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Matrix42 Unified Endpoint Management
Your PCs, servers and phones all need software, patches and policy. Two tools and a USB stick don’t scale — Matrix42 Unified Endpoint Management installs Windows, packages and patches PCs through Empirum and enrols phones, tablets and Macs through Silverback, with Intune devices in the same console, in Matrix42’s cloud, a private cloud or on your own servers.
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Same software. Better outcome — at a lower cost.
How it’s rated
Full scoreboard ↓Quick answer
The Matrix42 platform family
This page covers Matrix42 Unified Endpoint Management — one product, with Empirum and Silverback as its client-management and MDM engines. The rest:
Quick facts
30-second orientation- Product
- One UEM point product: Empirum client management, Silverback MDM and Intune management in one console
- Maker
- Matrix42 GmbH, Frankfurt, founded 1992; owned by Corten Capital, CEO Niilo Fredrikson since April 2024
- Engines
- Empirum 26.1 for PCs and servers; Silverback 26.1 for Android, Apple and Windows mobile devices
- Add-ons
- Patch Management, Package Cloud (2,100+ pre-packaged apps) and 24/7 Premium Services
- Price
- Quote-only on matrix42.com; a 30-day free trial per product, per the pricing FAQ
- Deployment
- Three hosting models — Matrix42’s own cloud, a Private Cloud you contract, on-prem — or a hybrid
- Releases
- Majors every April and October, both mandatory; each gets 12 months of support, so on-prem must keep up
- Apple
- DEP, VPP, User Enrollment and Platform SSO; no Declarative Device Management in Silverback 23.0 to 26.1
- India
- Matrix42 has no Indian office, verified partner or cloud region; host privately or on-prem
- In India via
- TechBag — fleet census, hosting decision, quote in INR with GST, pilot support
Understand unified endpoint management before you buy it
Most product pages skip this. We start here — so you buy a capability, not a buzzword.
What is unified endpoint management?
One tool that builds, patches and controls PCs, servers, phones and tablets, instead of a separate tool per device type.
A USB stick per PC and a separate MDM vs Matrix42 UEM — the honest table
What consolidation actually replaces, dimension by dimension.
| Dimension | A USB stick per PC, a separate MDM | Matrix42 Unified Endpoint Management |
|---|---|---|
| Building a new PC | A technician with a USB stick | PXE boot from a Depot Server and an OS rollout |
| Installing an app | Remote session, one machine at a time | Rollout plan in waves, with a fallback |
| Phones and Macs | A separate MDM with its own console | Silverback beside Empirum in one view |
| Intune devices | A second portal to check | Listed and assigned from the same console |
| A user asks for software | Ticket, email approval, manual install | Portal request, approval, automatic install |
| What it is NOT | — | Apple DDM, a published price, or an India region |
The cheapest test is the 30-day trial: PXE-build two PCs, push one app in waves, and enrol an Android phone and an iPhone.
The five pieces of the platform
Vendors love diagrams; buyers need to know what they’re actually operating. Here’s the whole platform, demystified.
Empirum
An agent-based engine for Windows OS installation, software packaging and distribution, inventory and patching, served from Depot Servers; a SaaS edition covers inventory, software and patch.
Silverback
The MDM engine for Android Enterprise, iOS, iPadOS, tvOS, macOS and Windows 10/11, on quarterly releases; on-prem it runs on Windows Server behind a reverse proxy.
UUX
A web console on the Matrix42 ESM platform that brings Empirum, Silverback and Intune devices together; a service bus lets Empirum stay local while Silverback runs in the cloud.
Hosting
Matrix42 Cloud uses an in-country provider in Matrix42’s European markets; Private Cloud puts it in a data centre you contract; on-prem you run every server yourself.
Two engines, one console — Empirum on Depot Servers for PCs, Silverback for mobiles, in Matrix42’s cloud or on your own servers.
Nine capabilities. Install, enrol, govern.
Matrix42 UEM builds and patches PCs and enrols mobiles from one console, on servers you can run yourself.
Windows installs over PXE
Depot Servers boot machines over the network and roll out Windows workstation and server builds, which eases Windows 11 moves.
