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Heimdal Remote Desktop
Your desk already patches and protects Windows PCs from the Heimdal Dashboard. Remote sessions can start there too — Heimdal Remote Desktop opens attended and unattended Windows sessions from the Heimdal Dashboard, carried over ISL Online’s infrastructure — with recordings kept three months and licences quoted per admin user.
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How it’s rated
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The Heimdal platform family
This page covers Heimdal Remote Desktop — the remote-control module of Heimdal’s platform. The rest:
Quick facts
30-second orientation- Product
- Remote-control module inside Heimdal’s unified security Dashboard
- Maker
- Heimdal, Copenhagen, founded 2014; acquired by Marlin Equity Partners in 2020
- Engine
- Runs on ISL Online’s infrastructure: *.islonline.net on port 7615
- Price
- Not published; quoted per admin user per year
- Licence
- Minimum of 10 admin accounts on Heimdal’s pricing calculator
- Platforms
- Windows on Heimdal’s compatibility matrix; macOS and Android to be confirmed
- Sessions
- Attended, unattended by policy, device-to-device and invite links
- Recording
- Manual or automatic; kept 3 months and downloadable from the Dashboard
- India
- Mumbai office for sales and support; tenant data in Europe, the US or the UK
- In India via
- TechBag — admin-seat sizing, quote in INR with GST, firewall checks
Understand remote access before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
Remote control inside the security console
Heimdal Remote Desktop opens attended and unattended sessions on enrolled PCs from the Heimdal Dashboard.
A separate remote tool and passwords by phone vs sessions from your security console — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | Separate tool, phone passwords | Heimdal Remote Desktop |
|---|---|---|
| Where sessions start | A separate remote tool and login | The Heimdal Dashboard, beside other modules |
| Who lets you in | A password read out over the phone | The user allows it, or policy grants unattended |
| Staff working from home | A VPN profile to the office PC | Device-to-device access to their own PC |
| Proof of the fix | Notes typed up after the call | A recording held 3 months in the Dashboard |
| Machines outside the estate | A free tool installed for one-offs | An invite link, without recording |
| What it is NOT | — | Heimdal-built tech, cross-platform or publicly priced |
The cheapest test is the ISL Connection Tester at each office: if port 7615 is blocked, nothing else on this page matters yet.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Agent
The Remote Desktop module rides on the Heimdal agent, which the compatibility matrix lists for Windows 10, 11 and Server 2016 to 2025 only; Macs and Linux are not on it.
Dashboard
Technicians launch sessions from the Dashboard that also runs Heimdal’s patching and protection modules; policies, the unattended switch and three months of recordings sit there.
Relay
Heimdal’s KB lists heimdalrd.islonline.net and *.islonline.net on port 7615 as firewall exceptions, plus ISL cache paths and an ISL Connection Tester for troubleshooting.
Invite
A PC without the Heimdal agent can join through an invitation, which suits one-off help for a contractor or guest; invite sessions cannot be recorded, so plan audits around that.
A Windows agent and the Heimdal Dashboard — sessions relayed over ISL Online hosts, recordings held for three months.
Six capabilities. Connect, control, record.
Heimdal Remote Desktop starts remote sessions from the same Dashboard that runs your Heimdal security modules, over ISL Online’s infrastructure.
Dashboard-to-device sessions
A technician opens a session on any enrolled Windows endpoint straight from the Heimdal Dashboard, with no second console to sign into.
Device-to-device access
One enrolled machine can reach another, which Heimdal suggests for staff who need to reach their own office computer while working from home.
Help for unmanaged PCs
An invitation brings in a machine that has no Heimdal agent, for ad hoc support; these sessions run without recording.
Unattended only by policy
By default the person at the PC must allow the session; a Heimdal policy toggle is what opens unattended access to servers.
AES-256 with 2FA sign-in
Heimdal’s KB cites end-to-end AES-256, RSA or ECDSA keys agreed by Diffie-Hellman, and two-factor login for technicians.
Three months in the Dashboard
Start recording by hand or set it to run every time; files are held for three months and download from the Dashboard.
Remote support usually means one more console. Heimdal Remote Desktop opens sessions from the one you already run.
