, so a CrowdStrike or Defender estate is out of scope. TAC is Windows-only and no detection module runs on Linux. Heimdal publishes no SLA, no retention period and no SOC location, offers no India data region and holds no analyst placement.
The numbers behind the platform
What your Heimdal Managed XDR rollout looks like
Map devices and modules
Count endpoints by operating system, note which Heimdal modules each runs, and flag Linux or Mac machines the SOC will see less of.
Set ADAPT for each module
Decide, module by module, where analysts may act and where they only notify, then name the person who receives each alert.
Pilot on Windows endpoints
Enrol a group of Windows devices, let analysts triage two weeks of alerts, and judge how clear and useful their write-ups are.
Run an incident drill
Simulate a ransomware alert, time Heimdal’s notification against CERT-In’s six-hour reporting clock, and test your escalation chain.
Sign with terms in writing
Put response times, log retention and the data region into the order, then extend MXDR from the pilot to the whole estate.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We let analysts act on REP and kept the firewall on notify. A night-time encryption alert was handled before our morning stand-up.”
“Our designers’ Macs get antivirus and REP, but TAC is Windows-only, so the SOC sees less of those laptops. Know that going in.”
“As an MSP we use Notify Reseller, so incidents reach us first and we brief the client with the analyst’s findings in hand.”
“None of our Linux servers is watched — Heimdal has no detection agent there — so that tier stayed with a separate tool.”
“Get the response time into the contract. Heimdal publishes no SLA, and our auditors wanted a number before they signed off.”
“Hunt reports mapped to ATT&CK made board updates simpler; we could explain an intrusion attempt in terms auditors recognise.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the managed detection and response market — tap any vendor to see why it sits where it does.
TechBag MDR Service Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Quoted per device per year; no public price or SLA.
Telemetry Breadth × Response Authority
The grid nobody publishes — how many vendors’ tools and surfaces the SOC can read vs how far its analysts may act without asking.
Own modules only; analysts act wherever ADAPT allows.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Heimdal Managed XDR vs the MDR field
Against Sophos MDR, Bitdefender MDR, Kaseya MDR, Barracuda Managed XDR and Rapid7 Managed Threat Complete — on telemetry, response authority, SOC commitments, price, retention, exit and India.
| Dimension | Heimdal Managed XDR | Sophos MDR | Bitdefender MDR | Kaseya MDR | Barracuda Managed XDR | Rapid7 Managed Threat Complete |
|---|---|---|---|---|---|---|
| What it is | SOC on Heimdal’s stack | Largest pure-play MDR | SOC + GravityZone | Rebuilt RocketCyber | SOC over 40+ sources | Three-tier MDR |
| Whose telemetry | Heimdal modules only | Sophos or your tools | GravityZone agent | Agent + 9 EDRs | Vendor-agnostic | Agent is mandatory |
| Surfaces watched | Endpoint, firewall, M365 | Six layers | Endpoint, plus sensors | Endpoint, firewall, M365 | Endpoint through cloud | Estate, via its SIEM |
| Response authority | Per module, you choose | Full IR in Complete | Pre-approved actions | Contain on its own | Contain and remediate | Two actions + IR |
| Hunting and forensics | Hunts and forensics | Hunters on the team | Intel-led hunting | AI triage, then people | MITRE-aligned engine | VM scans + Velociraptor |
| SOC and contact | No location, no SLA | Global, cities unnamed | 3 SOCs, 30-min call | Florida and Ireland | Follow-the-sun | 15-min SLA, in contract |
| Pricing model | Per device, per year | Per user or device | Platform + service fee | Per endpoint, quoted | Via MSPs, quoted | Per asset |
| Published entry price | Not published | Reported ~$80–200+/yr | Reported ~$6.99–10.49 | Not published | Not published | ~$15–22/asset/month |
| Included vs add-on | Modules priced apart | Integrations in the fee | Platform included | SIEM sold separately | Vuln service apart | IR has no hour cap |