Software sent out in waves
Packages deploy to groups in stages, with an “air back” fallback if a wave goes wrong; users can delay updates that are not urgent.
2,100+ apps already packaged
An add-on library of over 2,100 pre-packaged business applications, sold at a fixed price, so nobody repackages a common app.
DEP, VPP and User Enrollment
Macs and iPhones arrive through Apple’s DEP, apps through VPP, and personal iPhones stay split by Apple User Enrollment.
Work profile to kiosk
Work profiles on personal phones, single- and multi-app kiosk mode, zero-touch, Knox and StageNow staging, and AOSP devices.
Windows enrolled from Entra
Autopilot profiles built in Intune or in Matrix42 join PCs to Entra ID, then the UEM agent installs and policies apply.
Intune devices in the same view
Intune, Empirum, Silverback and co-managed devices share one console, with Intune apps imported, assigned and rolled out centrally.
Vulnerability-led patching
The Patch Management add-on finds missing updates from many vendors; Patch Insights and audit reports help decide what goes first.
Hardware, software and VMs
Inventory covers hardware, software and virtual machines, and feeds Matrix42’s service and software asset management directly.
Watch Matrix42 UEM in action
Matrix42’s own short UEM overview, its late-2025 Enterprise release webcast, and a 2016 Empirum demo of an in-place Windows migration.
Matrix42 UEM insights
Matrix42’s own short take on where its UEM stands today and what it manages.
Q4 2025 Release Highlights & Expert Insights - Enterprise
The late-2025 Matrix42 Enterprise release walkthrough, the platform the UEM console runs on.
Windows 7 to Windows 10 in-place migration with Matrix42 Client Management Empirum
A 2016 recording of Empirum moving PCs between Windows versions in place; the interface has changed since.
Want a live, India-context walkthrough for your environment?
Book a guided demo →PCs and phones each bring their own tool. Matrix42 puts both engines behind one console.
Here’s what genuinely sets it apart — and exactly where it stops.
PCs and phones in one console, not two
Empirum carries the PC jobs that pure MDM tools skip: Windows OS installs over PXE, software packaging and wave-based rollouts. Silverback enrols Android, iPhones, iPads and Macs. Both, plus devices already in Intune, appear in one Matrix42 console.
Endpoints wired into the service desk
The UEM sits on the same ESM platform as Matrix42 Service Management, so a software request can be approved and then installed by Empirum without a hand-off. Low-code SolutionBuilder and Workflow Studio adapt the forms and automations.
Your servers, your call
Matrix42 offers three hosting models: its own cloud, a Private Cloud in a facility you contract, or on-prem. A hybrid split works too, with Empirum local and Silverback hosted. For an Indian buyer that last option matters, because Matrix42 runs no cloud region in India.
Where it stops
Silverback has no Apple Declarative Device Management, and Matrix42 claims no Android Enterprise Recommended listing. Empirum dropped Linux OS installation, disk imaging and Intel AMT in version 25. Prices are quote-only and the last Gartner UEM placement dates from 2022.
The numbers behind the platform
What your Matrix42 UEM rollout looks like
Count the estate by engine
Split devices into Empirum territory (Windows PCs, servers) and Silverback territory (phones, tablets, Macs), plus Intune.
Decide where it runs
Pick Matrix42 Cloud, a Private Cloud in an Indian data centre, or on-prem; for India-only data, Matrix42 Cloud is ruled out.
Pilot one site and one fleet
Stand up a Depot Server, PXE-build a few PCs, push two apps in waves, and enrol a handful of Android and Apple devices.
Patch and package at scale
Turn on Patch Management if bought, pull common apps from the Package Cloud, and link software requests to approvals.
Plan the release rhythm
Book test windows for the April and October majors, confirm Empirum is on 25.5 or 26.2, and set the upgrade owner.
The review scoreboard
Modelled on Gartner Peer Insights structure. *Counts and breakdowns are illustrative pending verified review collection.
Quick poll — what’s driving your evaluation?
Talk to an advisor“We re-imaged two hundred lab PCs over PXE on a Saturday and the software waves finished before Monday’s first class.”
“A user requests Visio in the portal, the manager approves, and Empirum installs it. Nobody on the desk touches it now.”