Here’s what genuinely sets it apart — and exactly where it stops.
Remote sessions in the console you already run
For a team that already patches and protects Windows endpoints through Heimdal, Remote Desktop adds no new console: sessions open from the same Dashboard and follow its policies. Heimdal files it under unified endpoint management and prices it as a separate line item.
Recordings held centrally for three months
A session can be recorded by hand or automatically, and the file stays in the Heimdal Dashboard for three months, ready to download. ISL Online’s own cloud plans differ: there, recordings land on the technician’s computer unless you run ISL’s self-hosted server.
Consent first, unattended when you decide
Out of the box the user must allow each session, which keeps surprise connections off staff PCs. Unattended access for servers is a deliberate policy switch, device-to-device covers telework, and an invite reaches a PC with no agent.
Where it stops
It runs on ISL Online’s infrastructure rather than technology Heimdal built. The compatibility matrix says Windows only. No public price, a ten-admin minimum, no on-premises edition, no India region, no recording on invites and no product video.
The numbers behind the platform
What your Heimdal Remote Desktop rollout looks like
Count the admins and machines
List who will start sessions and which Windows endpoints they reach; admin users, not devices, set the licence count.
Settle the platform question
Ask Heimdal in writing which systems Remote Desktop covers today; its matrix says Windows, a KB adds macOS and Android.
Open the firewall to ISL hosts
Allow heimdalrd.islonline.net and *.islonline.net on port 7615, then run the ISL Connection Tester at each site.
Set consent and recording
Choose where unattended access is allowed by policy, switch on automatic recording, and test a recording download.
Retire the old remote tool
Move teleworkers to device-to-device access, keep invites for outside PCs, and archive recordings before 3 months.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We already patched through Heimdal, so remote help became one more tab in the Dashboard instead of a separate login.”
“Automatic recording settled a dispute with a branch user inside a day. We pull the file before the three months run out.”
“Our proxy blocked port 7615 at two sites. The ISL Connection Tester showed it in minutes once we knew to look.”
“Accounts staff reach their office desktops from home device to device; it replaced a VPN profile we never liked.”
“Invite links help with auditors’ laptops, but nothing is recorded there, so we log those sessions by hand.”
“We have six technicians and still paid for ten admin seats, and our few Macs need another tool for now.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the remote access market — tap any vendor to see why it sits where it does.
TechBag Remote Access Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Quoted per admin user a year; ten accounts minimum.
Platform Reach × Central Audit
The grid nobody publishes — how many operating systems a session can control vs how much of the session record is held centrally.
Windows-only matrix; recordings held three months in the Dashboard.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Heimdal Remote Desktop vs the remote access field
Against ISL Online, TeamViewer Remote, AnyDesk, Splashtop SOS and ManageEngine Remote Access Plus — on platforms, price, recording, sign-on, India and exit.
| Dimension | Heimdal Remote Desktop | ISL Online | TeamViewer Remote | AnyDesk | Splashtop SOS | ManageEngine Remote Access Plus |
|---|---|---|---|---|---|---|
| What it is | Heimdal platform module | The engine underneath | Four-tier remote suite | Tiered remote desktop | Session-code support | In-house IT desk tool |
| Deployment | Heimdal cloud only | Cloud, self-host or MPC | SaaS on every plan | On-prem with Ultimate | Cloud; on-prem by quote | Own server or Zoho cloud |
| Devices covered | Windows per matrix | Full desktop, Android | Mobile is an add-on | Desktop, mobile, Pi | Phones: attended only | No iOS; Android on-prem |
| Pricing model | Per admin user, yearly | Per concurrent tech | Users plus channels | Plan bundles, yearly | Per tech, yearly only | Computer bands, 5 techs |
| Published entry price | Not published | $16.90 a month, Starter | From $24.90 a month | Solo at $28.90/month | $259 per tech a year | $95/yr for 25 PCs |
| Included vs add-on | One line item, no tiers | Full toolset on Starter | Extras sold separately | Connections cost extra | PSA and recording in | Recording needs Pro |