| Log retention | Not published | Not published | Not stated | 400 days | Not published | 13 months |
| MSP and integrations | Reseller alerts, PSA | Partner dashboard | MSP edition | PSA tickets, RMM push | Built for MSPs | Direct buyers |
| India storage region | EU, US or UK only | Mumbai DC; confirm | Singapore SOC, no DC | US locations only | AWS Mumbai option | No India region |
| Lock-in and exit | Tied to Heimdal stack | Your tools can stay | Agent leaves with it | EDR stays yours | Exit terms unpublished | Agent to remove |
| Best fit | Windows Heimdal estates | Mixed EDR, full IR | GravityZone shops | Kaseya MSPs | Data must stay in India | SLA plus scanning |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Heimdal Managed XDR if…
- ✓Your endpoints already run Heimdal modules and you want analysts on them around the clock without adding another agent
- ✓You want to decide, module by module, whether the SOC acts on its own or only tells you what it found
- ✓Your MSP sells Heimdal and should hear about incidents first, through the Notify Reseller setting
Compare alternatives if…
- ✓You run CrowdStrike, Defender or SentinelOne and want them watched — Sophos MDR and Kaseya MDR ingest third-party EDR
- ✓You need a contractual response time — Rapid7 commits to starting on a critical alert within 15 minutes
- ✓Security data must be stored in India — Barracuda documents AWS Mumbai, and Sophos Central has a Mumbai data centre
Do not expect…
- ✓Coverage for Linux servers, or for the macOS endpoints that lack TAC
- ✓A published SLA, retention period or SOC location from Heimdal
- ✓An analyst-firm placement — the 4.8/5 Heimdal shows is a Peer Insights review score
Heimdal Managed XDR is one of 19 managed detection & response products TechBag carries. The Managed Detection & Response guide narrows them to a shortlist and shows the reasoning. →
What does after-hours alert handling cost you?
Drag the sliders (endpoints covered; IT staff-hour cost). Estimates model the staff time spent triaging alerts, chasing night-time detections and piecing incidents together by hand, at an assumed 1.5 hours per endpoint a year, with 70% of it taken on by a managed SOC. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Quote only. Heimdal publishes no prices: its pricing calculator lists Managed Extended Detection & Response as a separate line counted per device per year, beside the Threat-hunting & Action Center, Next-Gen Antivirus and REP lines whose telemetry the SOC reads. Ask whether the quote bundles those modules. Heimdal shows no rupee price; TechBag counts your devices and modules first, then quotes in INR with GST.
Heimdal Managed XDR
Best for Heimdal estates with no night shift
- Quoted per device per year
- Monitoring, hunting, forensics, IR team
- Act-or-notify set per module (ADAPT)
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
The modules it reads
Best checked line by line in the quote
- TAC, Next-Gen Antivirus, REP, VectorN
- Each is its own per-device line item
- Confirm which ones the quote includes
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
Which modules does each device run — TAC, Next-Gen Antivirus, REP, VectorN? The SOC sees only what is deployed.
How many endpoints are macOS or Linux? TAC is Windows-only, and no Heimdal detection agent runs on Linux.
Which modules will you set to “Allow MXDR to Action”, and which will stay on “Notify Customer”?
Who takes the call at 3 a.m. — your own on-call engineer, or your reseller through “Notify Reseller”?
Will the order state how fast analysts respond? Heimdal publishes no SLA, so agree a figure before signing.
How long are MXDR logs and investigation records kept? No period is published, so write one into the contract.
Can your regulators accept customer data held in a European, US or UK region? Heimdal has no Indian one.
Does the INR quote list MXDR and each module separately, per device per year, with GST shown?
Questions buyers ask
Ready to evaluate Heimdal Managed XDR?
Count your devices and the modules on them first, or let a TechBag advisor choose ADAPT settings with you and get a response time written into the quote.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.