“Seeing Intune laptops next to our Empirum servers in one console ended the weekly spreadsheet reconciliation.”
“The Package Cloud saved us from packaging Java and browsers ourselves every month. That alone paid for the add-on.”
“Silverback handles our Android scanners in kiosk mode well, but Mac admins miss the declarative features other tools have.”
“Two mandatory upgrades a year is real work on-prem. Book the test window early, or you fall off support.”
Where everyone sits — the grids
Analyst firms bury this view behind paywalls, and G2 retired its Grid. So here’s TechBag’s synthesis of the UEM and MDM market — tap any vendor to see why it sits where it does.
TechBag UEM & MDM Grid
Execution strength vs product vision — the classic market map, minus the paywall.
Quote-only; 30-day trial; Patch and Package Cloud extra.
Hosting Control × PC Lifecycle Depth
The grid nobody publishes — where the product can run and keep its data, India included, vs how much of a PC’s life it handles, from OS install to patch.
Cloud, private cloud, on-prem or hybrid; PXE installs, packages, waves.
Positions are TechBag’s illustrative synthesis of public review-platform data and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
Matrix42 UEM vs the UEM & MDM field
Against Microsoft Intune, Ivanti Neurons for MDM, OpenText ZENworks, ManageEngine Endpoint Central and SOTI MobiControl — on deployment, PC lifecycle, Apple and Android depth, patching, price, ITSM ties and India data.
| Dimension | Matrix42 Unified Endpoint Management | Microsoft Intune | Ivanti Neurons for MDM | OpenText ZENworks | ManageEngine Endpoint Central | SOTI MobiControl |
|---|---|---|---|---|---|---|
| What it is | PC + mobile in one suite | Microsoft cloud MDM+MAM | Cloud MDM, ex-MobileIron | Self-hosted UEM suite | UEM plus patching | Rugged-first EMM |
| Deployment | Cloud, private, on-prem | Microsoft cloud only | SaaS, or EPMM on-prem | Own servers; Win SaaS | On-prem or cloud | Cloud, MSP or on-prem |
| Windows PC lifecycle | PXE OS install, packages | Autopilot, native | Autopilot MDM enrolment | Imaging + Autopilot | Imaging, deployment | Windows via Autopilot |
| Apple and DDM | DEP, no DDM | ADE plus DDM | Partial DDM | DEP; DDM not shown | Apple MDM, DDM partial | ADE, DDM OS versions |
| Android and kiosk | AE and kiosk; no AER | Full AE, dedicated | Kiosk, rugged, wearables | Kiosk not documented | Kiosk confirmed | Rugged depth, Lockdown |
| Patching | Patch is an add-on | Third-party in Suite | OS updates by policy | Feed after 60 days | 850+ third-party apps | Rugged firmware updates |
| Pricing model | Quote, one point product | Per user; in M365 plans | Quote per device/user | Per module or Suite | Editions, 50-pack | Per device subscription |
| Published entry price | Not published | $8/user/month | Not published | Not published | Free to 25; $795/yr | Bundle only, $119.88/yr |
| Included vs add-on | Patch, packages extra | Plan 2 and Suite extra | Confirm each line | Service Desk extra | Editions gate features | XSight is separate |
| ITSM and integrations | Same ESM platform | Entra and Defender | ITSM is a separate buy | Own Service Desk option | ServiceDesk Plus link | Entra, SAML, ServiceNow |
| India data location | No India region | India geography | No Indian landscape | Your own servers | Chennai, Mumbai | None; run on-prem |
| Support and releases | EU hours; 2 majors/yr | Via Microsoft support | EPMM patching is yours | Server OS narrowed | India-based vendor | Premium/Enterprise tiers |
| Lock-in and exit | Agent swap, re-enrol | Tied to Entra | Re-enrol to leave | Own database, agent swap | Agent removal on exit | Kiosk builds to redo |
| Best fit | Matrix42 ESM estates | M365-licensed fleets | Regulated mobile fleets | Self-hosted, Windows-led | Patch-first, India data | Large rugged fleets |
Which approach fits you?