| Scale and limits | Ceiling not published | Up to 5,000 devices | Device cap per tier | 500 to 1,000 devices | 1,200 PCs when stacked | Up to 10,000 computers |
| Security depth | AES-256, 2FA | AES-256, ISO 27001 | RSA-4096, SOC 2 | TLS 1.3, AES-256 | SOC 2, ISO 27001 | AES-256, no vault |
| Integrations | Platform API only | ITSM; API on Standard | Broad ITSM connectors | ITSM hooks at Ultimate | PSA ticketing inside | ServiceDesk Plus, SIEM |
| Governance and SSO | User consent, 2FA | SAML from Premium | SSO needs Tensor | OIDC SSO on Ultimate | SSO on Enterprise only | Roles, 2FA; no SAML |
| India storage region | Europe, US or UK | EU masters; self-host | US-only restriction | Ultimate on your server | US, Germany, Australia | On-prem local; cloud TBC |
| Support | Mumbai team, KB | Chat, CET weekdays | 24-hour via Tensor | SLA on lower plans | No hours stated | Phone and email lines |
| Lock-in and exit | Annual, recordings 3 mo | Refund window, self-host | 28-day notice to leave | First-year discount | Billed yearly only | Perpetual on-prem |
| Best fit | Heimdal Windows estates | Published self-hosting | Single-vendor buyers | Weak-link branches | Low-cost help desks | Repair-tool IT desks |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Heimdal Remote Desktop if…
- ✓Your Windows endpoints already run Heimdal and you want remote sessions started from that same Dashboard
- ✓You want recordings held centrally for three months rather than scattered across technicians’ own PCs
- ✓Staff need their office PCs from home, and the odd outside machine needs a one-off invite
Compare alternatives if…
- ✓You support Macs, Linux or phones today — ISL Online, TeamViewer and AnyDesk document all three
- ✓You want a price before the sales call — ISL Online, AnyDesk, Splashtop and ManageEngine publish theirs
- ✓Session data must stay in India — ISL Self-Hosted or ManageEngine on-premises keeps it on your own server
Do not expect…
- ✓Remote-access technology Heimdal built itself — sessions travel over ISL Online’s infrastructure
- ✓An India data region, an on-premises edition, or a list price
- ✓A product video — Heimdal’s official channel has none for Remote Desktop
Heimdal Remote Desktop is one of 22 remote access & support products TechBag carries. The Remote Access & Support guide narrows them to a shortlist and shows the reasoning. →
What do desk visits and phone walk-throughs cost you?
Drag the sliders (Windows endpoints your desk supports; technician-hour cost). Estimates model technician time spent on desk visits and talking users through fixes by phone at an assumed 1.5 hours per endpoint a year, with 70% of it removed by attended and unattended remote sessions. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Not published: Heimdal prints no price for Remote Desktop. Its pricing calculator lists it per admin user per year, with a minimum of 10 admin accounts, and returns a quote. TechBag counts your technicians and Windows endpoints first, then gets the quote in INR with GST.
Remote Desktop on its own
Best for Windows desks already on Heimdal
- Quoted per admin user per year
- Minimum of 10 admin accounts
- Recordings kept 3 months
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
Inside a wider Heimdal quote
Best for estates buying several modules
- Priced beside other Heimdal line items
- Same Dashboard as the other modules
- Quote on request; no public price
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many admin users will start sessions? The floor is 10 accounts, so a three-person desk still pays for ten.
Is every target machine on Windows? Get macOS or Android support confirmed in writing before relying on it.
Can each site reach *.islonline.net on port 7615? Run the ISL Connection Tester before the pilot, not during it.
Which machines may be reached with nobody present, and who owns the policy that switches that on?
Do you need recordings beyond three months? Then decide who downloads them from the Dashboard, and where they go.
Will you help PCs without the Heimdal agent? Invite sessions work for that, but they are never recorded.
Will your auditors accept a Europe, US or UK tenant, given that Heimdal offers no India data region?
Do you already pay for ISL Online or another remote tool? Compare quotes before running two side by side.
Questions buyers ask
Ready to evaluate Heimdal Remote Desktop?
Settle the firewall and platform questions first, or let a TechBag advisor scope a pilot with ten admin seats on one Windows site.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.