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Matrix42
Service management and endpoint management from a European vendor, hosted in Europe or on your own servers— ITSM and ESM, UEM, IT, software and SaaS asset management, identity governance, endpoint encryption and FastViewer remote support, and how each one is licensed. This hub covers eight Matrix42 products.
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The company, at a glance
Quick answer
Eight intel pages. Service management, endpoint management, IT, software and SaaS asset management, identity governance, endpoint encryption and remote support.
Matrix42’s line, licence by licence — every card is a full intel page, from Service Management and UEM to asset and SaaS management, IGA, Endpoint Data Protection and FastViewer.
Matrix42 Unified Endpoint Management
PCs, servers and phones from one console.
Empirum client management, Silverback MDM and Intune co-management under one licence; Patch Management and Package Cloud are add-ons.
Matrix42 Service Management
IT, HR, finance and facilities services in one.
Core, Professional and Enterprise editions, ITIL practices out of the box, native Teams integration and Matrix42 Intelligence (Neo).
Matrix42 IT Asset Management
Inventory, assets and contracts on one record.
Real-time inventory of hardware, software and VMs, asset status history and contract records; FireScope-based discovery is an add-on.
Matrix42 Software Asset Management
Licence compliance across on-prem and cloud.
License Intelligence Service rules kept current by Matrix42’s licensing experts, plus Oracle, SAP and IBM compliance as add-ons.
Matrix42 SaaS Management
Find, manage and buy SaaS from one place.
Built on Viio, now a Matrix42 company: discover shadow SaaS, trim unused licences and hand renewals to procurement experts; EU-hosted.
Matrix42 Endpoint Data Protection
Disk, file and USB encryption with port control.
Full-disk encryption with pre-boot login, file, folder, USB and cloud-folder encryption, plus device, port and application control.
Matrix42 Identity Governance
Joiner-mover-leaver on the service-desk platform.
Access Right Management, User Lifecycle Management and a Use Case Library adding access reviews, segregation of duties and risk scores.
Matrix42 FastViewer
Attended and unattended remote control, no VPN.
Each licence is one concurrent session with up to 100 unattended agents; only the supporter needs one; an on-prem server is offered.
FireScope SDDM
Platform & engineSecure Discovery & Dependency Mapping, the FireScope line that maps devices and the services that depend on them. It keeps its own release train (4.8.18) but Matrix42 sells it as the Discovery & Dependency Mapping add-on to IT and software asset management, so it is covered on the IT Asset Management page
Matrix42 Intelligence (Neo)
Platform & engineThe AI layer, launched as Neo on 1 October 2026 across Matrix42’s service, asset and endpoint management, building on the AI Agents of October 2025 and the Configurable AI that lets a customer choose the model and data location. A layer inside each product, not a product of its own; covered on the Service Management page
HR Service Management
Platform & engineA renewed, AI-native HR service desk announced in August 2026. It runs on the same enterprise service management platform as IT, so TechBag covers it on the Service Management page rather than pricing it on its own
Business Solutions and the ESM Platform
Platform & engineTwo ways to buy the same products as a package: five Business Solutions (End User Experience, Process Efficiency, Cost and Control, Operational Agility, Intelligent Automation) or the whole Matrix42 ESM Platform with SolutionBuilder, Workflow Studio and the AI-Native Workflow Designer
Matrix42 sells across 3 of the products TechBag carries in endpoint management. The Endpoint Management guide shows how the category splits and which part is yours. →
Also sold in Data Security & Privacy (1 product) · Identity & Access (1 product).
Why “European, and on your terms” is the whole story
Many service-desk and endpoint suites are US-built clouds. Matrix42 sells to buyers who want the opposite:a European vendor whose cloud is hosted in-country for its European markets, with a private-cloud or on-prem option for its service and endpoint products. The catch for Indian buyers is that none of it is hosted in India, and Core and Professional run on a different codebase from Enterprise.
Matrix42 Core & Professional
Finnish, cloud-first service management with IGA built in, on its own release train; Professional 26.1 shipped on 13 May 2026.
Matrix42 Enterprise
Assets, services, processes and devices on one ESM platform; 25.4 was its first unified major release and 26.1 added Linux containers on-prem.
Matrix42 Intelligence (Neo)
AI Agents, AI Assist and AI Search, with a choice of model and data location; renamed Neo when it relaunched on 1 October 2026.
Cloud Your Way
Matrix42 Cloud with an in-country provider, Private Cloud in a data centre you pick and Matrix42 runs, or On-Premises that you run yourself.
Start with where your data must live — then pick the edition, and the products, that can live there.
Peer & market recognition
Every claim on this hub traces to one of these public signals.