Honest fit signals — because the fastest way to lose your trust is to pretend one product wins every scenario.
Choose Matrix42 UEM if…
- ✓Windows PCs and servers need OS installs, packaged software and patching, and phones and Macs need MDM, all from one console
- ✓You already run Matrix42 Service Management and want approved software requests to install themselves
- ✓Device data has to stay on servers you control, and a hybrid of on-prem Empirum and hosted Silverback suits you
Compare alternatives if…
- ✓Your staff already hold Microsoft 365 seats that carry Intune Plan 1 — and India is one of Intune’s data geographies
- ✓You want a published per-endpoint price and Indian hosting — ManageEngine Endpoint Central lists both
- ✓Your fleet is mostly rugged scanners and shared phones — SOTI MobiControl goes deeper on firmware and kiosks
Do not expect…
- ✓Apple Declarative Device Management, or an Android Enterprise Recommended listing
- ✓A list price, an India cloud region, or an Indian partner on Matrix42’s records
- ✓Linux OS installation, disk imaging or Intel AMT — Empirum dropped all three in version 25
Matrix42 Unified Endpoint Management is one of 28 UEM & MDM products TechBag carries. The UEM & MDM guide narrows them to a shortlist and shows the reasoning. →
What does building and updating devices by hand cost you?
Drag the sliders (managed devices; IT staff-hour cost). Estimates model the staff time spent building PCs, installing and updating software and enrolling mobiles by hand at an assumed 1.5 hours per device a year, with 70% of it removed by PXE installs, staged rollouts and central enrolment. Both figures are assumptions. Illustrative.
Loaded cost = salary + overheads per productive hour. Illustrative only — your TechBag quote models your actual environment and modules.
Three ways to consume it
Not published: Matrix42 sells Unified Endpoint Management as one point product on quote, or inside the Secure UEM bundle with Endpoint Data Protection, and its pricing FAQ offers a 30-day free trial of each product. Patch Management, the Package Cloud (2,100+ pre-packaged apps at a fixed price) and 24/7 Premium Services are add-ons. No licence unit or USD figure is public. TechBag counts your fleet by engine and quotes in INR with GST.
UEM point product
Best for PC and mobile estates
- Empirum, Silverback and Intune management
- Quote-only; 30-day free trial
- Cloud, private cloud or on-prem
+ Platform add-ons
Best for a broader rollout
- Scoped to your estate
- Add-on modules as needed
- Phased, right-sized deployment
UEM with add-ons
Best for patch-heavy Windows fleets
- Patch Management add-on
- Package Cloud, 2,100+ apps, fixed price
- Premium Services for 24/7 support
Buy it for less — TechBag pricing beats list
Whatever the list prices above, TechBag negotiates a significantly better deal — with GST-compliant INR invoicing and local support. Ask us for your discounted quote.
Get an India-ready quote
Tell us your requirements and current tools — we’ll model it against what you spend today.
The 8 questions to ask every vendor
Take this into your next vendor call — including ours.
How many Windows PCs and servers, Macs, iPhones, Android phones and rugged devices? Each lands on a different engine.
Must device data stay in India? Then plan a Private Cloud in an Indian data centre or on-prem, since Matrix42 Cloud is Europe-hosted.
Do your Mac admins rely on Declarative Device Management? Silverback has none and still uses ScheduleOSUpdate commands.
Do you still need disk imaging or Linux OS installs? Empirum dropped both in version 25, along with Intel AMT.
Does the quote include Patch Management, the Package Cloud and Premium Services, or only the core UEM licence?
Are some devices already in Intune? Check how Matrix42’s Intune management and co-management fit your Autopilot setup.
Who owns the two mandatory majors a year on-prem? Missing one drops you off the 12-month support window.
Is every Empirum server on 25.5 or 26.2 or later? Earlier builds carry CVE-2026-57919, rated CVSS 7.8.
Questions buyers ask
Ready to evaluate Matrix42 UEM?
Bring your device counts by type and your data-location rules, or let a TechBag advisor scope a trial that tests PXE installs, software waves and mobile enrolment on servers in India.
Stats, ratings, review counts and pricing are illustrative and sourced from public materials; verify before purchase.