Niche Player, ITSM Platforms MQ 2026
in the report dated 27 July 2026, plotted near TOPdesk and Xurrent; the Leaders were ServiceNow, Atlassian, BMC Helix and Freshworks
Strong Performer, ESM Wave Q4 2025
in The Forrester Wave for Enterprise Service Management Platforms, as Matrix42 announced in its press room
Strong Performer, ITSM VoC 2025
the July 2025 Voice of the Customer report, scored from user reviews rather than drawn as a quadrant
Listed for 11 processes
the registry entry is for Matrix42 Enterprise 25.4 and includes configuration and asset management; it does not cover Core or Professional
For the Efecte cloud service
accredited by Kiwa Inspecta according to the UK G-Cloud 14 listing, which excludes third parties and partners from its scope
Niche Player, UEM Magic Quadrant 2022
as summarised by Solutions Review; Matrix42 holds no Gartner placement for UEM from 2024 to 2026
Combined with Efecte
the takeover of the Finnish service-management and IGA vendor completed on 11 April 2024, and Efecte’s CEO took over Matrix42
Empirum flaw fixed in 25.5 and 26.2
CVE-2026-57919, rated CVSS 7.8, let a local user reach SYSTEM through a named pipe opened by PBackupVSS.exe
The company in six figures
See the platform, hear the pitch
Matrix42 The European Choice In Service Management
A March 2026 film on Matrix42’s European positioning; a brand piece, not a product demo.
Matrix42 Intelligent Service Management
A March 2026 overview of the service-management line and its AI, published before Neo launched in October 2026.
Digitalize and Automate 2025 - Niilo Fredrikson Keynote
The CEO’s keynote from Matrix42’s Digitalize and Automate 2025 event, uploaded in October 2025.
Where Matrix42 sits — the grids
Two company-level views you won’t find on any vendor site — tap any dot for the rationale. The category-level grid lives on the product page.
Matrix42 Across Its Solution Areas
Each dot is a Matrix42 solution area: competitive position vs category momentum.
The flagship: a Niche Player in Gartner’s 2026 ITSM Magic Quadrant and a Forrester Strong Performer for ESM in Q4 2025, sold in three editions.
Deployment Choice × India Data Region
How far each vendor lets you run it outside its own cloud vs whether its cloud offers an India data region.
Cloud hosted in-country for its European markets, a private cloud in a data centre you choose, or on-prem; with no India region, Indian data needs the last two.
Positions are TechBag’s illustrative synthesis of public review-platform standings and vendor documentation — not a reproduction of any analyst graphic. Verify before relying on it.
New to this? Learn it properly.
Zero-jargon starting points, in reading order. Each links into the deep education on the product page.
Where should you start with Matrix42?
Answer three questions; we’ll point you at the right starting product. No email required — this isn’t that kind of quiz.
1. What problem is forcing the decision?
2. Where must it run?
3. Who will own it?
Eight products, two platforms
Service management, UEM, asset, SaaS and identity governance, encryption and remote support, sold alone or bundled on the ESM Platform.
Read →Core, Professional or Enterprise?
Core and Professional are the former Efecte cloud platform; Enterprise is the original Matrix42 suite with assets and devices built in.
Read →Names that changed
Efecte is now Matrix42, EgoSecure is Endpoint Data Protection, Empirum and Silverback are UEM components, and the AI layer is now Neo.
Read →Point product or bundle?
Each product can be bought alone, inside one of five Business Solutions, or as the full ESM Platform; all are quoted, with 30-day trials.
Read →Patch Empirum first
CVE-2026-57919 lets a local user reach SYSTEM on Empirum servers before 25.5 and 26.2. Self-hosted estates should upgrade before rollout.
Read →Where Matrix42 fits
The Endpoint Management category page maps UEM, service desks and remote support, the three markets where most Matrix42 products compete.
Read →The acronym decoder
Every term on these pages, in one place- ITSM
- IT service management: incidents, requests, problems and changes, run as defined processes.
- ESM
- Enterprise service management: the service-desk model extended to HR, finance and facilities.
- UEM
- Unified endpoint management: PCs, servers and mobile devices managed from one console.
- ITAM
- IT asset management: tracking hardware and software from purchase to disposal.
- SAM
- Software asset management: matching licences owned against software installed.
- IGA
- Identity governance and administration: who gets which access, approved and reviewed.
- CMDB
- Configuration management database: the record of IT components and how they connect.
- PinkVERIFY
- Pink Elephant’s registry of tools assessed against ITIL processes; listings name a version.
- Empirum
- The client-management engine inside Matrix42 UEM: software rollout, OS install and patching.
- Silverback
- The mobile device management engine inside Matrix42 UEM, for iOS, Android and more.
- EgoSecure
- The former name of Matrix42 Endpoint Data Protection, still used in its documentation.
- Neo
- Matrix42 Intelligence (Neo), the AI layer launched on 1 October 2026 across the products.
Buy it like you’ve done this before
The procurement playbook TechBag runs with IT buyers — steps, licensing cheat-sheet, and the pitfalls that cost quarters.
Confirm the codebase
Core and Professional are the former Efecte platform; Enterprise is the original Matrix42 suite. Make sure every quote, SLA and certificate names the same one.
Pick point products or a bundle
Price the products you need alone, then against the Business Solution or ESM Platform bundle that contains them, before paying for unused parts.
Decide where Indian data lives
Matrix42 Cloud is hosted in-country for its European markets. For data in India, choose Private Cloud in a data centre you pick, or run it on-prem.
Plan for two releases a year
Two major releases a year are mandatory and each is supported for 12 months; on-prem estates must move to the latest major to stay supported.
Use the 30-day trial
Each product can be tried free for 30 days. Test it with your own tickets, devices or licences, and check support hours: Matrix42 answers in European time.
Get it priced in rupees
Matrix42 publishes only one price, FastViewer’s in euros. TechBag scopes the products, edition and hosting, and quotes the total in INR with GST.
The licensing cheat-sheet
| Product | Licensing model | How you enter | Best for |
|---|---|---|---|
| Unified Endpoint Management | One UEM licence covering Empirum, Silverback and Intune management · Patch Management and Package Cloud add-ons | Quote; 30-day trial | PC and mobile fleets |
| Service Management | Core, Professional or Enterprise edition · Neo AI included or added, by edition | Quote; 30-day trial | IT and business service desks |
| IT Asset Management | Point product · Discovery & Dependency Mapping and Premium Services add-ons | Quote; 30-day trial | Hardware and contract records |
| Software Asset Management | Point product · LIS Premium and Oracle, SAP and IBM compliance add-ons | Quote; 30-day trial | Licence audits |
| SaaS Management | The Viio platform, with optional procurement experts for renewals | Quote | SaaS sprawl and spend |
| Endpoint Data Protection | Point product · alongside UEM it forms the Secure UEM bundle | Quote; 30-day trial | Laptop and USB encryption |
| Identity Governance | Access Right Management, User Lifecycle Management and Use Case Library packages | Quote | Joiner-mover-leaver |
| FastViewer | Per concurrent session per year · up to 100 unattended agents a licence · only supporters licensed | €540 a session a year + VAT | Remote support |
Matrix42 publishes no price except one: FastViewer at €540 per concurrent session per year plus VAT. Every other product is quoted, sold alone, in a Business Solution bundle or as the ESM Platform, with a 30-day free trial. TechBag quotes the total in INR with GST.
Five pitfalls that cost buyers quarters
Mixing up the two codebases
The PinkVERIFY listing is for Matrix42 Enterprise 25.4 alone. Do not read it as covering Core or Professional, the former Efecte platform.
Reading G-Cloud as a list price
The £41–58 a user a month on the UK’s G-Cloud 14 framework is for the Efecte cloud service and UK public bodies, not a global rate.
Expecting an India data region
Matrix42 Cloud runs in-country for its European markets, with support in European hours. Data that must stay in India needs private cloud or on-prem.
Treating encryption as DLP
Endpoint Data Protection encrypts drives and files and controls ports, but Matrix42 documents no content classification, so it is not a full DLP.
Expecting FastViewer recordings
FastViewer keeps tamper-proof session logs, but its own web-console FAQ says recording a session is not yet available, only planned.
The evaluation kit
Each intel page carries an 8-question vendor checklist and a value calculator:
Skip the homework entirely
Bring your requirements and current tool bills — a TechBag advisor models the whole decision for you.
Book a discovery call →The forces shaping this market
Four trends with momentum scores (TechBag’s read of analyst and market signals) — and what each means for your next decision.
Category momentum — estimated market growth
Illustrative CAGR synthesis**TechBag’s illustrative estimate, not a quoted analyst figure. The takeaway: buyers increasingly want service, asset and endpoint data in one place, under their own jurisdiction — which is why Matrix42 sells all three on one platform, hosted in Europe or on your servers.
AI layers across the suite
Matrix42 launched Neo on 1 October 2026 across service, asset and endpoint management, a year after its AI Agents arrived in October 2025.
What it means for you
Ask which AI features your edition includes and where the models run.
European data sovereignty
Matrix42 sells itself as built, hosted and supported in Europe; the Efecte cloud stores and processes data in the European Economic Area.
What it means for you
For Indian buyers, sovereignty means private cloud or on-prem; settle it first.
SaaS spend beside software assets
The Viio deal of October 2025 put SaaS discovery and procurement next to SAM; Matrix42 says up to 30% of SaaS and cloud spend is typically wasted.
What it means for you
Count SaaS subscriptions in the same audit as installed software.
Service desk and endpoints together
Matrix42 manages Intune, Empirum and Silverback devices in one console that sits on the same platform as its service desk.
What it means for you
Weigh one vendor for both against best-of-breed tools your team already runs.
Questions buyers ask about Matrix42
Ready to shortlist Matrix42?
Open any of the eight intel pages for the deep dive, or let a TechBag advisor build the case with you — the edition and codebase, point products or a bundle, where Indian data must live, and the users, devices or sessions to license, quotes, trials, GST invoicing and lifecycle support included.
Stats, positions and figures are illustrative syntheses of public materials; verify before purchase.